Đánh giá của du khách
Điểm đánh giá chung
7,4
Tốt
Dựa trên 9.513 đánh giá
Lên máy bay
7,5
Thư thái
7,5
Phi hành đoàn
7,9
Thư giãn, giải trí
7,3
Thức ăn
7,0
Bỏ qua đến nội dung chính
Thêm
Tìm các chuyến bay giá rẻ trên Aeromexico
Khứ hồi
Phổ thông
Thông tin của Aeromexico
| Mã IATA | AM |
|---|---|
| Tuyến đường | 111 |
| Tuyến bay hàng đầu | Mexico City Benito Juarez tới Cancún |
| Sân bay được khai thác | 48 |
| Sân bay hàng đầu | Mexico City Benito Juarez |
Đánh giá gần đây
Điểm đánh giá của du khách
1128
730
523
342
485
-
0,0
Ưu: Nothing
Khuyết điểm: Everything
đánh giá từ
-
2,0
Ưu: Nothing
Khuyết điểm: Everything, I will never going to use this software anymore.
đánh giá từ
-
10,0
Ưu: Super nice!!
Khuyết điểm: Snacks
đánh giá từ
-
8,0
Ưu: Everything but the flight it self was ok.
Khuyết điểm: The weather
đánh giá từ
-
3,0
Ưu: Flight was late, lost my conection and gave me a flight for next day
đánh giá từ
-
10,0
Ưu: Great service, very puntual, we even arrived early
đánh giá từ
-
10,0
Ưu: Premium feeling to the flight
đánh giá từ
-
10,0
Ưu: Being high
Khuyết điểm: If no one asked me questions
đánh giá từ
-
8,4
Ưu: Nobody bugged me
Khuyết điểm: I like attention
đánh giá từ
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6,6
Khuyết điểm: Way too much people... We're in a pandemic and the plane was Full. Unacceptable.
đánh giá từ
-
2,0
Khuyết điểm: Airline is very unethical and need to be professional. I will never fly with them again .
đánh giá từ
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6,0
Ưu: Seats are comfortable. Compared to other flights there is more leg room. Flight attendants where friendly.
Khuyết điểm: The flight was late on arrival, so there was more time spent in the airport. Due to this, we were right behind another flight that landed before us. Customs will only allow one plane to disembark, so we waited to get off the plan for over 30 minutes. This was the only bad experience with the trip.
đánh giá từ
-
6,3
Ưu: The crew was attentive.
Khuyết điểm: Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected.
đánh giá từ
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6,0
Khuyết điểm: Flight was delayed 2hrs.
đánh giá từ
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2,0
Ưu: Never using this airline again
Khuyết điểm: Horrible organization
đánh giá từ
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7,3
Khuyết điểm: Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos
đánh giá từ
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6,6
Ưu: Due to covid I understand the strict attitude but sometimes they are rude.
Khuyết điểm: Better attitudes
đánh giá từ
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7,6
Ưu: Movies and shows. Blankets. Prompt staff on plane. Snack options.
Khuyết điểm: Ticket counter was stubborn to release our boarding passes despite having already checked in online. Saying we were “too late”. The kiosk would not release our boarding passes either. Yet, we breezed right through security to the gate and we’re first to board the plane having had to actually wait awhile before boarding. The ticket counter person unnecessarily made us wait even longer when we were already running late due to having spent 11 hours in the hospital day prior from E. coli. The boarding process was also sloppy. Three different attendants asked to see our passports. Why did everyone need to verify us? We were asked very silly and seemingly unnecessary questions before boarding further slowing the process. We were asked before boarding if we had checked a bag, not sure what difference that made.
đánh giá từ
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8,0
Ưu: The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar.
Khuyết điểm: Being on time
đánh giá từ
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10,0
Khuyết điểm: Nothing it was great Aeromexico is the best
đánh giá từ
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10,0
Ưu: Very communicative about things like bathrooms being closed for sanitation, turbulence etc.
đánh giá từ
-
10,0
Ưu: Yes
Khuyết điểm: Yes
đánh giá từ
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10,0
Ưu: The crew was good. The seats fine.
Khuyết điểm: The sana distancia was not respected in the airline.
đánh giá từ
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7,6
Ưu: The flight was on time and the crew was great
Khuyết điểm: The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked
đánh giá từ
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2,0
Khuyết điểm: gate boarding schedule was horrible, and checking in your luggage was a nightmare, missed my flite, and the second day it almost happened again it is totally a mess at this airport unbelievable!!
đánh giá từ
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10,0
Ưu: everyone professional and polite very nice.
Khuyết điểm: I cant think of anything
đánh giá từ
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8,8
Ưu: Crew was amazing and seats were very comfortable
Khuyết điểm: Could be better not paying $180 for my bag!! I asked in Chicago for the price on my way back and they told me $ per bag! I trusted them and when I was at the airport they charged me 265 dollars for 3 small bags! They liked to me
đánh giá từ
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6,0
Khuyết điểm: The boarding process after getting off the bus to get on the plane.
đánh giá từ
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9,0
Ưu: Everything it was so fast and excellent
Khuyết điểm: The food in the airplane
đánh giá từ
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10,0
Ưu: This was my first time flying with this airline and it went above expectations!!
Khuyết điểm: It was fantastic!
đánh giá từ
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8,0
Ưu: Seat OK, but full row. Social distancing OK.
Khuyết điểm: Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered.
đánh giá từ
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9,2
Ưu: gooe friendly service. Flights were on time. Embraer 1900 performed well.
Khuyết điểm: More English tranlation
đánh giá từ
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8,0
Ưu: La experiencia en general fue buena
Khuyết điểm: El sistema de facturación. Me dijo la aerolínea que Kayak pago con moneda rusa, entonces no podrían entregar un comprobante fiscal (CFDI)
đánh giá từ
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2,0
Ưu: Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks.
Khuyết điểm: Is it that hard to follow Covid-19 measures? The flight was full and people sitting shoulder to shoulder.
đánh giá từ
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2,0
Ưu: Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks.
Khuyết điểm: FOLLOW COVID-19 TRAVEL GUIDELINES!!!
đánh giá từ
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10,0
Ưu: Time and service were excellent.
Khuyết điểm: Food. I don’t mía be to pay
đánh giá từ
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4,0
Khuyết điểm: the crew verifying that the passengers will use mouth covers during the flight
đánh giá từ
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8,0
Ưu: I was very comfortable.
Khuyết điểm: Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions.
đánh giá từ
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10,0
Ưu: Yes
Khuyết điểm: Nothing everybody treated us with respect
đánh giá từ
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8,0
Ưu: The crew was great
Khuyết điểm: The disappointing issues were with the airport process.
đánh giá từ
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8,0
Ưu: The crew was great
Khuyết điểm: Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line
đánh giá từ
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0,0
Ưu: Aeromexico they need money and they charging fees for bags and I miss my flight and they don’t help me to reimburse any money. Never again in my life Aeromexico sucks
Khuyết điểm: Better costumer service
đánh giá từ
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8,0
Ưu: Boarding & disembarking
Khuyết điểm: Covid protocol
đánh giá từ
-
10,0
Ưu: Exelent airline
đánh giá từ
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9,0
Ưu: Crew as amazing Abaut seat to really comfortable but i understand that because i paid for tourist class
Khuyết điểm: Food to poor Probably because off COVID-19
đánh giá từ
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10,0
Ưu: Everything
Khuyết điểm: No
đánh giá từ
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2,0
Ưu: They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day
Khuyết điểm: Allow a change or give credit
đánh giá từ
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10,0
Ưu: Everything
Khuyết điểm: Everything was perfect
đánh giá từ
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9,6
Ưu: All in time
Khuyết điểm: Size of sits
đánh giá từ
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8,0
Ưu: Intertainment
Khuyết điểm: Buying a ticket with connecting flight and having 2 diferent airlines combined can get wrong information to customers. I thought I had bought my ticket thru delta and turns out is was with aeromexico, delta has no weight limit on carry on luggage and aeromexico does, i received an email from delta airlines for me to check in so i look at their luggage policy on carry on and when i arrived at the airport i had to go to aeromexico counter to check in one luggage and turns out i also had to pay for my carry on luggage becouse it exceded aeromexico carry on weight policy which i didn’t fully agree but ended up paying anyways
đánh giá từ
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7,6
Khuyết điểm: Connecting drop off luggage was closed so I had to take my luggage with for about a mile
đánh giá từ
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10,0
Ưu: The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons.
đánh giá từ
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10,0
Ưu: Comfortable seats; very pleasant flight crew and they even served snacks.
Khuyết điểm: Nothing comes to mind right now.
đánh giá từ
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8,6
Ưu: Crew. Amazing seat not confortable
Khuyết điểm: Very nice crew clean plane
đánh giá từ
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4,3
Ưu: The crew was really nice.
Khuyết điểm: It's shocking and disappointing that the plane was completely full. Also, the boarding process was really complicated and confusing.
đánh giá từ
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4,6
Khuyết điểm: They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights.
đánh giá từ
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10,0
Khuyết điểm: Excellent customer service
đánh giá từ
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8,0
Ưu: It was clean and easy
Khuyết điểm: Nothing really
đánh giá từ
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4,0
Khuyết điểm: The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly
đánh giá từ
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2,0
Ưu: Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again.
Khuyết điểm: For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind.
đánh giá từ
Tình trạng chuyến bay
Aeromexico Bản đồ đường bay
Sân bay hàng đầu khai thác bởi Aeromexico
- Sân bay Mexico City Benito Juarez (MEX)
- Sân bay Guadalajara Miguel Hidal (GDL)
- Sân bay Monterrey Gen Mariano Escobedo (MTY)
- Sân bay Cancún (CUN)
- Sân bay Tijuana Rodriguez (TIJ)
- Sân bay Los Angeles (LAX)
- Sân bay Hermosillo Gen Pesqueira Garcia (HMO)
- Sân bay Mérida Rejon (MID)
- Sân bay New York John F Kennedy Intl (JFK)
- Sân bay Lima J Chavez Intl (LIM)
- Sân bay Villahermosa Capitan Carlos Perez (VSA)
- Sân bay Bogotá El Dorado (BOG)
- Sân bay Mexicali (MXL)
- Sân bay San Francisco (SFO)
- Sân bay Ma-đrít Barajas (MAD)
Aeromexico thông tin liên hệ
- AM Mã IATA
- +52 (55) 5133 4000 Gọi điện
- aeromexico.com Truy cập
Chính sách huỷ của Aeromexico
Do tình hình dịch coronavirus (COVID-19) biến đổi, Aeromexico sẽ theo đó mà tiếp tục cập nhật các chính sách của mình. Vui lòng liên hệ trực tiếp với Aeromexico để biết thông tin chi tiết về các mức phí huỷ đặt. Bạn có thể tìm thấy thông tin cập nhật nhất về các chính sách của Aeromexico tại đây: Khuyến cáo du lịch & chính sách củaAeromexico
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