Khuyết điểm: "Time to renew the aircraft 777-300"
Ưu: "Clean cabin and good service"
Khuyết điểm: "Not every body is doing extra miles to make customer happy"
Ưu: "Very comfortable; excellent service"
Khuyết điểm: "Food"
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Khuyết điểm: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Ưu: "Movies selection is great. Seating space is comfortable."
Khuyết điểm: "Boarding process could’ve been smoother"
Ưu: "SQ always the best service"
Khuyết điểm: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Khuyết điểm: "I recomended yo my friend"
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "The food selection, there is several pre-order meal based on diet or your religion"
Khuyết điểm: "The seat pitch at least 33""
Khuyết điểm: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Ưu: "The crew was very nice and professional and the amenities were top notch."
Khuyết điểm: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Loved the food/Movies/seats."
Khuyết điểm: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Ưu: "Spacious and clean"
Khuyết điểm: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Very organized"
Khuyết điểm: "Seats could be a bit more comfortable in premium economy"
Ưu: "Friendly attentive staff. Excell ent food and great. Service."
Khuyết điểm: "Really crowded seats in economy."
Ưu: "The main course"
Khuyết điểm: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Khuyết điểm: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Ưu: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Ưu: "Loved the hot towel service"
Khuyết điểm: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Khuyết điểm: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Ưu: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Ưu: "Again very friendly and efficient service ."
Ưu: "everything is perfect"
Khuyết điểm: "the food on Silk Air can be better"
Ưu: "Boarding was good"
Khuyết điểm: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Khuyết điểm: "breakfast was terrible"
Ưu: "evening meal was delicious"
Khuyết điểm: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Ưu: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Khuyết điểm: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Khuyết điểm: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Khuyết điểm: "poor ground and inflight crews hospitality poor food quality poor food variation"
Ưu: "Great service with a smile and can do attitude"
Ưu: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Khuyết điểm: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Ưu: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Ưu: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Khuyết điểm: "Segment Delhi to Singapore."
Ưu: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Khuyết điểm: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Khuyết điểm: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Khuyết điểm: "The video screens need to be upgraded"
Ưu: "Singapore Air is keeping up their standard which is a tough job. I give credit to them while doing so. They do have a high bar to keep. Singapore Air still pampers its travellers by providing hot towels for refreshment. Something that I don't enjoy while flying on other airlines. Keep up the good job."
Khuyết điểm: "I saw a scotch tape taping over the arm of the seat! This is rather amusing and seems unacceptable. This is Singapore Air that we are talking about. Are we saying that Singapore Air do not have any proper repair kit to fix it without using scotch tape?? Being one of the world's 5-star airline, I think Singapore Airline can do better than that. :)"
Awful, awful, awful airline, poor food and seats .. business class feels like economy
Excelling flight, excellent landing. Good foods. My only complain that I paid for my seat and my seat was beside the restroom. Flight attendant are friendly.
Ưu: "On time"
Khuyết điểm: "Boarding, crew, food"
Ưu: "Best in flight entertainment for any airline I've used"
Khuyết điểm: "More food options"
Khuyết điểm: "Seat configuration in economy is exactly like a budget airline cebu pacific a330 both at 3-3-3..meal was just peanuts. It would actually be cheaper to use Cebu pacific and buy a proper meal"
Ưu: "Since I was upgraded to business class for free due to overbooking, there really is nothing I didn’t like! It was a once-in-a-lifetime experience!"
Khuyết điểm: "The dual headphone jack at my seat designed for use with the provided headsets outputted only a constant clicking noise on the right channel, so I ended up using my own earbuds."
Ưu: "Decent seat, plane was clean enough"
Khuyết điểm: "Delayed by an hour, food was terrible"
Ưu: "Crew was very caring and service was excellent."
Khuyết điểm: "The security agents at the boarding gate was rude and juvenile. I’m not happy to have to walk on my socks to get my shoes after a hand search. I don’t mind the search; I do mind the lack of assistance in retrieving my hand carry and shoes."
Ưu: "The food was good"
Khuyết điểm: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Khuyết điểm: "The extra bag fee is insanely high, $175."
Khuyết điểm: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"
Ưu: "The seats are cramped. Need more leg room"
Khuyết điểm: "It only there is somewhere I could rest my foot, then it would have been an enjoyable flight."
Khuyết điểm: "The PAL terminal in MNL is one of the worst airports in the world. PAL's in flight service is fine. But they really need to improve their terminal if they want to keep customers"
Ưu: "Flight was delayed 1 hour"
Ưu: "comfort is alright"
Khuyết điểm: "no entertainment not even music"
Khuyết điểm: "Slow checking and too much time to wait"
Ưu: "Almost 4 hours. Reason 'traffic." Lame"
Ưu: "3 meals, drinks, pillow, blanket, toothbrush, toothpaste and sleep mask were included. Staff was friendly and kind. Would definitely fly with them again."
Ưu: "Crew was great!!"
Khuyết điểm: "Bag is lost!!!"
Khuyết điểm: "Flight was 1 1/2 hours late, then bag pickup and extra security for transfer to LAX flight is confusing and multiple lineups."
Ưu: "Meal service very good."
Khuyết điểm: "Flight was delayed almost 45 minutes."
Ưu: "The offer of assistance before I even asked for it; genuine concern"
Khuyết điểm: "The flight was 1.5 hours late and when we were supposed to board I was told that the plan hadn't even left Manila. This was at 9PM at night. There was no notice given so we arrived at the airport on time only to wait for almost 2 hours. PAL has a monopoly on the route and charges almost $100 for a 45 minute flight. I understand the pricing but not notifying passengers when a flight is going to be that late simply reflects a lack of concern on the part of PAL."
Ưu: "The service by the flight attendants was excellent!"
Khuyết điểm: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Ưu: "Nothing really , service was ok but nothing special"
Khuyết điểm: "The lounge was terrible , the food was average in the lounge , no international magazines or newspaper, the plane was so so so , food mediocre, entertainment was not good either ,"
Ưu: "Individual entertainment at each seat, the more leg space vs the Airbus."
Khuyết điểm: "Called for assistance and was ignored 3 times. No one ever came to help. Flagged down an attendant and asked for water but never got a glass. Had to get up and go to the kitchen area to find someone to help me."
Ưu: "Read above"
Khuyết điểm: "REad above"
Ưu: "the crew was awesome."
Khuyết điểm: "the boeing 777 plane business class seats should reconfigure to the new version"
Ưu: "nothing to really like. the crew and staff were very friendly"
Khuyết điểm: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"
Ưu: "The boarding, crew & food."
Khuyết điểm: "Comfort: Not enough leg room. Entertainment: None . Only a magazine to browse through. Investment in TV screens & inflight movies etc. would aid greatly!"
Ưu: "crew is very caring and attentive, food was delicious,"
Khuyết điểm: "the business class seats should be upgraded into more comfortable flat beds, biz class bathrooms too cramped!"
Ưu: "Seats and service in business class Crew"
Khuyết điểm: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Ưu: "What? Free check-in for one bag? Free full meal?? Thank you!!!"
Ưu: "Flight was on time..staff was courteous"
Khuyết điểm: "Good was ok"
Ưu: "YOU NEED TO ADVISE PASSENGERS TO BRING WARM CLOTHING BECAUSE THE PLANE WAS VERY COLD DURING FLIGHT. I NEEDED TWO BLANKETS"
Ưu: "Enjoyed my round trip flight on Philippine Airlines. It was beyond my expectation. Flight crew were very courteous and friendly. I would fly with this airline again"
Khuyết điểm: "Cluster of passengers waiting to go through boarding the plane at the gate"
Ưu: "They fed us like no other , and gave us tooth paste airlines cab learn from the"
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Ưu: "Very good cobfort and assistance"
Khuyết điểm: "Entertainement system was bad, few options, no wifi as indicated before"
Ưu: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Khuyết điểm: "leg room is always a challenge."
Ưu: "quicker travel through customs"
Khuyết điểm: "was not informed ahead of time the need for a Visa to enter Australia"
Ưu: "Flight attendants were courteous at times."
Khuyết điểm: "The poor service at the Sydney airport. Not having my special meal and not being flexible enough onboard to compensate or resolve the situation. (I mean, why not have extra vegetarian options available; and beef being the only option is unacceptable for so many reasons, including that there are some religions that don't allow beef.) Lack of wifi and entertainment for an 8 hour flight is ridiculous."
Ưu: "Crew was courteous, attentive, and friendly Inflight entertainment was up to date with recent movies, tv shows, Food could be better"
Ưu: "Crew was friendly and professional, though I wish they were given more information on boarding time due to the late arrival of the plane. The flight was half empty, so there was plenty of room to stretch out."
Khuyết điểm: "The food was abysmal. I chose the beef option — a small lump of "beef" that was overcooked and under sauced, accompanied by a sad pied of steamed broccoli and a disproportionately large portion of white rice. The quinoa salad was passable, but the "peach cobbler" dessert course was a flavorless mass of gelatinous goo."
Ưu: "Nothing. It's cheap and really not because you pay for everything extra."
Khuyết điểm: "Rude customer service. Baggage cost more than the flight."
Ưu: "Smooth check in"
Khuyết điểm: "That the in-flight wifi really is free instead of making the passengers to pay"
Ưu: "No comment"
Khuyết điểm: "Be punctual."
Ưu: "The crew was amazing!"
Khuyết điểm: "provide accesible wifi"
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Khuyết điểm: "Delayed flight"
Ưu: "The price is very affordable and flight was very good in take off and landing."
Khuyết điểm: "Seats was very tight and uncomfortable!!!"
Ưu: "The efficiency and professionalism of the crew."
Khuyết điểm: "Nothing to dislike."
Khuyết điểm: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Khuyết điểm: "Immigration offload for no reason then asked to rebook .."
Ưu: "Old and worn out"
Khuyết điểm: "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
Ưu: "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
Khuyết điểm: "I got what I paid for."
Khuyết điểm: "Always delay!!!!"
Ưu: "Where is my bag. Please find my bag because many thing inside it."
Khuyết điểm: "Fail tu makesure customer bag arrival safely"
Khuyết điểm: "Flight attendant quite slow for delivering food and not many selection food available as usual"
Khuyết điểm: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Khuyết điểm: "The short space between seats. Hard to get comfortable without room for knees. Have to pay extra for an aisle even if some are empty. Crew doesn't care."
Ưu: "Personnel very young and friendly - they seem to enjoy their job!"
Khuyết điểm: "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
Ưu: "Good flight"
Khuyết điểm: "They don’t even offer water or drinks"
Khuyết điểm: "Delayed flight"
Ưu: "Fuss free Friendly crew Pay for service"
Khuyết điểm: "Tight seats Food comes in small portions Website user experience"
Ưu: "On time boarding ...very efficient"
Khuyết điểm: "Offer same type of value food...even worst tasteless"
Ưu: "The Aircraf was brand new"
Khuyết điểm: "Delay"
Khuyết điểm: "The flight was damn cold and freezing"
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Ưu: "Nice clean plane and efficient staff"
Khuyết điểm: "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
Ưu: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Khuyết điểm: "Luggage scheme."
Ưu: "Crew was professional, relatively quick boarding"
Khuyết điểm: "BAGGAGE FEES were OUTRAGEOUS!!"
Ưu: "The cabin crews were friendly and helpful."
Khuyết điểm: "Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived."
Khuyết điểm: "Flight delayed no free water never again"
Ưu: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Khuyết điểm: "Twice in the same week that AirAsia cancel a flight. They are the worst company ever. When you ask them no one knows anything"
Ưu: "Take off and landing was smooth."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Ưu: "Service ..very good"
Khuyết điểm: "Flight Delay"
Ưu: "We reached our destination"
Khuyết điểm: "When researching flights, I really wish AirAsia's procedures were spelled out. Having to pay for each checked bag and each kg over a relatively low allowance was extremely annoying. Even worse, each leg of the flight (due to a layover) required payment. In addition, paying for the seat, paying for peanuts and water?? Probably the worst was the air crew refusing to give a blanket to my freezing fiance without purchasing the pillow, blanket and eye mask bundle. Seriously?? Then towards the end of the flight, the crew walk the aisles holding alcohol and perfume trying to peddle their duty-free products on the plane itself. It was quite evident by this point that the competitve ticket price is a hoax, and all that they are interested in is getting as much money from you as possible. Unless I have no choice, I will never fly this airline again. Please, warn people of these practices BEFORE they purchase the tickets!!"
Ưu: "Cabin crew were proactive, hard working and super friendly. Upgraded to "hot" seats at check in without charge. Wide range of food and beverages available despite being a short 1.5 hour flight. Aircrafts were clean and well maintained. Both flights landed either on time or early despite weather issues."
Khuyết điểm: "Check in process, hidden fees, unworkable app for iPhone. I tried to use the app to check in and pay for a bag, it didn't allow me and I had to pay the much more expensive fee at the airport to check the bag. App in general didn't work well at all, it never showed the return leg journey so I couldn't make any amendments to the booking. Check in process took ages in Langkawi, only two desks open for all of AK's flights. None of the self service kiosks were working despite being advertised as functioning."
Ưu: "Competitive price, good regional carrier, especially short flights."
Khuyết điểm: "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
Ưu: "Process to checking in was great, no major hurdles. Boarding and crew professionalism were good as well. Flight boarded and arrived on time."
Khuyết điểm: "Wish I knew there was no food planned for service. I would have purchase ahead of time. There was no in-flight entertainment."
Khuyết điểm: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Ưu: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Khuyết điểm: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Khuyết điểm: "Not many snack options for the short flight."
Khuyết điểm: "Not much snack and drinks options for short flight when customer don't want a meal onboard."
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Khuyết điểm: "Flight delayed."
Khuyết điểm: "Everything"
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Ưu: "Crew were good."
Khuyết điểm: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Khuyết điểm: "N/A"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Ưu: "The food was good. The service very good. Check in was so fast."
Khuyết điểm: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Khuyết điểm: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Khuyết điểm: "Music or movie will be good."
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Khuyết điểm: "I am not sure why they were delayed."
Khuyết điểm: "MinimumService！"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Khuyết điểm: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Khuyết điểm: "Journey / organisation"
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "comfortable seat"
Khuyết điểm: "No TV on plane"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Khuyết điểm: "Disorganized boarding"
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Ưu: "It was all great. Paid extra for the quiet area. Worth it"
Khuyết điểm: "Nothing."
Ưu: "Nothing other than punctuality."
Khuyết điểm: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Ưu: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Khuyết điểm: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Khuyết điểm: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
Ưu: "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
Ưu: "The spicey Korean noodles that can be purchased on board."
Khuyết điểm: "No leg room, but again I can't really complain on a 2.5 hour flight."
Ưu: "very affordable fares"
Ưu: "Comfortable leather seat, helpful and polite flight attendances. On time."
Khuyết điểm: "Group-based boarding will be better and more efficient."
Ưu: "Amazingly comfortable seat."
Ưu: "Extra leg room space"
Khuyết điểm: "Neater & organized seat pocket. In The flight from Bangkok to Singapore, there were rubbish in the seat pockets"
Ưu: "It got me there at a reasonable price without being too uncomfortable!"
Khuyết điểm: "Boarding was a bit of a mess (but I've seen much worse)"
Khuyết điểm: "Flight was late departing"
Ưu: "Crew were kind."
Khuyết điểm: "The flight should offer 1 complimentary beverage like other airlines. Especially on a 4 hour flight."
Ưu: "Smooth landing"
Khuyết điểm: "Complimentary drink"
Ưu: "Great crew"
Khuyết điểm: "Checkin lines were really long"
Ưu: "void babi"
Khuyết điểm: "void babi"
Ưu: "I like the handling of the delay of 30 min. Your crew responded very well."
Khuyết điểm: "the leg room is not enough. My knees touch the back seat in front of me."
Khuyết điểm: "Overall about jetstar are pretty good for there budget airline, but of course would be better if to have some improvements as well"
Ưu: "The detail of booking didn't show has paid bag fee.so confuse .And also kayak keep on asking want checking bag....."
Ưu: "The flight tok off at the scheduled time."
Khuyết điểm: "Honestly, they did not even offer any beverages. Pay to play meals and drinks only."
Khuyết điểm: "We bought JetAir tickets because they were cheap. Thought we could get by with carry-on. But carry-on is only 7Kg, and that's like 15 lbs. Had to pay for check in the baggages and the extra weight came out to $65 to $80 extra per bag. When you add that back into the price of the ticket, then the ticket is comparable to a premium ticket. Plus, the service is so bad and they lost our luggage and gave us the runaround. Next time, we'll just pay the premium ticket with another airline and get better service and no run-arounds. So, the only cheap thing about this airline is the service. They nickle and dime you for everything, so you end up paying more and getting less. I've learned my lesson. Beware."
Khuyết điểm: "I watched one delay turn into multiple delays for the whole fleet here, which then led to worries."
Ưu: "Keito and Viviene were great. They let me disembark first so I can catch my connecting flight from SG."
Ưu: "friendly crew"
Khuyết điểm: "flight was delayed. had to change gate"
Khuyết điểm: "I made a mistake by booking the incorrect time for my flight - within five minutes I tried to rectify this. I could not get any assistance from Kayak (will never use their service again) so I called Jetstar. I had to pay a premium to change my flight. Air Asia allows 24 hours to change or cancel a ticket for free and will be using their service in the future. Jetstar gave me a small voucher but I am not flying to any of their locations in the next six months so it is useless. will not use service in the future."
Ưu: "Very smooth process from check in to landing"
Khuyết điểm: "Leg space too small, not even water seemed to be free"
Khuyết điểm: "you have to buy water ....fiirst airline i have seen not to give water for free"
Khuyết điểm: "I lost my baggages on transit flight, it was horrible, my holiday was ruined, they brought the luggages after 2 days"
Khuyết điểm: "Their website didn't work when I tried to pay in advance for the baggage and seat assignment. I tried more than 20 times, from two devices, two browsers from my laptop, with two different credit cards, wasting huge amounts of time. Then they had the nerve to still charge the offline service charge for paying at the airport despite my clear description of all the time and effort I had spent on their miserable website. And they only accepted cash which required an extra ATM trip."
Ưu: "On time departure and early arrival into Singapore. Onboard service was good."
Khuyết điểm: "Check in at Darwin very inefficient - about 50 minutes without bags. Very unconfortable 4 1/2 hour flight on an old A320."
Ưu: "the takeoff and landing was good, the flight was very smooth"
Khuyết điểm: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd. Weird check-in process in Vietnam. Wasn't very organized."
Ưu: "staff was friendly"
Khuyết điểm: "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying."
Khuyết điểm: "Outrageous baggage fees. I paid over $200 USD for 2 bags. This was so much more than the actual flight itself. I was never told how crappy Jetstar's baggage policy was and I will never fly them again. In fact, it makes me bitter with Kayak even though it doesn't necessarily reflect on you. You should never recommend this airline EVER AGAIN!!"
Ưu: "The crew"
Khuyết điểm: "Charges for luggage twice as much at counter than if online and online is not easy to navigate. Cannot make changes to flight even 2 weeks in advance without heavy costs. I will NEVER fly Jetstar Asia or any Jetstar again. JAL or ANA for me."
Ưu: "The flight left on time and arrived on time. Those are key. One has to read the ticket terms carefully to see if you need to Add checked baggage at an extra cost. This is cheaper on line than at check-in."
Khuyết điểm: "The check-in was slow. It seems that as a budget airline they save by opening the queue only 2 hrs before the flight, rather than 3 hrs. They also have only a few counters. We queued about 45 mins."
Ưu: "Timely. No major problems."
Khuyết điểm: "Food was exorbitantly expensive. No entertainment. But I suppose that's what you get from a budget airlines"
Khuyết điểm: "The seats were very tight."
Ưu: "It got me there."
Khuyết điểm: "The carry on weigh of 70kg is total for both carry-ons. If you exceed that they will insist you check a bag and th fee was 50% of the total ticket. I've carried this same luggage all over the world and carried it on every time. It's not unusually heavy and fits easily in the overhead. This experience put Jetstar in the 'avoid' category for me."
Ưu: "Food was OK."
Khuyết điểm: "Seats were tight, even for a budget airline."
Ưu: "The price."
Khuyết điểm: "Lack of English speakers.uncaring ATTITUDE."
Ưu: "The flight was short, which of course was not due to their effort"
Khuyết điểm: "1. We were unaware that we had to pay for ALL baggage. They made us pay before boarding, but they gave us a "special deal" to reduce the price to "only $110." 2. On our return trip, at which time we merely had a layover in VietNam on our way to Singapore, they required us to buy another entrance visa. Because we only had less than 3 hours before our next flight left, they "provided" the service for us - to the tune of $180 for each person!!! Meanwhile, a likewise-stranded passenger from Australia apparently did not have to purchase another single-entry visa. We felt totally ripped off."
Khuyết điểm: "The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket. Why is that?"
Ưu: "Clean, comfortable travel"
Khuyết điểm: "No entertainment and seats were bit small for a 6 ft person"
Ưu: "Boarding was relatively simple, and on time."
Khuyết điểm: "Even though I paid for both tickets at the same time, using the same card (the tickets were bought together) my assigned seats were NOT sitting together. When I approached the JetStar staff about this, they told me the flight was full and nothing could be done. When I asked again they told me there was no way to move my seats together for this flight. I (personally) asked other people on the flight to move, and everything ended up being OK. However this was not due to JetStar staff at all. All in all, I guess I got what I paid for: I bought a cheap flight and I got bad service. Kind of expected with a budget carrier like Jetstar ."
Khuyết điểm: "Do add water to the free things included on the flight, even if I don't pre order any meal."
Ưu: "efficient and comfortable seat. Pleasant flight attendant."
Khuyết điểm: "kids screaming, noisy passengers."
Ưu: "Had to pay $60 to check luggage after they said it was fine and when left the counter going to gate someone stopped me and made me return to the counter and pay. Very inconvenient to be told everything is fine then someone stopped you to return and pay looking like you did something wrong...very unattractive and would not fly this airline again."
Khuyết điểm: "Would rather pay more for a good airline who will be ok with my cabin luggage than for a less inexpensive airline who makes me feel like a criminal and have to pay extra for luggage."
Ưu: "It offers cheap flights but they make it up by charging for everything; baggage, food and drinks. Online check in is also restricted if you are a US citizen. There is no inflight entertainment other than watchibg the crew sell stuff."
Ưu: "Fairly cheap, but there are other nearly as cheap flights."
Khuyết điểm: "Nickel and diming to death. My reservation was put on hold as I did not pay for checked baggage. If you have to pay, just charge it upfront. Don't hold my booking ransom for it!"
Ưu: "Boarding was awful as many people ignored the announcements and mobbed the gate. The crew needs to handle them better by telling them to get in line. I understand it's a part of Chinese and Indian culture to just shove and push your way in, but this wasn't either of those countries. The crew needs to make the passengers follow instructions and act more civilized"
Ưu: "not all flight seat pitch is claustrophobically tight."
Khuyết điểm: "some flight seat pitch are claustrophobically tight. customers notice."
Ưu: "Comfortable seats, Fast efficient service. Value"