Thông tin của Brussels Airlines
| Mã IATA | SN |
|---|---|
| Tuyến đường | 258 |
| Tuyến bay hàng đầu | Berlin Tegel tới Brussels Bruxelles-National & other airports |
| Sân bay được khai thác | 102 |
| Sân bay hàng đầu | Brussels Bruxelles-National & other airports |
Đánh giá gần đây
- Tất cả đánh giá
- Tích cực
- Trung tính
- Tiêu cực
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10,0
Ưu: By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience
đánh giá từ
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4,4
Ưu: It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.
Khuyết điểm: We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off
đánh giá từ
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4,0
Ưu: Good seats
Khuyết điểm: Boarding process and Entertainment options. Availability of Snacks would also been good
đánh giá từ
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8,6
Ưu: Flight attendants were nice
Khuyết điểm: Food quality
đánh giá từ
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10,0
Ưu: All seats were very comfortable and spots where I can view everything and crew were awesome.
Khuyết điểm: Local travelers should be offered even water.
đánh giá từ
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9,6
Khuyết điểm: The Florence Airport has difficulty with baggage. Had to wait for over an hour.
đánh giá từ
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5,0
Ưu: Got us there safely
Khuyết điểm: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.
đánh giá từ
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10,0
Ưu: Great crew n comfort.
đánh giá từ
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10,0
Khuyết điểm: Rest rooms were clean, food was adorable, good coffee, no complaints.
đánh giá từ
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6,4
Ưu: The flight crew were amazing and had lovely gifts for our daughter
Khuyết điểm: the flight was late and no food or drinks were available without paying rather high prices
đánh giá từ
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6,6
Ưu: Pretty much nothing
Khuyết điểm: A sealed blanket and a better customer service
đánh giá từ
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6,6
Khuyết điểm: The app and trying to find boarding details prior.
đánh giá từ
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2,5
Khuyết điểm: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.
đánh giá từ
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6,0
Ưu: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.
Khuyết điểm: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.
đánh giá từ
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10,0
Ưu: service and timing were great
đánh giá từ
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10,0
Ưu: Yes
đánh giá từ
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4,0
Khuyết điểm: Don’t loose the luggage
đánh giá từ
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0,0
Khuyết điểm: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy
đánh giá từ
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4,4
Khuyết điểm: Free coffee
đánh giá từ
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4,4
Ưu: too crowded , not organised enough
Khuyết điểm: organisation
đánh giá từ
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8,0
Ưu: All in time
đánh giá từ
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8,0
Ưu: Brussels airport clearance was quite efficient
Khuyết điểm: Better instructions at the airport
đánh giá từ
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9,6
Khuyết điểm: The entertainment choices needs updates and more varieties I believe.
đánh giá từ
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9,6
Ưu: Yes
Khuyết điểm: Maybe the entertainment choices
đánh giá từ
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6,6
Ưu: Seats were comfortable. Entertainment system stopped working part way through
Khuyết điểm: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.
đánh giá từ
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10,0
Ưu: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.
đánh giá từ
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10,0
Ưu: Crew and food
đánh giá từ
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4,5
Ưu: Crew was friendly.
Khuyết điểm: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.
đánh giá từ
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8,3
Ưu: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).
Khuyết điểm: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.
đánh giá từ
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9,3
Ưu: The seat was quite comfortable, the crew was great, and the food was actually pretty good.
Khuyết điểm: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.
đánh giá từ
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8,5
Khuyết điểm: At least give a glass of water.
đánh giá từ
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7,0
Ưu: Seats were comfortable. The crews were helpful.
Khuyết điểm: Cleaner bathroom on the plane.
đánh giá từ
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9,3
Ưu: Brussels Airlines crew
đánh giá từ
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2,6
Terrible organization and lack of efficiency at the airport - everythi
Khuyết điểm: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.
đánh giá từ
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5,0
Khuyết điểm: Boarding was awful
đánh giá từ
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5,5
Ưu: The crew was nice. The seats were ok.
Khuyết điểm: The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today.
đánh giá từ
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4,0
Ưu: This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day.
Khuyết điểm: Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP.
đánh giá từ
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6,0
Ưu: Friendly crew. Great phone support.
Khuyết điểm: Online check-in was very messy - not available. After contacting the phone support, it was possible.
đánh giá từ
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6,3
Ưu: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.
Khuyết điểm: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,
đánh giá từ
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2,0
Khuyết điểm: Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane.
đánh giá từ
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3,6
Ưu: Crew was okay.
Khuyết điểm: That your airline commit to schedules.
đánh giá từ
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6,4
Khuyết điểm: Departure was slightly late (passengers still exiting the plane when gate was called)
đánh giá từ
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2,3
Ưu: Get down
Khuyết điểm: Everything and the crew more friendly.
đánh giá từ
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4,0
Khuyết điểm: 30 min delay !
đánh giá từ
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4,3
Ưu: Seat reclined far back
Khuyết điểm: Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost
đánh giá từ
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4,0
Khuyết điểm: If we hadn't been delayed for an hour due to issues with late passengers Breakfast was minimal and not very good Entertainment options were limited Some of the crew seemed dismissive of African or African-presenting passengers
đánh giá từ
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7,5
Khuyết điểm: Would have been nice if you didn't have to pay for the soft drink.
đánh giá từ
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6,0
Ưu: Crew was friendly, seats were ok
Khuyết điểm: Flight was delayed for almost 2 hours, there was no explanation, just an apology.
đánh giá từ
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7,5
Khuyết điểm: My luggage was lost for almost 2 weeks.
đánh giá từ
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6,0
Khuyết điểm: 600€ for tiny space in the plane!!
đánh giá từ
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2,0
Ưu: Paid for Business , got a minor economy service .
Khuyết điểm: Almost no advantages for business ticket traveller
đánh giá từ
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8,3
Ưu: It was ok
Khuyết điểm: NA
đánh giá từ
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10,0
Khuyết điểm: Was really a great experience from start to finish.
đánh giá từ
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7,0
Ưu: The crew was OK, the seats had generous leg space.
Khuyết điểm: The flight could have been on time. not only was the plane late arriving, but then the didn't take off for another hour! have never flown an airline that refuses to take off because of a little rain.... :-(
đánh giá từ
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2,0
Khuyết điểm: Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr
đánh giá từ
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7,0
Ưu: The ticket was affordable.
Khuyết điểm: It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made.
đánh giá từ
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2,0
Ưu: Nothing! We’re still in Baltimore
Khuyết điểm: Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it.
đánh giá từ
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6,0
Ưu: On board service and entertainment. The plane itself was clean and comfortable.
Khuyết điểm: The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!
đánh giá từ
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6,0
Ưu: Good movies.
Khuyết điểm: I called United to make sure there was a children’s meal for my 3 year old. There was not.
đánh giá từ
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6,8
Ưu: Very nice crew. I flew with my 6 months old baby and the crew was really helpful and took care of us.
đánh giá từ
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10,0
Ưu: By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience
đánh giá từ
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8,6
Ưu: Flight attendants were nice
Khuyết điểm: Food quality
đánh giá từ
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10,0
Ưu: All seats were very comfortable and spots where I can view everything and crew were awesome.
Khuyết điểm: Local travelers should be offered even water.
đánh giá từ
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9,6
Khuyết điểm: The Florence Airport has difficulty with baggage. Had to wait for over an hour.
đánh giá từ
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10,0
Ưu: Great crew n comfort.
đánh giá từ
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10,0
Khuyết điểm: Rest rooms were clean, food was adorable, good coffee, no complaints.
đánh giá từ
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10,0
Ưu: service and timing were great
đánh giá từ
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10,0
Ưu: Yes
đánh giá từ
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9,6
Khuyết điểm: The entertainment choices needs updates and more varieties I believe.
đánh giá từ
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9,6
Ưu: Yes
Khuyết điểm: Maybe the entertainment choices
đánh giá từ
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10,0
Ưu: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.
đánh giá từ
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10,0
Ưu: Crew and food
đánh giá từ
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9,3
Ưu: The seat was quite comfortable, the crew was great, and the food was actually pretty good.
Khuyết điểm: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.
đánh giá từ
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8,5
Khuyết điểm: At least give a glass of water.
đánh giá từ
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9,3
Ưu: Brussels Airlines crew
đánh giá từ
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10,0
Khuyết điểm: Was really a great experience from start to finish.
đánh giá từ
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6,6
Ưu: Pretty much nothing
Khuyết điểm: A sealed blanket and a better customer service
đánh giá từ
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6,6
Khuyết điểm: The app and trying to find boarding details prior.
đánh giá từ
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8,0
Ưu: All in time
đánh giá từ
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8,0
Ưu: Brussels airport clearance was quite efficient
Khuyết điểm: Better instructions at the airport
đánh giá từ
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6,6
Ưu: Seats were comfortable. Entertainment system stopped working part way through
Khuyết điểm: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.
đánh giá từ
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8,3
Ưu: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).
Khuyết điểm: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.
đánh giá từ
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7,0
Ưu: Seats were comfortable. The crews were helpful.
Khuyết điểm: Cleaner bathroom on the plane.
đánh giá từ
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7,5
Khuyết điểm: Would have been nice if you didn't have to pay for the soft drink.
đánh giá từ
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7,5
Khuyết điểm: My luggage was lost for almost 2 weeks.
đánh giá từ
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8,3
Ưu: It was ok
Khuyết điểm: NA
đánh giá từ
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7,0
Ưu: The crew was OK, the seats had generous leg space.
Khuyết điểm: The flight could have been on time. not only was the plane late arriving, but then the didn't take off for another hour! have never flown an airline that refuses to take off because of a little rain.... :-(
đánh giá từ
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7,0
Ưu: The ticket was affordable.
Khuyết điểm: It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made.
đánh giá từ
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6,8
Ưu: Very nice crew. I flew with my 6 months old baby and the crew was really helpful and took care of us.
đánh giá từ
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4,4
Ưu: It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.
Khuyết điểm: We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off
đánh giá từ
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4,0
Ưu: Good seats
Khuyết điểm: Boarding process and Entertainment options. Availability of Snacks would also been good
đánh giá từ
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5,0
Ưu: Got us there safely
Khuyết điểm: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.
đánh giá từ
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6,4
Ưu: The flight crew were amazing and had lovely gifts for our daughter
Khuyết điểm: the flight was late and no food or drinks were available without paying rather high prices
đánh giá từ
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2,5
Khuyết điểm: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.
đánh giá từ
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6,0
Ưu: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.
Khuyết điểm: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.
đánh giá từ
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4,0
Khuyết điểm: Don’t loose the luggage
đánh giá từ
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0,0
Khuyết điểm: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy
đánh giá từ
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4,4
Khuyết điểm: Free coffee
đánh giá từ
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4,4
Ưu: too crowded , not organised enough
Khuyết điểm: organisation
đánh giá từ
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4,5
Ưu: Crew was friendly.
Khuyết điểm: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.
đánh giá từ
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2,6
Terrible organization and lack of efficiency at the airport - everythi
Khuyết điểm: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.
đánh giá từ
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5,0
Khuyết điểm: Boarding was awful
đánh giá từ
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5,5
Ưu: The crew was nice. The seats were ok.
Khuyết điểm: The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today.
đánh giá từ
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4,0
Ưu: This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day.
Khuyết điểm: Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP.
đánh giá từ
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6,0
Ưu: Friendly crew. Great phone support.
Khuyết điểm: Online check-in was very messy - not available. After contacting the phone support, it was possible.
đánh giá từ
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6,3
Ưu: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.
Khuyết điểm: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,
đánh giá từ
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2,0
Khuyết điểm: Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane.
đánh giá từ
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3,6
Ưu: Crew was okay.
Khuyết điểm: That your airline commit to schedules.
đánh giá từ
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6,4
Khuyết điểm: Departure was slightly late (passengers still exiting the plane when gate was called)
đánh giá từ
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2,3
Ưu: Get down
Khuyết điểm: Everything and the crew more friendly.
đánh giá từ
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4,0
Khuyết điểm: 30 min delay !
đánh giá từ
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4,3
Ưu: Seat reclined far back
Khuyết điểm: Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost
đánh giá từ
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4,0
Khuyết điểm: If we hadn't been delayed for an hour due to issues with late passengers Breakfast was minimal and not very good Entertainment options were limited Some of the crew seemed dismissive of African or African-presenting passengers
đánh giá từ
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6,0
Ưu: Crew was friendly, seats were ok
Khuyết điểm: Flight was delayed for almost 2 hours, there was no explanation, just an apology.
đánh giá từ
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6,0
Khuyết điểm: 600€ for tiny space in the plane!!
đánh giá từ
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2,0
Ưu: Paid for Business , got a minor economy service .
Khuyết điểm: Almost no advantages for business ticket traveller
đánh giá từ
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2,0
Khuyết điểm: Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr
đánh giá từ
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2,0
Ưu: Nothing! We’re still in Baltimore
Khuyết điểm: Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it.
đánh giá từ
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6,0
Ưu: On board service and entertainment. The plane itself was clean and comfortable.
Khuyết điểm: The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!
đánh giá từ
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6,0
Ưu: Good movies.
Khuyết điểm: I called United to make sure there was a children’s meal for my 3 year old. There was not.
đánh giá từ
Tình trạng chuyến bay
Brussels Airlines Bản đồ đường bay
Đường bay phổ biến
Sân bay hàng đầu khai thác bởi Brussels Airlines
- Sân bay Brussels Bruxelles-National & other airports (BRU)
- Sân bay Geneva Geneve-Cointrin (GVA)
- Sân bay Berlin Tegel (TXL)
- Sân bay Kastrup Copenhagen (CPH)
- Sân bay Rome Fiumicino (FCO)
- Sân bay Madrid Barajas (MAD)
- Sân bay London Heathrow (LHR)
- Sân bay Stockholm Bromma (BMA)
- Sân bay Vienna Intl (VIE)
- Sân bay Manchester (MAN)
- Sân bay Barcelona-El Prat (BCN)
- Sân bay Venice Marco Polo (VCE)
- Sân bay Lyon-Saint Exupéry (LYS)
- Sân bay Nice Côte d'Azur (NCE)
- Sân bay Gothenburg Landvetter (GOT)
Brussels Airlines thông tin liên hệ
- SN Mã IATA
- +32 2 723 2362 Gọi điện
- brusselsairlines.com Truy cập