Đánh giá của du khách
Điểm đánh giá chung
7,4
Tốt
Dựa trên 252 đánh giá
Lên máy bay
7,6
Thư thái
7,4
Phi hành đoàn
8,1
Thư giãn, giải trí
6,6
Thức ăn
7,3
Bỏ qua đến nội dung chính
Thêm
Tìm các chuyến bay giá rẻ trên Bulgaria Air
Khứ hồi
Phổ thông
Thông tin của Bulgaria Air
| Mã IATA | FB |
|---|---|
| Tuyến đường | 62 |
| Tuyến bay hàng đầu | Thành phố Varna tới Sofia |
| Sân bay được khai thác | 31 |
| Sân bay hàng đầu | Sofia |
Đánh giá gần đây
Điểm đánh giá của du khách
22
16
19
13
7
-
2,0
Khuyết điểm: Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be.
đánh giá từ
-
5,0
Ưu: Small seats
Khuyết điểm: Flight overcrowded
đánh giá từ
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2,0
Khuyết điểm: Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns.
đánh giá từ
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4,4
Ưu: Nothing
Khuyết điểm: To add food and to patk the plane at the linkway
đánh giá từ
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10,0
Ưu: Everything. Food was amazing, crew was very courteous.
Khuyết điểm: Nothing
đánh giá từ
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3,0
Ưu: It was a direct flight to my destination
Khuyết điểm: Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure
đánh giá từ
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8,0
Khuyết điểm: Too little leg room
đánh giá từ
-
4,4
Khuyết điểm: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.
đánh giá từ
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10,0
Ưu: All was great and on time
đánh giá từ
-
8,4
Ưu: fast trip, clean plane
Khuyết điểm: Was a bit different to get on a bus to take you to the actual plane
đánh giá từ
-
6,6
Khuyết điểm: ...
đánh giá từ
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2,0
Khuyết điểm: 6 hours delay !!!!
đánh giá từ
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2,6
Ưu: Nothing. Bulgarian Airlines is a fifth world company!
Khuyết điểm: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
đánh giá từ
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6,0
Khuyết điểm: Flight was two hour delayed and I missed my connection
đánh giá từ
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4,8
Ưu: The chocolate was great!
Khuyết điểm: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
đánh giá từ
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2,6
Ưu: Not much.
Khuyết điểm: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
đánh giá từ
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8,0
Khuyết điểm: There was delay of 2 hours with any notice.
đánh giá từ
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8,0
Ưu: They didn't cram us into the transport vehicle like sardines
Khuyết điểm: We need special assistance for my wife boarding the plane and didn't get it from Airline
đánh giá từ
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6,0
Khuyết điểm: The plane smelt
đánh giá từ
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6,8
Ưu: Great polite and pleasant crew.
Khuyết điểm: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
đánh giá từ
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5,6
Khuyết điểm: I get my luggage two days later.
đánh giá từ
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3,3
Ưu: food was ok
Khuyết điểm: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
đánh giá từ
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3,3
Khuyết điểm: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
đánh giá từ
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8,8
Ưu: Crew very friendly & helpful
đánh giá từ
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5,0
Khuyết điểm: My bag did not arrive. Was not transferred from Amsterdam.
đánh giá từ
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7,3
Overall OK
Ưu: Quick flight, arrived just on time
Khuyết điểm: Very small space between the rows
đánh giá từ
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7,6
Overall OK
Ưu: Flight crew was kind and helpful, flight arrived on time
Khuyết điểm: Boarding was slow, could improve onboard services
đánh giá từ
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7,0
Ưu: Very good price and all went smoothly and on time.
Khuyết điểm: Having to walk to and from the plane and use a bus (no jetways)..
đánh giá từ
-
2,0
Being treated like cargo
Ưu: Nothing
đánh giá từ
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5,2
Khuyết điểm: My luggage was lost.
đánh giá từ
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5,2
Khuyết điểm: My luggage is lost.
đánh giá từ
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2,0
Missed the flight and money were not returned according to the insuran
Khuyết điểm: Missed the flight and company didnt returned the money according to insurance.
đánh giá từ
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4,0
Khuyết điểm: Too small place for legs in the cabin for such a long flight. Very uncomfortable
đánh giá từ
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7,6
Good experience on an empty plane
Ưu: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Khuyết điểm: Uncomfortable weared off seats and no entertainment system.
đánh giá từ
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6,3
OK
Ưu: The sandwich looked dry, but was actually very good.
Khuyết điểm: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
đánh giá từ
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2,0
Khuyết điểm: I dident get my luggage
đánh giá từ
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6,0
Khuyết điểm: Flight delayed with 40 minutes Very small seats
đánh giá từ
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5,0
Khuyết điểm: Poor food no entertainment
đánh giá từ
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3,6
Flight delayed, seat spacing minimal
Ưu: Inexpensive
Khuyết điểm: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
đánh giá từ
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3,3
Khuyết điểm: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
đánh giá từ
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4,6
Ưu: Once on board we flu fast
Khuyết điểm: The flight was delayed by over 2 hours and no information was given at all.
đánh giá từ
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5,0
Khuyết điểm: Flight was delayed two and half hours and then stupid excusing.
đánh giá từ
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2,0
Ưu: Horrible. Don't book with this ariline.
Khuyết điểm: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
đánh giá từ
-
6,6
Khuyết điểm: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
đánh giá từ
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9,6
Ưu: It was an excellent flight experience.
Khuyết điểm: Improve the sandwich?
đánh giá từ
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8,0
Ưu: The flight got me to my destination safely and on time
Khuyết điểm: Security and lack of snacks/drinks on the flight
đánh giá từ
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6,0
Ưu: Got me to my destination safely and on time
đánh giá từ
-
2,6
12 hr delay, no updates, poor communication
Khuyết điểm: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
đánh giá từ
-
9,6
Short flight to Burgas
Ưu: The crew was friendly, the plane was cool.
Khuyết điểm: Nothing
đánh giá từ
-
8,3
Pleasantly surprised
Ưu: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Khuyết điểm: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
đánh giá từ
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8,6
Business triptthey
Ưu: They were on time, free drink and foot no chargebo
Khuyết điểm: No movie screen
đánh giá từ
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5,6
The flight was late
Ưu: The crew was very nice.
Khuyết điểm: The check in started late, the gate was changed, the flight was late by more than an hour.
đánh giá từ
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4,6
Khuyết điểm: Overall cleanliness of the cabin was very poor.
đánh giá từ
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8,0
Partner Companies
Ưu: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
đánh giá từ
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3,3
Khuyết điểm: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
đánh giá từ
-
8,3
Excellent flight
Ưu: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
đánh giá từ
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10,0
Ưu: On time and nice crew
đánh giá từ
-
8,0
Ưu: On time departure and arrival. Friendly service.
đánh giá từ
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10,0
Ưu: Check in was very fast and easy, crew was very nice and helpful
đánh giá từ
-
4,6
Delayed take off
Ưu: They serve you a dandwich and water.
Khuyết điểm: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
đánh giá từ
Tình trạng chuyến bay
Bulgaria Air Bản đồ đường bay
Sân bay hàng đầu khai thác bởi Bulgaria Air
- Sân bay Sofia (SOF)
- Sân bay Thành phố Varna (VAR)
- Sân bay Paris Charles de Gaulle (CDG)
- Sân bay Am-xtéc-đam Schiphol (AMS)
- Sân bay Brussels Bruxelles-National (BRU)
- Sân bay London Heathrow (LHR)
- Sân bay Frankfurt/ Main (FRA)
- Sân bay Ma-đrít Barajas (MAD)
- Sân bay Praha (Prague) Václav Havel Prague (PRG)
- Sân bay Moscow (Matxcơva) Sheremetyevo (SVO)
- Sân bay Berlin Brandenburg (BER)
- Sân bay Rome Fiumicino (FCO)
- Sân bay Milan Linate (LIN)
- Sân bay Budapest Ferenc Liszt Intl (BUD)
- Sân bay Larnaca (LCA)
Bulgaria Air thông tin liên hệ
- FB Mã IATA
- +359 2 402 04 00 Gọi điện
- air.bg Truy cập
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