Lush food, excellent service, superb seating/bed, plenty to drink and one of the best flights I have ever had.
The staff were very friendly. Love the legroom space even in economy. Staff were friendly and onboard entertainment has a lot of good choices!
Food was not as good as it used to be during the Pre-Covid years. Fruits were not served with Lunch or Dinner.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
Ưu: "Best in the world, as always."
Ưu: "The whole business class experience"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Ưu: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Khuyết điểm: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Ưu: "The crew professional and friendly"
Khuyết điểm: "The food was rather bland and did not live up to my expectations"
Khuyết điểm: "Security screening very slow"
Ưu: "The crew was terrific. Always smiling and helpful."
Khuyết điểm: "If you need more space economy is a tight fit. It would be better to upgrade."
Khuyết điểm: "Reservation online"
Ưu: "Amazing crew."
Khuyết điểm: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Ưu: "Overall good"
Khuyết điểm: "Boarding needs better management."
Khuyết điểm: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Ưu: "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
Khuyết điểm: "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
Khuyết điểm: "Everything was fine."
Khuyết điểm: "The toilets were a little unsanitary."
Ưu: "Excellent crew, service and food"
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Ưu: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "Food"
Khuyết điểm: "Little or no room in Economy"
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Business seats were excellent"
Khuyết điểm: "All was good!"
Ưu: "Staff worked very hard and were very helpful."
Khuyết điểm: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Khuyết điểm: "It was a 17 hour flight, but they made it bearable."
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Khuyết điểm: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Khuyết điểm: "Too salty Hindu non veg meal"
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Khuyết điểm: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Ưu: "Service from Singapore airlines"
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "Staff are very friendly and good ."
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ưu: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "SQ always has top quality service and that came through today."
Khuyết điểm: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Ưu: "I always felt attended to, great customer service, clean and best bang for your buck"
Ưu: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Khuyết điểm: "Beware of babies on board."
Ưu: "we booked Premium economy, super !!! boarding was well organized. staff correct and friendly. well informed by app."
Khuyết điểm: "nothing. it was o.k."
Khuyết điểm: "Some crew always forget to say PLEASED..."
Khuyết điểm: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Ưu: "Fast travel"
Khuyết điểm: "Customer service"
Khuyết điểm: "Food and movie selection"
Ưu: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
Ưu: "On time departure and arrival"
Khuyết điểm: "The food"
Ưu: "The crew was friendly and the food was excellent."
Khuyết điểm: "Cannot think of anything"
Ưu: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
Khuyết điểm: "Children's meals can be changed a little more, then the amount is a little less!"
Ưu: "Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly."
Khuyết điểm: "Need a few more movies and music. Breakfast options could be better."
Ưu: "Friendly crew and comfortable seats"
Khuyết điểm: "Food was not great."
Ưu: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Ưu: "I fly Eva at least once a year. Find flights in Asia delayed often but reasonable handled by the airline."
Khuyết điểm: "Website and app are a joke. Quirky at best. Hard to figure out if it works. Bothers me a big airline cannot have a decent website."
Ưu: "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Ưu: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Ưu: "I was thankful to have an empty seat next to me so J had more space. The crew was very friendly and service was prompt."
Khuyết điểm: "The low fat dinner was pretty bland. Also, the seats did not really recline"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."
Khuyết điểm: "Tasteless food, mediocre movie selection"
Khuyết điểm: "Another enough beverage offerings during meal service. Had to ask for all drinks. Not a lot of flight attendant visits during flight, considering the length of flight."
Khuyết điểm: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Ưu: "Service and landing were great."
Khuyết điểm: "Too cramped and people who coughed the whole flight which isn’t airline’s fault. Wine wasn’t good at all."
Ưu: "The food and the service was excellent. Nice screens on all the seats with good movie, tv, and music selections. For a 16 hour flight I’d say it was a great experience."
Ưu: "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
Ưu: "same comments as the Toronto to Taipei sector...."
Ưu: "Crew was nice"
Khuyết điểm: "Small seats."
Ưu: "Comfortable seats with adequate room all around for economy seats. Crew was hard working and responded to whatever requested. Entertainment system was great, great selection of movies, music and games to keep me occupied for my 10 hour flight."
Khuyết điểm: "Only negative would be the mediocre meals otherwise great flights, great experience."
Ưu: "Loading and unloading was quick and easy. There was sufficient room for our overhead luggages."
Khuyết điểm: "There was no entertainment available. The cheeseburger was very low quality."
Khuyết điểm: "I was stuck in a window seat with 2 handi capped women in the middle am Nd aisle seats. I felt trapped. I could not use toilet because these women had so many bags that it was all but impossible to get out of my seat. In an emergency i would have died. Bottom line. I would have died."
Khuyết điểm: "No peanuts or chips in between meals"
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Ưu: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Khuyết điểm: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Ưu: "Attentive and professional flight staff, decent in-flight entertainment. Airplanes themselves, modern and very clean."
Khuyết điểm: "N/A"
Ưu: "Staff was courteous and attentive especially to the older passengers"
Khuyết điểm: "Nothing speaks volumes than an on time flight. While there was ample time for in between flight changes for leisure and rest, a delayed flight affects passenger demeanor and satisfaction the most."
Ưu: "Food is better than most."
Khuyết điểm: "One air hostess was short with me because I didn't pick a snack fast enough in the dark, so she threw it at me."
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "on time with schedule, good food and service, nice staffs."
Ưu: "The entertainment and the lovely flight attendants."
Khuyết điểm: "Very stingy with the soft drinks. It's a small cup already why fill it all the way with ice and half way with soda?"
Ưu: "economy plus was well worth the extra money"
Khuyết điểm: "Passengers w/terrible manners such as picking nose, using teeth sticks, gases......."
Ưu: "The crow, the comfort, timing"
Khuyết điểm: "Chack in is slow, online services like ordering a kosher meal isnt avaliable, reserving a seat isnt really available only 24 h before departure"
Khuyết điểm: "The food was always a bit strange and the crew never came by to give out drinks. The toothbrushes in the bathrooms were a nice touch. Also when giving drinks out with food they didn't have beer."
Ưu: "Great costumer service"
Khuyết điểm: "Food wasn't spectacular"
Ưu: "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
Khuyết điểm: "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."
Ưu: "On time. Efficient. Clean."
Khuyết điểm: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Khuyết điểm: "Old 744 plane. One of the 3 remaining 744s. In flight entertainment has low resolution screen (but touch screen though). Crew service was average - below par for an Asian airline. Seats are not comfortable. No drinks were offered after meal service for such a long flight. Please learn from SIA."
Ưu: "It was a connecting flight, the food was good"
Khuyết điểm: "It was packed. No entertainment but short flight"
Ưu: "Large selection of free movies"
Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
TV monitors are very old. Touchpad does jot work well.
Ưu: "I really loved the food and the attendants were super friendly and helpful"
Ưu: "smoothing take off and landing"
Khuyết điểm: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Khuyết điểm: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Ưu: "Friendly crew and easy boarding"
Khuyết điểm: "None"
Ưu: "The crew was friendly."
Khuyết điểm: "The food was horrible."
Ưu: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Ưu: "The Crew was amazing. The Seat were the best Selling point fort business class"
Khuyết điểm: "More space for the arm rest ans legs space"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Same again the crew were fab"
Ưu: "Nice airplane, great crew."
Khuyết điểm: "Beef stroganoff was terrible"
Ưu: "The cabin crew was fantastic and made the experience very positive."
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Ưu: "The plane was very new and wasn’t crowded."
Khuyết điểm: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Khuyết điểm: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Khuyết điểm: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Ưu: "Food was good, staff was excellent."
Khuyết điểm: "Can't think of anything."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Khuyết điểm: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Ưu: "Lots of entertainment"
Khuyết điểm: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Ưu: "Excellent crew and plane. Not very crowded."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "The website is not easy to navigate."
Khuyết điểm: "Chairs a little too small for long flights...."
Ưu: "Friendly service, and comfortable ride, will gladly fly again"
Ưu: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Khuyết điểm: "Food food food"
Ưu: "On time and 5 star service"
Ưu: "Professional courteous friendly and communicative"
Ưu: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Ưu: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Khuyết điểm: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Ưu: "it was nice on the plane the guests were professional"
Khuyết điểm: "before boarding the officials lacked professionalism"
Khuyết điểm: "Entertainment - screens are not user friendly and bad visibility in day light"
Ưu: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Khuyết điểm: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "Best thing is 2 free checked bags."
Khuyết điểm: "Food and service in economy could be better. Nothing special about Qatar."
Ưu: "Crew Boarding"
Khuyết điểm: "Food Not so comfy"
Ưu: "Food is palatable. Crew are acommodating"
Khuyết điểm: "Many of the films have no English subtitle"
Comfortable seats and good tv. Food and drink service poor
Ưu: "On time departure"
Khuyết điểm: "Check-in at the gate was opened only 40 mins before the flight"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Amazing crew!"
Khuyết điểm: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
Ưu: "Friendly crew"
Khuyết điểm: "Free WiFi"
Khuyết điểm: "Delayed flight and the procedures too very long."
Ưu: "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
Khuyết điểm: "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
Ưu: "Emirates is always amazing"
Khuyết điểm: "Business Class, lol."
Ưu: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Khuyết điểm: "It was impressive. Can’t yhink of anything."
Ưu: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Khuyết điểm: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Ưu: "departure on time, seat comfort, service okay at time when I expect to have it."
Khuyết điểm: "Departure and arrival at almost mid night which difficult for reach home at night, kids can't wait at airport."
Ưu: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Khuyết điểm: "Restrooms, even before flight took off, smelled of urine like they had not been cleaned. Lines to use them were very long. Leg room SUCKED (and I am not a big person).....maybe 30-31 inches, but my knees were banging up against the seat in front of me!!! I booked this ticket thinking that economy would have more room than US-based carriers and it did not. It did not help to have a very large man spilling over into my seat from the middle seat (although he was very nice....still resent paying for a seat I don't have full "bandwidth" for),"
Ưu: "good entertainment, great staff"
Khuyết điểm: "plane a little older, but all in, it was fine"
Ưu: "Excellent all round.a"
Ưu: "Everything during the flight was lovely"
Khuyết điểm: "But what I really didn’t like was the service they provided at the checking desk in LAX, the staff was a kind of unfriendly. In my opinion they should provide an excellent customer service, but everything I noticed there was unsatisfactory, I love to fly with Emirates but such things will make everyone disappointed."
Khuyết điểm: "EVERYTHING"
Ưu: "It was my first time flying again in ten years and my first time with emirates. I was expecting excellent standards and I´m very pleased to say I was not disappointed!"
Ưu: "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
Khuyết điểm: "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
Khuyết điểm: "Too cramped in economy. Food good, staff helpful."
Ưu: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Khuyết điểm: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
Ưu: "Entertainment and drinks."
Khuyết điểm: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Khuyết điểm: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Ưu: "The comfort of the flight was unbeatable. The crew was great."
Khuyết điểm: "Lactose free meals were just salmon and potatoes all the time. A bit of creativity is needed. The security check at hyderabad needs to be looked at as we barely made the boarding."
Ưu: "The inflight movie selection and entertainment was very good."
Khuyết điểm: "The food was a bit disappointing."
Ưu: "Cabin crew, very professional"
Ưu: "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
Khuyết điểm: "none"
Khuyết điểm: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Ưu: "food was ok service was excellent fiji airways good Emirates nice girls and good service"
Khuyết điểm: "we did not like the long wait at Dubai 9 hours in airport is very painful i think that 9 hours wait took most of our energies ."
Ưu: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Ưu: "Everything was good"
Ưu: "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."
Khuyết điểm: "Not very enjoyable especially your cabin crew was not courteous"
Ưu: "Everything. Emirates is fantastic. Great service more room in economy than others."
Khuyết điểm: "Nothing."
Ưu: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Khuyết điểm: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Ưu: "Very clean and comfortable. Staff very attentive."
Khuyết điểm: "Many sick passengers on board."
Ưu: "Staff was very nice and calming, especially during heavy turbulence. Food was pretty good. Pizza was delicious. Seats we're comfy, plane was extremely clean. Love the ceiling "stars" Best airline i've ever flown with."
Ưu: "Aircrafts are new and good"
Khuyết điểm: "The ground staff needs to be more co-ordial and friendly. Am not sure how they are hired but they appear very rude and dry throwing instructions. I travel a lot and in many airlines and whatever the case, staff members of other airlines smile, tell issues if any, suggest solutions and work on it. Emirates staff, it seems, does not know how to talk or smile."
Ưu: "Check-in counter associate was very rude and the wait was too long"
Khuyết điểm: "The wait and the treatment without any greetings or respect"
Ưu: "Service was phenomenal as well as quality of food and entertainment."
Khuyết điểm: "I can not say anything was wrong at all."
Ưu: "I had an empty seat next to me"
Khuyết điểm: "A big lady sat in the empty seat because it was on the isle....dang it"
Ưu: "Great entertainment options. Good tasting dinner and pizza. Decently comfortable seats:good recline, nice headrests, and sufficient leg room, but the seat and back pads were hard."
Khuyết điểm: "Smoked salmon is gross for on a plane,even just as an appetizer. Meals were skimpy (dinner, apple/granola bar, pizza snack) for such a long 8+ hour flight. Collecting blankets & headphones well before landing was inconsiderate (I was COLD for the last 40+ minutes, and couldn't watch anything or listen to music for the last 30 minutes). Flight attendants needed to offer pens for customs forms."
Ưu: "Good service good leg room swift boarding and off boarding"
Khuyết điểm: "Baggage took close to 2 hours to get to baggage claim on return trip"
Ưu: "Entertainment great."
Khuyết điểm: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
Khuyết điểm: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Khuyết điểm: "There was no wheelchair available at Dubai airport."
Ưu: "Entertainment and the food"
Khuyết điểm: "Can't think of anything I didn't like."
Ưu: "H good"
Khuyết điểm: "Good"
Ưu: "Top notch service and experience. Up there with EVA Air as the best I’ve ever seen."
Khuyết điểm: "Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off."
Ưu: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Khuyết điểm: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."
Ưu: "Everything and everyone are Good and Nice ."
Khuyết điểm: "For a long flight ( 16 hours or more ) , if someday I can afford First Class , that’s make my life . Thanks"
Ưu: "The food is always great!"
Khuyết điểm: "They should bring out snack more often."
Khuyết điểm: "They need to smile and respect the passengers"
Ưu: "The onboard crews were excellent. The entertainment was good too. However, the HK check in counter staffs were terrible, rude, condescending, unprofessional. They left bad tastes in our mouths and ruined the whole trip experience."
Khuyết điểm: "Cathay HK check in counter staffs need to be courteous, respectful, and professional. They need to be trained not to be rude, condescending, disrespectful, unprofessional"
Ưu: "Crew very attentive. Red eye so you may need to call but very good. Comfortable aircraft slso"
Khuyết điểm: "No complaints"
Ưu: "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
Ưu: "Very uneventful flights and that is a good thing. Friendly flight crew, good food served and on time."
Khuyết điểm: "The aircraft from was showing some wear."
Ưu: "Flight attendants were nice, friendly and accommodating."
Khuyết điểm: "Less beverage served. No coffee or tea was offered."
Ưu: "Was able to redirect from Kansai to Umeda after typhoon. Initially received misinformation though. Service was great except the one time I received a regular, not diet, coke and still had to drink it. Great job Cathay Pacific!"
Khuyết điểm: "No extra blanket was available."
Ưu: "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
Khuyết điểm: "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
Khuyết điểm: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Ưu: "Food was great. Crew nice"
Khuyết điểm: "All good"
Khuyết điểm: "Worst flight experience ever-"
Ưu: "The service"
Khuyết điểm: "Nothing"
Khuyết điểm: "It was a long flight, and customer service not good."
Ưu: "Short stop over"
Khuyết điểm: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
Khuyết điểm: "On time - all good."
Ưu: "onetime, efficient, well-managed"
Khuyết điểm: "not very good food and not enough of it cramped"
Ưu: "Super friendly inflight staff, especially on my flight to canada"
Khuyết điểm: "Nothing"
Ưu: "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
Ưu: "I like the snacks offered"
Khuyết điểm: "Great crew we got a soft landing"
Ưu: "Food better than qantas Good leg room Very attentive attendants Good range of movies"
Khuyết điểm: "It was pretty good for the price"
Ưu: "What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise."
Khuyết điểm: "There was quite a delay, which was a shame."
Ưu: "Entertainment choices, wine, charger"
Khuyết điểm: "Food Choice and Alcoholic choices"
Ưu: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Khuyết điểm: "Delay from hk to osaka :( but understandable due to technical issues ans weather"
Khuyết điểm: "Row seat is tight"
Ưu: "...except the plane was dirty (dirt all over the ceiling above me, long black hairs on the pillow they gave me) and one of the stewardesses had a bad attitude with me. Otherwise it was great."
Khuyết điểm: "Plane not clean"
Ưu: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Liked the maps."
Khuyết điểm: "My seat would not move back. The audio on the movies was very difficult to hear with background engine noise. Poor clarity, and the selection of movies was excellent, so I chose not to watch. Solitaire game was complicated to understand."
Ưu: "The flight attendants were top notch and very busy and efficacious. I was impressed that they were always so helpful, courteous, and energetic even after a 12 hour flight!"
Khuyết điểm: "Very uncomfortable with POOR AIRFLOW, mid way in the economy cabin, next to window (seat 44k). It was like trying to breath through a straw. I asked flight attendant if they could check the air flow, and her answer was that the temperature was 23C and everyone one else had blankets. My concern was not with temperature but FLOW. SO I went to back cabin (6 rows back) and the airflow was much much better and I could actually sleep. So bottom line there is an airflow issue mid economy cabin on the central AC jets. They should address this by putting back in air nozzles or checking actual airflow on these jets. This is very uncomfortable on long flights. Not sure I would fly this jet again for this reason."
Ưu: "Very enjoyable flight. Plenty of legroom in the bulk seating. Service was very good and food was OK."
Khuyết điểm: "Seats in economy are not that thick therefore not comfortable to sit for a long time."
Khuyết điểm: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"
Ưu: "Cathay Pacific with its new Airbus A350 has amazing business class seats and I have to confess that this business class product by far is now the best one. Service was just perfect and extremely professional, at check-in, upon boarding and on-board. So it was one of the most enjoyable flights I had for a long time. And last to mention, the food was lovely."
Khuyết điểm: "Cathay Business Class passengers departing from Dusseldorf Airport can use the Lufthansa Business Class Lounge in Terminal A. It is one of the poorest lounges I visited in the last years. There was not even a proper selection of food available for lunch leaving me hungry upon boarding."
Ưu: "Friendly staff and helped me."
Ưu: "The crew was excellent and helpful."
Khuyết điểm: "Some seats could not be made upright and passengers had to move around during landing time. While serving food, it took close to 2 hours to start serving everyone and the pre-ordered meal was served. Very delayed."
Ưu: "not a full flight so obviously more comfortable"
Khuyết điểm: "did not like having to deplane then reboard"
Khuyết điểm: "As above. Total failure by Cathay pacific. We were abandoned."
Ưu: "Crew was cordial."
Khuyết điểm: "Again, would it be possible to have more Christian-friendly movies?"
Ưu: "The seats (in business) were wonderful and made it easy to sleep. As I wanted to sleep, I did not access the entertainment system. The staff was great."
Khuyết điểm: "The food was ok for airplane, but really expected a little better."
Ưu: "It was a packed flight and I had the window seat, but I remained seated the entire time.. The selection of entertainment was awesome.."
Khuyết điểm: "the long flight.."
Ưu: "Entertainment Nice crew from Japan"
Khuyết điểm: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."
Ưu: "Crew was genuine and proactive in helping passengers"
Khuyết điểm: "Food portion too little"
Khuyết điểm: "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
Ưu: "Love the icecream you provide."
Khuyết điểm: "the food is no so good."
Ưu: "Very Comfortable seats. Great service."
Khuyết điểm: "Food could be a bit tastier."
Ưu: "Staff was friendly"
Khuyết điểm: "More water should be offered throughout the flight"