Đánh giá của du khách
Điểm đánh giá chung
7,9
Tốt
Dựa trên 13.170 đánh giá
Lên máy bay
8,0
Thư thái
8,0
Phi hành đoàn
8,3
Thư giãn, giải trí
7,9
Thức ăn
7,5
Bỏ qua đến nội dung chính
Thêm
Tìm các chuyến bay giá rẻ trên Avianca
Khứ hồi
Phổ thông
Thông tin của Avianca
| Mã IATA | AV |
|---|---|
| Tuyến đường | 130 |
| Tuyến bay hàng đầu | Medellín Jose Maria Cordova Intl tới Bogotá El Dorado |
| Sân bay được khai thác | 47 |
| Sân bay hàng đầu | Bogotá El Dorado |
Đánh giá gần đây
Điểm đánh giá của du khách
1512
783
497
327
397
-
10,0
Ưu: We took off on time
đánh giá từ
-
5,2
Ưu: Puntualidad
Khuyết điểm: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre
đánh giá từ
-
2,0
Ưu: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954
Khuyết điểm: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.
đánh giá từ
-
2,0
Khuyết điểm: My wife lost the fly for delay in the first fly from Cúcuta to bogota
đánh giá từ
-
5,0
Ưu: Comfortable flight good crew
Khuyết điểm: The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+
đánh giá từ
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2,0
Khuyết điểm: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.
đánh giá từ
-
6,0
Ưu: Crew was ok.
Khuyết điểm: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.
đánh giá từ
-
8,0
Khuyết điểm: PRICE
đánh giá từ
-
8,0
Ưu: Buenos protocolos COVID
Khuyết điểm: En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente.
đánh giá từ
-
8,3
Ưu: Every thing was very good
đánh giá từ
-
10,0
Ưu: Everything
Khuyết điểm: Snacks and drinks
đánh giá từ
-
4,6
Ưu: But this time everything was organized
Khuyết điểm: Put the same way that’s its right now each get out by groups
đánh giá từ
-
10,0
Khuyết điểm: Excelent
đánh giá từ
-
4,6
Ưu: Flight was on time
Khuyết điểm: Food was horrible and no drink options. I hate diet soda yuck
đánh giá từ
-
4,6
Ưu: The plane was on time
Khuyết điểm: Food was horrible. No drink options.
đánh giá từ
-
5,3
Ưu: The puntuality
Khuyết điểm: Possibility of entertainment in the plane
đánh giá từ
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2,0
Khuyết điểm: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!
đánh giá từ
-
10,0
Ưu: In general everything OK
đánh giá từ
-
5,5
Ưu: Cleaning
Khuyết điểm: Water and snack
đánh giá từ
-
8,8
Ưu: NA
Khuyết điểm: Na
đánh giá từ
-
10,0
Ưu: Everything was amazing
Khuyết điểm: Nothing
đánh giá từ
-
10,0
Khuyết điểm: They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it
đánh giá từ
-
10,0
Ưu: Yes, the travel was excellent, from Medellin to Bogota and from Bogota to New York, thank you so much.
Khuyết điểm: The next time I will contact you to buy my tickets to travel.
đánh giá từ
-
4,0
Khuyết điểm: The flight attendant was rude.
đánh giá từ
-
10,0
Ưu: Amazin crew a comfort.
đánh giá từ
-
10,0
Ưu: The crew was amazing, Seats are very comfortable on business class.
đánh giá từ
-
2,0
Ưu: Customer service didn't help me change my flight!
Khuyết điểm: Customer service didn't help me change my flight!
đánh giá từ
-
2,0
Ưu: Customer service didn't help me change my flight!
Khuyết điểm: Customer service didn't help me change my flight!
đánh giá từ
-
2,0
Ưu: Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone
Khuyết điểm: Hire competent employees
đánh giá từ
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2,0
Ưu: my flight going to Peru was disappointing the entertainment unit in front of me did not work I tried to get help from the steFf but they just smile and walk away service was terrible on my way back from Peru the plane broke down in Bogotá Columbia we were trapped inside the plane for three hours with no air-conditioning we disembarked and they offered us to stay in a hotel but the hotel voucher took a very long time to receive we ended up going to the hotel at 3 o’clock in the morning to get up at 5 o’clock in the morning for the return flights very disappointed will not fly Avianca again
Khuyết điểm: Hire competent SteFf
đánh giá từ
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2,0
Khuyết điểm: Got to the gate to check In no one was available called no one answered on the line on hold for 4h till some one picked up the phone and they wanted me to buy a new ticket
đánh giá từ
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4,3
Ưu: No hay variedad en el entretenimiento.
đánh giá từ
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7,0
Ưu: I like Avianca
Khuyết điểm: Just unboard and board again is uncomfortable.
đánh giá từ
-
10,0
Ưu: Service and friendly staff
Khuyết điểm: keep standards
đánh giá từ
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3,6
Ưu: Cree was horrible handling the delayed flight eventually postponed until the next day
Khuyết điểm: Better handling of the situation and not keeping people 2 hours in a plane with no air conditioning
đánh giá từ
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9,0
Ưu: The crew as super nice
Khuyết điểm: The space between lines of seats
đánh giá từ
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5,3
Ưu: Plane was empty
Khuyết điểm: Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me.
đánh giá từ
-
10,0
Ưu: They treated me super great
đánh giá từ
-
3,3
Khuyết điểm: El.peor vuelo de mi vida
đánh giá từ
-
10,0
Ưu: Economy was comfortable. Affordable and just great overall.
đánh giá từ
-
8,0
Khuyết điểm: Faster check in
đánh giá từ
-
5,6
Khuyết điểm: Flight was late
đánh giá từ
-
7,3
Ưu: Fruit and bread was good
Khuyết điểm: The sandwich wasn’t good
đánh giá từ
-
8,0
Ưu: The crew were very nice. The seats are small.
đánh giá từ
-
9,3
Ưu: The people on the plane were great.
Khuyết điểm: The San Salvador airport is chaotic and not user friendly.
đánh giá từ
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8,6
Khuyết điểm: The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok).
đánh giá từ
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10,0
Ưu: Everything
Khuyết điểm: Everything was excellent
đánh giá từ
-
7,3
Ưu: Vuelo normal corto
Khuyết điểm: Registro de maletas en el counter fue muy lento
đánh giá từ
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3,0
Khuyết điểm: For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for.
đánh giá từ
-
4,0
Ưu: Nothing. I’m very dissatisfied.
Khuyết điểm: Boarding time and process, plain conditions (Very filthy), Flight delayed one hour as per usual.
đánh giá từ
-
8,6
Ưu: The crew was great, they treated me Real nice.
Khuyết điểm: Seats could have more room, specially with handicapped people
đánh giá từ
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7,3
Ưu: Good
Khuyết điểm: More time for transfer
đánh giá từ
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7,3
Ưu: Good
Khuyết điểm: All ok
đánh giá từ
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8,3
Ưu: All is so good
Khuyết điểm: All at time
đánh giá từ
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7,2
Khuyết điểm: More opportunities for beverage service
đánh giá từ
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4,0
Khuyết điểm: Punctuality and information to passengers
đánh giá từ
-
8,0
Ưu: Flight was on time
Khuyết điểm: Not many entertainment choices
đánh giá từ
-
8,3
Khuyết điểm: expand scheduels
đánh giá từ
-
8,6
Ưu: seat comfortable
Khuyết điểm: ticket price
đánh giá từ
-
3,6
Ưu: Crew was nice.
Khuyết điểm: We sat in the plane at the terminal for half an hour before we could begin to get off the plane. I missed my connecting flight because of this.
đánh giá từ
Tình trạng chuyến bay
Avianca Bản đồ đường bay
Sân bay hàng đầu khai thác bởi Avianca
- Sân bay Bogotá El Dorado (BOG)
- Sân bay Medellín Jose Maria Cordova Intl (MDE)
- Sân bay Cali Alfonso B. Aragon Intl (CLO)
- Sân bay Cartagena Rafael Nunez (CTG)
- Sân bay Barranquilla E Cortissoz (BAQ)
- Sân bay Bucaramanga Palo Negro (BGA)
- Sân bay Pereira Matecana (PEI)
- Sân bay Santa Marta Simon Bolivar (SMR)
- Sân bay Cúcuta Camilo Dazo (CUC)
- Sân bay Mai-a-mi (MIA)
- Sân bay Montería S. Jeronimo (MTR)
- Sân bay Lima J Chavez Intl (LIM)
- Sân bay Ma-đrít Barajas (MAD)
- Sân bay Pasto Antonio Nariño (PSO)
- Sân bay New York John F Kennedy Intl (JFK)
Avianca thông tin liên hệ
- AV Mã IATA
- +57 18000 953 434 Gọi điện
- avianca.com Truy cập
Chính sách huỷ của Avianca
Do tình hình dịch coronavirus (COVID-19) biến đổi, Avianca sẽ theo đó mà tiếp tục cập nhật các chính sách của mình. Vui lòng liên hệ trực tiếp với Avianca để biết thông tin chi tiết về các mức phí huỷ đặt. Bạn có thể tìm thấy thông tin cập nhật nhất về các chính sách của Avianca tại đây: Khuyến cáo du lịch & chính sách củaAvianca
Tình trạng chuyến bay, thông tin hủy chuyến và hoãn chuyến được cung cấp bởi Flightstats.com. Dữ liệu của Flightstats không phải lúc nào cũng chính xác hoặc không có sai sót. Vui lòng xác nhận những thông tin được cung cấp ở đây với hãng bay của bạn.