Leg room space and gap in beteen seats
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
More healthy food options.
Have to stand 1 + hours to board, very crowded gate
Ưu: "Best in the world, as always."
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Ưu: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Khuyết điểm: "Better service from the crews."
Ưu: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Khuyết điểm: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "The crew was friendly"
Khuyết điểm: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Ưu: "The crew was really nice. The plane was clean and comfortable."
Ưu: "Same as above on SIN-BKK"
Khuyết điểm: "Next time in B787 Dreamliner"
Khuyết điểm: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Ưu: "crew were very friendly and helpful. flight was one of the best i’ve had"
Khuyết điểm: "boarding at sydney was very confusing"
Ưu: "I like everything in Singapore airlines"
Khuyết điểm: "Nothing"
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Khuyết điểm: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Khuyết điểm: "Need to update the planes.."
Ưu: "The staff is amazing and know what parents of bubs need."
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Ưu: "Comfortable flight, punctual, helpful crew."
Khuyết điểm: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Khuyết điểm: "Too much stop over"
Ưu: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Khuyết điểm: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Ưu: "Spacious and comfortable bed."
Khuyết điểm: "The food wasn't that great. Average at best."
Ưu: "Movie selection was great. Food was decent. Comfort was expected"
Khuyết điểm: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Ưu: "Ease of check in, very quick."
Khuyết điểm: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
Ưu: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Khuyết điểm: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Khuyết điểm: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Ưu: "Comfortable, full service through the night.."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "Superb service throughout from check in to on flight."
Khuyết điểm: "Seat on outbound had a slight issue."
Ưu: "New movies! Yes!"
Khuyết điểm: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Ưu: "SQ always has top quality service and that came through today."
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Khuyết điểm: "Seats are tight and hard"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "Friendly staff, excellent customer service, great food"
Ưu: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Khuyết điểm: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Ưu: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Ưu: "Great food and plenty of movies. Friendly crew"
Ưu: "Spacious, comfortable seat"
Ưu: "Crew and all other Staff were very helpful and friendly"
Khuyết điểm: "Don’t know"
Ưu: "Apart from the delay everything was quite good."
Khuyết điểm: "The delay of over 1 hour was a bit nerve-racking as we were close to missing our connecting flight."
Khuyết điểm: "food"
Ưu: "Yes Crew were indeed amazing!"
Khuyết điểm: "Food. The blankets and pillows were dirty and smelly. Seats are old."
Khuyết điểm: "flight delayed as usual"
Khuyết điểm: "flight delayed as usual"
Ưu: "I don't know why now there was no little gift or stuff keep kids busy during the flight, but only movie."
Khuyết điểm: "keep providing little gifts for kids"
Ưu: "flight attendants were very sweet."
Khuyết điểm: "Food, late both from and back ways."
Khuyết điểm: "The company cancelled my flight and threatened to recharge for the seats. Had to plead to keep the flight I PAID for. Unbelievable and I will not be booking again with either company or agency in the future."
Ưu: "Efficiency and on time takeoffs."
Khuyết điểm: "FILTHY bathrooms, sinks wouldn’t drain, floors weren’t kept mopped. Truly disgusting."
Ưu: "I was fortunate to be upgraded as a frequent flyer on this airline"
Khuyết điểm: "Poor cabin crew service in this instance."
Ưu: "Again the food was excellent"
Khuyết điểm: "Not enough operational toilets"
Ưu: "The overall service is great for the airfare price I paid. Can’t complaint! That being said, I would definitely use Cathay Pacific again in the future for this price range."
Khuyết điểm: "The smaller plane (and thus smaller seat) in the 2nd leg of 3+ hour flight. Food is OK, but I can’t complain for the price I paid."
Ưu: "Customer service is excellent as usual. The plane is very well outfitted and modern. You can generally trust the Cathay standard. The pilots are good, and even though departure may have been delayed, we arrived ahead of schedule."
Khuyết điểm: "I didn't prefer the premium economy section. Uncomfortable. I'd rather pay the fare for a cheaper economy seat, that is equally uncomfortable. It's terrible to start charging people for small, petty things like choosing one's seat."
Ưu: "Seat uncomfortable even though there was plenty of leg room"
Ưu: "I took the economy premium class. It was great. Seats very comfortable. Dinner was great."
Khuyết điểm: "Breakfast - the omelette was not done, but other than that if was good. The dim-sam was good."
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Ưu: "More leg room"
Khuyết điểm: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Ưu: "Food is great!"
Khuyết điểm: "Bathrooms are not as clean."
Ưu: "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"
Khuyết điểm: "The wheel chair assistance came very late. This aspect can be improved further. It can be more efficient. Although wheel chair assistance is asked, the electric car to move people can also help to compensate for the wait times."
Ưu: "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
Khuyết điểm: "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."
Ưu: "Boarding crew were very helpful with the wheel chair requirement for my friend who was traveling with me."
Khuyết điểm: "Crew was passive aggressive. The last thing I want is taking their aggression on me. For simple things such as asking for water and what not. She was like that with other passengers too. The baggage went missing. And I also puked right at the baggage claim for the food I ate in the flight. Over all I had bad experience. Food was bad too."
Ưu: "Nice plane, roomy seats, good food. Much better than other carriers in economy."
Ưu: "I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good."
Khuyết điểm: "The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience."
Ưu: "The Stewardesses were very polite"
Khuyết điểm: "N/A"
Ưu: "FLIGHT WAS CANCELLED"
Khuyết điểm: "Airline could have have notified us the flight was cancelled via email before we got to the airport. THEY DID NOT. We had to wait in general airport area for SIX HOURS, before we could check in to new flight. We planned trip to arrive to unfamiliar destination during day time. We arrived at MIDNIGHT! AWFUL!!!!"
Ưu: "CX still has good offerings on flights from their home in Hong Kong to other destinations."
Khuyết điểm: "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."
Ưu: "attentive and courteous crew members Landed more than an hour early extremely smooth landing toilets were clean till the end though it was a 15 hr flight"
Khuyết điểm: "smaller flights"
Ưu: "On time"
Khuyết điểm: "Cathay not the "cut above" it once was."
Ưu: "The overhead compartments are a good size. The staff was friendly. There was decent legroom in front of the seats. The food was more flavorful than most airlines."
Khuyết điểm: "In Hong Kong there was an additional security checkpoint set up at the gate. I had to throw away all liquids I purchased. Usually, once you've cleared customs and security checkpoints you can buy food and liquids within the airport and board the flight. Not sure if this was an airport thing or an airline thing. Either way it was highly inconvenient and annoying"
Ưu: "Staff and crew were good. Boarded on time. Landed safe."
Khuyết điểm: "Seats are cramped and small."
Ưu: "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
Khuyết điểm: "Nothing stood out negatively"
Khuyết điểm: "food was horrible. Please improve the quality and quantity."
Ưu: "The crew is always polite and professional"
Khuyết điểm: "I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich."
Khuyết điểm: "I had a cumulative 10 hours of delays on this trip and missed important appointments because of this"
Ưu: "Friendly, good food with snacks, incident free. Thanks"
Ưu: "Love the plane, seats"
Khuyết điểm: "Food has gone down"
Ưu: "The service and quality are absolutely OK, the airline is awesome!"
Ưu: "Everything- I had 3 seats to relax and sleep. The food was excellent for the vegetarian option."
Khuyết điểm: "n/a"
Ưu: "All but did not eat"
Ưu: "Excellent, kind, professional crew and timely flight."
Ưu: "The staff was very helpful and friendly. Location was perfect."
Khuyết điểm: "For the price per night i expected the hotel to supply complementary bottle water daily. The A/C was not very effective."
Ưu: "-Staff were incredibly attentive and gracious at every step. Could not ask for more from them. The flight attendants were also really conscientious but also discrete about making sure that things were comfortable to passengers, for example making sure that windows were closed most of the time and lights were down so that people could sleep in between meals, and moving someone that was sick to a more comfortable and private seat, both for the sake of the sick individual and for the comfort of the people that had initially been sitting around them. -The complementary movie options were great and really helped pass the time on the 24+hr flight from NYC to Western Australia. -1 free large checked bag, which was very nice. -I think the complementary food and snacks were really yummy and generous, for airline food. I very much enjoyed the meals and snacks. Also, the complementary wine was a nice treat and tasted surprisingly good. -The complementary pillows and blankets were nice, warm, and soft. -The flights were on time, much better than American airlines that I've flown on. -The bathrooms were cleaned regularly throughout the flight and were much cleaner and nicer smelling than other airlines that I've been on."
Khuyết điểm: "The only thing thing that could really be improved upon (which is not as much the airline's fault as the plane manufacturer's fault) is that the economy seats and cabin layout could be more comfortable for long flights. I understand how hard it must be to design a plane that fits that many people and that's comfortable for 24+hrs of flying, but a few improvements could relatively easily be made I think, which would improve the experience dramatically: -If the seats were softer (and perhaps more ergonomically designed with an average person's shape in mind) it would make a world of difference, I think. -Being able to put the arm up on the wall side of the window seat would make it much more comfortable. -Padding on the arms would also help. -Of course more leg space and wider seats would make a world of difference, but I know that is tough to do since space is limited."
Ưu: "I got food poisoning"
Ưu: "It got me home."
Khuyết điểm: "The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude."
The crew was always polite and pleasant, but our flight was delated by almost an hour.
Ưu: "organization ans timely process on the check in counter on forward"
Khuyết điểm: "the gate announcements not very clear."
Ưu: "The ground steward in LAX attended to our needs. He was cheerful and made us feel welcome."
Khuyết điểm: "The service on both flights, from LAX to Taipei and from Taipei to Manila. The flight attendants need to smile more often. They look so serious, especially when you ask them for something."
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Ưu: "They ran things efficiently and staff was cordial and helpful if asked."
Khuyết điểm: "I didn't realize I was assigned middle seats for.both legs of my long 20 hour trip. It would have been nice if the person checking me in would have considered assigning me a different seat on at least one of the legs. It was fine just not amazing."
Ưu: "Yes the crew was amazing ✅ Very professional and friendly"
Khuyết điểm: "A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️"
Khuyết điểm: "The food could have been more tasty and warm."
Ưu: "Crew was very friendly."
Khuyết điểm: "There is just no room to move in those seats. We were packed in like sardines."
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Khuyết điểm: "There was no provision for vegetarian food in the flight"
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark..."
Khuyết điểm: "The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip..."
Ưu: "Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows."
Khuyết điểm: "Food and drink abundant but not great."
Khuyết điểm: "Couldn’t fault anything"
Ưu: "Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!"
Ưu: "The flight was 40 minutes faster than expected"
Khuyết điểm: "The economy seating in this airline are trash"
Ưu: "The boarding was quite efficient tho with a gate change. One flight attendant is very courteous and attentive. Co-pilot announcement is very clear."
Khuyết điểm: "Food was no no. Stewardesss are quite robotic and are lack of smile, perhaps because of late flight? IFE monitor is old and dated"
Khuyết điểm: "The English of the crew wasn't fantastic"
Ưu: "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
Ưu: "Great service"
Khuyết điểm: "Nothing. Everything was awesome."
Ưu: "Transfer is excellent."
Khuyết điểm: "Flight delays"
Khuyết điểm: "Seat not comfortable at all"
Ưu: "Transit was smooth and efficient."
Khuyết điểm: "-"
Khuyết điểm: "Appreciate blankets and pillows provided as well as complimentary wine"
Ưu: "They let me sleep."
Khuyết điểm: "I liked everything."
Ưu: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Khuyết điểm: "I like everything"
Ưu: "I request to re-assign the seat next to corridor in counter."
Khuyết điểm: "The airline assigned us with two middle seats among the four-seat pattern again. No other choice."
Ưu: "Flight landed on-time and was smooth. Staff was helpful and profession. My request for vegetarian meals failed (might have been my fault) and the staff really went out of their way to make sure I got vegetarian meals anyway. And the vegetarian meals were excellent. Good experience on a long flight."
Ưu: "same as above"
Khuyết điểm: "same as above"
Khuyết điểm: "Rehydrated food"
Khuyết điểm: "Unsat. I asked for my flight to get changed it did not happen I had to by a whole new ticket. Waste of my time and money"
Ưu: "the trip was good"
Khuyết điểm: "8"
Ưu: "The food was good the crew were very nice and polite"
Khuyết điểm: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Ưu: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Khuyết điểm: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Ưu: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Khuyết điểm: "Nothing"
Ưu: "Very attentive staff Plenty of movie options"
Khuyết điểm: "Food was meh but that's common for airline food"
Ưu: "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
Khuyết điểm: "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
Khuyết điểm: "Warm wash cloth must not be eliminated especially for long flights. I was not able to charge my phone since the outlet was non-functional. The flight experience wasn't that bad with the budget price of the ticket. Over-all it was okay."
Ưu: "Entertainment system"
Khuyết điểm: "Twelve hours in a 17" wide seat. Only four toilets for all of coach, over 300 people. We picked China Air based on price but never again!"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Ưu: "After hearing horror stories of this particular airlines , it was quite the opposite . I had asked to get out in emergency seating for the extra leg room due to being a tall guy . The met my accommodations with no problem . I would def fly with them again"
Ưu: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Khuyết điểm: "Nothing."
Ưu: "comfortable seating and up to date entertainment."
Khuyết điểm: "Food was not that good."
Khuyết điểm: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Ưu: "Would recommend it!"
Ưu: "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
Khuyết điểm: "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
Khuyết điểm: "The meal I had requested for my family and I was not available. Very disappointed."
Ưu: "FREE Upgrade to Business class from Taiwan to Yokyo"
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "Friendly crew. Short flight, very efficient"
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Khuyết điểm: "Slow check-in not very comfortable seats and food was awful."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Ưu: "Great service from start to finish"
Khuyết điểm: "Food"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Khuyết điểm: "Better info on what the flight number is. More info that is airport specific."
Ưu: "The crew were great."
Khuyết điểm: "Not much entertainment available."
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Khuyết điểm: "The choice of English language films were limited. I did not enjoy the food too much"
Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Ưu: "On time Very polite staff"
Ưu: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Khuyết điểm: "Whilst the crew were pleasant today"
Ưu: "I arrived on time."
Khuyết điểm: "The food was horrid and the entertainment system was sub mediocre at st best."
Khuyết điểm: "Hygiene of local passengers"
Ưu: "Comfortable, good food, good drinks , on time"
Khuyết điểm: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Ưu: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Khuyết điểm: "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
Ưu: "The whole flight"
Khuyết điểm: "Nil by"
Khuyết điểm: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Khuyết điểm: "Entertainment system wasn't switched on immediately after take off and safety demos"
Ưu: "Overall a good airline. Full meal served even on a short hour and half flight."
Khuyết điểm: "The air con wasn't on until we were in the air"
Ưu: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Khuyết điểm: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Ưu: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Ưu: "Provided food for only a 3 hour flight"
Khuyết điểm: "Boarding was a bit slow (still arrived on time)"
Ưu: "Food was nice and plane was clean and not too crowded."
Khuyết điểm: "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
Ưu: "Easy to change flight. Lots of leg room. Friendly service."
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Ưu: "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
Khuyết điểm: "Nothing to dislike about this flight"
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Khuyết điểm: "The seats and the food."
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
Khuyết điểm: "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Ưu: "The usual Vietnam Airlines pleasant effective service ... Maybe not as many bells and whistles as others but then nor is the price"
Khuyết điểm: "Nothing"
Ưu: "Everything was great in the flight. It felt fantastic to be treated like a princess."
Khuyết điểm: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."
Not a straight flight, they lied! After paying for the plane ticket, I received an email that will stop in Incheon, delayed my connecting flight to Vegas. I missed my flight, and my wife had to rebook for same day flight. I will never fly Philippine Airlines again.
Philippine airlines is the best airline going. Always friendly and accommodating. If they had flights from west coast to east coast I would never use any other airline. It’s always a great experience with PHILIPPINE AIRLINES.
It was a short flight. But it went very well. Staff was nice and friendly.
Khuyết điểm: "The food (fish and rice) was tasteless."
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Khuyết điểm: "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
Ưu: "You ripped me off"
Khuyết điểm: "you ripped me off"
Khuyết điểm: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."
Ưu: "Entertainment was good and food and snacls"
Khuyết điểm: "Communication with passengers about the 7 hour flight delay I experienced. We were not given food and drink vouchers"
Khuyết điểm: "If the food is better and no flight delay"
Ưu: "The plane is new and clean"
Khuyết điểm: "If the flight was on time. The flight was delayed which resulted on missing my connecting fllight to Denver. I have to stay and wait at the San Francisco airport for 19 hours"
Ưu: "Crew are awsome."
Khuyết điểm: "The boarding time keeps on changing."
Khuyết điểm: "Stellar service from check-in especially cabin staff was on point. Thank you PAL"
Ưu: "Crew was great!!"
Khuyết điểm: "Bag is lost!!!"
Ưu: "Birding was great. Punctual flight."
Khuyết điểm: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
Ưu: "No direct contact details to change flight"
Khuyết điểm: "Terrible customer service"
Ưu: "Great experuance. Caring staff"
Khuyết điểm: "Nothing"
Ưu: "American carriers should take note and work to improve passenger comfort and experience."
Khuyết điểm: "A better entertainment system would be nice."
Ưu: "The service by the flight attendants was excellent!"
Khuyết điểm: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Ưu: "The service on the flight was superb."
Ưu: "The FAs were just great: friendly, accommodating, professional, and assertive in the right way. Good job on the training!"
Khuyết điểm: "The check-in counter line was long because they scheduled multiple international flights within an hour of each other."
Khuyết điểm: "I late only 2 min but can not fight with them"
Ưu: "Arrival to first flight was clean and comfortable"
Khuyết điểm: "During flight- attendant would put her hands all over the cups when filling up water etc. I could not even get water after watching how she handled things that guests would be drinking out of. The flight was - freezing. I turned my light on, no one came to me. I then went and found an attendent (2 different times) and discussed that it was very very cold. I asked to see if they had another blanket, they said no. They didn't do much to change the temperature. I watched for 15 minutes, and no one went to change it. Once they did, it didn't help the situation. Later I requested again, and similarly nothing happened. The food- terrible. Dried up hashbrowns, that were overcooked. Meat, I couldn't even eat."
Ưu: "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
Khuyết điểm: "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
Ưu: "We booked this flight months ago and made plans to meet people. We wanted to arrive early to avoid traffic but since the flight as 3 hours delayed we arrived at 5 and did not get to the hotel that was 20 miles away in 2 hours. When I am late for my flight you cancel my ticket and make me purchase a more expensive one. More than the round trip I purchased so why don't you compensate me when your delayed"
Khuyết điểm: "Your tardiness and inconsiderate way of doing business. Your irresponsible attitude towards your paying customers."
Ưu: "Excellent customer service from the crew and airport staff. Very nice people."
Khuyết điểm: "This flight we took was an older plane, no USB ports or entertainment was available. They do offer an app to watch free movies but you have to download it where your phone has good service. They also offer free in flight wifi, but that didn't really work too well for us. Not sure if that has to do with our carrier."
Ưu: "Boarding delay in MNL but still arrived in LAX on-time."
Khuyết điểm: "Problems with the inflight myPal system; No sound. Informed the flight attendants and they tried to reboot the system/ provide new headphones... still no sound. My wife and daughter had same issue with their unit."
Ưu: "Being on time"
Khuyết điểm: "More leg room for tall people because this is a disability issue for us being crammed and cramp up"
Ưu: "Seats and service in business class Crew"
Khuyết điểm: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Ưu: "philippines air is great! very easy and accomodating"
Ưu: "Excellent flight despite 90 minute delay at Vancouver. They emailed and called me several hours earlier"
Ưu: "The prompt boarding and courteous staff."
Khuyết điểm: "Nothing!"
Ưu: "flight, service --great"
Khuyết điểm: "check in --vry problematic."
Ưu: "Liked the smooth flight"
Khuyết điểm: "Took too long at check in"
Ưu: "Ok movie selection - gave you iPads, which were somewhat glitchy, but eventually seemed to work. Crew was very accommodating."
Khuyết điểm: "This airline has been terrible to deal with. Before departing, they cancelled one leg of our trip, then waited a full month to rebook (only after weekly, sometimes more often, calls from us). We actually weren't sure if the flight was actually rebooked until we arrived at the airport and were able to check in. The food on all the flights was terrible. Dealing with customer service on the ground at the Manila airport was also terrible - they just kept saying they had to ask someone else who had to ask someone else, then changed the subject and did the same thing with an unrelated question until we got so fed up we left. It took 40 minutes for a bus to come to transfer us from terminal 1 to 2."
Khuyết điểm: "Was a good experience"
Ưu: "Smooth trip"
Khuyết điểm: "Narrow seat and no leg room"
Ưu: "Nice and kind crew"
Khuyết điểm: "small seats okay food on mobile WiFi entertainment"
Ưu: "The service is good. Typical Philippine airlines, friendly service."
Khuyết điểm: "I don't like the iPad entertainment. I prefer seat mounted screens. The chairs are too cramped as well. Boarding was a bit slow and the waiting area was so cramped."
Ưu: "Philippine service is always good"
Khuyết điểm: "Food not so good and small seats."
Ưu: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."
Khuyết điểm: "It was fine."
Ưu: "The crew"
Khuyết điểm: "Boarding so bad"
Ưu: "Good price"
Khuyết điểm: "There was too much delay in the going flight"
Ưu: "Customer service was horrible when I called to ask for assistance prior to the trip. The first flight was delayed multiple times for over ten hours due to weather (which was fine) and "waiting for a customer to board." The second return flight was again delayed. The worst was baggage: it took over two hours from parking at gate to me retrieving my check-in baggage from the baggage claim. This airline was horrible. Even though the flight crew was decent, I will not return. This was my first and will be my last time flying with this airline."
Ưu: "Vegetarian meal - way better than delta"
Khuyết điểm: "None"
Ưu: "Crew was very polite and helpful. Food was enjoyable."
Khuyết điểm: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
Ưu: "Philippine Air didn't disappoint, which it has at times because it seems to always be delayed. However, not this time, and the service Philippine Air provides is very good."
Khuyết điểm: "I never heard the airport announce boarding for this flight, but simply saw people slowly begin to head through the gate, so I did likewise. For that matter, Busan's Gimhae airport is third-class at best, IMO. I flew out of Busan once before and the experience was terrible again. Would always recommend travelers take the KTX to Incheon where you'll have more options, probably lower fares and less aggravation."