They ran out of the bibimbap in economy
Large knee space. Good food, accommodating staff.
Khuyết điểm: "More water, more comfortable seats"
Ưu: "Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route."
Khuyết điểm: "My usb charger connection was too loose to charge"
Khuyết điểm: "Perfect"
Ưu: "Everything. They are the best"
Ưu: "Food was great. Service was great."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "The food is great! The plane is clean. The crew is super nice."
Khuyết điểm: "The seats are uncomfortable, as with any seats in coach with other airlines."
Ưu: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Khuyết điểm: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Ưu: "Great customer service on the plane and in person."
Khuyết điểm: "Very long trip."
Ưu: "Flight attendants friendly and helpful."
Khuyết điểm: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Ưu: "Wheelchair assistance"
Ưu: "Very clean and polite flight crew."
Khuyết điểm: "I wasn’t able to choose my seat at 24hr check in so I was stuck in the middle and getting out was awkward as I would have to wait for person in aisle seat to eat, wake up or get up themselves."
Ưu: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "Good crew, good service, clean quarters, cordial and pleasant service"
Ưu: "very attentive staff clean, comfortable plane with leg room"
Ưu: "Flight attendants are pretty and nice."
Khuyết điểm: "Nothing"
Khuyết điểm: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Khuyết điểm: "a lot of engine noise so i could not sleep"
Ưu: "Crew attended to my needs seriously and in a timely fashion."
Ưu: "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
Khuyết điểm: "The flight was delayed by an hour but otherwise it was a good experience. The crew was great and the food was fine. I'm pleased with Korean Air."
Khuyết điểm: "late departure"
Ưu: "The movie selections were pretty good and was enough entertainment for the long flight"
Khuyết điểm: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Ưu: "The flight was smooth though there's a bit delay from Seoul because of the snow."
Khuyết điểm: "There should be more selection on the food served in the plain."
Ưu: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "I loved the service, and comfort"
Khuyết điểm: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "There wasnt anything that i didnt like"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "Business class lie flat bed"
Khuyết điểm: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Ưu: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Ưu: "Most people sleep as this is a connection from other long flights."
Khuyết điểm: "Flight delayed 6h Terrible"
Ưu: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Khuyết điểm: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ưu: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Khuyết điểm: "n/a"
Khuyết điểm: "Everything"
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "Nice crew, food and service"
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Ưu: "Everything was great except for the lack of internet"
Khuyết điểm: "No wifi"
Khuyết điểm: "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Ưu: "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
Khuyết điểm: "Such a full plane with little space. Made the long flight uncomfortable."
Ưu: "Crew knew that I had a tight connection in Seattle so they moved me to first class for the last 20 min of the flight so that I could de-plane first. There were also representatives waiting in various locations throughout the airport with signs to make sure we made our connecting flights. A rep even met me at my next departure gate to ensure that I had made it!"
keep up the good work. happy travel experience…
The area where I sat was spacious. Our arrival was on time.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Our connecting flight was cancelled, then our luggages were loaded onto a different flight that came in after the day of our arrival at Philadelphia. We arranged that we would pick-up rhe luggages from the airport, but AA delivered them instead. So we got our luggages at the end of the day already.
Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification
I like the service. The seat cushion was worn out and very uncomfortable.
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
Khuyết điểm: "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
Khuyết điểm: "flight didn't even happen"
Ưu: "I like the spirit of Christmas in some of the staff."
Khuyết điểm: "Board people by section instead of a madsive line."
Ưu: "Typical flight and all went well."
Khuyết điểm: "JAL LAX Ground staff. Not helpful."
Khuyết điểm: "The person who assisted me to check in didn’t even know about Global entry..."
Ưu: "crew was professional, attentive and polite"
Khuyết điểm: "The food and drinks were sub-par"
Ưu: "Polite crew, got our selected seats, clean"
Khuyết điểm: "WiFi didn’t work"
Ưu: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Ưu: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Khuyết điểm: "No entertainment. Still a long flight for kids."
Ưu: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Khuyết điểm: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Ưu: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Ưu: "I had a pleasant flight experience with JAL. Nothing to complain about."
Khuyết điểm: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Ưu: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Ưu: "Service and airplane are the best!"
Ưu: "customer service spoke English"
Khuyết điểm: "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"
Ưu: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Ưu: "Service was excellent!"
Khuyết điểm: "It was a great flight!"
Ưu: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ưu: "Food is better than most other airlines. Seamless check in and boarding"
Khuyết điểm: "Seating space is quite cramped"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Good service and very clean plane."
Khuyết điểm: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
Ưu: "The Japanese crews were excellent on board."
Khuyết điểm: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Ưu: "Cabin staff. Special meal. Cleanliness."
Ưu: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Enjoyed the greeting, politeness and food"
Khuyết điểm: "More English speaking would be preferred"
Ưu: "The airplane and all crevices"
Khuyết điểm: "None"
Ưu: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Khuyết điểm: "seats need a bit more padding"
Khuyết điểm: "being moved"
Ưu: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Khuyết điểm: "nothing really"
Ưu: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Khuyết điểm: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Khuyết điểm: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Ưu: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Khuyết điểm: "11 hr flight"
Ưu: "Love Jan service!!!"
Ưu: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Khuyết điểm: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Khuyết điểm: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Ưu: "Service & seats are great."
Khuyết điểm: "The connections were a bit late, making the long trip longer!"
Ưu: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Ưu: "The upgraded seating."
The food n crew were excellent, but my TV monitor had problems n they had to move my seat. This is the second time my TV has problems, shame on the engineering crew.
Helpful staff. Leg too could be better. Food was okay.
If they had fruits as snacks that would have been nice
The staff were very friendly. Love the legroom space even in economy. Staff were friendly and onboard entertainment has a lot of good choices!
Food for Dinner was repeated in the next lunch too.
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
They need to have a restroom in that big room that they seat you in before boarding.
Ưu: "Best in the world, as always."
The staff and service of SIngapore Airlines is hard to beat. They are excellent. If they could only figure out their call center fiasco it would be a top airline. Attempting to call SQ is like trying to talk to the dead.
Ưu: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "The crew members were really nice and accommodating."
Khuyết điểm: "Need more entertainment selections."
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Ưu: "Amazing crew, great seating area and tasty menu."
Ưu: "Excellent crew and very well dressed and always smiling"
Khuyết điểm: "The lights were switched off for a very long time. That can be avoided"
Ưu: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Khuyết điểm: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ưu: "I like all"
Khuyết điểm: "Nothing"
Khuyết điểm: "Food could have been better."
Khuyết điểm: "Very tight space"
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Khuyết điểm: "All good"
Ưu: "The staff is amazing and know what parents of bubs need."
Ưu: "Comfortable flight, punctual, helpful crew."
Khuyết điểm: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Khuyết điểm: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Ưu: "Seats more comfortable than premium economy, staff more helpful!"
Khuyết điểm: "Food was ordinary"
Ưu: "Entertainment system"
Khuyết điểm: "Uncomfortable seats with no space, arrival at last gate"
Ưu: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Khuyết điểm: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Ưu: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Ưu: "Was very old plane but was good"
Khuyết điểm: "Food and crew was well"
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Khuyết điểm: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Ưu: "Very friendly crew & modern aircraft"
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Khuyết điểm: "poor ground and inflight crews hospitality poor food quality poor food variation"
Ưu: "Very nice crew."
Khuyết điểm: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Ưu: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ưu: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Khuyết điểm: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Ưu: "Excellent crew, efficient processes and overall relaxing"
Khuyết điểm: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Ưu: "The staff were great, very efficient."
Khuyết điểm: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Khuyết điểm: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Ưu: "In-flight Entertainment. Orderly & on-time boarding."
Khuyết điểm: "Food selection was limited given we were traveling Economy class."
Ưu: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Khuyết điểm: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Ưu: "Hot/Cold towels, great movie selection, more space, good meals"
Ưu: "One Air Hostess was extraordinary hospitable, shortest time on flight connection."
Khuyết điểm: "Limited Movies, no amenities"
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Khuyết điểm: "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Ưu: "Absolutely Fabulous Crew, very attentive to Passenger Needs."
Ưu: "The seat was better than other airlines."
Khuyết điểm: "The food options for vegetarians."
Ưu: "on time"
Khuyết điểm: "nothing"
Ưu: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
Ưu: "Crew was very friendly."
Khuyết điểm: "There is just no room to move in those seats. We were packed in like sardines."
Ưu: "Quick boarding, staff english is good. Good movie selection."
Khuyết điểm: "seat not very cushioned, food is okay. Low TV documentary selection."
Ưu: "Professional good food toilet clean"
Khuyết điểm: "Professional good food toilet clean"
Ưu: "Staff was very helpful and friendly."
Khuyết điểm: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."
Ưu: "Like everything but the seats. The flight attendants are amazing."
Khuyết điểm: "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
Ưu: "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
Khuyết điểm: "A little bigger seat and a bit more leg room would be nice."
Ưu: "well organized boarding, very attentive crew, decent food and entertainment."
Khuyết điểm: "nothing major to complain about."
Ưu: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Khuyết điểm: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Ưu: "Crew was great. Food was okay. Great comfortable Flight"
Khuyết điểm: "Dis not get my sheets or pillow for the reclining seat. Movies are limited"
Khuyết điểm: "No food service until last hour of flight. No drink or offered."
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "Great service, and attendant is very nice and answers all request promptly. Food is ok."
Khuyết điểm: "Overall it's a great trip and smooth. The seat of economy class is a little bit tight, but that's probably the standard size of all carriers..."
Ưu: "Entertaining have a ton of choose. Big screen"
Khuyết điểm: "Silverware and food nothing special or choices."
Ưu: "Beautiful plane, clean and well serviced, unlike American carriers"
Khuyết điểm: "We were delayed an hour on the tarmac in Taipei with no explanation. I was told there were no aisle seats and when we finished boarding I could see that the attendant on the ground had not been truthful. I did get a bulkhead aisle seat after the doors were closed, but I would like to know the truth from service people."
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "Great service. Terrific crew. They went out of their way to make sure that I was comfortable for a 14 hour flight."
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "Good seat comfortable get more room for my Legs"
Khuyết điểm: "Food was not that great. I expected more in premium ecconomy"
Ưu: "No issues, no delays, food and services on par."
Khuyết điểm: "Flights were delayed taking off from LAX and Taipei."
Khuyết điểm: "Overall excellent service"
Ưu: "I got business class and I'm not sure why? Was it because it was my birthday?"
Ưu: "Airplanes are fairly new. Everything seemed fairly clean. Movie choices were good. The staff was really accommodating and friendly."
Khuyết điểm: "Narrow seats in Economy. With every move, I had to be careful not to disturb the person next to me. I am a fairly skinny guy. This was quite challenging when I tried to eat. It was too easy to trigger the flight-attendant call button by accident with the touch screen. The icon is not really obvious and it is close to the screen on and off icon."
Ưu: "Nothing. Didn't make flight and tried to contact by phone multiple times via email and phone to switch and was ignored"
Khuyết điểm: "Tried to change flight according to their policy but was unsuccessful in getting in touch or getting a response from anybody in their company after multiple tries via phone and email. Please help me rectify"
Ưu: "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
Khuyết điểm: "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."
Ưu: "Very good service.on a scale 1 to 10,I give 10 point. Keep up the good job. Thanks"
Ưu: "comfortable seating and up to date entertainment."
Khuyết điểm: "Food was not that good."
Ưu: "Crew, cleanliness if the aircraft. Pillows and blankets plentiful. Did not overbook the flight. On time"
Khuyết điểm: "Food awful"
Khuyết điểm: "the air hostesses could have been a bit more accommodating, welcoming, pleasant, willing and smiling."
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Khuyết điểm: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Ưu: "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
Khuyết điểm: "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
Ưu: "Really overall great flight for 13 hours on a plane. It did take 45 minutes to get to gate after landing but still a good experience. Flight crew really good job, good food, entertainment helped pass the time."
Khuyết điểm: "I couldn't get assigned seat options out of Ho Chi Minh."
Ưu: "Space was good. Seats were just right space from one another"
Khuyết điểm: "We were assigned seats apart from my companion"
Ưu: "Food & water were passed out on time"
Khuyết điểm: "Too full, seats were so near each other"
There was no entertainment and there was only a snack for "food." But as it was a two-hour flight, no more was to be expected.
The staff was very friendly and professional.
Ưu: "Extra room and fast boarding"
Khuyết điểm: "Food"
Khuyết điểm: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Ưu: "Crew was great very clean and comfortable plane"
Khuyết điểm: "Food was very inapropriate for the hr"
Ưu: "Super comfortable and inflight entertainment was amazing"
Ưu: "Leg room"
Khuyết điểm: "Not sitting in an airplane without AC for 30 minutes after everyone loaded"
Ưu: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Ưu: "It suited the time i could travel"
Khuyết điểm: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Ưu: "Very fast and efficient boarding process. We began moving right when they closed the door. Smooth flight, friendly attendants."
Khuyết điểm: "Stop charging $2 for headphones lol"
Ưu: "Handing by any cap was great to get us on the plane on time."
Khuyết điểm: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."
Ưu: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Khuyết điểm: "Great flight"
Khuyết điểm: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Khuyết điểm: "I wanted an aisle seat."
Ưu: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Khuyết điểm: "Nothing honestly"
Ưu: "New plane with good features. I was very comfortable."
Ưu: "The crew asked a passenger to move so we could all sit together. It was awesome. :)"
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "Delta is my favorite airline. Smaller planes with two seats two a row."
Khuyết điểm: "I was told to check my luggage even though there was still overhead bin space."
Ưu: "On time, good flight"
Khuyết điểm: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Khuyết điểm: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Ưu: "- great customer service - friendly staff - Positive energy"
Khuyết điểm: "- No room in the seats - No food served on plane - Crowded -"
Ưu: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Khuyết điểm: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Ưu: "comfortable seats enough overhead bin space."
Khuyết điểm: "nothing"
Ưu: "Got me to my destination, just not comfortably"
Khuyết điểm: "Seating is ridiculously cramped and overhead storage is small"
Ưu: "Flight ifself was okay once on the plane"
Khuyết điểm: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Ưu: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Khuyết điểm: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Ưu: "Crew was nice, the snack was pretty good. Good air conditioning."
Khuyết điểm: "Didn’t turn off overhead light. It’s usually off most of the flight."
Ưu: "Travel got delayed by an hour but we were satisfied by the crew and food"
Khuyết điểm: "The delay of the flight. Not sure on the reason"
Ưu: "No food, no entertainment but the crew were nice and the process was painless. Recommended"
Ưu: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Ưu: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Khuyết điểm: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Ưu: "Quick friendly service from crew and captain."
Khuyết điểm: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Ưu: "Crew was friendly and helpful"
Khuyết điểm: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Ưu: "I liked that flight time was shorter than expected"
Khuyết điểm: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"
Ưu: "Flight management and service is better relatively"
Khuyết điểm: "Gate agents are useless"
Ưu: "Flights were on time and friendly attendants!"
Ưu: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Khuyết điểm: "Nothing negative to say!"
Ưu: "The flight was very quick."
Khuyết điểm: "They didn't serve us water."
Ưu: "I liked the boarding process."
Khuyết điểm: "Bigger seats are more helpful."
Khuyết điểm: "Delay over one hour."
Ưu: "Very on-time and fast, respectful crew."
Khuyết điểm: "The airplane was old and with no entertainment."
Khuyết điểm: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Khuyết điểm: "At least 10, including my entertainment systems didn't work as soon as we took off. A 4 1/2 hour flight cross country with no entertainment, very disappointing. The crew was very unorganized, they couldn't even figure out how to give drinks and snacks in an efficient manner with initially skipping several rows without asking about either. Seat headrests were not adjustable up and down."
Khuyết điểm: "Sold us a flight with unassigned seats"
Ưu: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."