Friendly staff. Could improve on the leg room!
Flight from Singapore to EWR was too long.
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
Ưu: "Price is good"
Khuyết điểm: "The food can be more improve"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Khuyết điểm: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Ưu: "The crew was amazing"
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "Cabin crew were great"
Khuyết điểm: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Khuyết điểm: "Reservation online"
Khuyết điểm: "Seat space could be wider for working"
Ưu: "Boarding. Timely departure"
Khuyết điểm: "Entertainment selection."
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Khuyết điểm: "Old plane. Technology didn't work"
Ưu: "The seats were comfortable and the staff was very attendant!"
Khuyết điểm: "No complaints"
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "crew very helpful with seating service on board also good"
Khuyết điểm: "head phones for entertainment very uncomfortable Food not to my taste"
Khuyết điểm: "Delayed"
Ưu: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Khuyết điểm: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Ưu: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Khuyết điểm: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Ưu: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Khuyết điểm: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Ưu: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Khuyết điểm: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Ưu: "The staff were so friendly and helpful."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Boarding, friendly crew"
Khuyết điểm: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Khuyết điểm: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Khuyết điểm: "The seats and there is not much leg room"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "Food and good service"
Khuyết điểm: "None"
Khuyết điểm: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Ưu: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Ưu: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Khuyết điểm: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Ưu: "The seat comes with foot rest attached to the front seat."
Khuyết điểm: "I asked for decaf coffee and the attendant totally forgot about my request."
Ưu: "The entertainment 100s of movies & Shows The very good portions just right"
Khuyết điểm: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "Everything on time."
Khuyết điểm: "Nothing really bad one food on return flight not great but ok."
Service was excellent but food was mediocre
Instead of 1 hour layover in Doha need to wait for 5 6 hours.
Baggage services at JFK and onboarding/check in crew are not available or responsive.
The service was top notched. Crew was very nice
Take off and landing the smoothest I have ever experienced,. The crew were awesome and their overall services excellent.
It was a good trip. Friendly staff. On time flights. Great experience.
I liked the Crew . The food was terrible .I was starving. I couldn't eat the food.
Ưu: "Add snacks between the males"
Khuyết điểm: "Thank you"
Ưu: "Yes, Crew was amazing and timing was perfect."
Khuyết điểm: "Excellent performance"
Ưu: "yes. great travel and crew"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Khuyết điểm: "At CKG, mobile boarding passes for international are not accepted by the security screening authority, which says only boarding passes printed at the counter are acceptable. The QR counter opens approximately 3.5~4 hours ahead of the departure of the airlines only flight from CKG."
Ưu: "The crew is always very professional."
Khuyết điểm: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Ưu: "Luxury, comfort and hospitality"
Khuyết điểm: "none"
Ưu: "The new Qsuites are very comfortable"
Ưu: "Good Service.Efficient"
Khuyết điểm: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Ưu: "Not-so-full flight meant we could move about and choose more comfortable seats."
Khuyết điểm: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Ưu: "Great service onboard!!"
Khuyết điểm: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Ưu: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Khuyết điểm: "No complaints."
Khuyết điểm: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
Ưu: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Khuyết điểm: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Khuyết điểm: "- Leg Space is challenge"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "see above"
Khuyết điểm: "see above"
Ưu: "The flight attendants are always friendly and helpful"
Ưu: "The Qatar Airways price."
Ưu: "just enough time in Doha between flights. Not too long not too short!"
Khuyết điểm: "Asian vegetarian food can be of better quality."
Ưu: "On time. food were good in general."
Khuyết điểm: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Ưu: "The airport has some inconvenient that thier waiting room there is no bathroom and water once you behind the security check no life access so people who has illes there is no life support like an water and bathroom i was thinking it is like usa. All the middle East airport has some inconvenient they built good airport but important is mixed and there should be protest international for travel convenient"
Khuyết điểm: "There is bathroom and water access in the airport"
Khuyết điểm: "The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again."
Ưu: "Staffs were helpful!"
Khuyết điểm: "Food portion can be improved."
Ưu: "it was nice on the plane the guests were professional"
Khuyết điểm: "before boarding the officials lacked professionalism"
Ưu: "It was excellent."
Khuyết điểm: "It was excellent."
Ưu: "Everything is good"
Khuyết điểm: "Everything fine"
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Khuyết điểm: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Khuyết điểm: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Ưu: "The crew was professional and friendly. The flight was on time."
Khuyết điểm: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Ưu: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Khuyết điểm: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Ưu: "I like Qatar service very much and that is why I fly with them most of the time."
Food was not Good at all.Seating capacity was also very short.
Khuyết điểm: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
Khuyết điểm: "Attendans have been impatient, nervous"
Khuyết điểm: "Had a broken seat it didn’t recline...."
Khuyết điểm: "No entertainment but it’s probably because it was a short trip"
Ưu: "Food and attentive of the crew."
Khuyết điểm: "The boarding took a very long trip on the bus from gate to the aircraft. The entertainment system need maintenance. Screen and head set socket are poor quality."
Ưu: "Everything else"
Khuyết điểm: "Cabin crew less approachable than usual"
Ưu: "Service and food"
Khuyết điểm: "Boarding for business class took a long time and was very out of order"
Khuyết điểm: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
Ưu: "Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!"
Khuyết điểm: "Nothing."
Ưu: "The planes are comfortable, the entertainment has plenty of options and plugs for your chargers if you want to use your own. The staff are friendly and very attentive. Emirates understands service. We had one cabin crew (on our flight to New York) named Amor who was was “on it” - attentive, helpful...everything you want on a long-haul flight!"
Khuyết điểm: "This isn’t Emirates’s fault, but it took over 45 minutes (after we had come through passport control) for the bags from our flight to come out and we almost missed our train into Milan. But that is the fault of Malpensa airport."
Ưu: "Entertainment Staff"
Khuyết điểm: "Delayed 40 min Long time for luggage"
Ưu: "Good food. Lots of movies"
Khuyết điểm: "Crying baby in business. Slow meal service. Car service driver didn't want to pick me up at my address when it was snowing."
Ưu: "Food ,seat,everything was just great"
Ưu: "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
Khuyết điểm: "Nothing's ng"
Ưu: "Everything, hands down best flights I've ever hand, I'm flying Emirates every single opportunity i get moving forward"
Ưu: "horrible baggage policy"
Ưu: "The inflight crew was helpful, kind and efficient"
Khuyết điểm: "Seat head cushion is not comfortable for short prople"
Ưu: "Wonderful service. Comfortable flight."
Khuyết điểm: "My TV wasn't working."
Ưu: "Easy, friendly and comfortable."
Khuyết điểm: "Last row seats so was a bit noisy. But nothing too bad."
Ưu: "Plenty of room even in economy. Good food for a plane. Very friendly"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Khuyết điểm: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Ưu: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Khuyết điểm: "We were delayed 2 hours on the runway. Temperature got hot during the night."
Ưu: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Khuyết điểm: "boarding was rather disorganized mob scene"
Ưu: "In flight entertainment"
Khuyết điểm: "It was an overnight flight but they serve dinner don't turn lights off then other passengers are shaking you awake to have you put ur seat up this was unacceptable"
Ưu: "Excellent selection of entertainment"
Ưu: "The flight was so nice! I landed on time, the food was good. I loved it the fact that I could charge my phone, have a good amount of tv show and movies to choose from. Comfortable seats. Yep I would recommend and I would flight with Emirates airlines again"
Ưu: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Ưu: "Crew was great, entertainment options expansive, food decent"
Khuyết điểm: "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."
Ưu: "It was comfortable with plenty of space since no one was on the flight."
Khuyết điểm: "The stop in Milan was unexpected and not marked on the ticket. It was irritating to stop in Milan and then have to reboard. I didn't notice when I was buying the ticket that the flight was a few hours longer than it could have been. I should have just booked my flight straight from Delhi to Europe. It would have been more efficient."
Ưu: "The aircraft windows were clean, that's about it!"
Khuyết điểm: "Everything, horrible food, no amenity bag for long flight. No toothbrush?? Dirty bathrooms from one hour into the flat guy till the end. Bad service all and all disaster not to mention that they cracked my suitcase."
Ưu: "So nice to still fly on a comfortable seat and with great and friendly service."
Ưu: "My first time on Emirates and it was great. Lots of room and amenities even in economy. Food was surprisingly good."
Ưu: "Great service, good food, lots of entertainment options."
Khuyết điểm: "Hard to sleep with multiple service times"
Khuyết điểm: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."
Ưu: "Everything was great. I didn't want to get off the plane."
Khuyết điểm: "Nothing"
Ưu: "The entire experience was first rate- an excellent web-based support network from flight planning through on-line checkin. Airport experience at both MXP and JFK was excellent.. attentive, efficient ground staff- as were aircrews on both our flights with Emirates. Top class, attentive.. really enjoyed the flight. And, we pushed back spot on time both legs."
Khuyết điểm: "They work the aircraft hard and it shows in small details.. broken latch in the head, bits of trash in the seatback pocket... but still head and shoulders above their competition. Oh, and it'd be nice to have bar service better coordinated with dinner.. the bar showed up quite a while after dinner was handed out. Tough if you prefer wine with your meal."
Ưu: "Smooth flight, nice crew and decent food. Good infotainment although I couldn't find live TV in the Menu."
Khuyết điểm: "The plane was uncomfortably COLD and DRY! Had two blankets on me and still sneezing. Seats were TIGHT!! Unbelievable!! Such a large plane had seats as small as baby car seats! Left the plane with red eyes, dry nose and aching joints!"
Khuyết điểm: "My car was left in Dubai , & I am not sure when I will get it."
Ưu: "It was more comfortable than a US carrier's coach class, but ,8 hours in coach is still rough."
Ưu: "Gorgeous plane, delicious food and great entertainment system."
Khuyết điểm: "My wife and I checked in together and we have identical bags, but hers did not make it to Milan BECAUSE IT NEVER LEFT NY DUE TO TOTAL INCOMPETENCE. IT TOOK 4 DAYS, 35 PHONECALLS AND INCREDIBLE PERSISTENCE TO MAKE SURE WE GOT IT BACK AND EMIRATES WAS AWFUL IN THIS REGARD."
Khuyết điểm: "Want to be a millionare English version"
Ưu: "Beautiful plane, lots of room, nice lighting, soothing colors, friendly staff, better meals, nice toy pack for my daughter."
Ưu: "The plane was lovely. The food was unusually good for coach. The flight attendants were really nice and I liked that they were from so many different countries. It was also a very smooth flight."
Khuyết điểm: "Nothing to complain about."
Khuyết điểm: "See above. Ended up on a shitty American Airlines flight instead."
Khuyết điểm: "Wasnt able to sit next to my wife on my honeymoon"
Ưu: "Crew very attentive and helpful"
Khuyết điểm: "Boarding chaotic and unorganized. Cabin temperature = sauna for first 90 minutes. Everyone stressed. Babies crying. No water. No service. But all seat back screens lit and hot. Awful."
Over all was okay. I asked for pillow 2 times never got it,
On board WiFi did not get connected.
Khuyết điểm: "Everything was great, service was awesome! Thanks to everyone!"
Ưu: "the plan"
Khuyết điểm: "seevce was bed 10! hour alihhvwiyhb2 snacks"
Khuyết điểm: "Nothing."
Ưu: "Fligh on time."
Khuyết điểm: "The food on board."
Ưu: "The food was great, customer service also good and price is Afordable"
Khuyết điểm: "Personal and service were grea!"
Ưu: "This was superlative in every way...."
Khuyết điểm: "I liked everything."
Khuyết điểm: "My bag didn’t come"
Khuyết điểm: "Waitwd 1 hour"
Ưu: "Love the food, service and movies."
Khuyết điểm: "the flight it was on time and the personal on the board it was very nice"
Khuyết điểm: "Unconfoetable seat for business class. No priority for boarding in business clas. Old plane."
Khuyết điểm: "From more than 1h layover to 5 minutes."
Ưu: "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
Khuyết điểm: "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
Ưu: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Khuyết điểm: "Comfort of the seats."
Ưu: "Had ti spend while night in the Istambul airport. ...."
Khuyết điểm: "No connection till following evning"
Khuyết điểm: "they cancelled the flight 1882 3 days in a row without any clear explanation which is unacceptable. I had to spend many hours in a line each day to rearrange my flight."
Khuyết điểm: "I didn’t like being in a middle seat"
Ưu: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Ưu: "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
Khuyết điểm: "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."
Ưu: "I got a return ticket from Houston to Lagos, the first leg of my trip went pretty well, no hassle at all, the staff and crew were great and professional."
Khuyết điểm: "But the second leg of my trip which was Lagos back to Houston was horrible, the Turkish Airlines employees at the Murtala Mohammed International airport Lagos were the worst ever, unprofessional, rude and lack basic knowledge of boarding. Decided to do their own thing rather than what the airline allows. It's almost like they lacked training or just don't want to learn. No accountability whatsoever as one of the employee said "it's not like it's gonna affect my job anyways". Poor poor terrible customer service, no courtesy, no etiquette. I can go on and on but ain't nobody got time for their negativity."
Ưu: "Every thing"
Khuyết điểm: "Nothing"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
Khuyết điểm: "No air in cabin"
Ưu: "Crew member prepared simple pasta"
Khuyết điểm: "Took real long before the meal was served and this was hard as the passenger was diabetic."
Ưu: "Friendly & helpful crew, very clean, spacious, great entertainment options for all ages. I would book with Turkish Airlines again!"
Ưu: "Super friendly staff, lots of real food to eat, travel kits including slippers and tooth brush, like a throwback to when flying was fun."
Ưu: "Crew was amazing, food was incredible, service awesome, awesome airline"
Khuyết điểm: "The cushioning on 777-300 is too thin and not so comfortable for such a long trip but that is the price we have to pay for not being in business class"
Khuyết điểm: "It was very hot during the entire flight."
Ưu: "Very nice crew and not at all crowded flight, also the flight was extremely fast."
Khuyết điểm: "Very loud plane so that I couldn't watch a movie and understand the audio."
Ưu: "more leg room. comfortable seats. polite and friendly crew."
Khuyết điểm: "The crew is really rude and unhelpful and the seats not clean"
Ưu: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Khuyết điểm: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Khuyết điểm: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "Transit was okay."
Khuyết điểm: "Food was not accommodated - no vegetarian food provided."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Nothing, just the price"
Khuyết điểm: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
Khuyết điểm: "Nothing"
Khuyết điểm: "Wine program for international business class was sub-par"
Khuyết điểm: "I got lucky I came home alive"
Ưu: "i love the movies"
Khuyết điểm: "The cabin crew was rude and disorganized"
Ưu: "Timing, attention, discipline and overall the neatness."
Ưu: "I have flight in many airlines and was my first expeticence with turkish airlines and it really was excellent. Nice service good planes."
Khuyết điểm: "Need to have more variety in the food and entertainment on board"
Ưu: "quick and easy boarding - nice staff."
Facilities for short connections.
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Have people at the Westjet counter
Delay and change of terminal last minute
Slow boarding in Seville, no chance to check-in online🥺
Khuyết điểm: "Friendlier crews"
Ưu: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Khuyết điểm: "Nothing. Flight was amazing"
Khuyết điểm: "Bigger seats the new ones are way to narrow"
Ưu: "Terrific hot breakfast in bus. class"
Khuyết điểm: "Window did not darken like the others."
Ưu: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Khuyết điểm: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Ưu: "Information sharing by pilots and crew. Economy class leg room is good."
Khuyết điểm: "All good up to the level"
Khuyết điểm: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Khuyết điểm: "All of the less than good, obvious!"
Ưu: "The crew tried to be helpful but were equally frustrated with the ground crew."
Khuyết điểm: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Khuyết điểm: "Boarding was crazy. Could not everyone in the gate area."
Ưu: "Pleasant crew. Appropriate and efficiently served snack."
Khuyết điểm: "Boarding and disembarkation were slow."
Ưu: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Khuyết điểm: "The KLM crew are always great serving and treating you. Well above many other airlines."
Khuyết điểm: "Staff rude and short"
Khuyết điểm: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Ưu: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Khuyết điểm: "the headrest is hard. Apart from that- all was fine"
Ưu: "The entertainment was amazing"
Khuyết điểm: "The seats were a bit hard"
Khuyết điểm: "Delays, took my hand luggage into the hold,"
Ưu: "Everything was smooth and effortless."
Khuyết điểm: "Can’t think of anything."
Khuyết điểm: "We had 4 hour delay causing a stop over at 3am. So yeah"
Ưu: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Khuyết điểm: "Pay attention to passengers."
Ưu: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Khuyết điểm: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Ưu: "Helpful and kind crew"
Khuyết điểm: "I wish there was WiFi"
Ưu: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Khuyết điểm: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Ưu: "Friendly and efficient crew. Flights were on time if not even early."
Ưu: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Khuyết điểm: "tough to sit on a plane for 9.5 hours"
Ưu: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Khuyết điểm: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Ưu: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Khuyết điểm: "Nothing"
Ưu: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Khuyết điểm: "No complaints about anything."
Ưu: "Sound was broken on my TV set!"
Khuyết điểm: "Called stewardess twice to assist. No response!"
Khuyết điểm: "We did not get two of baggage at the destination."
Ưu: "Nothing really"
Khuyết điểm: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Ưu: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Khuyết điểm: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Ưu: ".Very much on time with pleasant service."
Khuyết điểm: "Can nit find much fault fir a short run!"
Ưu: "Consistently high standards"
Khuyết điểm: "Nothing"
Ưu: "Helpful and smiling cabin crew."
Khuyết điểm: "Tiny old cramped plane."
Ưu: "That we didn't crash"
Khuyết điểm: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Khuyết điểm: "The bags where damaged from the staff"
Ưu: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Khuyết điểm: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Ưu: "The cabin crew were fantastic and funny"
Khuyết điểm: "Tiny seats"