Tìm chuyến bay giá rẻ từ Basel tới Hà Nội

Ưu: Flight was typical.

Khuyết điểm: No direction for the connecting flight and no help to understand the connecting flights.

Khuyết điểm: Seat cushion could use more cushioning. Larger portions of drinks served

Ưu: Cabin crew were very helpful and polite.

Khuyết điểm: Food lacked flavor.

Khuyết điểm: More movie choices. More substantial second meal.

Ưu: Almost everything, especially the crew.

Khuyết điểm: Don’t feel like anything should be better to be honest

Khuyết điểm: It's KLM. What else do you need to know.

Ưu: Services is good .

Khuyết điểm: Food can be better

Khuyết điểm: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Ưu: Helpful crew Good food

Khuyết điểm: Our luggage came back damaged and open !

Ưu: Big aircraft made it a smooth flight

Khuyết điểm: All was good

Khuyết điểm: Very long flight

Ưu: Crew was ok, food and drinks was enough for 1,30 hour flight.

Khuyết điểm: I really expected more from Austrian airlines.

Khuyết điểm: 40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration...

Khuyết điểm: To arrive on time

Khuyết điểm: Boarding tool a long time and late take off

Ưu: Good enough.

Khuyết điểm: The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes.

Ưu: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Ưu: The crew is very nice.

Khuyết điểm: Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.

Khuyết điểm: Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.

Ưu: Crew was very polite. Great food and service.

Ưu: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.

Khuyết điểm: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.

Ưu: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Khuyết điểm: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Ưu: Food was great, enjoyed watching videos, staff very profession and friendly.

Khuyết điểm: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Khuyết điểm: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Ưu: Muslim food

Ưu: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Khuyết điểm: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Khuyết điểm: no red wine - what is written in the menu in business class was missing the main course meal

Khuyết điểm: Cabin temperature was too warm

Khuyết điểm: Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese.

Ưu: Turkish Airlines is a class act.

Khuyết điểm: My rating on boarding is due -- entirely -- on the poorly designed new Istanbul airport. Seems that bigness and lots of duty free shops were given a priority over ease of making connections. Horrible.

Khuyết điểm: Very professional and friendly crew. Food quality was excellent.

Ưu: The crew was great and entering and exiting the plane was quick.

Khuyết điểm: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.

Ưu: It was great...

Khuyết điểm: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.

Ưu: The crew and food was amazing, with ample entertainment selections.

Khuyết điểm: Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.

Ưu: Flight was typical.

Khuyết điểm: No direction for the connecting flight and no help to understand the connecting flights.

Ưu: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.

Khuyết điểm: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.

Ưu: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.

Khuyết điểm: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.

Khuyết điểm: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight

Ưu: Seat super comfy

Khuyết điểm: All okay

Ưu: It was great...

Khuyết điểm: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.

Ưu: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Khuyết điểm: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Ưu: Crew was amazing, food was great.

Khuyết điểm: None