Not at all happy with this trip Worst experience faced
Take off and landing the smoothest I have ever experienced,. The crew were awesome and their overall services excellent.
The service is top notch, and they really make you feel valued and comfortable.
Ưu: "Very helpful and kind crew. On time boarding and departure."
Khuyết điểm: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Ưu: "Amazing service. Incredible comfort."
Khuyết điểm: "Nothing"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Crew was good"
Khuyết điểm: "Boarding, comfort of seat"
Khuyết điểm: "Better vegetarian food"
Khuyết điểm: "Headphones- only one channel."
Ưu: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Khuyết điểm: "Qatar airline is one of the best ways to fly!"
Khuyết điểm: "Thank for everything it is excellent"
Ưu: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"
Ưu: "Entertainment system, crew responsiveness"
Khuyết điểm: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Khuyết điểm: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Ưu: "empty seat next to me!"
Khuyết điểm: "more cramped than akld to doha"
Khuyết điểm: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Khuyết điểm: "None"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Khuyết điểm: "Transit 9 hours without hotel"
Ưu: "Very nice staff."
Khuyết điểm: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Khuyết điểm: "Very old flight"
Ưu: "Qatar airways is the best airlines and they serve you like a 5 stars hotel"
Khuyết điểm: "The problem is when they linked a flights frome other airlines companies. Under ( one world ) On this flight the were linked with sirlankian airlines The flight was full and a lot of older asian on flight they don’t respect people and speak loudly The smell was not good enough"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "Comfort"
Khuyết điểm: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Ưu: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Ưu: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Khuyết điểm: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Ưu: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Khuyết điểm: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Khuyết điểm: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Ưu: "Very comfortable flight and crew"
Khuyết điểm: "The plain was very old."
Ưu: "The in flight service was great.. Crew was excellent."
Khuyết điểm: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Ưu: "Everything else"
Khuyết điểm: "Too much air condition... cold!!"
Ưu: "Stuardess verry nice, exceptional"
Ưu: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Khuyết điểm: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Ưu: "The plane number one is very good but the onther one to cairo is good not like the first"
Ưu: "Qatar is quite possibly the best airline in the world, especially on its long haul flights. It is heads above the other two major Persian Gulf airlines. All the employees with whom I dealt were excellent and customer-oriented. The planes between Doha and London were new, had more space than older planes and had an excellent selection of movies and TV shows. I ordered special meals on all the flights, and I was very satisfied. I have been a fan of Qatar Airways since I flew it to Australia in 2011. It continues to do a superb job, even in Economy."
Khuyết điểm: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Khuyết điểm: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Wonderful services"
Khuyết điểm: "Nothing bad to say"
Ưu: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Khuyết điểm: "Frankly nothing!"
Very Spacious flight you can ask to move where someone is not seated. inflight entertainment was great, and great food! Bathrooms were clean. Service was lovely with members going round taking polaroid photos for memories of a journey. This was my first long haul flight and it went so smoothly thanks to the emirates team.
Emirates now started with popup adds in ICE for duty free discount which is very annoying
Ưu: "It was a quiet flight"
Khuyết điểm: "All good"
Khuyết điểm: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Amazing crew!"
Khuyết điểm: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
Ưu: "On time. Efficient. Great crew."
Khuyết điểm: "The sandwiches on the quick hop between abidjan and accra aren't that great."
Ưu: "The crew were awesome"
Khuyết điểm: "The film choice was poor"
Ưu: "Same again. A good flight and well fed."
Khuyết điểm: "Delayed flight and the procedures too very long."
Ưu: "Lots of entertainment options. Good leg room. Good food. Made a 16 hour flight about as tolerable as one can hope for."
Ưu: "The stewardess were lovely."
Khuyết điểm: "The refreshments"
Ưu: "The ecperience"
Khuyết điểm: "Food was poor"
Khuyết điểm: "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"
Ưu: "Staff helpful and courteous under difficult conditions."
Khuyết điểm: "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."
Ưu: "We liked the service that was given, the crew member was nice."
Khuyết điểm: "We didn’t like how are seats were all messed up, my kids, my wife had all different seatings."
Ưu: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Khuyết điểm: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Ưu: "Modern spacious plane, on-board experience all fine. Flat beds in Bysiness are great."
Khuyết điểm: "Boarding is shambolic - no signs, no announcements, first class passengers get herded into a large pen with the others , which leads to no reliable priority boarding. Flight was delayed 25 minutes (advised by kayak not Emirates); no acknowledgement of it - departure boards never reflected it, no announcement."
Ưu: "Emirates is a true Customer Service oriented airline. It is a relief to know that in this age of carriers that charge you a lot and treat you like you are paying a bus ticket there are airlines that still know the key to success. Boarding was fine and not dependent on local personalities. You can tell the company cares about training. The food and entertainment is excellent. Seats are still a little smaller but they try and make up with it with other perks. Flight crew was polite, smiling, and accommodating no matter the time. Pillows, blankets, snacks, etc. all given without having to ask or be charged. We were also given these little self care packs with toothbrush & paste, eye pillow, socks, and earplugs! Overall it made a long flight over night very comfortable."
Khuyết điểm: "Nothing!"
Khuyết điểm: "i had bought $150 worth goods in NY dutyfree, so it wasnt chked in. But Emirates delayed the 1st flight by 2 hpurs, which caused me to miss my 2nd connecting flight at Dubai. And bvos of that, Emirates staff didnt allow me to chkin my dutyfree stuff which they threw away.. i want to be compensated for that."
Ưu: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Khuyết điểm: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Ưu: "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
Khuyết điểm: "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
Ưu: "Facilities excellent. Staff not quite so attentive on this leg of the trip."
Khuyết điểm: "Just left to it. Not much fuss made."
Ưu: "Not much. The crew were bright and breezy. Ish."
Khuyết điểm: "Emirates has applied EasyJet seat ramming techniques to its A380 business Class product. As a result even the spacious upper deck of an A380 feels cramped. The seat width in business Class is the same as economy so lying on your side to sleep is an impossibility for all but the diminutive or children. It’s hard to justify 4-5 times the economy fare to sit in such cramped ‘pile em high, sell em cheap’ seats. Breakfast served just before landing at LGW was honestly the most revolting meal I’ve ever been served onboard an aircraft, and I’ve flown Monarch. Less scrambled egg than puréed egg slops with gristly undercooked chicken sausages. Ryanair would blush at serving up such lousy fare. Emirates are paring back the ‘overheads’ in business Class and its starting to show. Cheapening the product (in every sense) might work for some but if I’m going to stump up thousands I think I’ll choose an airline that treats me less like self loading cargo in future."
Ưu: "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
Khuyết điểm: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Ưu: "New aircraft."
Khuyết điểm: "Not enough storage space. Beds not the most comfortable. No wi-fi."
Ưu: "The in flight entertainment is as good as ever."
Khuyết điểm: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
Ưu: "Loved every moment!"
Khuyết điểm: "Nothing!"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Khuyết điểm: "I didn't like my seat placement this time round. Was put in the seat infront of business class as no other option. Really uncomfortable."
Ưu: "service was good"
Khuyết điểm: "Need to improve on the toilet"
Khuyết điểm: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Khuyết điểm: "WiFi services were inadequate."
Ưu: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Khuyết điểm: "N/A"
Ưu: "Very Classy all around!"
Ưu: "Generally good standard, nothing to sit about but there was a selection of recent and older films and TV, OK food and fairly comfortable seats."
Khuyết điểm: "While the food was ok, there were some odd omissions from the vegetarian meals that sometimes made them seem smaller or worse value compared to the non-veggie options. Still better than I've had on some other airlines though."
Khuyết điểm: "crappy entertainment screens food was a bit blah (stale bread products, slimy fruit)"
Ưu: "Emirates are always very good in every department, unfortunately for the third trip in succession on the outward journey they ran out of the main dish on the dinner menu."
Khuyết điểm: "I did not see on the website that in order to get Dubai Connect you were meant to spend a certain amount of money. I thought it was due to an eight-hour layover. I have done it on two other flights. When I arrived people had me running all over the place trying to get information on why I was not eligible. If I knew it was based on rate or it was clearer on the website I would not have booked the flight."
Ưu: "No lunch coupons or future flight discounts given"
Khuyết điểm: "Unapologetic about causing so many subsequent delays"
Ưu: "The quiet flight I've been in , the crew were friendly and helpful"
Khuyết điểm: "The standard meal was spicy to me , change the menu with more choices of healthy suitable for flight"
Khuyết điểm: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Ưu: "EXCELLENT QUICK SERVICE. CREW WERE FRIENDLY & ALWAYS SMILING. KEEP IT UP."
Ưu: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Khuyết điểm: "Nil"
Food was excellent and free wine was also great.
The food was good the movie selections needs improvement!
Ưu: "Flight was on time and flying even with COVID-19 restrictions"
Khuyết điểm: "Food was cold and bland, sack meals both the same."
Ưu: "Crew was amazing and flight was comfortable"
Khuyết điểm: "Great flight"
Ưu: "Flights out of Kabul are generally filled with less-experienced travelers, so Turkish Airlines did the best they could with a planeful of new flyers. Entertainment system had some pretty good choices."
Khuyết điểm: "There's a coronavirus outbreak going on. Just slow down, everyone. Take it easy. Slow down boarding. Slow down disembarking. Enable social distancing. Just slow down. We were packed into economy class, touched by every person walking past, bumped by every bag over every shoulder. Just take it easy. Let passengers try, even a little, to maintain a little social distance in economy class."
Khuyết điểm: "Nothing as could think of."
Khuyết điểm: "The flight was overbooked. We where forced to take another flight 6 hours later and in returen we where promised a 250 euro compensation and a 5 stats hotel to wait in. What actually happend is that we had to wait for 3 hours in a room without enoth chairs for everyone and then we got entry to the cheapest lounge at the airport."
Khuyết điểm: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
Ưu: "Entertainment and food was decent."
Khuyết điểm: "Delayed and baggage claim took over 45mins."
Khuyết điểm: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."
Khuyết điểm: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Ưu: "All of it with the worst service in the world"
Ưu: "The services was excellent."
Khuyết điểm: "Delay around three quarter an hour."
Ưu: "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."
Ưu: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Khuyết điểm: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Ưu: "Comfortable and uneventful flight - just the way it should be!"
Ưu: "friendly staff"
Khuyết điểm: "Asian vegeterian meal was bland , I had a big piece of brocolli in my meal as oppose to curry , did get bread in my meal . Entertainment options were not alot esp new movies ."
Khuyết điểm: "None"
Ưu: "I like the comfort, food and the entertainment."
Khuyết điểm: "As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect."
Ưu: "Great food!"
Khuyết điểm: "The aircraft looks a little old."
Ưu: "Every thing"
Khuyết điểm: "Nothing"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "You guys are blessed and best of all of time"
Khuyết điểm: "I didn't hate nothing it was the best"
Ưu: "It was a very nice flight I would give 5 stars don't know why it showed up with one star"
Ưu: "Very friendly and willing crew."
Khuyết điểm: "Sound through headphones could be better. Hope to have free onboard internet one day!!"
Khuyết điểm: "Boarding in Turkey was a bit unorganized. Bathrooms on board could be better and the crew should come pick up the food trays soon after."
Khuyết điểm: "Nothing"
Ưu: "not much"
Khuyết điểm: "hostesses not so courteous"
Ưu: "Food was great"
Khuyết điểm: "Took long time to board. Entertainment system showed no content."
Ưu: "They shipped my dog from Tel Aviv perfectly. No problems."
Khuyết điểm: "The laptops and Ipads are removed from the cabin"
Ưu: "The food was great!"
Khuyết điểm: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
Ưu: "On time. Friendly crew."
Khuyết điểm: "Old plane. Boarding was not so nice."
Khuyết điểm: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"
Ưu: "Food was good. Entertainment was great."
Khuyết điểm: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
Khuyết điểm: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Ưu: "Food was good , crew was nice, entertainment was good"
Khuyết điểm: "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."
Ưu: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Khuyết điểm: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"
Khuyết điểm: "The only suggestion would be more comfortable seats. Although, when flying for 13 hours any seat will feel uncomfortable. Turkish Airlines did an amazing job providing essentials to make us as comfortable as possible. I would definitely recommend this airline to others."
Ưu: "Same problem coming back, my flight IST to IAD missed because my my layover was only one hour, and when I got the desk of my connecting flight, I was not allowed to board, even though there were last few passengers were still moving to the plane. This time I had to spend another 8 hours on IST."
Khuyết điểm: "I would have like quite a few things, but delays which were not uncontrollable ruined my whole trip"
Khuyết điểm: "The service is slow and bad. Very unaccomodating from the first person at the airline desk at the airport tonthe hosts on the plain."
Ưu: "Crew were professional."
Khuyết điểm: "The smaller size planes have less leg room for a coach for shorter flights. The seats I booked initially were changed on me. I don't like that."
Ưu: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Khuyết điểm: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Ưu: "I have been flying with Turkish Airline for over 24 years. And they are the best ever. If they have flights to my destination I sure fly with them."
Khuyết điểm: "N/A"
Khuyết điểm: "This is the second time in a week Turkish Airlines are delaying my flight with no proper explanation on why this happened. Out of four flights, I had two delayed, and one was rescheduled half an hour ahead of time. Good thing I headed to the airport earlier. Turkish Airlines no more!!!"
Ưu: "I like everything. Flight was so good."
Khuyết điểm: "I like everything."
Ưu: "Departure and arrival were on time. Fairly smooth flight"
Khuyết điểm: "Boarding process was quite strange. Hand checked some travelers but not all with no explanation. Breakfast was a bit "off""