The ac was too low. It was hot inside the airplane.
Easy flight boarded late but they made up the time
Never even got on the plane . Kayak and Japan airline poor customer service . Had boarding issues due to a layover restriction in Japan. Was notified less the 24hrs prior to departure time … worst worst
Only thing i have to said is rough landing and food is not great so does the entertainment.
The crew at the check-in counter was super-helpful and exceptionally kind.
Ưu: "At least it was delayed so we could make it to SFO."
Khuyết điểm: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Ưu: "Typical JAL, nearly everything was fantastic."
Khuyết điểm: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Khuyết điểm: "Good space with large seats. Good food and service."
Khuyết điểm: "Nothing. This company deserves its reputation for excellence."
Khuyết điểm: "food"
Ưu: "Perfect service, never had a more pleasant and attentive crew"
Khuyết điểm: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Khuyết điểm: "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
Ưu: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Ưu: "The crew was excellent."
Khuyết điểm: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Ưu: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Khuyết điểm: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Khuyết điểm: "."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "Great crew. I easy transfer!"
Khuyết điểm: "Food was not great."
Ưu: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Ưu: "Flight attendants provided high standard of service and courteous."
Ưu: "JAL is great!"
Khuyết điểm: "Nothing"
Ưu: "Service was excellent."
Khuyết điểm: "The food could have been a little more mainstream"
Khuyết điểm: "Everything was great!"
Ưu: "Superb services!"
Khuyết điểm: "I don't think there's anything I didn't like during my journey"
Ưu: "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
Ưu: "I liked the entertainment on board."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Simply excellent !!!"
Ưu: "The Japanese crews were excellent on board."
Khuyết điểm: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Ưu: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Khuyết điểm: "I thought the food was just so so. However, that's always a matter of personal taste."
Ưu: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Khuyết điểm: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
Ưu: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Khuyết điểm: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Ưu: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Khuyết điểm: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Ưu: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Khuyết điểm: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Ưu: "food was great movies are updated flight attendants are professional and courteous"
Ưu: "the crews were very professional and caring. the food was the best of all so far"
Khuyết điểm: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Ưu: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Khuyết điểm: "There was nothing I didn't like about this airlines."
Ưu: "They provide us slipper for in flight comfort"
Khuyết điểm: "Old aircraft"
Ưu: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Khuyết điểm: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Ưu: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Khuyết điểm: "Nothing. Was great."
Ưu: "Good food, and entertaimet!"
Khuyết điểm: "Chair is way too hard."
Ưu: "Courtesy of crew members"
Khuyết điểm: "No vegetarian food available"
Ưu: "Service N crew n entertainment."
Khuyết điểm: "Air temperature was super hot and uncomfortable."
Ưu: "Everything good except the food"
Khuyết điểm: "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
I'm reall satisfied with ANA.
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
Ưu: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Khuyết điểm: "None so far"
Khuyết điểm: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Ưu: "The seat was great."
Khuyết điểm: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Khuyết điểm: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Khuyết điểm: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Ưu: "Crew was amazing"
Khuyết điểm: "The boarding"
Ưu: "Food is the best of any airline service"
Ưu: "Overall the flight met expectations for service, comfort and food."
Khuyết điểm: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
Ưu: "Great service, on time."
Khuyết điểm: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Ưu: "Pretty much everything"
Ưu: "Great service, great flight"
Khuyết điểm: "Warm not much as."
Ưu: "Pleasant crew, good food. Standard flight as one would expect."
Ưu: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Khuyết điểm: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Ưu: "Service and crew were good, very kind and accommodating!"
Khuyết điểm: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Ưu: "Good service"
Khuyết điểm: "baggage was broken."
Ưu: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Ưu: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Ưu: "Food & Entertainment"
Ưu: "Staff was pleasant, food was good, decent movies overall."
Khuyết điểm: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Ưu: "Good good, good service, and good equipment."
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Khuyết điểm: "Vegetarian food options."
Khuyết điểm: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Ưu: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Ưu: "Sleeper seats, food and service"
Ưu: "Everything is perfect!"
Ưu: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Ưu: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Ưu: "Newplane, excerlent crews"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Khuyết điểm: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Ưu: "crew was very polite and everything was smooth."
Ưu: "Crew is always awesome on ANA flights"
Ưu: "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
Khuyết điểm: "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
Khuyết điểm: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Ưu: "ANA have, as usual, good service throughout, very good entertainment selection and food is good. The 787 is fairly spacious and comfortable."
Khuyết điểm: "Flight actually has a later departure slot than the headline departure time; being Narita, there is a significant risk of extra delay due to runway congestion. Arrived late at BRU and nearly missed connection due to combination of this (nearly 1 hour delay) and adverse jet stream."
Ưu: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Khuyết điểm: "The seats were very tight."
Ưu: "Staff was friendly, Aircraft was clean and tidy."
Khuyết điểm: "Food was poor, there was no space, even domestic flights have more space than this one.!!"
Ưu: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Ưu: "Food, service"
Khuyết điểm: "none"
Ưu: "The service was great, complimentary movie selection was fantastic."
Khuyết điểm: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Khuyết điểm: "Wish it was easier to book gluten free meal"
Ưu: "Food and service was excellent"
Khuyết điểm: "Aircraft airconditioning was quite hot."
Ưu: "remarkably efficient, outstanding customer service. snacks keep coming as do the beverages. likely the sweetest and most polite staff i have ever met in my life. meals arent great but the desserts are fantastic. (hagen daz ice cream!)"
Khuyết điểm: "well most planes offer limited space and ana is no exception. but that's just the way it is in economy"
It was nice to have an on time flight
Guy sitting next to me didn’t wear his mask the entire time and flight attendants didn’t ask him to wear it. Strange since they usually do, but he took it off immediately upon sitting down and it wasn’t addressed for the 2 hour flight. WiFi wasn’t operational.
The puddle jumper from Charlotte to Asheville often appears to be a low priority, if not for American Airlines then Charlotte International Airport. We had a tight connection (45 minutes), made worse by malfunction of gateway which took agonizing time to repair. I got no less than 3 gate changes, all in Concourse E, the farthest away from B where we landed. Fortunately airport people were great with a wheelchair for my wife, without which we would have missed the connection. Then, when we arrived at the resigned gate, the wheelchair attendant had to try times to get gate personnel to direct her to the right gate. Finally, when we went down stairs, we were redirected to a plane at least 300 yards from where we went down the stairs. If all that weren't enough, the two flight attendants appeared more interested in flirting with each other than paying any attention to the travelers. Avoid this connection if you can. Delta much better customer service.
Miss two days of my trip . Now I have to go back to AZ. Nov 14.
Delayed little by little, so there was no chance to sleep longer or go out to eat. Missed connection flight and did not offer allocation, had to request it and $12 for lunch dinner and breakfast. No transport to hotel provided so there is another $120 in uber to get there.
Ưu: "I was unable to fly Tucson to Dallas Due to mechanical issues. Rerouted to Phoenix than Detroit. Flight was EXCELLENT"
Khuyết điểm: "flight was packed and attendants were nice but gone are the days of comfortable travel in coach"
Khuyết điểm: "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
Khuyết điểm: "Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND Having priority baggage actually be a priority"
Ưu: "Nothing, my flight was delayed so bad that if I would have had taken off I would have been stuck in DFW Airport until probably Friday as I would have had missed my flight and all the flights to PR were sold out until the 19th. Luckily my brother was so proactive that he was able to re-schedule a flight for the 19th."
Khuyết điểm: "If the flight would have taken off on time."
Khuyết điểm: "Hit heavy turbulence ,scary"
Ưu: "Boardered ok"
Khuyết điểm: "They lost my luggage, crew member was short and impatient with elderly people sitting next to me."
Khuyết điểm: "O Hare sucks. Flight always gets delayed."
Ưu: "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
Khuyết điểm: "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
Khuyết điểm: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Ưu: "Comfy seats"
Khuyết điểm: "The crew"
Ưu: "Fast and professional"
Khuyết điểm: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Ưu: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Khuyết điểm: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
Khuyết điểm: "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."
Khuyết điểm: "Seats on American Airlines are the pits. So much so, that my back has gone into spasm. Bottom line, in future I'll do my best to avoid flying American!"
Khuyết điểm: "Bigger seats. More room."
Ưu: "The crew is so friendly. Perfect landing. Perfect flight!"
Ưu: "The crew was nice, there was a lot of room on the plane because it was so delayed."
Khuyết điểm: "It could be on time."
Ưu: "The plane was very comfortable and clean. The seats were larger than those on other economy flights. In flight wi fi entertainment was great, as long as you have a device."
Khuyết điểm: "The flight was delayed from 9:35 PM to 10:15. No announcements were made at the gate. We were all standing around (no seats left) and only had text or email notifications informing us. I overheard crew say it was entirely avoidable, and the fault of some crew that weren't at the right place on time"
Ưu: "The flight was early."
Khuyết điểm: "More leg room needed."
Ưu: "It got us there"
Khuyết điểm: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Ưu: "On time professional staff"
Khuyết điểm: "Old plane for this fight."
Ưu: "The positive attitude. The spirit of happy."
Khuyết điểm: "The Five hour delay. Especially after we had paid $70 each to get on they earlier flight"
Ưu: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Khuyết điểm: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Ưu: "The flight crew was nice and sweet for an early morning flight."
Khuyết điểm: "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."
Ưu: "Crew was friendly. Good food options in coach."
Khuyết điểm: "Boarding process (AA in general) needs improvement considering the plethora of groups. Takes too long to board. New seats are downright tiny."
Ưu: "Everyone was very helpful and pleasant."
Khuyết điểm: "No USB ports"
Khuyết điểm: "No free wifi"
Khuyết điểm: "Everything."
Ưu: "On time. Nice plane."
Khuyết điểm: "Not much leg room, seats are narrow."
Khuyết điểm: "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."
Ưu: "Streamlined boarding process"
Khuyết điểm: "Poor leg room and no video . Older plane."
Ưu: "No issues boarding and arrived at the destination a little bit early so I easily made my connecting flight"
Khuyết điểm: "Flight itself was a little rough at times but what can be done about that?"
Ưu: "Flew 1st class, everything excellent"
Khuyết điểm: "The airline did not inform us that the flight lands and passengers would need to travel by bus to the terminal. Just a surprise. I would like to know when booking the flight."
Khuyết điểm: "Service was terrible. Uncomfortable and good was not at all tasty"
Khuyết điểm: "Delays, attitudes, and fees"
Ưu: "The flight was delayed for 2 hours. That's not human."
Khuyết điểm: "After the 2 hours delay, I had to take a shuttle that took forever to get to the terminal that has my suitcase."
Ưu: "The friendly personal"
Ưu: "Short but comfortable first class flight."
Ưu: "Sea was decent and flight on time wot"
Khuyết điểm: "Entertainment system ridiculous. Doesn't work on Android or 64 bit Windows. Useless"