It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
Ưu: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Khuyết điểm: "None so far"
Ưu: "Time is good."
Khuyết điểm: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Khuyết điểm: "My experience overall is fantastic"
Ưu: "Crew was nice"
Khuyết điểm: "Food"
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "Entertainment offerings were good."
Khuyết điểm: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Khuyết điểm: "Good"
Khuyết điểm: "If there was no delay."
Ưu: "Overall the flight met expectations for service, comfort and food."
Khuyết điểm: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
Ưu: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Ưu: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Ưu: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Khuyết điểm: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Ưu: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Khuyết điểm: "In flight meal could be improved"
Ưu: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Ưu: "Service, Cleanliness and Overall Quality"
Khuyết điểm: "Seats could be better"
Ưu: "The seat, service and food..all is great as always."
Ưu: "Service and food were great."
Khuyết điểm: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Khuyết điểm: "Everything"
Ưu: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Khuyết điểm: "Late boarding caused us to miss connecting flights."
Ưu: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Khuyết điểm: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Ưu: "Nice once I got on the plane"
Khuyết điểm: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Khuyết điểm: "I'm still stuck in LAX"
Ưu: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ưu: "Comfortable seats, very friendly staff."
Khuyết điểm: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Ưu: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Ưu: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Ưu: "felt Agent's kind care of elder (me) at Airport. Thanks."
Khuyết điểm: "Full of passengers. Code Share!?"
Ưu: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Khuyết điểm: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Ưu: "The leg space of the plane"
Khuyết điểm: "Some crew hard to understand they English"
Ưu: "Good good, good service, and good equipment."
Ưu: "Food and movies."
Khuyết điểm: "One of the stewardess had an unfriendly look on her face."
Ưu: "Service was nice way more room than American Delta or United for economy"
Khuyết điểm: "None"
Khuyết điểm: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Ưu: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
Khuyết điểm: "Very nice services"
Ưu: "Flight was great."
Khuyết điểm: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Khuyết điểm: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Ưu: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Ưu: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Khuyết điểm: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Khuyết điểm: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
Ưu: "Service and so much free drink."
Khuyết điểm: "Nothing"
Ưu: "Comfortable flight and cabin crew were very good"
Ưu: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Khuyết điểm: "Food and entertainment options"
Ưu: "Check in was easy and staff and crew were very polite."
Khuyết điểm: "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."
Ưu: "all of them are nice and welcomed."
Khuyết điểm: "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."