Friendly staff. Could improve on the leg room!
Flight from Singapore to EWR was too long.
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
Ưu: "Price is good"
Khuyết điểm: "The food can be more improve"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Khuyết điểm: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Ưu: "The crew was amazing"
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "Cabin crew were great"
Khuyết điểm: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Khuyết điểm: "Reservation online"
Khuyết điểm: "Seat space could be wider for working"
Ưu: "Boarding. Timely departure"
Khuyết điểm: "Entertainment selection."
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Khuyết điểm: "Old plane. Technology didn't work"
Ưu: "The seats were comfortable and the staff was very attendant!"
Khuyết điểm: "No complaints"
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "crew very helpful with seating service on board also good"
Khuyết điểm: "head phones for entertainment very uncomfortable Food not to my taste"
Khuyết điểm: "Delayed"
Ưu: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Khuyết điểm: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Ưu: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Khuyết điểm: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Ưu: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Khuyết điểm: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Ưu: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Khuyết điểm: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Ưu: "The staff were so friendly and helpful."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Boarding, friendly crew"
Khuyết điểm: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Khuyết điểm: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Khuyết điểm: "The seats and there is not much leg room"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "Food and good service"
Khuyết điểm: "None"
Khuyết điểm: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Ưu: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Ưu: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Khuyết điểm: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Ưu: "The seat comes with foot rest attached to the front seat."
Khuyết điểm: "I asked for decaf coffee and the attendant totally forgot about my request."
Ưu: "The entertainment 100s of movies & Shows The very good portions just right"
Khuyết điểm: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "Everything on time."
Khuyết điểm: "Nothing really bad one food on return flight not great but ok."
Ưu: "Crews were attentive to elders."
Khuyết điểm: "Food is mediocre."
Ưu: "i can't say amazing but they're doing their job well!"
Ưu: "Crew was very nice. What I like to say is the ramp and bus boarding in lax is awful also the site arranging the trip should give us right away the choice of seats .. For me that’s very important"
Khuyết điểm: "Choice of seats when purchasing the airline tickets"
Ưu: "Clean, on time, friendly staff, feel safe."
Khuyết điểm: "More various food and less fat."
Khuyết điểm: "Food and movie selection"
Ưu: "Flight was on time and the ride was smooth."
Khuyết điểm: "Need option to order vegetarian food, including a day in advance."
Ưu: "Was amazed because of the Hello Kitty theme in the plane , very friendly staff very worth trip"
Khuyết điểm: "Nothing everything went well"
Ưu: "Comfy seats (no need for pillow), large touch screen, generally clean"
Khuyết điểm: "Better food. I love airplane meals and been on many different airlines and sad to say, eva air has the worst food out of all of them"
Ưu: "The experience overall was great. Comfortable seats, good entertainment, and flight attendants who were professional."
Khuyết điểm: "The food was not great."
Ưu: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Khuyết điểm: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Ưu: "Great entertainment, pretty good food."
Khuyết điểm: "Service was okay but nothing special."
Ưu: "Seat was ok"
Khuyết điểm: "Everything could have been better"
Khuyết điểm: "Seating way too tight"
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Ưu: "They very helpfull"
Khuyết điểm: "The chair was too small"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "Not many interruptions by crew on the PA system. Communication was kept quick and to the point. Flight Attendants were attractive, courteous, and fairly efficient. They cam by more than the first flight, even though it was 1/3rd the length of light. I liked the beef w/onion & brocolli meal, although more onions should have been included, I think I got four small segments of onion. Yes, I’m nit-picking a bit . . . But that’s what reviews are for, right?"
Ưu: "Food served were delicious. Great customer service."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "EVA is a very good airlines. I recommend them for traveling"
Ưu: "Amazing food, comfy seats and good entertainments system"
Ưu: "Good food, lots of space, clean plane and friendly flight attendants. I would definitely fly with them again."
Khuyết điểm: "The flight from toronto to taiwan is very lengthy. On the return flight i ran out of things to watch on the in flight entertainment system."
Khuyết điểm: "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
Ưu: "Great food & entertainment choices"
Khuyết điểm: "The crew should have been more accommodating as I have a broken ankle and am in a cast and have to walk with crutches. It is painful and the only thing that helps the pain is to have it elevated. The crew was not accommodating to help me switch seats to one with more leg room."
Ưu: "Entertainment options were fine and meal wasn’tbad"
Khuyết điểm: "Seat wasn’t very comfortable but it was economy so oh well...."
Ưu: "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
Khuyết điểm: "Nothing"
Ưu: "EVA Airlines was a wonderful experience from the beginning all the way to the end. From checking in to receive boarding passes, boarding, stewardess, the food, everything was wonderful. They were always pleasant and had a smile on their face. When my trip was changed by the website (vayama) to fly back to the states, EVA Airlines went above and beyond to make sure I was taken care, placed on another flight, and made it home to get to work the next day. They didn’t have to take care of me, but the did and the professionalism is amazing! I’m very pleased with this airline and will fly with them again!"
Khuyết điểm: "N/A"
Ưu: "Flight was on time. Plane was clean and facilities were kept in good order. MUCH better than flying on United."
Khuyết điểm: "Food just okay."
Ưu: "best international flight yet in all areas, especially considering it was economy"
Khuyết điểm: "since I flew EVA both there and back to the states, I quickly ran out of movies to watch but this is such a minimal complaint"
Ưu: "I love the price, all staff was kind and helpful and the seats are comfortable."
Khuyết điểm: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Ưu: "The service, the food, the crew, everything."
Ưu: "Staff was courteous and attentive especially to the older passengers"
Khuyết điểm: "Nothing speaks volumes than an on time flight. While there was ample time for in between flight changes for leisure and rest, a delayed flight affects passenger demeanor and satisfaction the most."
Khuyết điểm: "It seems that not enough refreshment being served for a flight starting from home port."
Ưu: "Flight took off and landed safely :) food was available. Great movie selection"
Khuyết điểm: "Eggs were disgusting rubbery over cooked mess. Potatoes were also a disaster. I ate is as I had no options....... but wasn't even close to good."
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "20'' wide seat & 38'' pitch meal choices Great IFE"
Khuyết điểm: "very crowed flight not enough choice left when reach my row (24A & B) ambient temperature too warm"
Ưu: "Nothing. I find it ridiculous because I find a good deal on a flight I don't get credit for any of the miles!! I fly to Thailand 3-4 times a year and all I want is to get good service and when I have a three hour layover in Taipei to b able to go to the gold card lounge and relax!!"
Khuyết điểm: "Very shock during flight."
Ưu: "extra room in the extended economy class. i was upgraded to there because of my gold star alliance"
Khuyết điểm: "nothing to note"
Ưu: "Great amount of legroom in economy. No issues for me and I am 6'3''. Very nice staff"
Ưu: "Great airline, especially for a long flight. Would def use it again."
Ưu: "On time. Efficient. Clean."
Khuyết điểm: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Ưu: "For travel on an 11 hour flightnon economy, I would expect to have water or drinks offered on that small tray about maybe once an hour at minimum. We had to ask every time we wanted water or when the meals were served they weren't served with wine or water so we had to ask for that. It got to us about 20-30 min later. The service was terrible to say the least. I realize that we were in economy and not all classes are treated equal, but some water offered or wine during a meal isn't too much to ask."
Khuyết điểm: "Good& sevices"
Ưu: "Could charge my phone!"
Khuyết điểm: "Not a fan of crowded economy class flights"
Ưu: "Wonderful crew, excellent entertainment system, seats reasonably comfortable for economy class, food OK, a toilet I could actually stand up in. I had a tight connection in LAX, so they arranged for an "Express Connection" pass that was helpful. A EVA rep was waiting at the gate with a placard with my name on it to give me this pass. Nice touch."
Khuyết điểm: "Nothing. Great flight."
Ưu: "Easily my favorite airline for flights to Asia. Plenty of seat room in economy and possibly the world's prettiest stewardesses. Food is decent, service is efficient and friendly and the entertainment is excellent. When you factor in the price, impossible to beat, plus I really like landing in the morning much better than in the middle of the night, as it seems to minimize my jet lag. Did I mention that the stewardesses are all 10's?"
Khuyết điểm: "Best airline I have ever flown, my sixth roundtrip and they never disappoint"
Food was not Good at all.Seating capacity was also very short.
Khuyết điểm: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
Khuyết điểm: "Attendans have been impatient, nervous"
Khuyết điểm: "Had a broken seat it didn’t recline...."
Khuyết điểm: "No entertainment but it’s probably because it was a short trip"
Ưu: "Food and attentive of the crew."
Khuyết điểm: "The boarding took a very long trip on the bus from gate to the aircraft. The entertainment system need maintenance. Screen and head set socket are poor quality."
Ưu: "Everything else"
Khuyết điểm: "Cabin crew less approachable than usual"
Ưu: "Service and food"
Khuyết điểm: "Boarding for business class took a long time and was very out of order"
Khuyết điểm: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
Ưu: "Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!"
Khuyết điểm: "Nothing."
Ưu: "The planes are comfortable, the entertainment has plenty of options and plugs for your chargers if you want to use your own. The staff are friendly and very attentive. Emirates understands service. We had one cabin crew (on our flight to New York) named Amor who was was “on it” - attentive, helpful...everything you want on a long-haul flight!"
Khuyết điểm: "This isn’t Emirates’s fault, but it took over 45 minutes (after we had come through passport control) for the bags from our flight to come out and we almost missed our train into Milan. But that is the fault of Malpensa airport."
Ưu: "Entertainment Staff"
Khuyết điểm: "Delayed 40 min Long time for luggage"
Ưu: "Good food. Lots of movies"
Khuyết điểm: "Crying baby in business. Slow meal service. Car service driver didn't want to pick me up at my address when it was snowing."
Ưu: "Food ,seat,everything was just great"
Ưu: "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
Khuyết điểm: "Nothing's ng"
Ưu: "Everything, hands down best flights I've ever hand, I'm flying Emirates every single opportunity i get moving forward"
Ưu: "horrible baggage policy"
Ưu: "The inflight crew was helpful, kind and efficient"
Khuyết điểm: "Seat head cushion is not comfortable for short prople"
Ưu: "Wonderful service. Comfortable flight."
Khuyết điểm: "My TV wasn't working."
Ưu: "Easy, friendly and comfortable."
Khuyết điểm: "Last row seats so was a bit noisy. But nothing too bad."
Ưu: "Plenty of room even in economy. Good food for a plane. Very friendly"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Khuyết điểm: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Ưu: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Khuyết điểm: "We were delayed 2 hours on the runway. Temperature got hot during the night."
Ưu: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Khuyết điểm: "boarding was rather disorganized mob scene"
Ưu: "In flight entertainment"
Khuyết điểm: "It was an overnight flight but they serve dinner don't turn lights off then other passengers are shaking you awake to have you put ur seat up this was unacceptable"
Ưu: "Excellent selection of entertainment"
Ưu: "The flight was so nice! I landed on time, the food was good. I loved it the fact that I could charge my phone, have a good amount of tv show and movies to choose from. Comfortable seats. Yep I would recommend and I would flight with Emirates airlines again"
Ưu: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Ưu: "Crew was great, entertainment options expansive, food decent"
Khuyết điểm: "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."
Ưu: "It was comfortable with plenty of space since no one was on the flight."
Khuyết điểm: "The stop in Milan was unexpected and not marked on the ticket. It was irritating to stop in Milan and then have to reboard. I didn't notice when I was buying the ticket that the flight was a few hours longer than it could have been. I should have just booked my flight straight from Delhi to Europe. It would have been more efficient."
Ưu: "The aircraft windows were clean, that's about it!"
Khuyết điểm: "Everything, horrible food, no amenity bag for long flight. No toothbrush?? Dirty bathrooms from one hour into the flat guy till the end. Bad service all and all disaster not to mention that they cracked my suitcase."
Ưu: "So nice to still fly on a comfortable seat and with great and friendly service."
Ưu: "My first time on Emirates and it was great. Lots of room and amenities even in economy. Food was surprisingly good."
Ưu: "Great service, good food, lots of entertainment options."
Khuyết điểm: "Hard to sleep with multiple service times"
Khuyết điểm: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."
Ưu: "Everything was great. I didn't want to get off the plane."
Khuyết điểm: "Nothing"
Ưu: "The entire experience was first rate- an excellent web-based support network from flight planning through on-line checkin. Airport experience at both MXP and JFK was excellent.. attentive, efficient ground staff- as were aircrews on both our flights with Emirates. Top class, attentive.. really enjoyed the flight. And, we pushed back spot on time both legs."
Khuyết điểm: "They work the aircraft hard and it shows in small details.. broken latch in the head, bits of trash in the seatback pocket... but still head and shoulders above their competition. Oh, and it'd be nice to have bar service better coordinated with dinner.. the bar showed up quite a while after dinner was handed out. Tough if you prefer wine with your meal."
Ưu: "Smooth flight, nice crew and decent food. Good infotainment although I couldn't find live TV in the Menu."
Khuyết điểm: "The plane was uncomfortably COLD and DRY! Had two blankets on me and still sneezing. Seats were TIGHT!! Unbelievable!! Such a large plane had seats as small as baby car seats! Left the plane with red eyes, dry nose and aching joints!"
Khuyết điểm: "My car was left in Dubai , & I am not sure when I will get it."
Ưu: "It was more comfortable than a US carrier's coach class, but ,8 hours in coach is still rough."
Ưu: "Gorgeous plane, delicious food and great entertainment system."
Khuyết điểm: "My wife and I checked in together and we have identical bags, but hers did not make it to Milan BECAUSE IT NEVER LEFT NY DUE TO TOTAL INCOMPETENCE. IT TOOK 4 DAYS, 35 PHONECALLS AND INCREDIBLE PERSISTENCE TO MAKE SURE WE GOT IT BACK AND EMIRATES WAS AWFUL IN THIS REGARD."
Khuyết điểm: "Want to be a millionare English version"
Ưu: "Beautiful plane, lots of room, nice lighting, soothing colors, friendly staff, better meals, nice toy pack for my daughter."
Ưu: "The plane was lovely. The food was unusually good for coach. The flight attendants were really nice and I liked that they were from so many different countries. It was also a very smooth flight."
Khuyết điểm: "Nothing to complain about."
Khuyết điểm: "See above. Ended up on a shitty American Airlines flight instead."
Khuyết điểm: "Wasnt able to sit next to my wife on my honeymoon"
Ưu: "Crew very attentive and helpful"
Khuyết điểm: "Boarding chaotic and unorganized. Cabin temperature = sauna for first 90 minutes. Everyone stressed. Babies crying. No water. No service. But all seat back screens lit and hot. Awful."
Over all was okay. I asked for pillow 2 times never got it,
The crew doesn’t make u feel welcome . The food is ok all the 4 flights have inconvenient. The first one 7 hours late. We miss the convections and they don’t honor the ticket. We have to buy a new ones when we arrived to Istanbul . The flight cappadocia to Istanbul cancel and after 6 hours we flight . We had a big expectations about Turkish airlines and we will avoid to travel With them again .
On board WiFi did not get connected.
Khuyết điểm: "Everything was great, service was awesome! Thanks to everyone!"
Ưu: "the plan"
Khuyết điểm: "seevce was bed 10! hour alihhvwiyhb2 snacks"
Khuyết điểm: "Nothing."
Ưu: "Fligh on time."
Khuyết điểm: "The food on board."
Ưu: "The food was great, customer service also good and price is Afordable"
Khuyết điểm: "Personal and service were grea!"
Ưu: "This was superlative in every way...."
Khuyết điểm: "I liked everything."
Khuyết điểm: "My bag didn’t come"
Khuyết điểm: "Waitwd 1 hour"
Ưu: "Love the food, service and movies."
Khuyết điểm: "the flight it was on time and the personal on the board it was very nice"
Khuyết điểm: "Unconfoetable seat for business class. No priority for boarding in business clas. Old plane."
Khuyết điểm: "From more than 1h layover to 5 minutes."
Ưu: "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
Khuyết điểm: "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
Ưu: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Khuyết điểm: "Comfort of the seats."
Ưu: "Had ti spend while night in the Istambul airport. ...."
Khuyết điểm: "No connection till following evning"
Khuyết điểm: "they cancelled the flight 1882 3 days in a row without any clear explanation which is unacceptable. I had to spend many hours in a line each day to rearrange my flight."
Khuyết điểm: "I didn’t like being in a middle seat"
Ưu: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Ưu: "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
Khuyết điểm: "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."
Ưu: "I got a return ticket from Houston to Lagos, the first leg of my trip went pretty well, no hassle at all, the staff and crew were great and professional."
Khuyết điểm: "But the second leg of my trip which was Lagos back to Houston was horrible, the Turkish Airlines employees at the Murtala Mohammed International airport Lagos were the worst ever, unprofessional, rude and lack basic knowledge of boarding. Decided to do their own thing rather than what the airline allows. It's almost like they lacked training or just don't want to learn. No accountability whatsoever as one of the employee said "it's not like it's gonna affect my job anyways". Poor poor terrible customer service, no courtesy, no etiquette. I can go on and on but ain't nobody got time for their negativity."
Ưu: "Every thing"
Khuyết điểm: "Nothing"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
Khuyết điểm: "No air in cabin"
Ưu: "Crew member prepared simple pasta"
Khuyết điểm: "Took real long before the meal was served and this was hard as the passenger was diabetic."
Ưu: "Friendly & helpful crew, very clean, spacious, great entertainment options for all ages. I would book with Turkish Airlines again!"
Ưu: "Super friendly staff, lots of real food to eat, travel kits including slippers and tooth brush, like a throwback to when flying was fun."
Ưu: "Crew was amazing, food was incredible, service awesome, awesome airline"
Khuyết điểm: "The cushioning on 777-300 is too thin and not so comfortable for such a long trip but that is the price we have to pay for not being in business class"
Khuyết điểm: "It was very hot during the entire flight."
Ưu: "Very nice crew and not at all crowded flight, also the flight was extremely fast."
Khuyết điểm: "Very loud plane so that I couldn't watch a movie and understand the audio."
Ưu: "more leg room. comfortable seats. polite and friendly crew."
Khuyết điểm: "The crew is really rude and unhelpful and the seats not clean"
Ưu: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Khuyết điểm: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Khuyết điểm: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "Transit was okay."
Khuyết điểm: "Food was not accommodated - no vegetarian food provided."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Nothing, just the price"
Khuyết điểm: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
Khuyết điểm: "Nothing"
Khuyết điểm: "Wine program for international business class was sub-par"
Khuyết điểm: "I got lucky I came home alive"
Ưu: "i love the movies"
Khuyết điểm: "The cabin crew was rude and disorganized"
Ưu: "Timing, attention, discipline and overall the neatness."
Ưu: "I have flight in many airlines and was my first expeticence with turkish airlines and it really was excellent. Nice service good planes."
Khuyết điểm: "Need to have more variety in the food and entertainment on board"
Ưu: "quick and easy boarding - nice staff."
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Both airports totally understaffed. Awful experience.
Over 3 hours of delay without any assistance from klm
Khuyết điểm: "Allow business passenger to use front bathroom."
Khuyết điểm: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Khuyết điểm: "Very nice crew and great food"
Ưu: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Khuyết điểm: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Khuyết điểm: "Nothing. Flight was amazing"
Ưu: "The plane size & comfort was excellent. The staff were very friendly"
Khuyết điểm: "N/A"
Ưu: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Khuyết điểm: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Ưu: "Information sharing by pilots and crew. Economy class leg room is good."
Khuyết điểm: "All good up to the level"
Khuyết điểm: "The plane is so old..,"
Ưu: "The crew was pleasant"
Khuyết điểm: "Baggage checkin & flight boarding was slow & disorganized."
Khuyết điểm: "Don’t be late"
Khuyết điểm: "Travelled business class and was ace experience"
Ưu: "Great crew, comfortable seating with enough leg room."
Khuyết điểm: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Ưu: "Friendly crew"
Khuyết điểm: "KLM lost one piece of my luggage"
Khuyết điểm: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Ưu: "It was all fine"
Khuyết điểm: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ưu: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Khuyết điểm: "Not having to walk outside in Edinbur4gh to board the flight."
Ưu: "My seat at the window was great and the staff really friendly and courteous!"
Ưu: "On time and friendly crew"
Khuyết điểm: "Boarding needs improvement"
Khuyết điểm: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Ưu: "They considered my reguest of vegiterian food."
Khuyết điểm: "I have no complaints."
Ưu: "Flight duration"
Khuyết điểm: "Very stingy with the drinks Cramped seats"
Khuyết điểm: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ưu: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "Our lougage did not arrive"
Khuyết điểm: "Still waiting to board after missing this connection had to be booked on another airline"
Ưu: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Khuyết điểm: "Boarding was chaotic and congested with not much information or order."
Ưu: "Flying with KLM is a pleasure"
Ưu: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Khuyết điểm: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Ưu: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Ưu: "The leg room, was surprisingly roomy"
Khuyết điểm: "The food and that there was no entertainment."
Khuyết điểm: "Customer service"
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Ưu: "The flight crew was nice. Plane departed/arrived on time."
Khuyết điểm: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Khuyết điểm: "At some point the luggage was lost. here."
Ưu: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Khuyết điểm: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Khuyết điểm: "Two hours delay in the start."
Ưu: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Khuyết điểm: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Khuyết điểm: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Ưu: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Khuyết điểm: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Khuyết điểm: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Ưu: "The flight crew were kind, polite, and attentive."
Khuyết điểm: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."