No pillow provided, crew very friendly
Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
information guide where to go next gate.
Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
Delays were given at intervals. So we were informed
Ưu: "Reliable service, clean cabin"
Ưu: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Ưu: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Khuyết điểm: "The food was not too attractive, better variety of main meals"
Ưu: "Average flight"
Khuyết điểm: "Seats on this aircraft have very upright seats. Not very comfy"
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Khuyết điểm: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Ưu: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Khuyết điểm: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ưu: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Khuyết điểm: "A little more leg room."
Khuyết điểm: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Ưu: "Friendly crew and spacious."
Khuyết điểm: "Food could be better"
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Khuyết điểm: "Nothing."
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Khuyết điểm: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Ưu: "Crew was very friendly and responsive to my needs. They met it with a smile."
Ưu: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Khuyết điểm: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Ưu: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Khuyết điểm: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Ưu: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Khuyết điểm: "Nothing"
Ưu: "Brand new aircraft, excellent service and food"
Khuyết điểm: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Khuyết điểm: "Too much stop over"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "The trip was uneventful, with the usual excellent service."
Khuyết điểm: "Nothing"
Khuyết điểm: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Ưu: "Great service and comfort."
Khuyết điểm: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "It was good"
Khuyết điểm: "Nothing"
Ưu: "There was nothing to complain about..a very friendly staff, departure on time !"
Khuyết điểm: "No newspapers and magazines on board !"
Ưu: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Ưu: "Was very old plane but was good"
Khuyết điểm: "Food and crew was well"
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Khuyết điểm: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Khuyết điểm: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Khuyết điểm: "breakfast was terrible"
Ưu: "The service and fast flight"
Khuyết điểm: "N/A"
Ưu: "Singapore service is always outstanding"
Khuyết điểm: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Ưu: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Khuyết điểm: "The video screens need to be upgraded"
Khuyết điểm: "Same food options as previous flight Not as many movie options as the longer flight"
Ưu: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Khuyết điểm: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Ưu: "Everything else was good"
Khuyết điểm: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Khuyết điểm: "Taipei airport lacks seating in general wait area. There is congestion and slow lines to proceed from there to larger waiting area below."
Ưu: "Upgraded to better seating room without request!"
Ưu: "Clean, on time, friendly staff, feel safe."
Khuyết điểm: "More various food and less fat."
Ưu: "Seat was comfortable and food was nice."
Khuyết điểm: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Ưu: "That’s be ok"
Khuyết điểm: "Nothing"
Khuyết điểm: "Alaska missing my suitcases I could not get them on time made me annoying"
Khuyết điểm: "The stewardesses could carry more smile when serving, a bit cold."
Ưu: "Great crew and very attentive"
Ưu: "Crew was rude and seat was very bad. I could not sleep"
Khuyết điểm: "They could have been more nice and helpful"
Ưu: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Ưu: "Great service"
Khuyết điểm: "They treat everyone so well"
Ưu: "People were lovely and efficient"
Khuyết điểm: "Seats were pretty ordinary"
Ưu: "The crew was excellent, very attentive. Liked the movie selection."
Ưu: "Short connection wait time from my New York to Taipei leg."
Khuyết điểm: "No hot food served."
Khuyết điểm: "The food can be better. Not much entertainment"
Ưu: "love EVA, great airline, attentive stewardesses and comfortable seats in premium economy.."
Khuyết điểm: "wanted to upgrade from premium economy to business, but from taipei to houston was $3800 extra, after i already paid $1500 for premium economy. they never have business class full so don’t know why they don’t come down on their fares. i was quoted initially $1500 but then the tix agent called and told me the news..."
Ưu: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Khuyết điểm: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Ưu: "Veggie food delicious"
Khuyết điểm: "No"
Ưu: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Ưu: "check in, assistance, efficient, clean, all good"
Ưu: "service was fantastic"
Khuyết điểm: "I am a small person and the head rest were a little too high"
Ưu: "NO SURPRISES ALWAYS GOOD FLIGHTS"
Ưu: "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
Khuyết điểm: "We like every thing about Evaair"
Ưu: "The food was delicious and a majority of the staff members were nice and help full"
Khuyết điểm: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Ưu: "Everything from boarding to entertaiment."
Ưu: "Great food & entertainment choices"
Khuyết điểm: "The crew should have been more accommodating as I have a broken ankle and am in a cast and have to walk with crutches. It is painful and the only thing that helps the pain is to have it elevated. The crew was not accommodating to help me switch seats to one with more leg room."
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "Comfortable and clean overall but an older plane."
Khuyết điểm: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Ưu: "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
Ưu: "The crew was gracious and didn't bother my sleep to eat."
Khuyết điểm: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend my time"
Ưu: "Crew were attentive.though tone of voice is not friendly the one doing announcement lady"
Khuyết điểm: "Food is good though not as good before. Porridge was good though!"
Ưu: "Flight was on time. Plane was clean and facilities were kept in good order. MUCH better than flying on United."
Khuyết điểm: "I was stuck in a window seat with 2 handi capped women in the middle am Nd aisle seats. I felt trapped. I could not use toilet because these women had so many bags that it was all but impossible to get out of my seat. In an emergency i would have died. Bottom line. I would have died."
Khuyết điểm: "The seats were too close to the rows in front and back."
Ưu: "Crew were polite on boarding, and throughout flight when seen then"
Khuyết điểm: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Khuyết điểm: "Please update more new movies and musics"
Ưu: "Very nice friendly face.. Great service"
Khuyết điểm: "Cant find anything wrong.."
Ưu: "Crew attention to detail, comfort, food, overall experience, clean restrooms"
Ưu: "We got the emergency exit seats that gave us leg room."
Khuyết điểm: "That was not fish that they had served us. We ate around the actual entrée. As a larger person the seats a pretty tight"
Ưu: "I like the food, the crew was so cheerful when you board the plane."
Khuyết điểm: "I ask for a cup water because I'm so thirsty but the crew didnt gave any water and she just pass by."
Ưu: "I like the free flight entertainment which made time pass by faster. Food was good and restroom was kept cleaned."
Ưu: "Seats, staff, customer service"
Khuyết điểm: "Food wasnt awesome."
Ưu: "The hello kitty plan was awesome."
Khuyết điểm: "The reduced rating for boarding is due to EVA air not enforcing the cabin luggage policies. One family of three each had two large suite cases. This greatly slowed down boarding and greatly reduced the available bin space. If there is going to be a policy, it should be enforced."
Ưu: "Good Food both ways both meals. Good AC."
Khuyết điểm: "Movie selection."
Ưu: "Crew is very professional and helpful. Really love the international movie selection. Food is good."
Khuyết điểm: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Ưu: "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
Khuyết điểm: "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Ưu: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Khuyết điểm: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Khuyết điểm: "Was not able to change my flight"
Ưu: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Ưu: "Smooth easy ride and great business class lounges."
Khuyết điểm: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "Excellent meals, excellent entertainment system, great staff"
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "Uneventful but good. Lots of new movies"
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
Ưu: "All was good until missed connection"
Khuyết điểm: "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
Ưu: "Cathy Pacific is always in the top 10 airlines of the world for a reason. The staff and service are top of class."
Khuyết điểm: "The economy seats could recline a little more and be slightly wider for more comfort."
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "Superb crew and excellent service."
Khuyết điểm: "Nothing!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "On time. The crew on"
Khuyết điểm: "No inflight entertainment. Zero. Bad. Crew is not as nice as Cathay Pacific. English not as good."
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "Overall was great, smooth flight and great service."
Khuyết điểm: "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"
Ưu: "service and comfort"
Ưu: "The tv had decent selection. Crew were nice. Priced good"
Khuyết điểm: "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
Khuyết điểm: "I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future"
Khuyết điểm: "Flight was scheduled to leave 8:30 AM and we ended leaving 12:45 PM!!!"
Khuyết điểm: "Cramped seats."
Ưu: "Staff were friendly and helpful"
Khuyết điểm: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Ưu: "Smooth, on time, comfortable, good entertainment and decent food."
Khuyết điểm: "No complaints"
Ưu: "Service was stellar!"
Ưu: "Cathay Pacific with its new Airbus A350 has amazing business class seats and I have to confess that this business class product by far is now the best one. Service was just perfect and extremely professional, at check-in, upon boarding and on-board. So it was one of the most enjoyable flights I had for a long time. And last to mention, the food was lovely."
Khuyết điểm: "Cathay Business Class passengers departing from Dusseldorf Airport can use the Lufthansa Business Class Lounge in Terminal A. It is one of the poorest lounges I visited in the last years. There was not even a proper selection of food available for lunch leaving me hungry upon boarding."
Khuyết điểm: "The first flight to Hongkong was delayed for 1 hour, so the connecting flight to London was change to a flight 10 hours later. Then that 2nd rescheduled connecting flight moved 10 hours later was AGAIN delayed!!! Wasted 1 day that would have been spent nicely in London. What a way to ruin our London vacation by Cathay Pacific."
Khuyết điểm: "More than two hours delay"
Ưu: "Cathay Pacific provided excellent service."
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "seating was very good and confortable, nothing to complain about"
Khuyết điểm: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
Khuyết điểm: "Way cramped"
Ưu: "The crew was nice, the movie selection was good."
Khuyết điểm: "More space in seats"
Ưu: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Khuyết điểm: "Nothing"
Khuyết điểm: "Qantas always gives great service"
Ưu: "Entertainment was very good. Crew was professional and efficient."
Khuyết điểm: "The seat had no lower back support and was really uncomfortable."
Ưu: "Had 3 seats to myself as plane wasn’t full."
Khuyết điểm: "Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane."
Ưu: "The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good."
Khuyết điểm: "Better power options (universal plugs/power)"
Ưu: "All as expected."
Khuyết điểm: "Crew could have been more pleasant."
Ưu: "Staff were friendly"
Khuyết điểm: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Khuyết điểm: "They didn’t leave my food. They took it away."
Ưu: "Crew was great! food was good entertainment was good"
Khuyết điểm: "Economy seats very small and uncomfortably. Unable to get any rest on 14 hour flight. I will pay extra next time but online description made it sound better than was"
Ưu: "Very smooth, on time boarding. Food quality"
Khuyết điểm: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Ưu: "Excellent seat comfort & entertainment options. Food was average."
Khuyết điểm: "No vegetarian meal options"
Khuyết điểm: "In flight wifi and entertainment didnt work"
Ưu: "Qantas staff unfailingly helpful and courteous."
Khuyết điểm: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Ưu: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Khuyết điểm: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Ưu: "Pillow and blanket made the trip much for comfortable"
Ưu: "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
Khuyết điểm: "Nothing to state here."
Ưu: "Efficient loading & unloading. Flight was on time."
Khuyết điểm: "Seats were way too close together!!"
Khuyết điểm: "They only offered pretzels."
Khuyết điểm: "Flight attendants and staff were extremely rude and condescending"
Ưu: "Outstanding service and a nice mid day snack."
Khuyết điểm: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Khuyết điểm: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Khuyết điểm: "Flight turned around after being in the air for two hours. No compensation was provided for the incovinevnce. rebooked on a Virgin flight. I want to be refunded for the qantas flight."
Ưu: "The movies would not play until two hours outside of LA."
Khuyết điểm: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Ưu: "They made it tolerable, and made us feel comfrotable on this 13.5 hr flight."
Khuyết điểm: "Noisy conversations of people waiting to use the toilet."
Ưu: "crew was great"
Khuyết điểm: "my console didn’t have sound but other than that it was excellent"
Khuyết điểm: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Khuyết điểm: "Nothing"
Ưu: "In flight crew"
Khuyết điểm: "Disregard for chosen seats and unwillingness to reinstate them."
Ưu: "Staff were very friendly and helpful."
Khuyết điểm: "First of all, they gave my boyfriend and me separate seats when I checked in online. I called and they said I had to sort it out when we arrived at the airport and they'd leave a note for staff. But when we got to the airport we were told they couldn't do anything because they can't move assigned seats even if the person hadn't checked in yet. Thankfully they managed to find us new seats at the gate. The gate was a bit ridiculous. It was at the far end of the airport and we had to take a decent bus ride to get to the plane. Once we all piled out of the buses, they still were t ready to board so we all had to wait in a line. The plane ended up leaving about an hour and a half late due to the location of the gate and the slow boarding process. Also, we checked in online but there was no expedient bag drop line for people already checked in, so we had to wait in a very long line to drop off our bags."
Ưu: "Crew were wonderful 5 stars."
Khuyết điểm: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Ưu: "Checking in and bag drop process was the simplest and hassle free!"
Khuyết điểm: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Ưu: "Crew was friendly and lots of entertainment choices on the flight"
Khuyết điểm: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Khuyết điểm: "I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles."
Ưu: "Loved the leg room, kind attendants, great meals."
Khuyết điểm: "The technology malfunctioned the entire flight. It was less than ideal."
Khuyết điểm: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Ưu: "Everything on time."
Ưu: "Good food, movies and just 10x better than discount airlines"
Khuyết điểm: "Flight was delayed and then didn't board on time"
Ưu: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Khuyết điểm: "No complaints."
Ưu: "boarding was quick and efficient"
Khuyết điểm: "seats were incredibly tight"
Ưu: "Friendly service."
Khuyết điểm: "Poor food not a proper meal on a 12 hour flight neither outbound nor return. IFE outdated"
Ưu: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Khuyết điểm: "Taste & selection for vegetarian meals were very poor"
Ưu: "All good"
Khuyết điểm: "Nothing"
Ưu: "Staff very friendly"
Ưu: "The crew, the food"
Khuyết điểm: "Nothing"
Khuyết điểm: "The flight was delayed by 3.5 hours so we were stuck at LAX for a long long time, way passed the closing time of all the shops and restaurants at the international terminal :(. Otherwise a great flight w decent food and great service"
Ưu: "The Qantas legs of the flight were their usual stellar levels."
Khuyết điểm: "The Jet Airways flight was to their usual ok level. Nothing especially wrong with fit, but it was not five-star level."
Khuyết điểm: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Ưu: "The food was great and so was the service."
Khuyết điểm: "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Khuyết điểm: "Crew was fantastic. Very attentive to passengers’ needs. From check in to baggage claim, China Airlines was fantastic. When many passengers needed to board aconnecting flight in Taipei to Bangkok with very little time, crew members shepherded all of us through the tram and security right to boarding. It was fantastic. China Airlines is my “go to” company for any routes on my travels they provide in the future. Thank you China Airlines!!!"
Ưu: "Brand New a350-900. Great price"
Khuyết điểm: "Food choices for westerners, more leg room."
Ưu: "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
Khuyết điểm: "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."
Ưu: "Entertainment selection"
Khuyết điểm: "Food and drink selections were ok only. They ran out of one option for dinner."
Khuyết điểm: "The food could have been more tasty and warm."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Khuyết điểm: "Ontario Airport for international arrival is confusing. I think this has to do with more the airport than the airline...although the airline could have helped too. There is no one to ask questions once you exited the security area. The signage is incorrect for airport shuttle to the parking lots. In order to get to the parking lot, one would need to first take a rental car shuttle to the regular terminal and then change to an airport shuttle."
Ưu: "Service was efficient and responsive ."
Khuyết điểm: "Food was good"
Ưu: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Khuyết điểm: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Ưu: "Good entertainment choice"
Khuyết điểm: "Average economy plane food"
Ưu: "Food, entertainment OK"
Khuyết điểm: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Khuyết điểm: "They told me that when i get back to manila that’s the time they will deal with my luggage problem"
Ưu: "Unknown flight by most of travelers thus easy parking, easy check-in, and no long security check line. 30 minutes, from check-in to be at boarding gate."
Khuyết điểm: "A ONT airport is a dying airport thus no amenities available near or in the airport. It is more a "local" airport then International airport but who cares. You get your flight going quickly........."
Ưu: "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
Khuyết điểm: "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
Ưu: "New Aircraft"
Khuyết điểm: "Late Boarding."
Khuyết điểm: "The English of the crew wasn't fantastic"
Ưu: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Khuyết điểm: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Ưu: "Nice attention to details like water periodically during flight and warm towels before our meal."
Khuyết điểm: "The food was only okay. I ordered a special meal and it was bland with mushy veggies and unhealthy looking salads. I’m picky so I may get be a bit more judgemental."
Ưu: "The food they served was very good."
Ưu: "The service from the beginning to the destination was great. I found the staff very professional"
Khuyết điểm: "none"
Ưu: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Khuyết điểm: "the time the flight was available for."
Ưu: "Better entertainment."
Khuyết điểm: "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
Ưu: "Large cabin of the 777 ER, friendly staff, smooth flight, on time arrival"
Khuyết điểm: "Nothing"
Ưu: "same As flight home"
Khuyết điểm: "Crew seemed a little stressed out, but I believe it was just because we were a bit behind schedule. Bathrooms were often dirty and not stocked. Coffee cups to small"
Ưu: "It was a great flight There staff were great, even fed us on a 80 minute flight"
Ưu: "the lighting and mood of entrance is comforting and exciting, feels like a trustworthy aircraft. the crew is very helpful!"
Khuyết điểm: "absolutely nothing of sustinence for vegetarians, every other airline I have been on has fantastic in flight food menus, there is no menu on china airlines and I was unaware I had to notify the flight before hand. there was a sandwitch leftover they were able to give me but the bread smelt like beer and tasted so bad, the quality of the food in general is very poor and should be reconsidered. (orange juice is not juice but a drink)"
Ưu: "They operate the Airbus A350, a nice very modern plane on this route"
Ưu: "staff was nice, entertainment was good."
Khuyết điểm: "food"
Khuyết điểm: "$115 fee per surf board"
Ưu: "All staff were really attentive and delivered an excellent service quickly and efficiently."
Ưu: "Chair comfort (but no location) , food and partially the crew."
Khuyết điểm: "Terrible procedure of getting the BORDING pass. I had to walk very long distance from arrival to gate 155 to find a CIA desk to get my boarding pass. The worst seat on the plane was assigned to me and CiA procedure didn't give me any chance for a normal seat. I had the bad chance to be served by a HIPER team of two flight attendants that rised my blood pressure. Their egarness to be productive and their rush were NOT justified, especially on such a long flight; low professionalizm."
Ưu: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Khuyết điểm: "Nothing"
Ưu: "The second plane was lovely, with an outlet, comfortable decor, and awesome entertainment system. The first plane economy was roomy for an over seas flight compared to planes I have been on in the past."
Khuyết điểm: "Airlines could not check me in their system without me having a return ticket, which I did not need for Indonesia as I was receiving a visa upon arrival which does NOT require a return ticket. I was told this as the flight was boarding, so I had to spend $$ on a last minute flight in a panic to anywhere - that I couldn't get a refund for just so I could board the plane."
Ưu: "They got us there. Good movie selection. Good wine"
Khuyết điểm: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Khuyết điểm: "Our flight was delayed for 8 hours"
Ưu: "Exactly what you would want a flight to be!"
Ưu: "Seat was comfortable and nice"
Khuyết điểm: "They make me pay an extra fee of $150 for coming 1 hours before departure time."
Khuyết điểm: "It delayed too long and lead to missing my flight from San Francisco to Boston, the line to immigrate was too long and just 1 hour connect flight due to the delayed in Taipei"
Ưu: "No problem getting wheelchairs in LAX."
Khuyết điểm: "Taipei airport is BAD. No wheelchairs for elderly as requested, in advance."
Ưu: "T has good customer service. Good media selection"
Khuyết điểm: "The seats are pretty narrow and not enough leg room"
Ưu: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Khuyết điểm: "Nothing."
Ưu: "comfort of premium economy seating in 777 ER300"
Khuyết điểm: "Food service not that good."
Ưu: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Khuyết điểm: "The meal I had requested for my family and I was not available. Very disappointed."
Ưu: "I liked the wide selection of entertainment on the personal televisions on the plane. The reclining of the seats were not bad. The stewardesses and stewards were very friendly and attentive and I felt that the really cared about my experience. Everything was very clean and new."
Khuyết điểm: "I did not like the boarding process. From starting at check in it took two hours to finish queuing and then to waiting for boarding it took another two hours. Additionally the plane was delayed. I felt cramped in my seat and I am five foot three inches and very petite so that's saying something."
Ưu: "Service was nice"
Khuyết điểm: "Late Old 747 Very very poor food"
Ưu: "New plane. Clean. Service was great."