Tăng cường vệ sinh
Lau chùi hằng ngày, lắp đặt các màng lọc HEPA cho cabin trên những chuyến bay từ Hà Nội đến London Heathrow
vn.kayak.com cũng có sẵn bằng tiếng Anh. Visit site in English.
Mùa thấp điểm
|Tháng Tám||Thời điểm tốt nhất để tránh đám đông với mức giá trung bình giảm 11%.|
Mùa cao điểm
|Tháng Bảy||Thời gian bay phổ biến nhất với mức giá tăng trung bình 12%.|
Giá trung bình cho khứ hồi
|20.599.816 ₫||(giá trung bình cho 2 tuần qua)|
Giá tốt cho khứ hồi
|17.430.542 ₫||trở xuống|
Giá tốt cho một chiều
|14.177.553 ₫||trở xuống|
Không có chuyến bay thẳng nào cho đường bay này trên KAYAK, thời gian bay của chuyến bay nhiều chặng ngắn nhất là 16h 45m.
Trong 3 ngày qua, vé một chiều rẻ nhất đã được tìm thấy ở Nhiều hãng bay (10.717.571 ₫) và Turkish Airlines (11.062.558 ₫), và vé khứ hồi thấp nhất đã được tìm thấy ở Nhiều hãng bay (28.656.854 ₫).
Để bay từ Hà Nội tới London Heathrow, Thứ Hai là ngày có giá vé trung bình rẻ nhất và Thứ Bảy là ngày có giá vé đắt nhất. Để bay từ London Heathrow về Hà Nội, ưu đãi lớn nhất thường được tìm thấy vào Thứ Tư, và Chủ Nhật là ngày có vé đắt nhất.
KAYAK là công cụ tìm kiếm du lịch. Điều đó nghĩa là chúng tôi dò khắp các trang web để tìm ra những mức giá tốt nhất mà chúng tôi có thể tìm thấy cho người dùng. Với hơn 2 tỉ lượt truy vấn chuyến bay được xử lí hàng năm, chúng tôi có thể hiển thị nhiều mức giá và phương án cho các chuyến bay từ Hà Nội đến London Heathrow.
Công cụ Dự báo giá chuyến bay của KAYAK sử dụng dữ liệu trong quá khứ để xác định liệu giá cho chuyến bay từ Hà Nội đến London Heathrow có thể thay đổi không trong vòng 7 ngày không, để du khách biết nên chờ hay đặt vé ngay.
KAYAK Mix cho phép bạn kết hợp hai vé một chiều để tiết kiệm tiền so với loại vé khứ hồi truyền thống. Bạn khi đó có thể bay đến London Heathrow với một hãng bay và chiều về lại Hà Nội bay với hãng bay khác.
Đôi khi ngày đi không cố định. Nếu ngày đi bạn muốn có thể dao động, ngày linh hoạt sẽ cho bạn tất cả các phương án về thời điểm bay từ Hà Nội đến London Heathrow trong vòng tối đa 3 ngày trước/sau ngày bạn muốn. Bạn khi đó có thể chọn chuyến bay phù hợp mình nhất.
Điểm theo đánh giá của khách hàng KAYAK
Khuyết điểm: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Ưu: "Very clean. Crew was very good. Food was for the most part fine."
Khuyết điểm: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Ưu: "Very caring, and pay full attention to passengers."
Khuyết điểm: "Better food quality, more movies please."
Ưu: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Ưu: "Onboard service was perfect - prompt, friendly and professional"
Khuyết điểm: "The cabin was always kept a bit warm"
Ưu: "Excellent cabin crew."
Khuyết điểm: "No in-flight entertainment, economy seats are narrow."
Ưu: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Khuyết điểm: "Seat cushion could have been softer"
Ưu: "The crew was very friendly and attentive. They look after the customers."
Khuyết điểm: "I can't think of anything that could have been better."
Khuyết điểm: "Better seats and food. More water please"
Khuyết điểm: "If there was no delay."
Ưu: "Empty seats"
Khuyết điểm: "Only snack No entertainment No chargers"
Ưu: "I enjoy ANA and choose to fly with them, normally a good flight"
Khuyết điểm: "All our issues were another passenger, not ANA’s fault"
Ưu: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Ưu: "The food and the very friendly and courteous flight attendants."
Khuyết điểm: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Ưu: "got cancelled"
Ưu: "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
Khuyết điểm: "the smell inside the airplane"
Ưu: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Khuyết điểm: "Again, would prefer a larger selection and more change with movie choices."
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "The flight attendants were very helpful."
Khuyết điểm: "It is a very long flight."
Ưu: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Khuyết điểm: "Nothing"
Ưu: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Ưu: "Very nice plane, enough room, didn't feel cramped"
Khuyết điểm: "Had to switch gates 2 times"
Ưu: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Khuyết điểm: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Ưu: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Khuyết điểm: "Not much of a choice when it came to films"
Ưu: "They made a special dessart for my niece and her husband for their honeymoon trip."
Khuyết điểm: "Not realky."
Ưu: "Flight on time."
Khuyết điểm: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Ưu: "The food were good and just enough for the inflight need"
Khuyết điểm: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Ưu: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Ưu: "Efficent, courteous and reliable."
Khuyết điểm: "Nothing in particular."
Ưu: "Very comfortable"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Again, the flight attendants were kind and tried to be very helpful."
Khuyết điểm: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Ưu: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Ưu: "crew was very polite and everything was smooth."
Ưu: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Khuyết điểm: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Khuyết điểm: "It was very warm on the plane."
Ưu: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
Ưu: "Crew is always awesome"
Khuyết điểm: "Needed more Japanese movie options"
Ưu: "the service is good"
Khuyết điểm: "the seat is too small"
Ưu: "everything was so smooth!!"
Khuyết điểm: "entertainment : wish there were more japanese comedies!!"
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Khuyết điểm: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
Ưu: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Ưu: "crews have good attitude"
Khuyết điểm: "flight from kuala lumpur to narita is not for mobility impaired person, one has to take a flight of stair down to tarmac then board a bus, then on to the airport itself."
Ưu: "Polite and considerate crews Food is good. Crews are always smiling."
Khuyết điểm: "No boarding zone? Everyone just swirm up and line up for the shuttle. No order even though there are guidance."
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Ưu: "The crew were excellent"
Khuyết điểm: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Khuyết điểm: "Reservation online"
Khuyết điểm: "Flight way too cold"
Ưu: "Amazing crew."
Khuyết điểm: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Ưu: "See above"
Khuyết điểm: "See above"
Khuyết điểm: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Ưu: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Khuyết điểm: "Nothing."
Khuyết điểm: "Old plane. Technology didn't work"
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Khuyết điểm: "1 hour delay of departure"
Khuyết điểm: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Ưu: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Khuyết điểm: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Ưu: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Khuyết điểm: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Ưu: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Khuyết điểm: "The toilets were very dirty"
Ưu: "Loved the food/Movies/seats."
Khuyết điểm: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Khuyết điểm: "the food was mediocre at best - had to ask for water couple of times"
Ưu: "Spacious and comfortable bed."
Khuyết điểm: "The food wasn't that great. Average at best."
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Khuyết điểm: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Ưu: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Khuyết điểm: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "Staff, food and emenities great for economy class"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Great service and comfort."
Khuyết điểm: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Ưu: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Ưu: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Ưu: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Khuyết điểm: "Not much. This airline is up there with the best."
Ưu: "fast crew service friendly staffs. clean toilet"
Khuyết điểm: "everything was good"
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "Food was delicious!"
Ưu: "Boarding was good"
Khuyết điểm: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Ưu: "Personal Touch!"
Khuyết điểm: "No such!"
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Khuyết điểm: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Ưu: "The crew is friendly and helpful"
Khuyết điểm: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "The food was ok. It didn't set my heart on fire, but I did finish it."
Khuyết điểm: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Ưu: "Attendants are always nice, flight is always smooth."
Khuyết điểm: "Nothing!"
Ưu: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Ưu: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Khuyết điểm: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Ưu: "Overall very good."
Khuyết điểm: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Khuyết điểm: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Ưu: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Khuyết điểm: "Food was ok, not super high quality."
Ưu: "Everything on time."
Khuyết điểm: "Nothing really bad one food on return flight not great but ok."
Ưu: "Spacious, comfortable seat"
Ưu: "The food was great!"
Khuyết điểm: "The announcements coming from the boarding crew were not clear or hardly under stable."
Ưu: "We love travelling Singapore Airlines and always try to travel with them if we can"
Ưu: "The cabin crews on Turkish work very hard. The food is well prepared ,"
Khuyết điểm: "Nil"
Ưu: "I love the food and the movies"
Ưu: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Khuyết điểm: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
Ưu: "The plane was too hot"
Khuyết điểm: "Plane too hot"
Ưu: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."
Ưu: "Full meal and entertainment system even for a shorthaul flight."
Khuyết điểm: "Tight leg room"
Khuyết điểm: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"
Ưu: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
Ưu: "Turkish do a good job of giving you a good service for your money."
Khuyết điểm: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
Khuyết điểm: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"
Ưu: "Big plane, friendly staff, good food."
Khuyết điểm: "Sometime, it gets a bit too cold."
Ưu: "the seats were more roomier than the flight to istanbul."
Khuyết điểm: "One of the other passengers was being difficult and irritating on the flight."
Ưu: "I liked the food."
Khuyết điểm: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Khuyết điểm: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
Ưu: "The staff were very welcoming and the seats were very comfortable"
Khuyết điểm: "Flight was a little delayed"
Khuyết điểm: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
Khuyết điểm: "Have yet to arrive"
Ưu: "Comfortable flight, on time and good service"
Khuyết điểm: "I book flights and they toke money and last minute when i went to the airport is not existing at all"
Ưu: "Food was great so was service"
Khuyết điểm: "All was good"
Khuyết điểm: "My entertainment set didn't work"
Khuyết điểm: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
Khuyết điểm: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Ưu: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Khuyết điểm: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
Ưu: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
Ưu: "Friendly good service"
Khuyết điểm: "Istanbul changing gate to get to such long walk"
Ưu: "Professional and friendly staff. Excellent film selection."
Khuyết điểm: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."
Ưu: "Everything was fine on this flight."
Khuyết điểm: "Everything was fine on this flight."
Ưu: "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Khuyết điểm: "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."
Ưu: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Khuyết điểm: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."
Ưu: "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
Khuyết điểm: "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."
Ưu: "loads of room, great entertainment system, nice crew and the food was very good too."
Ưu: "highly organized boarding process. I wish other airlines would adopt it. courteous, helpful staff, both on the ground and in the air."
Khuyết điểm: "everything was very well done"
Ưu: "Very professional and very convenient."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Khuyết điểm: "Service on this flight was significantly better than the Cairo flight, probably just because this flight goes to London. Welcome drink were promptly served but the food choice was still a big no-no. EVERYTHING CONSISTS OF DAIRY PRODUCT THAT I M ALLERGIC TO. When I brought this to the flight attendant's attention, none of them was apologetic and none of them tried to find out another solution to me, who was flying their airline the first time and didn't know the not-so-diverse food option."
Ưu: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Ưu: "I normally always like flying with TK - this was a clear exception. Unfortunately what normally feels rather enjoyable was today some 18 hours of suffering."
Khuyết điểm: "My headphone - outlet did not work - had to hold the connector manually the whole flight tonhear something of the movie. But the boarding procedure was far worse - it took almost 1 hour standing up due to new rules of technical equipment and all bags having to be opened. I understand safety goes above all - but off you know You have this time consuming process - do it in an area where people can have a seat while waiting!"
Ưu: "The crew were amazing.. very helpful and accommodating! The food was also 5 stars, and the entertainment was great! Enjoyed every minute of it!"
Khuyết điểm: "Boarding was not really done according to groups A, B, etc, but it was only a small holdup.. really nothing much at all :) Comfort was great, although a little more leg room might have been nice. But again, not a really big deal!"
Ưu: "we arrived on time, as scheduled."
Khuyết điểm: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
Ưu: "It was a smooth flight."
Khuyết điểm: "Food was so so. Turkish offers free excursions into Istambul for passengers staying over 6 hours. The excursion departs at 12p.m. This flights arrives at 11.25 a.m., but the lines in immigration are stupidly long. We arrived at the counter at 12.15. In a very unfriendly way, they explained the excursion had left, and no possibilities for joining it in Town. So, we were stuck at the airport for several hours. How stupid is to offer an excursion to passengers in layover, but program a flight with 300 passengers to arrive just in time to miss the excursion? Somebody has to think this over. This excursion should leave at 12.30, and it would avoid dozens of passengers stuck and unhappy."
Ưu: "Staff was great."
Khuyết điểm: "the first flight (from Dhaka to Istanbul) was long, but great. full entertainment. the second flight from Istanbul to London had zero entertainment (the flight is obviously international and 4-5 hours long). there should be an easier way to request a vegetarian meal when i buy my ticket through your website. I shouldn't have to go through some convoluted way of contacting the airline to find if there is a veg option."
Ưu: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Khuyết điểm: "I woke up twice due to too warm cabin."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "This flight was pure misery. In the Istanbul airport flight gates are not announced until an hour before your fight. This would be fine if Turkish Airlines would also allow us access to our flight at that time. The gate had been announced and we had to wait for them to set up a security checkpoint before we could even sit at our gate. This security checkpoint was set up at a point where nearly everyone on the flight was waiting. This caused it to be a huge delay of people concerned about missing their flight. Little did they know that they had nothing to be concerned about because our flight would eventually be delayed two hours. We were eventually loaded onto our plane which apparently was having some technical issues despite just landing in Istanbul. There were people who had rode in on the plane that was eventually deemed unsafe to fly because of an error with the steering mechanism (which we were not even told what was going on until we boarded a second plane). While they determined this we sat on a hot, non air-conditioned plane full of screaming children. I understand why they were screaming and wanted to join in. We eventually had to deboard the plane and wait for them to secure us an alternate plane. They attempted to deliver the plane to the gate, but were unable to steer the first plane away from it, so we had to be transported by bus to the open tarmac. There was no order or organization as to how people were loaded on to either the bus or plane and it was pure and utter choas that delayed our flight even further. The plane we boarded did not have inflight entertainment so we sat on our four hour flight to London left to our own devices. When we arrived in London it was pat the point of public transportation trains running and I had to reroute to a bus. By the time I arrived at my flat it was 4 in the morning. Turkish Airlines has been the most chaotic, unprofessional, disorganized, and inefficient airline I have ever traveled on. My tale will continue with my return flights and how they lost my luggage and it hung out in Istanbul for a few days before being returned to me. I can not stress enough to others to never travel with this airline. The cheaper price is not worth it."
Ưu: "What can I say, didn't much like anything"
Khuyết điểm: "Cabin staff were blatantly prejudice, would not assist anyone who wasn't Turkish or of their color. I had an injury and surgery to my right foot, and as a result was using a walking can for m9bility. One my return flight to UK one cabin crew member decided in their wisdom to place said cane in the overhead bin. I advised her, I didn't like nor think this to be a good idea. Things move when taking off and my fair was if one wasn't aware the cane was there it may fall and injure someone. She insisted, and put the can into the overhead bin, and surprise, one of her fellow cabin members opened this b8n, and down came the cane on a passenger's head. For her injury, they offered her water and proceeded to hand the cane back to me. On flight TK 603 or TK 1983 we were assigned seats in economy row 20 A and b, well my son was seated in 20B, almost sliced his palm on the armrest, because the cover that should have been there wasn't, thus exposing jagged metal. I had to insist that we be moved and they should NEVER allow the cabin be loaded with such dangers visibly exposed. They didn't seem to show much concern, since the flight was full of "blacks"...! On our maiden flight on this airline, we had a 15+ hour layover. Couldn't get assistance from airport staff on simple questions such as where could one rest for the 15 hours, airport staff are busy riding around on automated wheel chairs, and when we asked them to assist an elderly lady who obviously could not walk the distance to her boarding gate in Istanbul, we were met with glares, or look of "they don't know English" or simply being miss directed, whilst my son carried this ladies heavy bag, including his own, and I on my walking stick, until we located the infraction desk, where a true gentleman, by the name of Mahmet came to our rescue, or more importantly took over the matter and assisted this lovely lady who was heading back to new york, to get her water for her medication, a chair to sit on until a wheelchair was brought to her. Honestly, in the many years that I've traveled, I've never seen or encountered a group of unprofessional, disrespectful and just downright prejudiced to visitors to their country! You couldn't pay me enough to visit Turkey or ever fly Turkish Airlines again in my life. So, so disappointed and disgusted by the whole experience it begs the question, how was this airline voted the 2nd best airline in Europe? You must have a very low ranking requirement, or my expectations are just too high for this airline, airport and the people I encountered."
Ưu: "All the movie options, the great food, the great service, and the timeliness of arrival."
Khuyết điểm: "Nothing, it was great!"
Ưu: "The service was amazing, always offering food, drinks, and other comforts."
Ưu: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Khuyết điểm: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."
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