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Mã IATA | AV |
---|---|
Tuyến đường | 130 |
Tuyến bay hàng đầu | Medellín Jose Maria Cordova Intl tới Bogotá El Dorado |
Sân bay được khai thác | 47 |
Sân bay hàng đầu | Bogotá El Dorado |
Ưu: We took off on time
Ưu: Puntualidad
Khuyết điểm: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss
Imposible siempre fallaba
Lleve al aerop los comorobantes e igual mw cobraron el
Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada
Horrible atencion!!!!?? Desastre
Ưu: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954
Khuyết điểm: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.
Khuyết điểm: My wife lost the fly for delay in the first fly from Cúcuta to bogota
Ưu: Comfortable flight good crew
Khuyết điểm: The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+
Khuyết điểm: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.
Ưu: Crew was ok.
Khuyết điểm: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.
Khuyết điểm: PRICE
Ưu: Buenos protocolos COVID
Khuyết điểm: En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente.
Ưu: Every thing was very good
Ưu: Everything
Khuyết điểm: Snacks and drinks
Ưu: But this time everything was organized
Khuyết điểm: Put the same way that’s its right now each get out by groups
Khuyết điểm: Excelent
Ưu: Flight was on time
Khuyết điểm: Food was horrible and no drink options. I hate diet soda yuck
Ưu: The plane was on time
Khuyết điểm: Food was horrible. No drink options.
Ưu: The puntuality
Khuyết điểm: Possibility of entertainment in the plane
Khuyết điểm: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!
Ưu: In general everything OK
Ưu: Cleaning
Khuyết điểm: Water and snack
Ưu: NA
Khuyết điểm: Na
Ưu: Everything was amazing
Khuyết điểm: Nothing
Khuyết điểm: They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it
Ưu: Yes, the travel was excellent, from Medellin to Bogota and from Bogota to New York, thank you so much.
Khuyết điểm: The next time I will contact you to buy my tickets to travel.
Khuyết điểm: The flight attendant was rude.
Ưu: Amazin crew a comfort.
Ưu: The crew was amazing, Seats are very comfortable on business class.
Ưu: Customer service didn't help me change my flight!
Khuyết điểm: Customer service didn't help me change my flight!
Ưu: Customer service didn't help me change my flight!
Khuyết điểm: Customer service didn't help me change my flight!
Ưu: Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone
Khuyết điểm: Hire competent employees
Ưu: my flight going to Peru was disappointing the entertainment unit in front of me did not work I tried to get help from the steFf but they just smile and walk away service was terrible on my way back from Peru the plane broke down in Bogotá Columbia we were trapped inside the plane for three hours with no air-conditioning we disembarked and they offered us to stay in a hotel but the hotel voucher took a very long time to receive we ended up going to the hotel at 3 o’clock in the morning to get up at 5 o’clock in the morning for the return flights very disappointed will not fly Avianca again
Khuyết điểm: Hire competent SteFf
Khuyết điểm: Got to the gate to check In no one was available called no one answered on the line on hold for 4h till some one picked up the phone and they wanted me to buy a new ticket
Ưu: No hay variedad en el entretenimiento.
Ưu: I like Avianca
Khuyết điểm: Just unboard and board again is uncomfortable.
Ưu: Service and friendly staff
Khuyết điểm: keep standards
Ưu: Cree was horrible handling the delayed flight eventually postponed until the next day
Khuyết điểm: Better handling of the situation and not keeping people 2 hours in a plane with no air conditioning
Ưu: The crew as super nice
Khuyết điểm: The space between lines of seats
Ưu: Plane was empty
Khuyết điểm: Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me.
Ưu: They treated me super great
Khuyết điểm: El.peor vuelo de mi vida
Ưu: Economy was comfortable. Affordable and just great overall.
Khuyết điểm: Faster check in
Khuyết điểm: Flight was late
Ưu: Fruit and bread was good
Khuyết điểm: The sandwich wasn’t good
Ưu: The crew were very nice. The seats are small.
Ưu: The people on the plane were great.
Khuyết điểm: The San Salvador airport is chaotic and not user friendly.
Khuyết điểm: The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok).
Ưu: Everything
Khuyết điểm: Everything was excellent
Ưu: Vuelo normal corto
Khuyết điểm: Registro de maletas en el counter fue muy lento
Khuyết điểm: For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for.
Ưu: Nothing. I’m very dissatisfied.
Khuyết điểm: Boarding time and process, plain conditions (Very filthy), Flight delayed one hour as per usual.
Ưu: The crew was great, they treated me Real nice.
Khuyết điểm: Seats could have more room, specially with handicapped people
Ưu: Good
Khuyết điểm: More time for transfer
Ưu: Good
Khuyết điểm: All ok
Ưu: All is so good
Khuyết điểm: All at time
Khuyết điểm: More opportunities for beverage service
Khuyết điểm: Punctuality and information to passengers
Ưu: Flight was on time
Khuyết điểm: Not many entertainment choices
Khuyết điểm: expand scheduels
Ưu: seat comfortable
Khuyết điểm: ticket price
Ưu: Crew was nice.
Khuyết điểm: We sat in the plane at the terminal for half an hour before we could begin to get off the plane. I missed my connecting flight because of this.