Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate
Ưu: "Crew was friendly, eager to help. Flight arrived on time."
Ưu: "Food, seat comfort, service"
Ưu: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Khuyết điểm: "A newer plane with more restrooms would be great."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Ưu: "the food was god. the crew was very accommodating"
Ưu: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Ưu: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Khuyết điểm: "none"
Khuyết điểm: "Good"
Khuyết điểm: "If there was no delay."
Khuyết điểm: "The way they board the passengers"
Ưu: "Timely schedule"
Khuyết điểm: "Foods and beverages quality/variation"
Khuyết điểm: "Flying with ANA is awesome, the stewardesses are very nice!"
Khuyết điểm: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Khuyết điểm: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Ưu: "The food and courteous flight attendants."
Ưu: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Ưu: "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
Khuyết điểm: "Deception at the time of booking"
Ưu: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Khuyết điểm: "Internet was more expensive than it should be"
Khuyết điểm: "Everything. The best I I"
Ưu: "Attendants were friendly."
Khuyết điểm: "Flight was late."
Khuyết điểm: "I'm still stuck in LAX"
Ưu: "Cheap prise"
Khuyết điểm: "Food and entertainment"
Ưu: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Khuyết điểm: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Ưu: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Khuyết điểm: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Ưu: "Excellent, polite service, very comfortable seats."
Ưu: "My flight was really comfortable, thanks"
Khuyết điểm: "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
Ưu: "Seat was good and slept like a baby"
Khuyết điểm: "Nothing really, slept the whole way"
Ưu: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Ưu: "The service, our seats, overall comfort and cleanliness of the plane."
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Ưu: "The stewardess are the most polite and helpful I've travelled with"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Ưu: "I missed my flight. The customer service agent was awesome!"
Khuyết điểm: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Ưu: "One of the best inflight meals. They serve snacks on top of main meal."
Khuyết điểm: "The shuttle bus to the plane was crowded. Limited movie options."
Ưu: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Khuyết điểm: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
Ưu: "Flight was great."
Khuyết điểm: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Ưu: "I love ANA airlines ❤"
Khuyết điểm: "It was very warm on the plane."
Ưu: "Crew services"
Khuyết điểm: "Seat space, window side, especially foot area no space for my bag and legs"
Khuyết điểm: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
Ưu: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Khuyết điểm: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Ưu: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Friendly staff, excellent food, a whole lot of good choices for onboard entertainment, comfortable ride, and good legroom even in the economy.
They lost my baggage, if that can be improved it would be 5 star
No pillow provided, crew very friendly
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
Ưu: "Best in the world, as always."
Ưu: "Crews sympathy’s"
Khuyết điểm: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Ưu: "the crew is fine. The seat was OK standard."
Khuyết điểm: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Ưu: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Khuyết điểm: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Khuyết điểm: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Ưu: "Crew was amazing"
Khuyết điểm: "None"
Ưu: "Service was excellent!"
Ưu: "The food selection, there is several pre-order meal based on diet or your religion"
Khuyết điểm: "The seat pitch at least 33""
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "Good air line. Threat you well, enough food very good service."
Ưu: "I reallyiked th service from the crew"
Khuyết điểm: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Ưu: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Khuyết điểm: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Ưu: "Entertainment system"
Khuyết điểm: "Uncomfortable seats with no space, arrival at last gate"
Khuyết điểm: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Ưu: "Great service and comfort."
Khuyết điểm: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Ưu: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Khuyết điểm: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "I like the personal TV, my foot rest and water holder frequent water serve,"
Khuyết điểm: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Khuyết điểm: "The crew was rude when asking me to window shed."
Khuyết điểm: "It is really good experience. All the flight attendants are good"
Ưu: "Ease of checking. Empty seat between us"
Khuyết điểm: "Can't upgrade with krisflyer miles"
Ưu: "Crew, plane, punctuality"
Ưu: "Friendly staff."
Khuyết điểm: "Kids' meal didn't have fruits. No cellphone charger."
Ưu: "they even addressed me by name"
Khuyết điểm: "poor ground and inflight crews hospitality poor food quality poor food variation"
Ưu: "Everything else was good"
Khuyết điểm: "Old aircraft with tired looking seats."
Ưu: "everything, excellent job"
Ưu: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Khuyết điểm: "Segment Delhi to Singapore."
Ưu: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Ưu: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Khuyết điểm: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Khuyết điểm: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
Khuyết điểm: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Ưu: "uncomfortable compared to the other flights"
Economy seats are smaller compared to other long haul international flights. Entertainment was awful. No digital monitors, bad audio ( no good ear phones) and worst of all most of the movies don’t have subtitles ( image you watching with poor quality headphones with noise from flight .
Everything went as the worst possible scenario possible that I have experienced in my lifetime. I’ll definitely avoid all parties involved for future vacation plans.
We called chatdeal ahead of time to book a child meal for a daughter they said they did it but she was not given a child meal
Boarding was fast.The airplane was small, and was shaking in the the sky a lot.
The best but I wish the WiFi was on burning the flight
Nothing. You did not tell me that my itinerary has changed. I’m sleeping on the ground in the Middle East. You should be ashamed of yourselves. I’m also sure that you have no spine and will take no corrective action. I’m not sure your business will survive based on the lack of compassion you have.
Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success.
Khuyết điểm: "No gate for departure or arrival. No business class longe in Cape Town."
Ưu: "Empty plane."
Khuyết điểm: "Service very reactive, particularly with so few passengers."
Khuyết điểm: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Ưu: "Crew was great. TV Entertainment system was excellent."
Ưu: "Most of the crew was really nice and the entertainment choice was great."
Khuyết điểm: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."
Khuyết điểm: "Nothing"
Khuyết điểm: "Seat comfort"
Ưu: "The entertainment was reasonable, I enjoyed the festive choices."
Khuyết điểm: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Khuyết điểm: "Too long, lol"
Ưu: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Khuyết điểm: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Ưu: "Food was excellent and the crew updated us through out the flight"
Khuyết điểm: "That fee for overweight was excessive"
Ưu: "The plane was virtually empty and the service was good."
Khuyết điểm: "The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "The same as the flight from L.A to Doha, did not feel the time passing..."
Khuyết điểm: "I have nothing to complain about..."
Ưu: "Friendly service, and comfortable ride, will gladly fly again"
Khuyết điểm: "Extremely small leg pitch"
Khuyết điểm: "Cabin was too hot and not enough bathrooms."
Ưu: "The Qatar Airways price."
Ưu: "The food was good. The legroom was enjoyable."
Khuyết điểm: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Ưu: "It was a direct flight with good food and movies to choose from"
Khuyết điểm: "Small cramped seats in economy"
Ưu: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Ưu: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Ưu: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Khuyết điểm: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Ưu: "I liked the crew"
Khuyết điểm: "My first flight to DOHA was cancelled"
Khuyết điểm: "No lie flat seats."
Ưu: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Ưu: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Ưu: "Qatar Airways Is Fantastic Service"
Khuyết điểm: "Service and Food Selection"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Very spacious, good food & service"
Ưu: "Everything is fine and have a wonderful time"
Ưu: "The Chicago flight was more than hour late so had to miss my cincinnati connection. Had to wait for 4 hours at the airport to catch my next flight- making the long journey even longer. No priority lounge access provided to make up for the delay. Qatar never getting my business again."
Ưu: "The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful."
Khuyết điểm: "The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord."
Ưu: "Overall I would highly recommend it. Excellent service, good food, good on board entertainment. Flight attendants and crew in general very polite and very helpful. Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay.."
Khuyết điểm: "Everything went smoothly, I had no bad experience with this flight.."
Ưu: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Khuyết điểm: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "Crew were nice and courteous. Quickly boarded passengers and deboarded passengers upon arrival in Qatar."
Khuyết điểm: "Late departure from Amman without update as to reason."
lost my luggage, i was told my luggage was checked through to my final destination but apparently i needed to pick umit up at my first port of entry into the US and re-check it as a result, i didn’t have medicine i needed, and luggage was lost
Over all was okay. I asked for pillow 2 times never got it,
The business class product is excellent
The flight is canceled due to bad weather, no available flight next day, had to change destination the next day and pay extra money to go to Los Angeles
Ưu: "The crew was OK. The seats were normaly OK."
Khuyết điểm: "Maybe better food"
Khuyết điểm: "Very comfortable and well run."
Khuyết điểm: "Is amazing"
Ưu: "I had a nice exit row seat and the plane had a good selection of entertainment."
Khuyết điểm: "flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers."
Ưu: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Khuyết điểm: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
Khuyết điểm: "1 hour delay due to weather"
Khuyết điểm: "The airline lost my luggage. I have to wait two days for it's return."
Ưu: "Leg room was OK"
Khuyết điểm: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Ưu: "What did you like?yes"
Ưu: "plenty of food that was good quality, lots of entertainment options, usb to charge. flight attendants very nice and helpful. one of the best international flights in a while."
Khuyết điểm: "seats recline so much that when the person is reclined in front of you, almost like they're laying in your lap! but this can also be nice for your own reclining."
Khuyết điểm: "Nothing"
Ưu: "The kids goodies package. Also the package with The toothbrush, sleepmask, socks. Pillows and blankets were a life saver."
Ưu: "Large screen tv and new mivies"
Khuyết điểm: "Middle"
Ưu: "Excellent all around"
Ưu: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Khuyết điểm: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Ưu: "Good entertainment."
Khuyết điểm: "Need to have better boarding and organization."
Khuyết điểm: "There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful."
Ưu: "I am a disabled passenger. Turkish look after me well."
Khuyết điểm: "No complaints. Good service"
Ưu: "The food and entertainment were okay."
Khuyết điểm: "The staff was rude. The entertainment consoles didn’t work well."
Ưu: "Food, crew."
Khuyết điểm: "Boarding process which did not use jetway."
Ưu: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Khuyết điểm: "N/A"
Khuyết điểm: "I had to buy a Tukish Visa...spend the night in Istanbul.Screwed up my driver,my Mom had to call and cancel my appointments.I had no clothes,of toiletries....just a nightmare"
Ưu: "Worst flight"
Khuyết điểm: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Ưu: "In flight entertainment is great! Good selection of movies, nice screens."
Khuyết điểm: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."
Ưu: "Courteous service. Good food."
Khuyết điểm: "USB plug did not work, but was offered a different seat."
Ưu: "Crew member prepared simple pasta"
Khuyết điểm: "Took real long before the meal was served and this was hard as the passenger was diabetic."
Ưu: "Food good movie selections and Nice staff"
Khuyết điểm: "Nothing"
Ưu: "Great food, good selection of movies."
Khuyết điểm: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Ưu: "I normally always like flying with TK - this was a clear exception. Unfortunately what normally feels rather enjoyable was today some 18 hours of suffering."
Khuyết điểm: "My headphone - outlet did not work - had to hold the connector manually the whole flight tonhear something of the movie. But the boarding procedure was far worse - it took almost 1 hour standing up due to new rules of technical equipment and all bags having to be opened. I understand safety goes above all - but off you know You have this time consuming process - do it in an area where people can have a seat while waiting!"
Ưu: "Foods and Services of Flight attendants ar so good.. The best flight service compare with the US flights."
Khuyết điểm: "They don't speak very well English"
Ưu: "Movies on board"
Khuyết điểm: "It was cancelled twice, and the third flight redirected to Bodrum, southern Tirkey. Should have taken us another route if Istanbul had a snowstorm. could have redirected us through Dubai to SFO, or Beijing to SFO."
Khuyết điểm: "Terrible connections. Long delays. Truly awful"
Ưu: "Food; power outlet."
Khuyết điểm: "legroom."
Ưu: "excellent service"
Khuyết điểm: "Too bad they did not share snacks during the flight"
Ưu: "they are good thank you very mush"
Ưu: "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
Khuyết điểm: "Everything was fine."
Khuyết điểm: "I was not allowed the cancel my flight. I lost a lot of money and I will never book through or fly Turkish airlines again. They were rude and had terrible customer service."
Ưu: "Low prices & generally good service and entertainment"
Khuyết điểm: "In contrast to my trip from SFO, this was a delight. They use Airbus A330s, which are huge and very comfortable. The food was pretty good and the service quite warm. The boarding was again late --it is becoming a theme with this airline and of course, we were late taking off and arriving,"
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "All other crew was very nice, good seats"
Khuyết điểm: "No wifi, FA skipped me when giving flight bag"
Khuyết điểm: "No applicable"
Khuyết điểm: "The food is horrible"
Khuyết điểm: "complimentary ear plugs for when there are crying children"
Ưu: "The flight crew was amazing. Super considerate and very fun to talk to/be around especially on my first flight."
Khuyết điểm: "Honestly, nothing! The entertainment was not necessary for such short flights and were still available. The pretzels were... well... pretzels so no complaint there. Overall great flight"
Khuyết điểm: "Too freakin cold."
Khuyết điểm: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Ưu: "The flight actually arrived ahead of schedule!"
Khuyết điểm: "Stewardess very rude"
Ưu: "Yes, very satisfied"
Khuyết điểm: "Provide more variety of snacks"
Ưu: "Flight was on time. They fed us two meals."
Khuyết điểm: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Ưu: "The crew were great and the flight was quick."
Khuyết điểm: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Ưu: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Khuyết điểm: "N/A"
Ưu: "Boarding, entertainment"
Khuyết điểm: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Ưu: "Not a full flight"
Khuyết điểm: "Not unhappy"
Ưu: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Khuyết điểm: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
Ưu: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Khuyết điểm: "in all the flight you did not have internet WiFi"
Khuyết điểm: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Ưu: "The movie selection was great!"
Ưu: "We were delayed, but still arrived almost on time at our destination"
Khuyết điểm: "Delay due to weather."
Khuyết điểm: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
Khuyết điểm: "Seats were too narrow and distance between sets is too small"
Khuyết điểm: "Communication"
Khuyết điểm: "The flight was two hours late leaving which caused me to miss my flight to Prague. The notifications about the delay and next steps for rescheduling the second flight were delayed and sent to the wrong email address."
Khuyết điểm: "The connecting flight from Raleigh to Philly was cancelled so we missed the flight to Manchester. We booked , through Kayak, with British Air and paid extra for premium economy and the actual carrier, American, doesn’t know how to process a refund and no such seats are available on our rebooked flight 24 hours later so it has been frustrating."
Khuyết điểm: "Delays and more delays"
Ưu: "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
Ưu: "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
Khuyết điểm: "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."
Ưu: "The flight was 30 minutes faster than initially scheduled. It was great."
Khuyết điểm: "The flight left 10 minutes late, but on my positive comments, this was remedied in the end."
Ưu: "Not over crowded and friendly crew."
Khuyết điểm: "N/A"
Ưu: "The crew we're very pleasant & friendly. The flight was on time even though we sat in the runway for a bit."
Khuyết điểm: "Having to pay 3 Euros for a cup of coffee. And the seats were very uncomfortable."
Ưu: "But the crew was great!"
Khuyết điểm: "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
Ưu: "New aircraft with good entertainment system. Did not crash."
Khuyết điểm: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Ưu: "Smooth flight with no issues at all"
Khuyết điểm: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
Ưu: "Comfy/roomy seats, friendly staff, female pilot!!"
Khuyết điểm: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Khuyết điểm: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Ưu: "On time"
Khuyết điểm: "Very cold on board"
Ưu: "Love the direct flights from RDU to West Coast. Wish there were more cities on the list. The flight was delayed about 45 minutes after we boarded for take off. I hate sitting on planes idling. The seats are already uncomfortable, then add more time onto that to sit. But we made up the time in the air for an on time arrival. Hmmmm?"
Khuyết điểm: "For a 5 hour flight at dinner time and then the 3 hour time change, the snacks provided are not enough. You just have to remember to bring food on the plane and then risk annoying your fellow passengers with the food/dinner dining space. More checks of drinks would be nice too. Cost cutting measures, but minimal considering a packed flight and pretty high ticket price."
Ưu: "- Great entertainment system and choices - Timely departure and arrival"
Khuyết điểm: "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"
Ưu: "Boarding, staff, service, arrival all great"
Khuyết điểm: "No issues"
Ưu: "Everything was great. Comfortable seats & good service."
Khuyết điểm: "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."
Ưu: "Slick boarding"
Khuyết điểm: "No movies on way out."
Khuyết điểm: "Flight attendants barely made eye contact and certainly didn't make us feel welcome in business class."
Ưu: "The aircraft was not well maintained, middle holds were small and could not accommodate a normal hand bag. A side hold had to be taped to close it."
Ưu: "Worst customer service I have ever experience"
Khuyết điểm: "They canceled my flight to Florida due to hurricane then refused to refund my return flight ticket. How can I fly back if I never made it there. Bunch of thiefs kept my money and they never got me to my destination."
Khuyết điểm: "Maintenance delay caused me a 4 hour delay getting home on a work night. Going to be a long day tomorrow. Switched connector to United."
Ưu: "Flight left about 30 min late but still landed in philly pretty much only time."
Khuyết điểm: "I wish there was a way to request to not sit next to someone carrying on a pet."
Khuyết điểm: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Ưu: "Loved that we were on time and that the counter personal were polite and patient."
Ưu: "That we at least made it to Chicago."
Khuyết điểm: "That the plane coming into Raleigh from Dallas had technical problems so it made us miss our connecting flight in Chicago. I needed to be at work in Des Moines Monday morning at 8 and they bumped us to a flight from Chicago to Des Moines for 12:00 pm Monday afternoon. We had to pay $280 to rent a car and I drove all night and went straight to work without even going home to shower or get ready or anything. My 4 and a half year old son had to endure the whole thing too."
Ưu: "Everything was on time, no delays."