Got me to the destination, long delayed.
Food was not as good as it used to be during the Pre-Covid years. Fruits were not served with Lunch or Dinner.
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
Ưu: "Best in the world, as always."
Khuyết điểm: "Better movie selection. Better organized boarding in Frankfurt"
Ưu: "Flexible seating due to only very few passengers. On time departure and arrival"
Ưu: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Khuyết điểm: "the food is disgusting"
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Khuyết điểm: "The person next to me had a distinct body odor."
Ưu: "Flight attendants were very friendly, professional and helpful"
Ưu: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Khuyết điểm: "Nothing Better than average flight"
Ưu: "I like all"
Khuyết điểm: "Nothing"
Ưu: "I like everything in Singapore airlines"
Khuyết điểm: "Nothing"
Ưu: "The food selection, there is several pre-order meal based on diet or your religion"
Khuyết điểm: "The seat pitch at least 33""
Ưu: "Seats with entertainment"
Ưu: "Yes the SQ802 and sQ807 was excellent"
Khuyết điểm: "Returning flight food short be better SQ807"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Seats are big as old plane"
Khuyết điểm: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Ưu: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Khuyết điểm: "All good"
Ưu: "Movies selection was great."
Khuyết điểm: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Ưu: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Ưu: "So good to get on a flight where I can fit in the seats..."
Khuyết điểm: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Ưu: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Khuyết điểm: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Khuyết điểm: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Ưu: "The cabin crew was great."
Khuyết điểm: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "Again very friendly and efficient service ."
Ưu: "I like the services from Singapore Airlines."
Khuyết điểm: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Khuyết điểm: "too long a flight 17 hours from SFO to Singapore"
Khuyết điểm: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Khuyết điểm: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Ưu: "they even addressed me by name"
Ưu: "Polite crew took good care of my needs"
Khuyết điểm: "Food was really bad could do better . Movies were not as current but a good collection."
Ưu: "The SIA crew is the most gentle and careful I have ever encountered."
Khuyết điểm: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Khuyết điểm: "Food not so good"
Ưu: "1. Clean. 2. Punctual. 3. Coke Zero."
Ưu: "Great Food"
Khuyết điểm: "Nothing"
Ưu: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Khuyết điểm: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Ưu: "Hot/Cold towels, great movie selection, more space, good meals"
Literally spit several of the food items out rather than eat them. Utterly revolting . Worst meals I’ve ever had on Qatar airways. Seats cramped and uncomfortable. Headsets were nasty hollow sound making it unpleasant to watch movies and had to use high volune just to hear at all.
Clean, neat, well maintained and on time performance.
The worst people to deal with in gatar airport after I miss my flight they plam me and 5 people with me after the air plain delayed us from making to the next flight to the people off gater the forner the one you hiar to run the airport they do more damage don’t fly with gatar airlines
Khuyết điểm: "Food options were very similar. And the pre-made meals are hit or miss"
Ưu: "comfortable seats. Crew was friendly. Food was good."
Khuyết điểm: "cannot think of any. I am Qatar airways fan"
Ưu: "Amazing service. Incredible comfort."
Khuyết điểm: "Nothing"
Khuyết điểm: "Needs more improvement"
Ưu: "Flight attendants were very polite."
Khuyết điểm: "The seats could be more wide."
Khuyết điểm: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Ưu: "Clean, modern planes, on time, good service amd team."
Khuyết điểm: "If they bump me up to First or Business class.... :p"
Khuyết điểm: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Ưu: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Khuyết điểm: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Ưu: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Khuyết điểm: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Ưu: "Crew was professional"
Khuyết điểm: "Plane is dirty Food is disgusting Bags treated so badd"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "It could be better if they serve food from Doha to Islamabad."
Khuyết điểm: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Ưu: "Excellent service with attention to detail"
Khuyết điểm: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Ưu: "Great service onboard!!"
Khuyết điểm: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Ưu: "Museum of Islamic Art,"
Khuyết điểm: "No"
Ưu: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Khuyết điểm: "not so much."
Ưu: "Q-suites and business class flight crew."
Khuyết điểm: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Ưu: "Nice airplane, great crew."
Khuyết điểm: "Beef stroganoff was terrible"
Ưu: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Khuyết điểm: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."
Khuyết điểm: "On time. Reasonably good. Satisfied with everything."
Ưu: "had a whole row to myself and the food was very good"
Khuyết điểm: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."
Ưu: "Everything very smooth. Staff delightful and always helpful!"
Khuyết điểm: "they need to do family section"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Khuyết điểm: "The Ground crews in boston airport were not accomodating."
Ưu: "Flight attendants very nice"
Khuyết điểm: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Ưu: "Short flight, seat pitch OK and food adequate. Good crew."
Khuyết điểm: "Bus boarding always chaotic"
Ưu: "Plane, crew, boarding"
Khuyết điểm: "Coach class is not for long haul flights"
Ưu: "Stewards were great"
Khuyết điểm: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Ưu: "The Qatar Airways price."
Ưu: "service and staff was polite & friendly"
Ưu: "Being able to sleep."
Khuyết điểm: "Food was not good. Rice was not fully cooked."
Ưu: "Food OK"
Khuyết điểm: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Ưu: "Professional courteous friendly and communicative"
Ưu: "Got upgraded to Business Class :-)"
Khuyết điểm: "Not much of Movies options to watch"
Ưu: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Khuyết điểm: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Ưu: "Flawless boarding, service, food and arrived 30 minutes early."
Khuyết điểm: "Nothing"
Ưu: "High quality gluten free meals (best I've had on Qatar Airways)."
Khuyết điểm: "Seating needs to be more spacious."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Khuyết điểm: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Ưu: "Friendliness of the crew"
Ưu: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."
I couldnt go on this flight and lost all my money over 1,000 UK Pounds as my visa to Myanmar was not accepted :(
Thai Airways is one of the best airlines in the business. Looking forward to fly again with them.
food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...
After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
Ưu: "The prompt service of the staff and comfort of the plane."
Khuyết điểm: "Warm snacks instead of cold pastry."
Khuyết điểm: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me with my email email@example.com Thank you. Mikyoung Seo"
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Ưu: "Great service from the crew!"
Khuyết điểm: "The entertainment, and to a lesser degree, the food"
Ưu: "The crew were very accomodating and hospitable."
Khuyết điểm: "The food"
Ưu: "Professional crew"
Khuyết điểm: "Not enough leg room"
Khuyết điểm: "Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do."
Ưu: "Seat from delhi was very small"
Khuyết điểm: "All okay"
Khuyết điểm: "On this flt just the inflight entertainment system at my seat which was not working"
Ưu: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Ưu: "Good food"
Khuyết điểm: "Flight was over an hour late"
Ưu: "Polite staff, safe environment."
Khuyết điểm: "Flight was slightly delayed and took off late."
Ưu: "Nice plane. Seats fairly comfortable. Pleasant crew."
Khuyết điểm: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Ưu: "Food still up to standard. Better then some flight from Thai Airways."
Khuyết điểm: "Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray."
Ưu: "Plane was nice."
Khuyết điểm: "Food was horrible"
Ưu: "Quick flight with food service and entertainment"
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Ưu: "Overall experience Staff"
Khuyết điểm: "Eating time on tarmac Entertainment is oldish"
Ưu: "It was fine"
Khuyết điểm: "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
Ưu: "Airlines service and cabin crew services."
Khuyết điểm: "The gate was the furthest one and boarding was delayed more than 30 minutes"
Ưu: "Entertainment choices were good"
Khuyết điểm: "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
Ưu: "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
Khuyết điểm: "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
Ưu: "Service was great, food options were good. I have no complaints."
Khuyết điểm: "I have not complaints about this trip."
Ưu: "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
Khuyết điểm: "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
Ưu: "Good, new olance, definitely recommended"
Khuyết điểm: "Why do you enforce the arrival videos? That's annoying. Furthermore, the loud music 30 minutes before landing disturbs too."
Ưu: "Das Personal hat sich sehr gut um uns gwkümmert."
Khuyết điểm: "Der Sitz konnte auch mit der Kraft von zwei Männern nicht verstellt werden."
Ưu: "Staff was very pleasant, food was interesting and tasty. Seats were decently comfortable for economy."
Ưu: "Thai airway always tries to give good service."
Khuyết điểm: "The flight was delayed 1 hour an 15 min. due to mechanical problem"
Ưu: "Business class service was great!"
Khuyết điểm: "Problem accessing the wifi"
Ưu: "Very nice crew Got free drinks and meal"
Khuyết điểm: "Hard to see tv and watch movies with cabin lights on"
Ưu: "Ground Staff"
Khuyết điểm: "Food Service. So so inflight crew service"
Ưu: "The food onboard and seats are really good. Crew service is decent"
Khuyết điểm: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
Ưu: "Very Spacious between seats and very clean"
Ưu: "Unilike the flight from Sapporo, there were some empty seats in this Nepal flight, and I've generally enjoyed it."
Khuyết điểm: "The Thai food during the flight was generally OK, but there was artificial smell and taste when I ate desert."
Ưu: "The seat and movie options were good."
Khuyết điểm: "No wifi, the food was bad, small portions, bad English. You'll get off hungry."
Khuyết điểm: "30 minutes out of Bangkok, there was a problem with the plane and we returned to the airport for repair. I absolutely value the priority on safety, but the 4 hour addition to my already long trip was painful."
Ưu: "Overall flight experience is good. Wish they had more veggie options in Business class"
Khuyết điểm: "Too much Thai. They switch off the entertianment 30 min before and then its all about thailand.."
Ưu: "Al ways friendly and helpful"
Ưu: "Courteous staff at the counter and aboard."
Ưu: "Punctuality and service"
Khuyết điểm: "N/a"
Ưu: "Comfortable 787 with large windows and self-dimming LCD blinds. Frequent and courteous food and refreshment service."
Khuyết điểm: "Fully packed flight. Couldn't find the cool toy shops at Narita airport."
Khuyết điểm: "Old seats, food was ok"
Ưu: "Friendly service, spacious seats, smooth Flying and landing"
Khuyết điểm: "Online check in was bit of a hassle to find on the website"
Ưu: "The seat is comfortable."
Ưu: "Everything was good . Yhe only problem is the small portions of food."
Khuyết điểm: "Captain concern about security."
Ưu: "Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches."
Khuyết điểm: "The food could have been a bit more exciting, but it was solid."
Ưu: "Check in counter was helpful and friendly"
Khuyết điểm: "Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!"
Khuyết điểm: "Better room in leg and width. Hotter food and tastier."
Ưu: "Everything was excellent, crew, seat, food"
Khuyết điểm: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Ưu: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Khuyết điểm: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."
Khuyết điểm: "flight delayed as usual"
Khuyết điểm: "flight delayed as usual"
Khuyết điểm: "delayed as usual"
Ưu: "The crew was nice. Seat space really cramped"
Khuyết điểm: "On my return flight from Hing Kong to Vancouver, which is a long flight, the passenger in the seay next to mine slowly encroached on my seat space to an unusual extent. The seats in economy are really cramped!!"
Ưu: "Overall service"
Khuyết điểm: "Nothing dpecific"
Ưu: "Familarity with airline"
Khuyết điểm: "Limited food options. No drinks service."
Ưu: "The headline says it all!"
Ưu: "I thought the service on this flight was much better this time around; at least from where I was sitting. The attendants seemed to come around more often and there was a much better food selection for everyone involved. Overall, I found the flight to be safe, mostly comfortable, and the food was excellent."
Khuyết điểm: "I had a family sitting next to me (I was in the aisle) and I felt that while the attendants were courteous and prompt in accommodating me, they all but ignored the people in the middle seats. I had to keep asking them on the attendant's behalf if they needed anything before they rushed on by. At one point the father told me that he was getting better service from me than the attendants. Also, one of the TV screens didn't work in one of the middle seats so the family had to do a switcharoo with their little one after they got settled so their son could have the working screen. I personally found that it was very difficult to recline my seat - I really had to quite literally put my back into it to get it to click into the reclining position."
Ưu: "Washington Dulles Cathay Pacific employee needs more training on customer service."
Khuyết điểm: "NA"
Khuyết điểm: "Delayed flights and food service suck"
Ưu: "Staff was welcoming, everything was well organised, food was good. Journey was comforatable ."
Khuyết điểm: "More choices foe veg meals"
Ưu: "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
Khuyết điểm: "My check in bag was lost. Hope to get it back in the next few days."
Ưu: "Very courteous and helpful with handicapped people like my mom."
Khuyết điểm: "I can’t find a number to call to report an item left on the plane, and I would seriously pay a couple hundred extra dollars to any airline that offered a child-free flight."
Ưu: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Khuyết điểm: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."
Ưu: "Up and down at the right time and place. Great experience."
Khuyết điểm: "Kosher meal served lukewarm"
Ưu: "Nothing really. I am not gonna fly Cathay next time. Would like to have a wifi."
Khuyết điểm: "The FA, no WI-Fi for a 15 hr trip."
Ưu: "We boarded on time. Again, cabin crew was nice, courteous, and professional. Flight was not full- therefore, no passenger present next to me. Did not eat either meal- therefore, can not vouch for them; however, did have a cup of noodles. Again, the variety of music was nice."
Khuyết điểm: "Again, airport crew leaves a lot to be desired."
Ưu: "onetime, efficient, well-managed"
Khuyết điểm: "not very good food and not enough of it cramped"
Khuyết điểm: "3h delay on the way in 1h delay on the way back"
Ưu: "The new Airbus A350-900 is phenomenal. Big screens, spacious, great food selections"
Khuyết điểm: "Absolutely nothing."
Ưu: "I did get an upgrade and saw a pleasant movie"
Khuyết điểm: "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."
Ưu: "Left earlier than expected and accomedations with movies and food was great"
Khuyết điểm: "They were limited with certain meals"
Ưu: "On time Nice crew Good service"
Ưu: "GOOD SERVICE & FOOD"
Khuyết điểm: "Seat back did not adjust well. Luggage off loaded by someone in Destination and was difficult to find"
Ưu: "My husband fainted twice and they are so nice to accommodate my husband to the first class section so he can rest and sleep well! Amazing crew and I thank each and every one of them for their concerns and kind heart!"
Ưu: "Cathy service"
Khuyết điểm: "Amazing"
Khuyết điểm: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Ưu: "Entertainment okay. Screen small"
Khuyết điểm: "No legroom at all. And I'm not even a big person."
Ưu: "Unfortunately nothing positive to write"
Khuyết điểm: "Disappointing service, poor upkeep of planes, not at all punctual (travelled multiple legs with Cathay, not one of them took off on time). Bad airline, getting worse"
Ưu: "The captain landed the aircraft exact at the time he committed when the flight took off"
Khuyết điểm: "Technical superiority & safety of operations"
Ưu: "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
Khuyết điểm: "A glass of wine or beer would have been lovely."
Ưu: "Like a little private apartment, glorious."
Khuyết điểm: "No wifi, limited mivies"
Ưu: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."
Ưu: "Staff were always helpful and courteous. Seat in executive economy was comfortable. Food was good. Overall a pleasant experience."
Khuyết điểm: "A bumpy ride but couldn't be helped."
Ưu: "Seats are relatively comfortable and there are a lot of free snacks."
Khuyết điểm: "We had trouble checking in online due to a hyphenated last name- tried to call the airline a couple times and everyone was polite but did not help us. We kept getting shunted to someone else and in the end no one did anything and we got stuck in terrible seats separated by many rows. Still better than United though."
Ưu: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Khuyết điểm: "Just join its Marco Polo club and see for yourself."
Khuyết điểm: "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."
Ưu: "After being unexpectedly upgraded to premium economy at the gate, I was very pleasantly surprised to find that the seats were even more comfortable than I would have expected for this section. The reclining pitch was excellent - even for the people sitting behind. There is a hassock-like panel to elevate one's legs about 45 degrees. Almonds instead of peanuts, a menu option with a main of a nice piece of steak (that could be cut with an airline knife!), amenity kit... Very happy passenger."
Ưu: "The crews on Cathay Pacific set the standard by which all airlines could learn. Experienced, professional, helpful and courteous. Gentle with the elderly, going the extra mile to make them comfortable. No bickering between flight attendants, they work as a team and made my first time experience flying into another country enjoyable."
Khuyết điểm: "Most airline food is awful. It is what it is. The fruit appears to be frozen and just thawing making it a bit tasteless. However, it is better than most while traveling within the USA."
Khuyết điểm: "uncontrolled boarding. One of the flight attendant was rude."
Khuyết điểm: "The reading light did not work. The drinking water was cloudy and tasted funny."
Khuyết điểm: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
Very efficient. Crew was a little ocd but otherwise very friendly abs helpful
Khuyết điểm: "Nicer personal at check in ,nicer crew,better food."
Khuyết điểm: "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"
Khuyết điểm: "1 hour delay due to weather"
Ưu: "Good Food. Polite treatment of Customers. Good Luggage allowance Lots of "little extras.""
Khuyết điểm: "Very cramped seats. Very slow boarding. Needed to wait at 4 different security checks when transferring from one TAF plane to another -- after 2 security checks/waits for 1st TAF plane."
Khuyết điểm: "Hate Anadolujet"
Ưu: "On time"
Khuyết điểm: "Not enough leg room"
Ưu: "Good food, good crew, free beer"
Khuyết điểm: "Late by 20 minutes. Touchscreen is starting to go out."
Ưu: "The flying smooth, staff pleasant"
Khuyết điểm: "No charging points, chairs not reclining, plane too small, toilets to far back. Didn't like the plane at all."
Ưu: "Food, entertainment"
Khuyết điểm: "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
Ưu: "Nothing much to shout about this flight. It got there safely?"
Khuyết điểm: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Khuyết điểm: "The seat pocket of the seat in front of me was broken, which resulted in a metal wire poking into my legs for the entire duration of the flight. Not only was it uncomfortable and bordering on painful; but this could also potentially be dangerous in the event of an emergency!!!"
Ưu: "Treated very poorly no hotel stay in the airport for 24 hour"
Khuyết điểm: "Nothing"
Ưu: "The food and entertainment was good. The crew was very nice."
Ưu: "After the first 2 1/2 hour flight this 777 had pretty comfortable seats for this 13 plus hour plane ride."
Khuyết điểm: "Maybe charge just $10.00 more and serve a little bit better food."
Ưu: "The food and boarding went fine."
Khuyết điểm: "There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience."
Ưu: "(see above)"
Khuyết điểm: "(see above)"
Ưu: "Spacious seating, even the last row reclines. Very good service. Free food and drink served throughout - including two warm meals."
Khuyết điểm: "Boarding was organized but super time intensive. They group you together and then board in groups. Seems unnecessary. Can't they just boarding rows, like most airlines?"
Ưu: "Length of flight was very tolerable"
Khuyết điểm: "Transfer was chaotic. The crew could have informed the passengers about the transfer better. They simply haven't help at all on guidance to transfer."
Ưu: "Turkish airlines is the only airlines I fly with for many reasons. Their quaility is a lot better than most of the airlines out there. ( I've flown with many) Although it does tend to be a little bit more expensive it's deffinetly worth it in my opinion."
Khuyết điểm: "However, unfortunately I have noticed a decline in their service. The food was not as great as it usually is. I had salmon and it was very dry. With the amount of money given to the flight they could have paid attention to it more. It also happened to be my birthday on the flight and my friend who was flying with me called the airlines to ask if there was anything special that can be done. Happily they said that they did do celebrate birthdays and anniversarys. Sadly though nothing was done. Overall was it horrible I would say no but they are starting to loose quality"
Ưu: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Khuyết điểm: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."
Ưu: "THis reflect in particular the flight from Boston to Instanbul, a long flight. I could see any movie (great selection) and had two full meals as well nice staff. I appreciate this in particular that many airlines cut on these cost/ anemities. Thank you"
Khuyết điểm: "Not much!!"
Ưu: "Offered us a free meal for the poor service."
Khuyết điểm: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Ưu: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
Ưu: "Great flight and awesome entertainment"
Khuyết điểm: "The food is too small"
Ưu: "The food, prices and extras were outstanding"
Khuyết điểm: "The crew orders you around like a high school Political Science teacher; bossy, ride with an attitude"
Ưu: "Great airline"
Khuyết điểm: "More leg room is needed"
Ưu: "Food and staff were excellent."
Khuyết điểm: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."
Ưu: "great good/service and very comfortable flight."
Khuyết điểm: "Their audio system is very bad."
Ưu: "Comfortable seats, a lot of legroom."
Khuyết điểm: "Suttle to the air plane."
Ưu: "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"
Ưu: "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"
Ưu: "Everything about the airline is perfect. The staff on ground and airplane are very professional, the services are excellent, food is great, the airplane nice and comfortable, blankets nice color. The landing at LAX was perfectly smooth. I will fly with Turkish airlines again."
Khuyết điểm: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Ưu: "Friendly staffed"
Khuyết điểm: "Not the seats I reserved"
Khuyết điểm: "Late baggage"
Ưu: "The movies and the gift to the kids were good."
Khuyết điểm: "The attendant should make more rounds in such a long flight."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "I liked the fact that they gave us two meals and offered drinks three times. I have gone on a different airline that charged for everything and wouldn't even sell water."
Khuyết điểm: "The main dishes were okay and so were the desserts. For some reason the side dishes were weird and didn't taste as well."
Ưu: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."
Ưu: "For a long flight, most were able to sleep. The crew was very busy during the first couple hours and also very present. Movie choices were wonderful. I was lucky enough to have an empty seat next to me although when the man in front of me reclined, his head was practically in my lap."
Khuyết điểm: "After first service, the crew disappeared. I get very thirsty and was in need of water more often than they were willing to pass it out. I did not go to galley to request additional water, which likely would have been provided! Passengers made a MESS in aisles & lavs, which was not picked up thru the flight."
Ưu: "Overall, it was a pleasant flight with good food and entertainment."
Khuyết điểm: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."
Ưu: "Great food and serivice!"
Khuyết điểm: "The fact we have to embark by bus!"
Ưu: "friendly, young staff"
Khuyết điểm: "all chicken was given out - only beef left by the time they got to me . . . didn''t have french red wine (which they always have). didn't serve cognac with coffee, which they always do. was brougth some in a paper cup. tons of movies - not very many good or interesting ones. . ."
Ưu: "excellent services provided by the crew members, nice food, great entertainment (up to date),"
Khuyết điểm: "In contrast to my former experiences at different airports in Zurich, Boston and Istanbul, the check-in staff at Tabriz airport were really rude and non-cooperative. I had hard time checking in and my belongings inside my back pack was rejected due to less than 1 kilo excess weight. The behavior was unacceptable. I might reconsider taking Turkish flights from smaller airports in future, or taking it at all."