The crew/flight attendants should not participate loudly with friends while working. Others are tired from long flights, it is inconsiderate. Thank you.
Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
Ưu: "Great crew and very good legroom."
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Khuyết điểm: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Ưu: "korean air is always great, service was awesome"
Ưu: "Food was great. Service was great."
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "Great service"
Khuyết điểm: "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
Ưu: "The seat is comfortable."
Khuyết điểm: "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
Ưu: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Khuyết điểm: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Khuyết điểm: "Korean air business class does not match their standards any more"
Ưu: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
Ưu: "Staff was friendly"
Khuyết điểm: "More food offerings like snacks and fresh fruit options"
Khuyết điểm: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
Ưu: "Good is in Vietnam finish"
Khuyết điểm: "None"
Ưu: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Khuyết điểm: "Boarding could have followed through with the row system rather than everyone all at once."
Ưu: "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability."
Ưu: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "With three little kids it was nice to be able to load early"
Ưu: "food selection & crew courtesy"
Ưu: "Except for crying babies, all is well. Commendable"
Khuyết điểm: "Same food every year after year"
Ưu: "The service provided was of a high standard. See the comments mentioned above,"
Khuyết điểm: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Ưu: "Service was excellent, as always on KAL flights, top notch airline food."
Khuyết điểm: "too little leg room."
Ưu: "upgrade the food quality"
Ưu: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Ưu: "see above"
Khuyết điểm: "Would love more Movie and TV options, especially light of the length of the trip"
Ưu: "Everyone was very polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "Everything up until I got to Hawaii and switched to them."
Khuyết điểm: "The code share airline"
Ưu: "Nice friendly staff"
Ưu: "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
Khuyết điểm: "We had absolutely no complaints. Many thanks."
Khuyết điểm: "fleas bite me & my hubby what U think?"
Khuyết điểm: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
Khuyết điểm: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
Ưu: "First class service even n economy."
Ưu: "I make the trip to the Philippines a few times a year and usually on delta. I tried Korean this time and was pleasantly relieved to find they offer a equal or better experience for less money in many cases"
Khuyết điểm: "Nothing that wouldn't be the case in most airlines given the same situation. Only issue I have is short time change in flight but less than 30 minutes did not affect me and likely anyone else either"
Ưu: "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
Khuyết điểm: "Such a full plane with little space. Made the long flight uncomfortable."
Ưu: "Stewardess are courteous."
Khuyết điểm: "Bathroom floor is not maintained properly. Always wet."
Ưu: "Watched a great movie "spotlight" on board"
Khuyết điểm: "Flight was delayed a little"
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Only thing i have to said is rough landing and food is not great so does the entertainment.
Clean, friendly staff, and delicious food
Khuyết điểm: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Ưu: "I like the spirit of Christmas in some of the staff."
Khuyết điểm: "Board people by section instead of a madsive line."
Ưu: "Food, service,"
Khuyết điểm: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Khuyết điểm: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Khuyết điểm: "Air on the plane was stuffy"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Polite crew, got our selected seats, clean"
Khuyết điểm: "WiFi didn’t work"
Ưu: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Ưu: "Very respe tful staff."
Khuyết điểm: "Dirty restrooms."
Ưu: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Khuyết điểm: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Ưu: "Great service. Food drink and inflight entertainment"
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "Very helpful staff. Easy check in. Comfortable seats."
Ưu: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Khuyết điểm: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Ưu: "Good space between seats. Cleanest of the restroom. Nice crew service"
Ưu: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
Ưu: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Khuyết điểm: "Nothing"
Khuyết điểm: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
Ưu: "The customer service overall was really good."
Khuyết điểm: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Khuyết điểm: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Ưu: "Entertainment options were good"
Khuyết điểm: "Food was mediocre and long waits for restroom"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "As usual A1 service all the way!"
Ưu: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Khuyết điểm: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ưu: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Khuyết điểm: "nothing"
Ưu: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Khuyết điểm: "Can't think of anything, really."
Ưu: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Ưu: "The hospitality of the crew"
Ưu: "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
Ưu: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Khuyết điểm: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Ưu: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Khuyết điểm: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Khuyết điểm: "Some turbulence awoke us midway through the overnight flight."
Ưu: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Khuyết điểm: "There was nothing I didn't like about this airlines."
Ưu: "Good food and excellent service On time"
Khuyết điểm: "There are not much choices for movies News uses Japanese only"
Ưu: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Khuyết điểm: "The food was more "modest" than I'm used to, but my expectations aren't high"
Ưu: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Ưu: "I loved the crew, for the most part the food, and the large screen to."
Khuyết điểm: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
Ưu: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Khuyết điểm: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Ưu: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Khuyết điểm: "Can't say that I have ANY complaints at all!!"
Ưu: "Comfortable flight, friendly staff."
Ưu: "Everything good except the food"
Khuyết điểm: "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
I will choose ANA again. Excellent Service
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Ưu: "The crew was awesome. They went above and beyond."
Ưu: "Amazing crew! Great food service!!"
Khuyết điểm: "Cleanliness of tray table"
Ưu: "Some of your reservations staff in Los Angeles needs to be counseled"
Khuyết điểm: "Been more polite especially mike in your mileage program."
Ưu: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Ưu: "Crew was amazing, food was filling & plentiful."
Khuyết điểm: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Ưu: "the food was god. the crew was very accommodating"
Khuyết điểm: "if the seat can be reclined a little more"
Ưu: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Ưu: "I like the service. I love the food,"
Khuyết điểm: "Nothing for complaining, everything is good"
Ưu: "Flight attendants were very nice"
Khuyết điểm: "Movies on board need upgrade"
Ưu: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Khuyết điểm: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Ưu: "The flight attendants were so nice and the food was really good."
Ưu: "Food and services were great"
Khuyết điểm: "There were not a lot of selections on the TV."
Ưu: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Khuyết điểm: "Same as above"
Ưu: "Nice 777 plane, good snack"
Ưu: "Service, Cleanliness and Overall Quality"
Khuyết điểm: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Ưu: "Easy checking process. Friendly staff"
Khuyết điểm: "Nothing."
Ưu: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Khuyết điểm: "Nothing to dislike."
Ưu: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Khuyết điểm: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Khuyết điểm: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Khuyết điểm: "See subject line"
Ưu: "The plane wasn't that full so I had a lot of space."
Khuyết điểm: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Ưu: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Ưu: "Very helpful and accommodating flight attendants ... all with a smile!"
Ưu: "Food and service was excellent."
Khuyết điểm: "Seats in economy were narrower than other airlines."
Ưu: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Khuyết điểm: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Ưu: "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
Khuyết điểm: "The food good but not great. But...it’s airplane food."
Ưu: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Khuyết điểm: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Ưu: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Khuyết điểm: "nothing everything was awesome hope I fly ana again sometime ."
Ưu: "The staff are friendly and helpful. The seat is very comfy"
Khuyết điểm: "Nothing"
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Over all service was good."
Khuyết điểm: "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ưu: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Khuyết điểm: "No foot rest=back pain"
Ưu: "Aircraft was new and spacious"
Khuyết điểm: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
Ưu: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Khuyết điểm: "None"
Ưu: "Great leg room, staff was very nice, food and entertainment was decent."
Khuyết điểm: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Khuyết điểm: "Flight were shaking badly several times and I feel dizzy"
Ưu: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Khuyết điểm: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Ưu: "Japanese quality is good quality"
Ưu: "Onbaord Crew hospitality"
Khuyết điểm: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Ưu: "ANA service is always great. Always my first choice."
Khuyết điểm: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Ưu: "Good service."
Khuyết điểm: "Flight was congested."
Seats were paid for at the time of booking, however in the boarding pass different seats were provided than what was pre
Crew members were very helpful.. overall everything was excellent.
Ưu: "Great crew! Excellent business class suite"
Ưu: "Great Crew.. clean, new flight. Everything works."
Ưu: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Khuyết điểm: "Seats be little spacious"
Ưu: "No comments."
Khuyết điểm: "No comments."
Ưu: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Khuyết điểm: "Just don't like all the trips to and from flights on the bus at Doha."
Ưu: "Qatar is the BEST First Class airline in the world."
Khuyết điểm: "Everything was amazing!"
Ưu: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Ưu: "Every things was great ."
Khuyết điểm: "The aircraft delayed taking off from Doha to Dallas"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Quatar is the best"
Ưu: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Khuyết điểm: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Ưu: "They greeted us in Georgian at the gate during boarding, this was very nice."
Khuyết điểm: "Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved."
Ưu: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Khuyết điểm: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Ưu: "Qatar Airlines has amazing service! And they have free internet!"
Khuyết điểm: "The films are all sensored. And the free internet is only for 30 minutes."
Ưu: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Khuyết điểm: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Ưu: "had a whole row to myself and the food was very good"
Khuyết điểm: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Ưu: "price, comfort, food"
Khuyết điểm: "arrived late, causing connection stress"
Ưu: "The Crew has been excellent"
Khuyết điểm: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Ưu: "It was on time."
Khuyết điểm: "The food sucked."
Ưu: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Khuyết điểm: "There is nothing in particular .. but i woud suggest .. more good food."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise."
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Khuyết điểm: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Khuyết điểm: "this time food was not that good which when traveled before."
Ưu: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Ưu: "Friendly service, and comfortable ride, will gladly fly again"
Khuyết điểm: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Ưu: "The Qatar Airways price."
Ưu: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Khuyết điểm: "N/A"
Ưu: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Ưu: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Khuyết điểm: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."
Khuyết điểm: "they pot me in another flight"
Khuyết điểm: "Entertainment - screens are not user friendly and bad visibility in day light"
Khuyết điểm: "Very uncomfortable seats- Space between seats is very tight"
Ưu: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Khuyết điểm: "No Wifi on flight !!"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Ưu: "Absolutely nothing!!!!!"
Khuyết điểm: "Again, our flight was cancelled without notification!!!!!"
Khuyết điểm: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Ưu: "I forgot to specifically request a vegetarian meal, but was very happy to find out that Qatar had a vegetarian option for every meal/snack of the flight. I traveled from Miami to Doha."
Khuyết điểm: "Not much to complain about, this airlines is consistently ranked above others in surveys. From my first time flying aboard Qatar, I was not unsatisfied."
A REVIEW BASED ON FACTUAL EXPERIENCES ON FORIGN CARRIERS AND THEIR SERVICE COMPARED TO AA and Other US CARRIERS, FIRST CLASS WHAT ? YOUR price for what not much more then a premium class seat AND ALL YOU OFFER IS a can of coke and a pkg of Fig Cookies ? Seriously. All 4 of my flights were first class, Joke of an offering, and each one sucked, I am American and I have flown over 800,000 miles and over 650 flights in 4 years, out of all these flights I've only flown US Carriers 12 times and I know that is a factual number. Jet Blue I will fly again, they act are a good and ran and they know how to take care of their guests AMERICAN AIRLINES JUST SUCKS Cathay pacific, Eva Air, Air Asia, Asiana, Korean Air, ANA, Thai Air ways and many more, I fly business class and every one of these airlines blows away these Sad Poorly ran US CARRIER'S, ,
Ưu: "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
Ưu: "Ease of boarding."
Khuyết điểm: "Flight got in late and I was unable to make my connecting flight."
Ưu: "Boarding was efficient and on time."
Khuyết điểm: "The temperature was so hot at one point I was getting sick to my stomach. Twenty minutes later I was putting on a jacket."
Khuyết điểm: "Waiting for luggage"
Ưu: "All good."
Khuyết điểm: "N/A"
Khuyết điểm: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Ưu: "Comfortable seating"
Ưu: "Crew was great from checking in to the flight attendant and cockpit."
Ưu: "very organized boarding process"
Ưu: "The entertainment options"
Khuyết điểm: "The crew barrels down the isle with the cart on am already cramped plane. LAX construction consistently causes ridiculous waits on the tarmac after landing. The deplaning process was super slow."
Khuyết điểm: "The landing was very rough from Nashville to Dallas"
Khuyết điểm: "All of group 9 had to check bags on a flight that was already delayed and arriving after 1am."
Khuyết điểm: "No seat power, poor connection for movies and they kept freezing"
Khuyết điểm: "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
Khuyết điểm: "The WiFi to work."
Khuyết điểm: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Ưu: "there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats"
Khuyết điểm: "would be nice to have individual entertainment screen - instead it was above every few seats"
Ưu: "Great flight experience!"
Ưu: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Khuyết điểm: "Everything was good, no complaints."
Khuyết điểm: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Ưu: "The agents kept us posted"
Khuyết điểm: "The delay but it happens"
Ưu: "It was a great flight"
Ưu: "Short flight"
Khuyết điểm: "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."
Ưu: "Flight arrived safely"
Khuyết điểm: "Everything else"
Ưu: "Flight on time."
Khuyết điểm: "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
Khuyết điểm: "No audio in business. No working electric outlet."
Ưu: "Nothing out of the ordinary"
Khuyết điểm: "N/A"
Ưu: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Khuyết điểm: "The 4 1/2 hour departure delay"
Khuyết điểm: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Ưu: "Very friendly gate agents & Flight staff"
Ưu: "On time Attendants friendly Great service"
Khuyết điểm: "No complaints"
Khuyết điểm: "I was stranded on the runway for nearly 2 hours no air it was awful!!!!"
Ưu: "Friendly crew. efficient."
Ưu: "Everything lined up perfectly"
Khuyết điểm: "Late late late"
Ưu: "I got an upgrade which was nice. The crew was friendly"
Khuyết điểm: "Ran out of popcorn but really nothing"
Ưu: "Nonstop flight"
Khuyết điểm: "Bag of pretzels to eat. Just so cheap"
Khuyết điểm: "No onboard entertainment"
Khuyết điểm: "Okay, but flight was delayed."
Khuyết điểm: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
Ưu: "Absolutely nothing"
Khuyết điểm: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Ưu: "delayed at both sides with very little announcements keeping us updated"