Ưu: "Reliable service, clean cabin"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Flexible seating due to only very few passengers. On time departure and arrival"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "The help desk employees who helped me rebook my flight."
Khuyết điểm: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Khuyết điểm: "The person next to me had a distinct body odor."
Ưu: "Always love the SIA business product on long haul."
Khuyết điểm: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Khuyết điểm: "Reservation online"
Ưu: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Khuyết điểm: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Khuyết điểm: "Great Airline. Great staff and service. Good food and drink."
Ưu: "Everything, perfect flight"
Ưu: "The crew was amazing. The seat were uncomfortable"
Khuyết điểm: "Food could have been better."
Khuyết điểm: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ưu: "Boarding. Timely departure"
Khuyết điểm: "Entertainment selection."
Ưu: "everything in suite class"
Ưu: "Service was excellent, always with a smile."
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ưu: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Khuyết điểm: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Ưu: "The crew was very nice and professional and the amenities were top notch."
Khuyết điểm: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ưu: "Very organized"
Khuyết điểm: "Seats could be a bit more comfortable in premium economy"
Ưu: "The flight attendants were amazing."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Khuyết điểm: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "There was nothing to complain about..a very friendly staff, departure on time !"
Khuyết điểm: "No newspapers and magazines on board !"
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Khuyết điểm: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Ưu: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Khuyết điểm: "Nothing! Best daytime flight to europe! And home before midnight"
Ưu: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Ưu: "Service from Singapore airlines"
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Khuyết điểm: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ưu: "Crew was great. Food not bad for airline food . It was clean."
Ưu: "The service, seats, food, drinks and bed!"
Khuyết điểm: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ưu: "they even addressed me by name"
Ưu: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Khuyết điểm: "There is nothing I did not like."
Ưu: "Fast boarding and crew"
Khuyết điểm: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Ưu: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Khuyết điểm: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Ưu: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Khuyết điểm: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Everything was wonderful!
The entire crew was awesome, very courteous and well above the standard. Keep up the good service and I would want to travel more with Qatar Airways.
The flight was great but layover was 14 hours and nothing was provided by the airline to cushion the wait.
Clean, neat, well maintained and on time performance.
Qatar airlines denied issue of any Boarding Pass to me at the Airport Check in counter, siting the reason that pre-booking of Covid Test appointment 'on arrival' at Kolkata Airport (CCU) was a mandatory requirement, even if I was not traveling from (or through) any of the 19 (nineteen) 'AT-RISK' countries notified by Govt.of India for the purpose of International Arrival. Moreover, Air-suvidha form of Govt of India which I had pre-filled with required documents, never asked me or redirected me to any Covid test pre-appointment site 'on arrival' by the international passenger. The QA executive at the Houston (Texas, USA) air-port check in counter informed me about this about this and said it has come from their internal memo. They even denied issuing me a copy or to take any photo of the same internal note. Though as per our understanding the same is not required as per Govt of India's latest guidelines in related to international passengers arriving in any of the Indian airports (including Kolkata). My subsequent telephonic call to Qatar Airways Customer Care centre also did not help. They only could inform me to send a mail using 'feedback' link in the Qatarairways official site and ensured that it would be replied within 12 hours. Even after making a complaint (through Feedback link in QA official website), I have not yet received any reply from them even after 4 days (besides an automated acknowldgement) of my complaint. In none of their earlier communication to me, neither Qatarairways nor by 'Kayak' / Indian Eagle, this requirement (even if it was mandatory) was ever been ever communicated to me. Suffered a huge loss due to this. Very much disappointed with the Qatar airways.
After 4 flights in one month with Qatar I opened up an account to become a member. I will not be using any other airline unless I absolutely have to.
The service is top notch, and they really make you feel valued and comfortable.
unfortunately we were unable to travel at this time due to the ongoing Covid situation in Sri Lanka. we hope to go instead in March 2022.
Ưu: "The crew did a great job."
Khuyết điểm: "Flight was a little long!"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Khuyết điểm: "They are the best and air Canada should learn from them"
Ưu: "Seat more comfortable ."
Khuyết điểm: "there is need to improve food & entertainment section."
Khuyết điểm: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Khuyết điểm: "Mu luggage got broken"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Ưu: "Everything was great"
Khuyết điểm: "I advise Qatar Airways"
Ưu: "Plane design was nice"
Khuyết điểm: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Khuyết điểm: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Ưu: "Excellent Service and most friendly staff"
Khuyết điểm: "Nothing was bad. But the food taste can be better"
Ưu: "The entertainment was reasonable, I enjoyed the festive choices."
Khuyết điểm: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "comfortable seats, pretty good food, extremely gracious cabin crew."
Khuyết điểm: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
Ưu: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Ưu: "The flight from Doha to Beirut was not fully booked, we could move easily."
Khuyết điểm: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."
Ưu: "Flight services"
Khuyết điểm: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Khuyết điểm: "Nothing"
Ưu: "air hostess very nice polite five star"
Khuyết điểm: "seat alloted"
Ưu: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Ưu: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Khuyết điểm: "Plane wasnt clean enough specially toilet."
Ưu: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Khuyết điểm: "NA"
Ưu: "Leg space seat near the emergency exist. Courteous staff"
Khuyết điểm: "Food quality could be better"
Ưu: "Good attitude from staff"
Khuyết điểm: "Lack of internet access is not acceptable during long flights."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Overall OK food not all that up to the mark"
Khuyết điểm: "3 out of 4 bags did not arrive even after 1 day of journey completion"
Ưu: "Crew was great"
Khuyết điểm: "Out of mango juice and the plane was too old."
Ưu: "My family was happy with the service provided by Qatar airline."
Ưu: "Great service and food."
Ưu: "Nothing really"
Khuyết điểm: "Food was really bad might as well have junk food."
Ưu: "Vegetarian food options"
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Khuyết điểm: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Khuyết điểm: "There was no water in the flight's restrooms"
Ưu: "The entertainment choices were great."
Khuyết điểm: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."
Ưu: "Excellent meals (3) and great service. Efficient minimal layover in Qatar."
Khuyết điểm: "Coach seating on the plane from Nairobi to Qatar, for 5+ hour flight, very tight and cramped. Coach seating on flight from Qatar to NY was slightly bigger but not as spacious as coach seating on China Southern."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Great crew members.. Very helpful"
Khuyết điểm: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Ưu: "I don't like at all"
Khuyết điểm: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
Flight is always late :-(
After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
Khuyết điểm: "For a 1 hour flight from Chiang Mai to Bangkok, they served a delicious meal and hot beverages. Great seats in business class. Nice Thai lounge in Chiang Mai airport. Would definitely fly Thai Airlines again!"
Ưu: "We may not take Thai airways after our horrible experience with rude crews."
Khuyết điểm: "Very rude flight attendants .."
Ưu: "The prompt service of the staff and comfort of the plane."
Khuyết điểm: "Warm snacks instead of cold pastry."
Khuyết điểm: "Allow passengers to select their seats when paying for a ticket."
Khuyết điểm: "Improve food Better movies"
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Khuyết điểm: "Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane."
Khuyết điểm: "Moré communication about the long delay."
Ưu: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
Ưu: "Food and entertainment were consistently good."
Khuyết điểm: "The plane felt old, and wasn't as roomy as the plane for Melbourne to Bangkok. It felt like we we're sqwished into a tin can - it was like flying 15yrs ago. The plane was extremely hot at the back of the plane, but not in other parts. The service was average and if you asked for something it was done begrudgingly."
Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"
Ưu: "Seat from delhi was very small"
Khuyết điểm: "All okay"
Khuyết điểm: "Thai food instead of Nepalese Curry. Thai food is the best."
Ưu: "2 empty seats next to me"
Khuyết điểm: "Nothing"
Ưu: "Everyone was very nice and hospitality was great."
Khuyết điểm: "a better selection of movies/entertainment."
Ưu: "Nice plane. Seats fairly comfortable. Pleasant crew."
Khuyết điểm: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Ưu: "Thai are so dependable and such lovely service. Nothing is too much."
Khuyết điểm: "N/A"
Ưu: "Good friendly staff. Good flights"
Khuyết điểm: "Food wasn’t good. Movies selection is not good."
Ưu: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Khuyết điểm: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
Ưu: "Great service, comfortable seats, great entertainment."
Khuyết điểm: "N/A"
Ưu: "Same as above, nice staff and an amazing plane."
Khuyết điểm: "Nothing."
Ưu: "Service was great, food options were good. I have no complaints."
Khuyết điểm: "I have not complaints about this trip."
Ưu: "Four delays. 3 hours late. Rough landing."
Khuyết điểm: "Crew was polite."
Ưu: "The crew was very nice"
Khuyết điểm: "N/A"
Khuyết điểm: "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
Ưu: "Check in staff were very nice"
Ưu: "I pre-ordered a seafood meal. It was excellent."
Khuyết điểm: "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed"
Ưu: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
Khuyết điểm: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
Ưu: "Cabin atmosphere. Staff attitude. Cleanliness and modern."
Khuyết điểm: "Seat is not very comfortable. Too straight up."
Ưu: "Good food, friendly crew"
Khuyết điểm: "Entertainment limited, arrival in BKK terrible, offloading a 747 with busses is a no go. Long waiting time in plane."
Ưu: "very comortable seat in business class. very pleasant flight attendant pretty good meal"
Khuyết điểm: "flight did not pull up to the gate. Everyone had to walk down the stairs and get on the bus."
Khuyết điểm: "no headphones or media available."
Khuyết điểm: "Very uncomfortable seats in business class. Window seat passenger cannot get out without aisle Seat passenger being disturbed Food below par."
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Ưu: "Mobility service help. Ground staff service with a smile"
Khuyết điểm: "Outdated Entertrainment system... btw, no entertainment system... safety video had so many hiccups, need to restart multiple times. First flight which did not have either Pepsi or Coke products. Only carbonated drink available is spirite.. very disappointed. Crew was not friendly.. Even when the wish for entry or say bye, attitude and face they make towards Indian looking people was very unacceptable."
Ưu: "On this return flight, we had much space than several days ago. Thus, I enjoyed working all night during this midnight flight."
Khuyết điểm: "The food was OK, but there should be some snack for awaken passengers."
Ưu: "When I boarded this flight, I could already feel the Thai atmosphere. I generally enjoyed the flight without any serious problems."
Khuyết điểm: "I was surprised to realize that we were packed in this full flight to Thailand from Sapporo like sardines. However, it was OK because I was alomost always sleeping during the flight. I had to stayed up late at previous night. Actually I expected more about the Thai food on the flight, but the flight attendants didn't explain much about it and it was generally mundane."
Ưu: "Seat was nice but it was a different plane than usual."
Khuyết điểm: "Food was bad."
Ưu: "Food and drink on board in business class."
Khuyết điểm: "None"
Ưu: "Food was good, stewardesses were really courteous."
Khuyết điểm: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
Ưu: "did not use the entertainment, rested instead. Food was good. Only thing I would say -- they should not rush meals too much -- be a little more peaceful about it after they serve so we can enjoy properly. Crew are very good and polite. Seats are comfortable. Plane could be a little warmer. Always need to use a blanket. Wait too long in Bangkok - wish it were shorter."
Ưu: "The staff, the plane, their sense of urgency. I loved it. We got to our destination on time!"
Khuyết điểm: "No vigitirian food"
Ưu: "friendly, thorough service, and entertainment. A comfortable trip."
As an elite member i was put in the back - bad Also both flight delay total more than 1 hour
Khuyết điểm: "Kayak really dropped the ball and I have lost the entire cost of the tickets AND the travel insurance which didn't do anything. What a waste!"
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Ưu: "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
Khuyết điểm: "Nothing! Awesome Airline. Would use again when traveling to Asia."
Khuyết điểm: "Good everything"
Ưu: "Yes the crew was amazing and the seat"
Khuyết điểm: "As long as nothing bad happens that is plenty good enough."
Ưu: "Not too expensive"
Khuyết điểm: "Better/more comfortable seats"
Ưu: "I liked everything about the Flight, and Crew"
Ưu: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Khuyết điểm: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Ưu: "the headphone was so great that i was away from the noise, and i do had a good sleep on the plane."
Khuyết điểm: "it’s a pity that i missed the hot snack of premium economy."
Khuyết điểm: "Everything perfect"
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "Very standard flight overall, but was mostly impressed with how hard they worked to get me a veggie meal when it was not in the system. The staff was super accomodating and very friendly. I had read a lot of things about them losing bags, so I was nervous. Mine came through very quickly from Hong Kong to Tokyo, and I had a stop in between."
Khuyết điểm: "Flight was delayed and it was not mentioned until past boarding time."
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Ưu: "The staff was very friendly and accommodating"
Khuyết điểm: "Food was nothing special"
Ưu: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
Khuyết điểm: "Nothing I didn't like."
Ưu: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Khuyết điểm: "I didn't like the restroom it was too small to go number 2 in."
Ưu: "I do like their premium economy class, nice attendants"
Khuyết điểm: "Food is average, their airbus planes within asian countries are obselete, all 4 flights we had with them are all delayed,"
Ưu: "the price and the food great, the crew are friendly"
Khuyết điểm: "only 2 meal service on a 13 hour flight feom la to taipeh. no snacks in between. got hungry on that flight!"
Ưu: "the lighting and mood of entrance is comforting and exciting, feels like a trustworthy aircraft. the crew is very helpful!"
Khuyết điểm: "absolutely nothing of sustinence for vegetarians, every other airline I have been on has fantastic in flight food menus, there is no menu on china airlines and I was unaware I had to notify the flight before hand. there was a sandwitch leftover they were able to give me but the bread smelt like beer and tasted so bad, the quality of the food in general is very poor and should be reconsidered. (orange juice is not juice but a drink)"
Ưu: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Khuyết điểm: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Khuyết điểm: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Khuyết điểm: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Ưu: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Ưu: "I had 4 seats for me"
Khuyết điểm: "The flight attendants were not friendly."
Khuyết điểm: "I was flying with todler and they dont have food option for kids also the menu was only left to one choice, and it's too spicy for todler to eat, so it was bad in food choice."
Ưu: "Service, crew and food were exceptional"
Khuyết điểm: "Nothing to complain about"
Ưu: "The food, the plane."
Khuyết điểm: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "No issues, no delays, food and services on par."
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited on movie selections & food was ok"
Ưu: "The crew memebers were very kind and assisted in any way possible."
Khuyết điểm: "The seats were not that comfortable and very close together. Very booked flight"
Khuyết điểm: "The smaller jet does not have adjustable over head air controllers. If you sit toward the front by the emergency exit there is no air-conditioning and I was sweating for the entire trip. As you move toward the middle of the plane it seems to be much cooler. Also the video screen is very dark and small. I set the screen to the brightest setting and couldn't see half the movie. Furthermore, for some reason the crew left the bright lights on in the cabin for the entire 6-7hr trip, which made it difficult to sleep or watch the movies. My longer trip to NY with the larger and newer plane was MUCH better!"
Ưu: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Khuyết điểm: "Nothing! It was great!"
Ưu: "All of the staff were super helpful and friendly. Most were able to communicate in English as well. I would highly recommend requesting ahead of time a VOML (Oriental Vegetarian Meal). Although I was unsure of some of the asian vegetables used, all of the meals had a delicious flavor and always came with a side of fruit, a little desert, and a bun. For those skeptical of airplane food, this was definitely a safe bet!"
Khuyết điểm: "That they do not show what zone is boarding on the TV monitor near the boarding gate, so you have to listen carefully through several translations. The entertainment system while on flight was a bit out of date (quality of the screen was a bit poor), but they did have several good viewing options. I also found that all of the planes did not have a/c controls that you can automatically adjust."
Ưu: "Promptly served food"
Khuyết điểm: "Very tight connection due to delayed first flight"
Ưu: "Very good service.on a scale 1 to 10,I give 10 point. Keep up the good job. Thanks"
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Khuyết điểm: "Very very slow exit at SFO"
Ưu: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Khuyết điểm: "I can't think of a thing that wasn't to my liking."
Ưu: "On time, friendly people, airplane not too crowded, vegetarian food was good, luggage unloaded quickly so little waiting upon arrival in Taiwan."
Khuyết điểm: "Carry on luggage weighed 9 Kg and they told me I had to remove some things. Suitcase was standard carry-on size, fit well into the display frame. I had plenty of room in the two checked in bags but they had already been processed and moved out on the conveyer belt. Never heard of such as small allowance for carry-on luggage, at least on Delta, United and the other airlines I generally fly. My impression was that this rule was not much enforced since I saw many carry-on bags bigger than mine and judging by the effort I saw when people put them overhead, they likely were heavier than mine."
Ưu: "Interior design is the best. Nice seating and in -flight entertainment"
Khuyết điểm: "My flight got delayed"
Ưu: "Friendly and helpful crew."
Khuyết điểm: "The flight from SGN to Taipei left and arrived late."
Ưu: "We purchased Economy Plus tickets and were bumped up to Business Class since there was no EC seats on this flight leg. Great service and meal."
Ưu: "Seating comfortable for short 5 hr business class seats. Wine selection excellent. Food below par but ok. Cabin crew excellent."
Nothing to complain, except the prices
Staff was courteous and helpful and I had access to the information I needed
Flight was 20minutes delayed with no official announcements as such but not a huge deal. Smooth experience otherwise.
Ưu: "No complaints, Turkish airlines is simply one of the best company in Europe."
Ưu: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Khuyết điểm: "Hon our food reservation Provide food as initially requested Unbiased attitude."
Khuyết điểm: "Food"
Khuyết điểm: "I didn't fly, they opened counters late"
Ưu: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Khuyết điểm: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Khuyết điểm: "Baby crying very very tight dear space"
Khuyết điểm: "The flight was overbooked. We where forced to take another flight 6 hours later and in returen we where promised a 250 euro compensation and a 5 stats hotel to wait in. What actually happend is that we had to wait for 3 hours in a room without enoth chairs for everyone and then we got entry to the cheapest lounge at the airport."
Khuyết điểm: "Missed this flight due a layover and had to wait in the airport overnight."
Ưu: "nice that food was provided."
Khuyết điểm: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Khuyết điểm: "The airport in Turkey had no a/c it was sweltering and packed. It smelled to high hell. Boarding was crazy with people shoving and pushing and cutting each other to get throug"
Ưu: "It was on time"
Khuyết điểm: "The seats are so crammed together and for 11 hour flight it became quite uncomfortable after a few hours"
Ưu: "Good food, good crew, free beer"
Khuyết điểm: "Late by 20 minutes. Touchscreen is starting to go out."
Ưu: "Great service and food"
Khuyết điểm: "None"
Ưu: "Good food Hotel accommodations were okay once we had to stay overnight."
Khuyết điểm: "The flight left early and left about 10 passengers behind leaving us stuck in Turkey for the night. The customer service was not good, they were extremely rude and unapologetic."
Ưu: "Food Free wine and drinks Good movie selection Good headphones Good and nice team"
Khuyết điểm: "The lost 3 of my bags"
Ưu: "Crew was great. Good selection of movies too."
Khuyết điểm: "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
Ưu: "No any trouble during flight."
Khuyết điểm: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Khuyết điểm: "There was no child meal dispite us ordering it."
Ưu: "Turkish Airlines does a fantastic job. I won’t fly any other airline to Greece. For the value and service it is second to none."
Khuyết điểm: "Good service."
Khuyết điểm: "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
Ưu: "Usually a great trip."
Khuyết điểm: "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."
Ưu: "Aircraft was clean enough Crew was fine Food was ok Turkish could have planned to be better than European airlines It is trying to become like them Restroom was cleaner than competition"
Khuyết điểm: "Ok"
Ưu: "The food is imazing"
Khuyết điểm: "40mins rotar"
Ưu: "Smooth ride"
Khuyết điểm: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"
Ưu: "Non- stop option! Great food."
Khuyết điểm: "Some of the crew members had an attitude issues and they weren't as attentive as others."
Khuyết điểm: "I requested for a vegetarian meal both times and I was denied both times because they said they didn't prepare any vegetarian meals. The flight attendant was so rude about it. They also lost my baggage TWICE. Upon arrival in Tel-Aviv and upon return to Stuttgart."
Ưu: "The crew and Rome team were great. Very accomadating"
Khuyết điểm: "From Europe there are many parole headed to Asia who will overpack. I waited an extra 25 minutes in line behind a man who was over weight on luggage and refused to pay. The attendant did well but the security had to be called because of the situation. I would like to say this is unusual but I believe it is actually prett common."
Ưu: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Khuyết điểm: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Khuyết điểm: "Return flight from Delhi to Istanbul to Houston cancelled on Jan 8 2017 due to bad weather in Istanbul. Extremely poor to non-existent process in communicating and rerouting passengers. Frustrating to me and monumental time loss for business travellers like me."
Ưu: "the food is great, very good multimedia system"
Khuyết điểm: "Terrible food. I saw many others leave the food, only have bread and fruits. The same to me."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Food and entertainment are great"
Khuyết điểm: "The airplane is not as good as you would expect from the best airline in europe"
Ưu: "Professional services especially from crews. Boarding/comfort/food/entertainment are good too."
Khuyết điểm: "It is better that the food has Turkish style."
Ưu: "Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. They said it didn't matter who's fault it was. So my entire trip got cancelled. So I can't rate the flight, but unless you can guarantee you won't miss the flight, I would not recommend taking the risk of losing all your money and ruining your trip."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Arrived on time even though it was late departing."
Khuyết điểm: "Crew never informed us why they were late departing. Boarding the airplane was problematic."
Ưu: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Khuyết điểm: "The screen of the entertainment programme is too busy to find things"
Ưu: "Nothing special."
Khuyết điểm: "No Internet, seats were very uncomfortable..ugh"
Ưu: "Thats awesome"
Khuyết điểm: "All personel it was good."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "fast boarding, on time"
Khuyết điểm: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"
Ưu: "Fast. Tasty food. Good movies. Great Service."
Khuyết điểm: "N/A"