The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
Khuyết điểm: "I was not aware that I flew in Narita and flew out of another airport."
Ưu: "Time is good."
Khuyết điểm: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Ưu: "Excellent cabin crew."
Khuyết điểm: "No in-flight entertainment, economy seats are narrow."
Khuyết điểm: "Wonderful food and service"
Ưu: "Their friendliness And care for the passengers"
Khuyết điểm: "i can not think of anything."
Ưu: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Khuyết điểm: "Nothing"
Ưu: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Khuyết điểm: "Not much"
Ưu: "Timely schedule"
Khuyết điểm: "Foods and beverages quality/variation"
Khuyết điểm: "All was 100%! Thanks!"
Ưu: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Khuyết điểm: "Movies and musics more variables from all over the world."
Khuyết điểm: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Ưu: "Flight attendants were very nice"
Khuyết điểm: "Movies on board need upgrade"
Ưu: "Overall the service was good."
Khuyết điểm: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Staff was great and both the terminals and onboard"
Ưu: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Khuyết điểm: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Ưu: "The service...the food...the entertainmrnt....tq tq tq"
Ưu: "The food, choices of entertainment, and the crew"
Khuyết điểm: "Nothing"
Ưu: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Khuyết điểm: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Khuyết điểm: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side."
Ưu: "The food and staff were great."
Ưu: "Flight was ok"
Khuyết điểm: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Ưu: "Flight was fine"
Khuyết điểm: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ưu: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Khuyết điểm: "Same repeating music"
Ưu: "Seats and service"
Khuyết điểm: "No complaints"
Ưu: "Crew onboard and in Brussels where very nice and efficient."
Khuyết điểm: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Ưu: "Cheap prise"
Khuyết điểm: "Food and entertainment"
Ưu: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Khuyết điểm: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Ưu: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Khuyết điểm: "."
Ưu: "Food and entertainment is great."
Khuyết điểm: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Ưu: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ưu: "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
Ưu: "friendly flight attendants, clean toilets"
Khuyết điểm: "the stroller take forever to show up when landing"
Khuyết điểm: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Ưu: "The food were good and just enough for the inflight need"
Khuyết điểm: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Khuyết điểm: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Ưu: "very comfy, great ground handling crew"
Khuyết điểm: "none"
Ưu: "One of the best inflight meals. They serve snacks on top of main meal."
Khuyết điểm: "The shuttle bus to the plane was crowded. Limited movie options."
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "The food was excellent and the flight attendants were courteous and thoughtful."
Khuyết điểm: "I slept through a meal."
Ưu: "Crew was outstanding Food and service was excellent"
Khuyết điểm: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Khuyết điểm: "Flight were shaking badly several times and I feel dizzy"
Ưu: "the service is good"
Khuyết điểm: "the seat is too small"
Ưu: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Khuyết điểm: "The food provided was tasteless"
Ưu: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Ưu: "Good service."
Khuyết điểm: "Flight was congested."
Ưu: "Very comfortable, and the crew was excellent."
Khuyết điểm: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Ưu: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Khuyết điểm: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "Friendly crew. Short flight, very efficient"
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "Boarding by rows - great!"
Ưu: "Very quick procedures! Check in, boarding, disembarking"
Khuyết điểm: "Seats are not comfortable"
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "Excellent staff"
Khuyết điểm: "NA"
Ưu: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Khuyết điểm: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Ưu: "Comfortable, good food, good drinks , on time"
Khuyết điểm: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "Good boarding process, punctual,great cabin service"
Khuyết điểm: "Baggage arrival"
Ưu: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Khuyết điểm: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Ưu: "The whole flight"
Khuyết điểm: "Nil by"
Khuyết điểm: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Ưu: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
Khuyết điểm: "Miss channels fir tv or music or movies. No wi-fi"
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "On time, clean, nice staff."
Ưu: "Great service"
Khuyết điểm: "plane a little old"
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Ưu: "Everything was good honestly"
Ưu: "Everything! The service, friendliness, food, movies, clean restroom, etc."
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Ưu: "The plane and food were good"
Khuyết điểm: "Took a very long time to get checked bags"
Ưu: "Great experience. Everyone very helpful."
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Khuyết điểm: "The seats and the food."
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "The rolls were warm. That is literally the only positive thing I have to say."
Khuyết điểm: "My first flight was canceled, which I wasn't alerted to until after I arrived at the airport. They booked me on another one leaving 2 hours later, which was delayed by about another 5 hours. I suppose it was the weather, but a flight going to the same destination on the same airline managed to take off on time, and it was supposed to be leaving 40 minutes after my second flight. I have a hard time believing it was the weather, but who knows? There were absolutely zero gatw agents there to offer any helpful information. They eventually gave us food vouchers, but it was about 5 minutes after 90 percent of the applicable restaurants closed. Everyone on the flight was forced to eat at dairy queen, which quickly ran out of everything anyone wanted. I will never fly Vietnam Airlines again."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Khuyết điểm: "Got stuck on the runway for a while"
Ưu: "Everything was great in the flight. It felt fantastic to be treated like a princess."
Ưu: "Look for other options if possible."
Khuyết điểm: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."
Ưu: "The service"
Khuyết điểm: "It's a very short flight but the staff as always is very polite and welcoming"
Entertainment was not appealing. Food was good but limited condiments and options.
Atleast i got into my connecting flight for such a short period of time.
Ưu: "Crew was good!"
Khuyết điểm: "Manila airport business lounge full, not accessible, croweded with too many airlines; Processing at the Manila airport too complicated for passengers in transit (completely different when we traveled from Vancouver through Manila, why is that? Boarding gate (Manila) terrible, crowded, no available seats, “business” section small and with so dirty sests that it was not possible to use them!"
Ưu: "On time, early"
Khuyết điểm: "Food"
Khuyết điểm: "Food can be way better"
Ưu: "The flight was on time and the staff was friendly"
Khuyết điểm: "Since I booked the flight last minute and I needed a special meal, there was no option to book one. It helps if there are such meals reserved for last minute bookings"
Ưu: "Seat was comfortable!"
Ưu: "Good flight on time. Nice staff"
Khuyết điểm: "Continue the good service"
Ưu: "Amazing crew excellent service as always"
Khuyết điểm: "IFE was down for the entire flight"
Khuyết điểm: "More food choices Use real spoon, fork and knife"
Ưu: "Crew very friendly as you would expect from PAL. The food was surprisingly good considering it's airplane food. No vegetarian option though."
Khuyết điểm: "I couldn't manage my flight online before checkin, although that appears to be changing so you may not have that issue. Other problems weren't their fault: We sat on the tarmac over an hour before takeoff. The Manila airport is tough to navigate."
Ưu: "Nice plane, good crew"
Khuyết điểm: "Flight was delayed several times at take off, then upon landing we waited on tarmac for another hour waiting for gate to open"
Ưu: "comfortable, clean washroom, superb food"
Khuyết điểm: "Too many process checking. Right before boarding we were all asked to stand and go outside for another checking. Blue ladies should be on the table right before passengers come for another check. there is a store but coffee and bottled water are not allowed to bring on the chair..why?"
Ưu: "Boarding and deboarding seem to be so much faster in Asia based airlines than US."
Khuyết điểm: "Need more frequent beverage services. Also, we paid for more leg room, but it was still claustrophobic."
Ưu: "Crew was great."
Khuyết điểm: "We didn’t appreciate the delay."
Ưu: "The crew"
Khuyết điểm: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Ưu: "Crew was very nice"
Khuyết điểm: "Waited an hour and a half waiting for the plane to go to the gate"
Ưu: "The flight, service, hospitality."
Khuyết điểm: "Nothing"
Ưu: "More stores are taking US $, there is a small duty free shopping area. These are improvements."
Khuyết điểm: "air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!"
Ưu: "The flight was underbooked so I had a row to myself. That always makes a happy flight."
Ưu: "Nearly empty flight and was able to move to different seat for added comfort"
Khuyết điểm: "Selection of inflight entertainment was very limited. Boarding was very unorganized at the gate"
Ưu: "your crew and the service provided"
Khuyết điểm: "some video channel dose not work such an the flight map."
Ưu: "I was in a window seat for this flight with no one in between me and the man in the aisle. It was nice to have some space to spread out in."
Khuyết điểm: "I am about 6 feet tall and the leg room was terrible. I was thankful that the person in front of me did not recline, other side their head would have been in my face."
Ưu: "Why there’s an extra charge if you seat in row 53 below. They put me to row 71."
Ưu: "Not too much."
Khuyết điểm: "Did not get the seat I requested. Food took a long time to be served and food was cold as well."
Khuyết điểm: "There are no rock or metal selections for music on the entertainment system."
Khuyết điểm: "I late only 2 min but can not fight with them"
Ưu: "all the services and the staff are all friendly.none"
Khuyết điểm: "none"
Ưu: "Once the aircraft left the gate and started taxiing, it did the job. The crew also did their jobs. Nothing remarkable. Passengers were few, so everyone could relax better."
Khuyết điểm: "One day in advance, an e-mail announced that the flight would be delayed by 1 h 10 mn. Once at the airport, the delay was increased. by 35 minutes. Yet, at the airport and on the aircraft, the only explanation given was the overplayed refrain "Due to late arrival of the aircraft..." PLEASE, stop kidding us. Bad management is not the same as "late arrival". At 3 AM everybody was on board. No other arriving or departing aircraft in that CGK airport at that ungodly time. The pilot mumbled something about loading cargo. We sat an extra 50 minutes before taking off. This airplane has no screen of any kind in Economy. There were posters and a booklet describing the possibilities of entertainment. Again, who is kidding whom? Before going bankrupt, the old Philippines Air Lines used the acronym P.A.L. And everyone read: "Planes Always Late". The acronym is gone, but the delays are back, for sure. I am sorry that I did not go on a low cost flight."
Ưu: "All normal once we finally got to go..."
Khuyết điểm: "Flight was delayed from Sunday to Tuesday with no explanation! Thankfully I was with people that had a condo in Manila to hang out for a few days. People told us it was a tropical storm but the airline never did...."
Ưu: "great price. smooth & relaxed flight! No cons"
Ưu: "Arrived on time."
Khuyết điểm: "Because of Long lines at Thai immigration, I made it the gate as my Group was boarding. I was afraid I was going to be late."
Ưu: "The cabin crew was very attentive. Anticipated the passengers needs. The food was delicious too."
Ưu: "Nice music while boarding. Good food."
Khuyết điểm: "We boarded early yet it took 45 minutes to take off. No complaints besides that."
Ưu: "great cabin upgrade...competitive to other airlines with newer planes"
Ưu: "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
Khuyết điểm: "The only thing I didn't like was not having discovered PAL before"
Ưu: "The boarding was on time and it was a smooth landing."
Ưu: "The food was better."
Khuyết điểm: "The flight got delay for 1 hour."
Ưu: "Staff were nice and offering drinks/water even without me asking"
Khuyết điểm: "Flight was a bit warm according to one of my seatmates"
Khuyết điểm: "Cancelled flight and they said they couldn't get another flight. We then had to re-buy tickets on another airline. They never said a thing about a refund"
Ưu: "Liked the staff, friendly and courteous."
Khuyết điểm: "Ran out of food options at the back of the plane."
Ưu: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."
Khuyết điểm: "The crying baby two rows up, which isn't the airlines fault, but was a bit trying during the entire flight."
Ưu: "Drink and snack service on a short flight. Great flight crew and comfortable plane."
Khuyết điểm: "Our flight was delayed"
Ưu: "Ice cream"
Khuyết điểm: "No monitor"
Ưu: "Movie selection"
Khuyết điểm: "Time to exit plane"
Ưu: "It was cheap. The seats were ok. Flight attendant made me a special vegetarian tray, really appreciated that."
Khuyết điểm: "Very no frills. Very old airplane. Only 1 tv screen in the front of the airplane, no individual tvs. Bathroom got very dirty by the end of the flight, trash bin overflowing. Food was inedible."
Khuyết điểm: "Service was bad, tv was broken, delayed flight, etc."
Layout and space in emergency exit row.
Departure at your own time
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
Khuyết điểm: "More food variety"
Ưu: "Very smooth and easy process boarding and taking off"
Khuyết điểm: "No entertainment"
Khuyết điểm: "delayed landing because of chinese reasons"
Ưu: "A nice experience overall. Flight was quiet so plenty of personal space."
Ưu: "The crew are ok. They should find jobs with other, better airlines."
Khuyết điểm: "Flight delayed on both legs. Delay management horrible, call centre was worse."
Ưu: "Average flight"
Khuyết điểm: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
Ưu: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Khuyết điểm: "Flight wasn't on time to and from HKG."
Ưu: "The staff were very kind, the seat had a great amount of leg room."
Khuyết điểm: "There was no alcohol on the flight."
Ưu: "Getting out of the plane"
Khuyết điểm: "getting in the plane. No working tablet. Poor food."
Ưu: "Crews are nice."
Khuyết điểm: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."
Khuyết điểm: "The airline"
Ưu: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Khuyết điểm: "Nothing."
Ưu: "The service is good in general."
Khuyết điểm: "The boarding process could be improved."
Ưu: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
Khuyết điểm: "The food is rather meh, does not stand out"
Khuyết điểm: "The flight was over 5 hours delayed and they offered no compensation or extra meal."
Khuyết điểm: "Cramped seats"
Ưu: "Leg space and good arm rest"
Khuyết điểm: "No in flight entertainment (movies)"
Ưu: "The seats are more comfortable compared to the other budget airlines."
Khuyết điểm: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
Ưu: "I have flown Malindo before and I have been happy about tbeir customer service."
Ưu: "In flight meal."
Khuyết điểm: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
Ưu: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Khuyết điểm: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Ưu: "Service and comfort with blanket, and entertainment movies."
Khuyết điểm: "Luggage collection rather late in Bali."
Ưu: "Same as previous, no fuss."
Ưu: "No fuss, well organised."
Ưu: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Khuyết điểm: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Ưu: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Khuyết điểm: "Food quality appears to be falling down in variety and quality"
Khuyết điểm: "Turbulence"
Ưu: "Good service and good plane."
Ưu: "food, service"
Khuyết điểm: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."
Ưu: "You can check-in luggage for free. Not like Airasia"
Khuyết điểm: "Delays, of course."
Ưu: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
Ưu: "I was very impressed given it is a budget airline."
Ưu: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
Ưu: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
Ưu: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
Ưu: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
Khuyết điểm: "There are small snack & water given previously, but now only water."
Khuyết điểm: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
Ưu: "Proactively checking the boarding pass to shorten que of the boarding process."
Khuyết điểm: "Delayed"
Khuyết điểm: "Cabin very hot. Aircond broken??"
Ưu: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Khuyết điểm: "Nothing"
Khuyết điểm: "Evrything"
Ưu: "Good legroom and friendly crew"
Khuyết điểm: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
Ưu: "Every thing in the flight was excellent."
Khuyết điểm: "Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate."
Ưu: "Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley."
Khuyết điểm: "No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job."
Ưu: "It was on time there was plenty of space for carry-ons"
Khuyết điểm: "The staff yelled at passengers and at two points hig me (hard) in the head with luggage and an elbow)"
I don’t fly also same as previous no refund even it’s airlines or agency mistake
Ưu: "Aero bridge availability"
Khuyết điểm: "Choice to meals like McD mix and match. Can choose other combination of same value"
Khuyết điểm: "Flight delayed."
Ưu: "Crew was quick to serve any on-board item I ordered. Happily served with a smile"
Khuyết điểm: "I’ve been traveling with AirAsia since quite a few years, but recently AirAsia flights are being delayed quite often. This is not how budget airlines usually work. They’re known for their on-time operations. I hope AirAsia works to improve on this issue."
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Khuyết điểm: "I didn’t have any food so am unable to comment on this"
Ưu: "On time boarding. Crew was helpful with duty free shopping."
Khuyết điểm: "Could not connect to Rokki WiFi."
Ưu: "Very understanding and helpful flight crew"
Khuyết điểm: "Such a poor on time record"
Khuyết điểm: "Delayed flight"
Ưu: "We arrived safe"
Khuyết điểm: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Ưu: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
Khuyết điểm: "A little cramped up seats"
Khuyết điểm: "weak maintenance and everything is chargeable including water"
Khuyết điểm: "Delays, and not entertainment"
Ưu: "Pleasant counter service at the terminal."
Khuyết điểm: "Half hour late"
Khuyết điểm: "Flight delayed 2hrs"
Ưu: "Nothing I like"
Khuyết điểm: "Flight delayed, landed at 2.00am+"
Ưu: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Khuyết điểm: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
Khuyết điểm: "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
Ưu: "On time and very friendly helpful staff. Especially ground crew"
Ưu: "we arrived almost half hour ahead of schedule"
Khuyết điểm: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Khuyết điểm: "No free entertainment and did not eat on flight"
Khuyết điểm: "ドリンクの値段が高い"
Khuyết điểm: "They changed the time without announcing anyone. Each day the flight is at a different time."
Ưu: "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
Khuyết điểm: "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
Ưu: "Avoid this shitty airline since it’s NEVER EVER on time!"
Khuyết điểm: "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
Ưu: "The crew and the foods are awesome."
Khuyết điểm: "Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight."
Ưu: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Ưu: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Khuyết điểm: "Luggage scheme."
Ưu: "Crew was professional, relatively quick boarding"
Khuyết điểm: "BAGGAGE FEES were OUTRAGEOUS!!"
Ưu: "Upfront notification of delays"
Khuyết điểm: "Delayed flight time, not much entertainment in flight"
Ưu: "Getting off"
Khuyết điểm: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Khuyết điểm: "Flight was delayed."
Ưu: "First time I've flown with them. I was very impressed"
Khuyết điểm: "I liked everything"
Khuyết điểm: "Everything"
Ưu: "Arriving safe"
Khuyết điểm: "Other passengers sneaking more than their carry on limit .Check in staff not allowing this.This caused delay of 30 mins to sort,holding every one up.This happens all the time with Airasia ."
Ưu: "Just for budget flights"
Khuyết điểm: "Seats, boarding, delays"
Ưu: "- fast boarding - fast bag delivery - can depart earlier if all pax in"
Khuyết điểm: "- delays can be traumatic for later flights in the day"
Khuyết điểm: "Would be better if they had WIFI on Flight"
Ưu: "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
Khuyết điểm: "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."
Ưu: "We reached our destination"
Khuyết điểm: "When researching flights, I really wish AirAsia's procedures were spelled out. Having to pay for each checked bag and each kg over a relatively low allowance was extremely annoying. Even worse, each leg of the flight (due to a layover) required payment. In addition, paying for the seat, paying for peanuts and water?? Probably the worst was the air crew refusing to give a blanket to my freezing fiance without purchasing the pillow, blanket and eye mask bundle. Seriously?? Then towards the end of the flight, the crew walk the aisles holding alcohol and perfume trying to peddle their duty-free products on the plane itself. It was quite evident by this point that the competitve ticket price is a hoax, and all that they are interested in is getting as much money from you as possible. Unless I have no choice, I will never fly this airline again. Please, warn people of these practices BEFORE they purchase the tickets!!"
Ưu: "No frills."
Khuyết điểm: "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
Ưu: "Competitive price, good regional carrier, especially short flights."
Khuyết điểm: "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
Ưu: "Good price - efficient transportation"
Khuyết điểm: "Having to scramble to find money for water. I understand that it is a very well priced airlines but when you are stuck in a plane water would be nice to be free"
Khuyết điểm: "Rather uncomfortable seating - very little legroom, and seat angle promotes back pain."
Ưu: "it was a very nice and clean plane."
Khuyết điểm: "They dont give anything complimentary - not even drinks or water!"
Khuyết điểm: "The seats were awful, outdated, no charging ports, tv didn't' work, air didn't work, crew were awful/rude... even checking in my bag upon arriving at the airport was an ordeal. If I can help it, I won't be flying Air Asia again!!!"