The comfort of economy seat n leg room The food should be better
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
Ưu: "Time is good."
Khuyết điểm: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Ưu: "Excellent cabin crew."
Khuyết điểm: "No in-flight entertainment, economy seats are narrow."
Khuyết điểm: "Wonderful food and service"
Ưu: "Their friendliness And care for the passengers"
Khuyết điểm: "i can not think of anything."
Ưu: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Khuyết điểm: "Nothing"
Ưu: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Khuyết điểm: "Not much"
Ưu: "Timely schedule"
Khuyết điểm: "Foods and beverages quality/variation"
Khuyết điểm: "All was 100%! Thanks!"
Ưu: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Khuyết điểm: "Movies and musics more variables from all over the world."
Khuyết điểm: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Ưu: "Flight attendants were very nice"
Khuyết điểm: "Movies on board need upgrade"
Ưu: "Overall the service was good."
Khuyết điểm: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Staff was great and both the terminals and onboard"
Ưu: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Khuyết điểm: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Ưu: "The service...the food...the entertainmrnt....tq tq tq"
Ưu: "The food, choices of entertainment, and the crew"
Khuyết điểm: "Nothing"
Ưu: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Khuyết điểm: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Khuyết điểm: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side."
Ưu: "The food and staff were great."
Ưu: "Flight was ok"
Khuyết điểm: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Ưu: "Flight was fine"
Khuyết điểm: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ưu: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Khuyết điểm: "Same repeating music"
Ưu: "Seats and service"
Khuyết điểm: "No complaints"
Ưu: "Crew onboard and in Brussels where very nice and efficient."
Khuyết điểm: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Ưu: "Cheap prise"
Khuyết điểm: "Food and entertainment"
Ưu: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Khuyết điểm: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Ưu: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Khuyết điểm: "."
Ưu: "Food and entertainment is great."
Khuyết điểm: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Ưu: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ưu: "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
Ưu: "friendly flight attendants, clean toilets"
Khuyết điểm: "the stroller take forever to show up when landing"
Khuyết điểm: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Ưu: "The food were good and just enough for the inflight need"
Khuyết điểm: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Khuyết điểm: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Ưu: "very comfy, great ground handling crew"
Khuyết điểm: "none"
Ưu: "One of the best inflight meals. They serve snacks on top of main meal."
Khuyết điểm: "The shuttle bus to the plane was crowded. Limited movie options."
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "The food was excellent and the flight attendants were courteous and thoughtful."
Khuyết điểm: "I slept through a meal."
Ưu: "Crew was outstanding Food and service was excellent"
Khuyết điểm: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Khuyết điểm: "Flight were shaking badly several times and I feel dizzy"
Ưu: "the service is good"
Khuyết điểm: "the seat is too small"
Ưu: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Khuyết điểm: "The food provided was tasteless"
Ưu: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Ưu: "Good service."
Khuyết điểm: "Flight was congested."
Ưu: "Very comfortable, and the crew was excellent."
Khuyết điểm: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Ưu: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Khuyết điểm: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Their customer service as specially those in Frankfurt is worse
Train your checkin people in new york!
Service was very attentive. I thought that being in premium econ seat means that I get the headphones, but on this flight, none was provided. Thankfully, the flight attendant quickly gave me a new pair of earphones.
Good service from the crew member
Ưu: "Best in the world, as always."
Ưu: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Khuyết điểm: "Better service from the crews."
Ưu: "The crew was excellent."
Khuyết điểm: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Ưu: "Clean cabin and good service"
Khuyết điểm: "Not every body is doing extra miles to make customer happy"
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Ưu: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Ưu: "Overall, the staff was amazing, so as the food and cleanliness"
Khuyết điểm: "The space between the seats in economic seat"
Ưu: "Nothing special."
Khuyết điểm: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Khuyết điểm: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Movies selection is great. Seating space is comfortable."
Khuyết điểm: "Boarding process could’ve been smoother"
Ưu: "The crew were excellent"
Khuyết điểm: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Khuyết điểm: "Change the food menu, boring with the same menu"
Khuyết điểm: "For better leg room in business class go for the bulkhead seats"
Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Khuyết điểm: "The toilets were a little unsanitary."
Ưu: "Good air line. Threat you well, enough food very good service."
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Ưu: "business seats were excellent"
Khuyết điểm: "all was good"
Ưu: "great crew service. my first time flying with singapore airlines. they delivered!"
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "Modern Aircraft , good seat ,Crew friendliness"
Ưu: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Khuyết điểm: "Too cold"
Ưu: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Khuyết điểm: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Ưu: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Khuyết điểm: "Nothing"
Ưu: "Helpful crew. Full food service!"
Ưu: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Khuyết điểm: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ưu: "All went great"
Khuyết điểm: "I liked all - end to end excellent service"
Ưu: "Best serves ever will fly every time"
Ưu: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Khuyết điểm: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Ưu: "Great service and very friendly staff."
Ưu: "No fuss flight but lacking that something extra"
Ưu: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Khuyết điểm: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Ưu: "everything, excellent job"
Ưu: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Khuyết điểm: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Ưu: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Khuyết điểm: "Beware of babies on board."
Ưu: "Great food, friendly staff, on time... what else do you need?"
Ưu: "Portion of the food"
Khuyết điểm: "More food for long flight"
Ưu: "All was good service, seating comfort and food.."
Khuyết điểm: "Entertainment content can be more popular in terms of film and television programs"
Ưu: "Everything was as expected. .sevice, food and seating was good not cramped. ."
Khuyết điểm: "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
Ưu: "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
Khuyết điểm: "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
Ưu: "seats and airplane are in superior state"
Khuyết điểm: "the food and boarding"
Ưu: "Yes indeed. Polite and listening."
Khuyết điểm: "Snacks at the beginning, dessert, and inflight duty free."
Ưu: "The crew were very good and attentive."
Khuyết điểm: "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
Ưu: "They are friendly and able to be approach when we have"
Khuyết điểm: "The flight was new."
Ưu: "Service, food served."
Khuyết điểm: "Economy class legroom is too tight and not comfortable."
Ưu: "I Like The Flight is On Time"
Khuyết điểm: "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
Ưu: "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
Ưu: "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
Khuyết điểm: "Immigration"
Khuyết điểm: "Immigration"
Khuyết điểm: "Change to HiFly plane - noticeable difference in most aspects"
Ưu: "Very nice flight and very comfortable with extra leg room"
Ưu: "No problem"
Khuyết điểm: "Service can b warmer"
Ưu: "No problem"
Khuyết điểm: "Service can b warmer Practically no entertainment, just a common screen"
Ưu: "Crew were ok"
Khuyết điểm: "Delayed Not enough blanket Seat angle too upright, not comfortable"
Khuyết điểm: "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
Ưu: "Their Dreamliner plane is spacious, well fitted, not cramped."
Khuyết điểm: "Unable to listen to movies with their headphones - too much static"
Ưu: "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
Ưu: "Comfortable seats"
Khuyết điểm: "Can improve food."
Ưu: "Entertainment is very up to date Crew striving to help Nice all in all"
Khuyết điểm: "Boarding usually late"
Ưu: "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
Khuyết điểm: "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
Ưu: "Friendly crew, always available and happy to help"
Khuyết điểm: "Boarding was late"
Ưu: "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
Khuyết điểm: "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
Ưu: "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
Khuyết điểm: "See above. Aircraft not ok for busy sector. Eg A330 required"
Khuyết điểm: "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
Khuyết điểm: "airplane is a little bit old."
Ưu: "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
Khuyết điểm: "I was sitting around a lot of families with kids"
Ưu: "The crew was really friendly and helpful"
Khuyết điểm: "I didn’t like nothing"
Ưu: "We were in transit and I checking-in was orderly. Grateful for friendly crew."
Khuyết điểm: "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
Ưu: "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
Khuyết điểm: "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
Ưu: "Gave me aisle seat, great service"
Ưu: "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
Khuyết điểm: "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
Khuyết điểm: "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
Ưu: "The cabin crew were very friendly, organised and polite."
Khuyết điểm: "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
Ưu: "The cabin crew were very friendly, organised and polite"
Khuyết điểm: "The layover at Brunei airport was a little boring as there's not much to do for three hours."
Ưu: "Best crew I have ever had"
Khuyết điểm: "Leg room is too small."
Ưu: "Crew are just the best"
Khuyết điểm: "Boarding was disorganised, excellent service otherwise."
Ưu: "They were able to accommodate my request to move to an aisle seat"
Khuyết điểm: "Sticklers for luggage weight and the plane was small"
Ưu: "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
Khuyết điểm: "BYojet shouldn't be with Kayak get rid of them."
Ưu: "Short and sweet flight."
Khuyết điểm: "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
Ưu: "The food!!!!"
Khuyết điểm: "Nothing"
Ưu: "Service with a smile. Great manners."
Khuyết điểm: "Nothing. Great crew, food, flight."
Khuyết điểm: "Everything was good except for the food. It was average"
Khuyết điểm: "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
Ưu: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
Khuyết điểm: "Nothing."
Ưu: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."
Khuyết điểm: "Nothing."
I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley
At CGK, need to walk from one gate all the way to the other gate to board the plane. Which makes me wonder, why can’t we just gather at the correct gate in the first place?
Boarding from gate to airplane very hot
Ưu: "Comfortable seats"
Khuyết điểm: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Ưu: "Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!"
Ưu: "Crews are friendly"
Khuyết điểm: "Delays should be reduced"
Ưu: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Khuyết điểm: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Ưu: "The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful."
Khuyết điểm: "Phone check-in until 1 hr before departure would’ve been helpful."
Khuyết điểm: "New Aircraft with more seating space"
Ưu: "On time smooth flight"
Ưu: "Void Jancok"
Khuyết điểm: "Void Jancok"
Ưu: "Checkin process very smooth"
Khuyết điểm: "Boarding process, and gate assigned is quite far .."
Ưu: "Despite a short delay fo boarding, everything's just great!"
Khuyết điểm: "a short delay on boarding"
Ưu: "Fast boarding"
Khuyết điểm: "Food is low quality. Nothing special."
Ưu: "I LOVED the Flight Attendants' uniforms. Smile!"
Ưu: "On time"
Khuyết điểm: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Ưu: "As above"
Khuyết điểm: "Nothing"
Ưu: "Flight was comfortable enough. Nothing special, but got me safely to my destination. Service was good, plenty of food"
Khuyết điểm: "Meals were just okay. I flew Cathway last month abd their food was better, plus they gave us hagendaz ice cream which was a major happiness booster."
Khuyết điểm: "The flight was on time, everything on schedule. Everything was good"
Ưu: "The boarding procedure from CGK T3 is pretty smooth and good!"
Khuyết điểm: "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."
Ưu: "Boarding on time, efficient flight, handled well, on time at destination."
Khuyết điểm: "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
Khuyết điểm: "Plane was delayed"
Ưu: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Khuyết điểm: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Ưu: "The flight crew was amazing, as always. Boarding was fast and simple. And the flight wasn't packed so there was plenty of room."
Khuyết điểm: "There really wasn't anything bad. But I transferred from a Boing-777 so the smaller, older plane just didn't feel "nice". But it's only a 1hr flight so whatever."
Khuyết điểm: "I purchased 3 legs of a trip on-line and tried daily for 50+ days to make a seat reservation. Occasionally, a screen would appear that stated a fee would be charged. I had no problem with that and was prepared with my credit card to make payment only to be told "oops there was an error" and the transaction could not be completed. I called the Garuda contact number in the U.S. twice and was told there was nothing that could be done from the US and I would have to take care of it when I arrived in Bangkok. I probably will never fly Garuda again so it really will not be a problem."
Ưu: "Great experience, friendly staff, great food. (I travelled business class)."
Khuyết điểm: "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
Ưu: "The crew was very friendly. The airplane was on-time, clean and comfortable. The food was delicious. There was no in-flight entertainment, but that's ok. The flight was short."
Khuyết điểm: "There was no in-flight entertainment, but like I said it was ok since it was a short flight."
Ưu: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Khuyết điểm: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."
Ưu: "Beautiful NEW Terminal at Jakarta!, but Plenty of food outlets. Waiting areas are very large and accommodating. Security area is large and extremely efficient in processing passengers. Security personnel were friendly."
Khuyết điểm: "Due to the enormous inside volume it is impossible to maintain a pleasant air temperature. It's nearly impossible to hear any announcements due to the extremely poor acoustics. The large open spaces and ceramic tile floors aren't conducive to hearing anything! No announcement to the departure time as we were already 20 minutes past the established boarding time as indicated on the boarding pass. I was sitting quite close to the check-in counter and was able to decipher that the boarding process was going to happen soon, so I took a position in the line without any announcement."
Khuyết điểm: "-"
Ưu: "I had low expectations and the entire process felt like flying in the states but with much better food!"
Ưu: "Amazing food. Really great crew. Highly recommend trying them"
Khuyết điểm: "Very limited entertainment. Beds are 100% flat but still they're very comfortable."
Ưu: "..service great - I normally fly Singapore airlines - but now I will always consider guruda"
Khuyết điểm: "...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!"
Khuyết điểm: "bagus"
Ưu: "Gr8 service on land and air way to go Garuda"
Ưu: "One thing that i love about garuda indonesia is their service"
Khuyết điểm: "The entertainment system need more variation"
Khuyết điểm: "Staffs separate seat from parent and kids. Crazy."
Ưu: "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
Khuyết điểm: "Departure gate changed over boarding time. The waiting gate was hot"
Ưu: "Their lounge in Soekarno Hatta is cozy with a lot of food choices."
Khuyết điểm: "Now, they won't give you a choice for the meal. The movie selection has been stagnant for three months. Boarding in Soekarno Hatta is based on first come first based basis, not based on class/membership/row number."
Ưu: "The crew are polite."
Khuyết điểm: "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
Khuyết điểm: "Sin-Jkt Fish with Rice: rice was very salty"
Ưu: "Garuda has come a long way to be voted as worlds best cabin. I'm impressed by the service and the food. It certainly has improved. Certainly will fly again with them."
Khuyết điểm: "The only negative feedback was the transit in Depansar whereby luggages have to be claimed when transferred from international to domestic terminal. This is cumbersome and time consuming. As luggage have to be check on again. I do hope they will have auto self transferred in the near future."
Ưu: "The staff, on time departure and everything was friendly."
Khuyết điểm: "Nothing"
Ưu: "Crew was friendly and professional"
Khuyết điểm: "The boarding area at Jakarta airport was so too small and didn't have enough seats. Many had to stand. Lacking class."
Ưu: "Professional and Excellent Customer Service"
Ưu: "Cabin Crew is friendly and professional"
Ưu: "Great food, entertainment options and personal space"
Khuyết điểm: "Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for food"
Khuyết điểm: "Economy seating is extremely narrow!"
Ưu: "Good crew. Great pilots."
Khuyết điểm: "Food. Seat comfort."
Ưu: "The crew were amazing and attentive."
Ưu: "Conformt ,enjoy and on time"
Khuyết điểm: "Nothing"
Ưu: "seats are comfortable"
Khuyết điểm: "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"
Ưu: "Seating space for short people..not average height people"
Khuyết điểm: "Wider space for seats"
Khuyết điểm: "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."
Ưu: "The crew on Cathay Pacific is always first class."
Khuyết điểm: "These particular planes did not have outlets to charge my smartphone. Only USB chargers which didn't work very well."
Khuyết điểm: "No WiFi on plane. Major draw back"
Khuyết điểm: "Left on first leg trip from NY to HK. 23 kg/ bag. Two bags per person. Next leg was HK to Malpensa. When I go to check in they tell me 30 kg. Total weight allowed. Very upsetting. I was asked to pay 12780.- HKD. Completely misleading and trapped. I will consider other airline in future."
Ưu: "The crew was wonderful. Very polite and professional. The movie selection was the best I had ever had.......great job there!"
Khuyết điểm: "I am 6-4, so I always struggle with comfort. My legs cramp and my back aches. The meals look good and I even try them sometimes, but me and airline food seldom work out."
Khuyết điểm: "Was not able to change my flight"
Ưu: "So nice, smile everytime, clear information and direction"
Khuyết điểm: "I really hope they will serve wine or liquor but that is okay"
Khuyết điểm: "Everything is fine"
Ưu: "Boarding on time"
Khuyết điểm: "Food was not fresh. Some crews could not understand English well"
Ưu: "Flight was smooth on time. Aircraft clean and new. Edison vegetarian meals requested were fresh snd excellent. Attendants were polite and helpful."
Khuyết điểm: "Restrooms could have been maintained more frequently."
Khuyết điểm: "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Ưu: "The food was really good. Warm and the bread/pastries always tasted really fresh. Good inflight service."
Khuyết điểm: "Ran out of snacks during the flight"
Ưu: "I normally fly Delta (Platinum member), but the price this time I thought was ridiculous. I bought the flight on Cathay for 45 percent less and actually I found the service and food quality was better. Both seats were about the same in comfort......So I would do it again"
Khuyết điểm: "A Economy flight is an economy flight....what else can I say"
Ưu: "Given we were in economy for a 15+ hour flight, things went very well. Seat was okay, food better than average, entertainment was reasonable."
Khuyết điểm: "I didn’t like that I was in economy, and would have preferred business, but that’s what I paid for so all is well."
Ưu: "I received more than expected"
Ưu: "Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific."
Khuyết điểm: "Nothing. Everything was great."
Ưu: "All components of the trip were UpTo the expectations"
Khuyết điểm: "Entertainment"
Ưu: "The flight was short, but still included a full meal. The flight crew was very helpful and thoughtful."
Khuyết điểm: "Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!"
Ưu: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Khuyết điểm: "Nothing to complain about it improve. It was an easy, efficient process to get on and off the plain."
Khuyết điểm: "Plane was very warm"
Ưu: "Very spacious and comfortable seats, great service, good food."
Ưu: "Stewardesses were cordial"
Khuyết điểm: "would it be possible to get some Christian-friendly movies? Seats were cramped."
Ưu: "Very nice crew and stuff , clean plane, clean facilities. Everything is superb."
Khuyết điểm: "NOTHINNG"
Khuyết điểm: "Meal service was poor by crew members for economy class. In economy class - (center section-just after first class)-only one toilet . for Passengers. Very inconvenient."
Khuyết điểm: "Flight was late by 4hrs No food was supplied they said food is over"
Ưu: "Amazing service and food"
Khuyết điểm: "Little cramped bit not bad"
Khuyết điểm: "Leg room us bad especilly when the one in front of you recline the seat"
Ưu: "Nothing really"
Khuyết điểm: "Food sitting position checking in"
Ưu: "Was able to sit with my husband on the return flight."
Khuyết điểm: "Found a fingernail in my fruit salad. The crew documented the event. I have flown this route many times. There was more selection for the middle of the flight snacks in the past."
Khuyết điểm: "little chaotic boarding. Horrible vegetarian food."
Ưu: "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
Ưu: "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."
Ưu: "Crew was pleasant."
Khuyết điểm: "First and international flight - the seats are cramped, the meals are extremely 'blan' and the entertainment selection was not very good."
Ưu: "The staff was very helpful and friendly. Location was perfect."
Khuyết điểm: "For the price per night i expected the hotel to supply complementary bottle water daily. The A/C was not very effective."
Khuyết điểm: "The blankets and pillows were dirty and worn out. The plane was the same."