Tìm những chuyến bay giá rẻ từ Southeast Asia đến Houston

Ưu: "Amazing crew"
Khuyết điểm: "Perfect"

Ưu: "Flight went well and was on time. 2nd best experience for economy seat."

Ưu: "I volunteered when flight attendant asked if I would help in exit row responsibility."
Khuyết điểm: "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"

Khuyết điểm: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."

Khuyết điểm: "JAL LAX Ground staff. Not helpful."

Khuyết điểm: "No additional comment"

Ưu: "Lots of Leg room"

Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"

Khuyết điểm: "Kiosk, bag service, One World Integration"

Ưu: "Everything was great"
Khuyết điểm: "Lower the price"

Ưu: "Politeness."

Ưu: "Very professional staff, smooth boarding process."
Khuyết điểm: "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."

Ưu: "Never problems with JAL"

Ưu: "Very helpful staff. Easy check in. Comfortable seats."

Khuyết điểm: "angled flat seats."

Ưu: "Very helpful and polite"
Khuyết điểm: "I got a sore but comes the seat was not very padded"

Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."

Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."

Khuyết điểm: "We had to wait until check in to sit together."

Ưu: "They give a lot of food and the 12 hour flight was comfortable"
Khuyết điểm: "Limited selection for entertainment"

Ưu: "Great crew, good food selection."
Khuyết điểm: "Everything was good"

Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"

Ưu: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Khuyết điểm: "No online check in"

Ưu: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Khuyết điểm: "Nothing."

Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."

Ưu: "Always a good crew .. they go out of their way to make sure you are comfortable."

Ưu: "Nicest flight attendants, good food. Best international flight I've had."

Ưu: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."

Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"

Ưu: "That it was comfortable."

Ưu: "Nothing."
Khuyết điểm: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"

Khuyết điểm: "Sorry, my seat really uncomfortable..."

Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."

Ưu: "food was great movies are updated flight attendants are professional and courteous"

Ưu: "Service"
Khuyết điểm: "Nothing"

Ưu: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Khuyết điểm: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."

Khuyết điểm: "None"

Ưu: "Nice"
Khuyết điểm: "Nth"

Ưu: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"

Ưu: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Khuyết điểm: "nothing really"

Ưu: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."

Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."

Khuyết điểm: "The main entree was not very good."

Ưu: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"

Ưu: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Khuyết điểm: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."

Ưu: "Great service. Great seat."

Ưu: "The boarding was efficient. Cabin and lavatories were clean."
Khuyết điểm: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."

Ưu: "Customer service is great."

Ưu: "There are just some wonderful travel things that happen perfectly, automatically, and with follow-up from the provider. The Japan Airlines flight from Tokyo Narita to Busan, Korea was one of those pleasant experiences. But then again, all of my Japan Airlines flights have been that way. I go out of my way to seek their flights!"

Ưu: "Amazing crew. Very attentive to passengers and genuinely nice."

Khuyết điểm: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."

Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"

Ưu: "Yes"
Khuyết điểm: "Good flight"

Ưu: "On time departure and arrival. Hard working crew members."
Khuyết điểm: "No slippers for long flights."

Ưu: "Crew is good. Flight got delayed"
Khuyết điểm: "Food is good."

Ưu: "The food was good and many entertaining movies."
Khuyết điểm: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."

Khuyết điểm: "Qatar Airways are the best"

Ưu: "The airplane trip was ok"
Khuyết điểm: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."

Ưu: "Amazing crew. Great service in economy."

Ưu: "Great experience"
Khuyết điểm: "Excellent"

Ưu: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Khuyết điểm: "The food and the wine selection did not impressed me. Qatar needs to make some changes."

Ưu: "Excellent"

Ưu: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"

Ưu: "Very poor Service on a 16 hour flight"

Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."

Ưu: "Great crew and food served was nice for airline food."
Khuyết điểm: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"

Khuyết điểm: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"

Ưu: "Nothing much."
Khuyết điểm: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"

Khuyết điểm: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"

Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"

Ưu: "Excellent flight attendant service. Some of the best airline food in the world."

Khuyết điểm: "Transit 9 hours without hotel"

Ưu: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Khuyết điểm: "nothing"

Ưu: "Service, attentiveness, food."
Khuyết điểm: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"

Ưu: "Individual service, happy and natural looking crew, comfort and company aim."

Ưu: "smooth flight"
Khuyết điểm: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"

Ưu: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Khuyết điểm: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."

Khuyết điểm: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."

Ưu: "The foods on the plane and the time as they said it happened I mean no delay."
Khuyết điểm: "The most thing the foods were hot and fresh."

Ưu: "Great service. Great food. Great entertainment."
Khuyết điểm: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."

Ưu: "Excellent service"

Ưu: "The food was good. The legroom was enjoyable."
Khuyết điểm: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."

Ưu: "Excellent Service"

Ưu: "Food was good for once"
Khuyết điểm: "They said they would fix the sound on my sons t.v. but that never happened so we had to swap seats and one of us didn't have any onboard entertainment although we asked about it 4 times"

Ưu: "Had a great experience with this flight"
Khuyết điểm: "Nothing"

Ưu: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Khuyết điểm: "Boarding in Qatar was a bit disorganised."

Ưu: "Much of your service is excellent!"
Khuyết điểm: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."

Ưu: "Crews and quality of food was great"
Khuyết điểm: "Seating"

Ưu: "They don't charge you for any seat in economy class"
Khuyết điểm: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist (while they smile at you during the process). Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US. By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights (including the ones that take you more than 4 hours) Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada."

Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"

Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."

Ưu: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."

Ưu: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"

Ưu: ". ."

Khuyết điểm: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"

Ưu: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"

Ưu: "Journey was ok."
Khuyết điểm: "Flight was on runway for more than 45 mins. I had to run to catch my connecting flight. If the flight had to wait then why on runway after landing. Anyways I barely caught my connecting flight."

Ưu: "Great Crew, seat space was great too"
Khuyết điểm: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."

Khuyết điểm: "The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday"

Khuyết điểm: "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."

Ưu: "Felt very clean and so glad they are not selling every seat"

Ưu: "Don’t go overboard"
Khuyết điểm: "Cleaner"

Khuyết điểm: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"

Khuyết điểm: "Longest boarding process I’ve ever experienced. Stuck on the ramp for 10-15 mins. Before they allowed general boarding for the second flight in a row, they announced no overhead storage space was left available and forced everyone to check bags at the gate."

Khuyết điểm: "No option to watch movies"

Ưu: "The Delta staffed were friendly and greeted me with a smile."
Khuyết điểm: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."

Ưu: "Nice crew, easy process"
Khuyết điểm: "Everything was fine"

Ưu: "Nothing three hours late I went to dc and then took the train"

Ưu: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Khuyết điểm: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."

Ưu: "The crew was beautiful and very hospitable and friendly. Loved the movies on board and snacks."
Khuyết điểm: "Nothing, Delta is the best!"

Ưu: "Amazing crew"

Khuyết điểm: "Give food to passengers"

Khuyết điểm: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"

Ưu: "It was ok"
Khuyết điểm: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."

Ưu: "This flight is always on time and flying on Sunday is a great option."

Ưu: "Flew us safely home."
Khuyết điểm: "We waiting on the runway for over a long period."

Ưu: "As usual great staff and awesome entertainment/connectivity"
Khuyết điểm: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."

Ưu: "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."

Ưu: "Friendly and courteous crew, great food, comfortable seating, quick luggage retrieval. Wow!"
Khuyết điểm: "Nothing."

Ưu: "Great friendly crew. Great entertainment with movies on a short narrow body flight!"
Khuyết điểm: "Boarding and disembarking was again slow. Must be a cultural thing as each flight in the US seems to be like this as people take ages to get their bags organised on arrival. Chaotic boarding is compounded by the back of the plane boarding last.... everywhere else in the world loads everyone together or does the back of the plane first and it's much quicker!"

Khuyết điểm: "1/12 hours late had to change out equipment"

Ưu: "I got to fly where I needed to go."
Khuyết điểm: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."

Ưu: "The flight was operated by Delta."
Khuyết điểm: "I waited too late to upgrade my seats, but there were no negatives."

Khuyết điểm: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"

Ưu: "Attentiveness, service, and smiles!"
Khuyết điểm: "Nothing"

Khuyết điểm: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"

Ưu: "Nice flight and good staff and service"

Ưu: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Khuyết điểm: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"

Ưu: "same"

Ưu: "Air crew was friendly and tried to get people settled as quick as they could to get back on time"
Khuyết điểm: "plane was a bit late getting in so we left Tampa late fortunately my transfer gate was only a short walk from the arrival gate in Detroit so no issues catching my next flight."

Khuyết điểm: "Food"

Ưu: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Khuyết điểm: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."

Khuyết điểm: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."

Ưu: "Availability of flight. Quick flight, on time"
Khuyết điểm: "Lay over"

Khuyết điểm: "At least 10, including my entertainment systems didn't work as soon as we took off. A 4 1/2 hour flight cross country with no entertainment, very disappointing. The crew was very unorganized, they couldn't even figure out how to give drinks and snacks in an efficient manner with initially skipping several rows without asking about either. Seat headrests were not adjustable up and down."

Ưu: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Khuyết điểm: "There is nothing I didn't like about this flight!!"

Khuyết điểm: "Late taking off, and then unable to get to gate on arrival"

Ưu: "Great service, polite staff"
Khuyết điểm: "Incredibly tiny seats, even for my girlfriend, who is 5'6""

Khuyết điểm: "Unkindness of gate agent"

Ưu: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Khuyết điểm: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."

Khuyết điểm: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."

Ưu: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."

Ưu: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Khuyết điểm: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."

Ưu: "Getting out of the plane"
Khuyết điểm: "Wobbly, tight seating. Broken tv/entertainment system. No legroom. No warning before turbulence."

Khuyết điểm: "My plane was delayed 2 hours, additional wait while taking off. There was about 3 hours in Utah for me to connect to the next flight to Dallas. When getting off at Utah, I could not get off plane early to catch the plane. In the past the flight attendants were very well informing people. I was at the gate only 5 mins late before catching the flight. Now I am stuck in the airport for 5 hours on standby!!!! It can be avoided totally."

Ưu: "The crew was very friendly and helpful."
Khuyết điểm: "The delays, we change to gate three times, Delta never told us why the changes or announce them. If it wouldn't be for Trippet Pro, where I got notices, I would not have known about gate changes."

Ưu: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."

Khuyết điểm: "The "Delta Comfort" seats were not comfortable: the armrest didn't raise, so the seats were narrow. The handle of our suitcase got broken."

Ưu: "Everything went fast and smooth."
Khuyết điểm: "Thought Comfort Plus had in-seat charging ports, but neither leg of our flight did (A320, RJ900)"

Ưu: "SeAts"
Khuyết điểm: "No entertainment no WiFi. Lots of angry people about that."

Ưu: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Khuyết điểm: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"

Ưu: "Seats were comfortable"
Khuyết điểm: "Better route planning and time management"

Ưu: "I loved everything! Best flight experience in a long time. Really easy, on time, great window seat, thank you"
Khuyết điểm: "Me probably. You guys were excellent!"

Ưu: "Crew was friendly. Came by for drinks several times."
Khuyết điểm: "There isn’t free WiFi. This would be a nice accommodation. And having the bread with the meal not be ice cold."

Khuyết điểm: "I have an american advantage executive credit card that allows priority boarding but at santo domingo’s aieport they didnt let me do priority. Terrible customer service from check in crew at the airport and no individual tv’s its boring"

Khuyết điểm: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."

Ưu: "The seat was great"
Khuyết điểm: "Cabin crew - service"

Ưu: "Smooth flight and crew was very good."
Khuyết điểm: "Seat comfort"

Khuyết điểm: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"

Khuyết điểm: "I missed this connecting flight."

Ưu: "Got bumped up to main cabin extra for free whiskey"
Khuyết điểm: "2 hour delay on first flight making me miss my second flight and instead of arriving home at 3 pm I won’t be home till about 10 pm .... definitely reconsidering booking American Airlines again...."

Ưu: "there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats"
Khuyết điểm: "would be nice to have individual entertainment screen - instead it was above every few seats"

Ưu: "We arrived 40min earlier than expected"

Ưu: "Chocolate ice cream and pot pies"
Khuyết điểm: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."

Khuyết điểm: "Haven’t gotten on it yet as I am stuck in DFW"

Ưu: "I got upgraded to 1st class on my 2nd leg, so of course that was nice. No wifi, though."
Khuyết điểm: "1) The handlers weren't at the gate to bring the gate to the plane so we could disembark. 2) After that, the door into the PHL airport itself was locked, and we had to wait almost 5 minutes for someone to come and unlock it. 3) One would think those delays would have given our baggage plenty of time to be unloaded, but no... First all the baggage from another flight emptied onto the baggage carousel, and then maybe 15 minutes or so later our bags began to dribble out. Our plane got to the gate a little past 9pm, I barely made it out of the airport by 10pm. It just shouldn't take that long."

Ưu: "Once we were finally on the plane everything felt comfortable and looked newish."
Khuyết điểm: "DO NOT FLY AVIANCA IF YOU HAVE ANYWHERE YOU ACTUALLY WANT TO GO! The flight was delayed by 7 hours. We were told different stories Time and Time again by the ground crew. Either the plane was on the way or it was turning back, or it had landed or was perpetually 20 mins from landing. At one point, they did slip and admit that they actually had no way of actually tracking the plane, so everything they told us had been wild guesses about what had actually been happening! When some passengers asked to speak with a manager, we were told that the manager was not accepting calls at that time. After hours and hour and hours of delays and lies, they finally found a plane, but we still had to wait an hour for a crew as the original crew was now over their time limit. Once we were airborne, the flight was smooth and the newly cobbled together crew was nice. Zero mention or promise of reparations for the massive delay. AGAIN, DO NOT FLY AVIANCA IF YOU HAVE ANYWHERE YOU ACTUALLY WANT TO GO!"

Ưu: "Flight was actually operated by American Airlines. LHR was organized. Flight was ontime and arrived almost an hour early. Entertainment on flight was great. Food was OK. Great value for the money."
Khuyết điểm: "Airplane food is always marginal. And space is limited, but this flight was OK."

Ưu: "Fast trip!"
Khuyết điểm: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."

Khuyết điểm: "The fact that it was a night flight and the lights were on 75% of the flight. They need to allow drinks to be an option."

Ưu: "Polite. Clean. Nice business class."
Khuyết điểm: "Would like more Western food."

Ưu: "It was generally ok"
Khuyết điểm: "The tourbulance was crazy The fact I received my bag in Sacramento and it was damaged upset me a lot"

Khuyết điểm: "Crew told us bulshit story about strong winds, even though flight times were normal. Diverted the flight to DFW, where we stayed for almost 2 hours fo refueling."

Ưu: "Everything"
Khuyết điểm: "N/A"

Ưu: "Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities."
Khuyết điểm: "The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room."

Ưu: "Terrible delay in plane on tarmac. Just nasty"

Khuyết điểm: "Made me check my bag saying the flight/overhead bins were full and when I got on the plane- there was at least 15 overhead bins wide open (even above my seat). This is ridiculous after flying for 15 hours."

Ưu: "The flight was smooth."
Khuyết điểm: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."

Ưu: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"

Ưu: "The pilot did a great job flying. Very smooth."
Khuyết điểm: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."

Ưu: "The movies and food"
Khuyết điểm: "The cabin temperature was freezing both ways to the extreme I had to cover up to my neck with a blanket for 8 hours."

Khuyết điểm: "The food"

Ưu: "Lovely service, but less comfortable plane... nothing terrible though"

Khuyết điểm: "The fact that we didn't know we were supposed to go to American Airlines to acquire our boarding pass. A heads up would've been appreciated."

Ưu: "The plane was brand new and the crew were very nice. Entertainment system was well-done with good selection of movies. Even unedited movies!! Great."
Khuyết điểm: "The plane was delayed for a half hour before it was marked as "delayed" and then it was delayed another half hour. If I had known it was going to be an hour late I would've been able to eat a proper dinner. They seemed to be out of every normal drink on the drink cart."

Ưu: "Left an hour late, but it was the airport's fault, not the airline's. Arrived very close to the original arrival time."
Khuyết điểm: "I'm a bit confused by the airline's identity crisis. It was an Avianca flight, not an American Airlines flight."

Ưu: "We flew directly from Madrid to Miami with IBERIA"

Ưu: "Swift boarding."
Khuyết điểm: "As hot and humid as Mar-a-lago under investigation by the DOJ in August."

Ưu: "Once arrived all was fine. Once arrived all was fine."
Khuyết điểm: "Being Over hour late. Updates kind of slow. But really hot on the plane"

Ưu: "Got in an hour early. Booya."

Ưu: "I like AA"

Khuyết điểm: "Luggage was placed on a later flight and no reason given for action. Had to go back to pick it up two hours later which made drive to columbia grueling long and very late."

Khuyết điểm: "Return flight was delayed, gate changes unfriendly and unhelpful flight attendants"

Ưu: "Crew was nice"
Khuyết điểm: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."

Ưu: "The staff was so nice and helped me find my way around."
Khuyết điểm: "Food prices a bit high when compared to buying the same thing outside the airport."

Ưu: "Overall experience was great. I prefer American to other Airlines. I love how there are several flights daily between these two destinations with low fares."

Khuyết điểm: "Poor legroom"

Ưu: "Flight was on time with no problems. Had to check my carry on due to lack of space but my bag arrived quickly at my destination so this was not a big deal."
Khuyết điểm: "Boarding is always a free for all. Even though passengers are called in groups no one listens and the boarding process never seems very efficient."

Ưu: "On tome"
Khuyết điểm: "2hour and 45minute layovet"