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|Tuyến bay hàng đầu||Dallas/Fort Worth tới Dallas/Fort Worth|
|Sân bay được khai thác||205|
|Sân bay hàng đầu||Dallas/Fort Worth|
Ưu: Free Wi-Fi and entertainment. Landed early.
Khuyết điểm: Way too crowded during Covid, every single seat was taken. Then, to make things worse, they let people in with food so they'd have the excuse to unmask in-flight. On top of which, they passed around snacks (in a 2-hr flight?? during Covid??) so 80% of the plane took their masks off to eat their pretzels and drink their water. Unacceptable.
Khuyết điểm: The airplane was very cold, and our seats were screwed up. Gentleman at the gate was very helpful, and handled the problem the best he could.
Khuyết điểm: No fuel available
Khuyết điểm: Nothing
Ưu: Crew was good. Seat were comfortable.
Khuyết điểm: Don't charge for wifi. It should be free.
Khuyết điểm: My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies.
I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon.
Ưu: The snacks
Khuyết điểm: They put WAY too many people on one flight, during Covid it just is not safe
Ưu: It wasn't Spirit.
Khuyết điểm: Missed our connecting flight due to mechanical issues, but we were put on a later flight. Due to covid it's hard to get really good customer service. It would be nice if American had said well in advance that you need their app in order to connect to wifi on the plane.
Ưu: crew was super friendly.
Ưu: the crew was amazing. Seats needs to be more comfortable.
Khuyết điểm: seat needs to be more comfortable.
Khuyết điểm: Me and my husband traveled with my infant son and thebstaff was very accomodating. They evn allowed us to change seats to ensure my son was not next to another person.
Khuyết điểm: If we boarded and left on time
Ưu: They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled.
Khuyết điểm: Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy.
Ưu: I was able to return home after my flight had been cancelled.
Khuyết điểm: While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done.
Ưu: The flight went great. Even though it’s been raining for days. The flight was quick and we landed on our wheels.
Khuyết điểm: Waited to disembark the plane being told the sky bridge was closed. Watched two other flight land after us pull up to disembark. Now I’m going to miss my connecting flight. Oh well. Maybe next time it will be better.
Khuyết điểm: Late 2 hours
Ưu: Nothing at all
Khuyết điểm: Food, drinks deboarding is awful, just awful experience
Khuyết điểm: We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!
Khuyết điểm: Something better to eat
Khuyết điểm: Yes
Khuyết điểm: Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction.
Ưu: Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!
Khuyết điểm: Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason.
Khuyết điểm: Communication. I cannot speak with anyone at flyus about a refund. Qatar airways denied boarding to ALL passengers heading to Saudi Arabia, I was left stranded in Dallas, and could not contact ANYONE.
Ưu: Glad we made it back.
Khuyết điểm: Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board.
Khuyết điểm: Have the pilots come to fly the plane on time
Ưu: Smooth as butter. Slept the whole way.
Khuyết điểm: Nothing could have improved it.
Khuyết điểm: American is poorly prepared for day long delays.
Khuyết điểm: With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight.
Khuyết điểm: Everything
Khuyết điểm: No social distancing AT ALL. Flight was packed
Ưu: Yes amazing
Khuyết điểm: Enlarge the jet.
Ưu: The crew was very friendly as well as the pilot after we had landed. Also was nice they gave us each a little water in a plastic bag as well as a snack
Khuyết điểm: Not much anything can be done to make a flight better with Covid. Masks have to be on, no drink options available anymore.
Ưu: Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front.
Khuyết điểm: The food! Bring back real food please
Khuyết điểm: The plane was ancient. Cabin was freezing, seats were rocks. Using an old short-haul CRJ for a 3.5 hour flight sucked.
Khuyết điểm: Being on Delta
Ưu: Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies.
Khuyết điểm: People promoting safety and doing their job.
Ưu: Crew and pilot were great.
Khuyết điểm: The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat.
Khuyết điểm: My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best.
Khuyết điểm: My bags were missing
Ưu: Flight on time and covid Prevention was in place.
Khuyết điểm: Failed to provide wheelchairs as requested.
Ưu: Clean and comfortable
Khuyết điểm: Better service, quicker boarding, more comfort and overall everything needs to improve
Ưu: Nothing special good or bad
Khuyết điểm: My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable.
Khuyết điểm: Comfort and food.
Ưu: The crew and boarding process was excellent.
Khuyết điểm: Social distancing with the seating arrangements was lacking.
Ưu: Plane wasn’t full and left and arrived early!
Khuyết điểm: Offering some kind of beverage
Khuyết điểm: I was in the only full row on the plane. The flight attendant waited until we couldn’t move to offer us to move to empty rows. By the time we were able to move, the other people in the row were sleeping. I wanted to stretch but couldn’t. Not a great way to start 2021.
Ưu: Comfortable seat, chargers and device holders at search station, very clean and great leg room.
Khuyết điểm: Seat comfort
Khuyết điểm: Feed me
Khuyết điểm: Feed me
Khuyết điểm: Food and drinks
Khuyết điểm: Food and drinks
Ưu: Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected.
Khuyết điểm: Very little seating at Phoenix airport.
Ưu: I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead.
Khuyết điểm: The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good.
Khuyết điểm: Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles.
Khuyết điểm: Missed connecting flight to El Paso and had to wait for hours in the airport on standby
Khuyết điểm: Shitty service, and made me miss my flight.
Khuyết điểm: Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND
Having priority baggage actually be a priority
Khuyết điểm: snacks provided