Đánh giá của du khách
Điểm đánh giá chung
8,0
Tuyệt hảo
Dựa trên 410 đánh giá
Tổng quát
8,3
Lên máy bay
8,3
Thư thái
8,0
Phi hành đoàn
8,6
Giải trí
7,4
Thức ăn
7,8
Thông tin của Helvetic Airways
| Mã IATA | 2L |
|---|---|
| Tuyến đường | 10 |
| Tuyến bay hàng đầu | Belp tới Thành phố Palma de Mallorca Son Sant Joan |
| Sân bay được khai thác | 6 |
| Sân bay hàng đầu | Zurich |
Đánh giá gần đây
- Tất cả đánh giá
- Tích cực
- Trung tính
- Tiêu cực
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7,0
Ưu: Great crew. Efficient loading and unloading.
Khuyết điểm: Even though in business class I never got comfortable.
đánh giá từ
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7,6
Khuyết điểm: I was very confused by this trip as I always recommend Swiss airlines.Traveling this time with my sister&nephew,their tickets couldn’t be found,&we were almost denied any even if we had proof that we purchased them.Plus,they were denied any upgrade in business class with me as there were emptyseats.
đánh giá từ
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8,0
Ưu: They had a gluten free snack available for me!
đánh giá từ
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7,3
Ưu: Pleasant crew
Khuyết điểm: Only discomfort was Florence airport. Airline service was very good.
đánh giá từ
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4,3
Ưu: Flight attendants were all nice. People in boarding are HORRIBLE. Seems like they didnt know what they were doing. It was so disorganized. Went thru 3 passport check. Flight was delayed leaving and getting off the plane then the 3 passport check after that.
Khuyết điểm: Only 1 passport check. More organized for people to board.
đánh giá từ
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2,0
Ưu: nothing
Khuyết điểm: first plane was delayed few minutes and second plane - to boston - didnt wait and we missed them thanks a lott swiss - worst airline ever.
đánh giá từ
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2,0
Ưu: Nothing. No plug ins to charge phone and no entertainment.
Khuyết điểm: Entertainment and more space. Plane super full and so so cramped.
đánh giá từ
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2,0
Khuyết điểm: I would never use the site to book flights again unreliable disorganised no customer focus misinformation in Web site which resulted in me having good to buy additional ticket from Gatwick at great expences and inconvenience
đánh giá từ
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6,4
Ưu: Efficiency of staff
Khuyết điểm: cold croissant for breakfast/snack and no other alternative
đánh giá từ
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6,0
Ưu: Clean plane, good seats
Khuyết điểm: Staff was not particularly friendly
đánh giá từ
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4,8
Khuyết điểm: Our incoming flight was delayed so we missed our original connection. We were rebooked on a flight 5 hours later. That flight was then further delayed by 1.5 hours because that incoming plane had left London late. So we got to Florence 8 hours later than anticipated all because Swiss flights are not running on time.
đánh giá từ
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6,0
Ưu: Wine and food.
Khuyết điểm: It was hot. Extra charge for carry on, $65.
đánh giá từ
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7,5
Ưu: A short flight, so, it was just fine. A very friendly crew.
đánh giá từ
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2,0
Delays with no notice
Khuyết điểm: Second delay of my return trip with no notice from the airline. Swiss employees herded passengers like sheep forna second passport inspection after the 3 hour delay, speaking to passengers in an abusive tone. It made me extremely uncomfortable.
đánh giá từ
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2,0
Worst Travel Experience
Khuyết điểm: This was beyond the worst travel experience I have ever had. First, there was no gate information desk so we could only see our flight was delayed on the flight board with no further information. When we tried to ask a person working at a gate we quickly got "I don't know, there's no information for you", until eventually after an hour of no information we knew we would miss our connection from Zurich-Boston. We couldn't possibly figure out any other way of getting home to Boston because again, there were no information desks for this, just gate check points. When we got to Zurich, we had missed our connection by about 30 minutes which meant we had to wait in a line for a transfer desk and be put on a new flight. After 2.5 hours of waiting at the transfer desk we were told was the only one we could go to, we had enough and went to a different transfer desk where there was a minimal line. After 30 more minutes we were helped there but by that point there was no chance of getting home to Boston that night. We were put up in an "airport hotel" 35 minutes out of Zurich with a voucher for 20 francs for dinner and 20 for breakfast. The problem with this accommodation was that we didn't get to the hotel until 11pm when the restaurant there had closed. They gave us water, an apple and a hot sandwich that was one of the soggiest things I've ever attempted to eat. We only could get 4 hours of sleep because there were only 2 shuttle times back to the airport and we would miss our new flight if we had taken the second one. People were turned away from the first bus so I can't imagine everyone was even able to make their rebooked flights. Because of the bus schedule being so early, we didn't get breakfast from that voucher either. Overall, this was one of the worst experiences flying I have ever had and what made it especially terrible was the complete lack of any communication or helpfulness from anyone dealing with our situation beside the woman at the transfer desk who helped get us on a new flight. From this experience, I hope to never fly Swiss Air again and get a refund plus some for the debacle we went through.
đánh giá từ
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6,0
Long waiting while boarding
Ưu: Nice crew
Khuyết điểm: Waiting while boarding
đánh giá từ
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2,0
Hasn’t happened yet
Ưu: Wasn’t able to make this flight due to delay leaving Boston
Khuyết điểm: Wasn’t able to make this flight due to delay leaving Boston
đánh giá từ
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8,0
Ưu: Friendly & pleasant flight attendants.
Khuyết điểm: Too close to the bathrooms - doors opening & closing & flushing noises were loud and annoying.
đánh giá từ
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7,0
Khuyết điểm: t
đánh giá từ
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10,0
Great experience
Ưu: Swiss Airline was very clean with new planes and a great staff. An overall wonderful International flight!!
đánh giá từ
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2,0
Connecting flight a disaster
Khuyết điểm: It was impossible for us to make our connecting flight from Zurich to Berlin because it was located in a different terminal and we had to go through customs first which took over an hour. “Not our fault” says Swiss. Swiss and other airlines should unite in demanding customs allow the connecting travelers to go through 1st.
đánh giá từ
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10,0
Ưu: same as Lufthansa
đánh giá từ
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10,0
Ưu: On time, quick flight, excellent service
Khuyết điểm: Nothing -- everything was great
đánh giá từ
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10,0
Very professional and efficient
Ưu: Everything moved smoothly
đánh giá từ
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10,0
Great Service
Ưu: Great, friendly service. Super food on a short flight!
Khuyết điểm: Everything was great.
đánh giá từ
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10,0
Great Flight! Great service! On time!
Ưu: Good food, and generous. Staff was courteous. Flight was on time. Swiss are very precise.
Khuyết điểm: Nothing.
đánh giá từ
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8,6
Great
Ưu: Crew, timing, professionalism, cleanliness,
đánh giá từ
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6,0
Khuyết điểm: Late & bumpy Staff kind Helvetia legroom poor
đánh giá từ
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6,3
Baggage Check-in
Khuyết điểm: Baggage check-in at both Chicago O'Hare and Venice Marco Polo was very slow.
đánh giá từ
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8,0
Efficient
Ưu: Took a quick flight to Zurich. The whole trip was less than an hour. Everything went smoothly.
đánh giá từ
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7,6
Good transit flight
Ưu: Near on time arrival,
Khuyết điểm: Had to stand a long time on the bus to get to plane
đánh giá từ
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2,0
Khuyết điểm: Missed flight by minutes. They would not let us at a change fee and we eirher had to pay almost $7000 for the same flight the following day or book with a different airline which we ended up doing.
đánh giá từ
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10,0
Ưu: The service was outstanding.They were all so nice.
đánh giá từ
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8,6
Great flight
Ưu: Service, food, chocolate,
Khuyết điểm: No wifi
đánh giá từ
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4,0
My son changed our flights as I was not notified these flights had can
Ưu: My son thankfully was able to switch our flight
Khuyết điểm: I was not notified original flight had been cancelled
đánh giá từ
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8,6
all good
Ưu: great flight in time
Khuyết điểm: they are selling connections too short
đánh giá từ
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10,0
Great movies and big screen,
Ưu: seats and movis
đánh giá từ
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5,6
Khuyết điểm: Our flight was rerouted due to weather, which was fine. Unfortunately after we landed at an alternate airport, Swiss Air was completely disorganized. Communication with the effected passengers was sparse. Very unimpressed with Swiss Air.
đánh giá từ
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2,3
My seat was double booked on Budapest flight (21A)
Khuyết điểm: My seat was double booked and I couldn't sit down what was on my boarding ticket. I received this seat at the beginning of my trip in San Francisco during check-in, however apparently Swiss has arbitrarily overridden seating in Zurich. The crew on Budapest flight were rude, and ultimately didn't do anything when I brought this to their attention. I'd like some form of compensation for this inconvenience.
đánh giá từ
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10,0
Ưu: Basket of Swiss chocolates served. Even though the flight was short, we were served a croissant, drink, and the yummy chocolate.
đánh giá từ
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2,0
Swiss air canceled our flight two days before our scheduled flight
Khuyết điểm: We were left in Italy a day longer and so we had to incur the cost of hotel and meals for an extra day. Our hotel had no rooms for us so we had to pack up and find another hotel
đánh giá từ
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10,0
Ưu: Everything was good, good staff, good servise.
đánh giá từ
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6,0
Ưu: Load
Khuyết điểm: Tight seating
đánh giá từ
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5,3
Ưu: Perfect hours of the flight
Khuyết điểm: Food (sandwich dry...)
đánh giá từ
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6,6
Khuyết điểm: Swiss cancelled our original flight. Put us on a much later flight that would not connect to our flight to Newark. Instead they put us up in a hotel in Zurich and put us on a United flight the next day, both my husband and I reached missed a day of work because of this.
đánh giá từ
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5,0
Khuyết điểm: No snacks, half cup juice. Boarding-no organized lines.
đánh giá từ
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9,2
Outstanding Service and Food/Beverage
Ưu: Service and Food/Beverage were very good
đánh giá từ
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7,0
Ưu: Leg Room good at emergency exit row
Khuyết điểm: Not a lot of help at the airport.
đánh giá từ
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3,3
Khuyết điểm: Late by 2 hours
đánh giá từ
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9,3
A new bombardier c100 flight
Ưu: Quick, awesome, Swiss Crew as always perfect.
Khuyết điểm: Turbulence but it’s a service problem )
đánh giá từ
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8,3
Ưu: Like everything
đánh giá từ
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10,0
Ưu: Two free snacks and friendly and very helpful staff members.
Khuyết điểm: Nothing
đánh giá từ
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10,0
Khuyết điểm: If I had to change something, it would be food. But this is a personal reason. I just didn't find it tasty.
đánh giá từ
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4,6
Khuyết điểm: The plane was late at arriving, and therefore late to leave from Warsaw leaving very little time between landing in one place and the next plane leaving. It would have helped if we were reassured that the connecting flight would wait instead of running through the airport.
đánh giá từ
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5,3
Ưu: Nice flight
Khuyết điểm: I was not flying from zagreb they have change my flight from ljubljana to zurich 8h before traveling
đánh giá từ
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7,6
Khuyết điểm: The itin. did not show the departure gate in Heathrow Airport, so the taxi took us to term. 03, while the actual gate w3aqs at term. 02.....long way to change and walk for two seniors.
đánh giá từ
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0,0
Flight cancelled for medical reasons
Khuyết điểm: I could not obtain a refund.
đánh giá từ
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10,0
Pretty nice. But old plane
Ưu: Friendly professional service. Good pie.
Khuyết điểm: Leaking from exit row when descending to land
đánh giá từ
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6,0
Khuyết điểm: Flight was more than 1 and a half hours late. Bad.
đánh giá từ
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3,0
Khuyết điểm: old plane where you are cramped.
đánh giá từ
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10,0
Great experience
Ưu: Swiss Airline was very clean with new planes and a great staff. An overall wonderful International flight!!
đánh giá từ
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10,0
Ưu: same as Lufthansa
đánh giá từ
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10,0
Ưu: On time, quick flight, excellent service
Khuyết điểm: Nothing -- everything was great
đánh giá từ
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10,0
Very professional and efficient
Ưu: Everything moved smoothly
đánh giá từ
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10,0
Great Service
Ưu: Great, friendly service. Super food on a short flight!
Khuyết điểm: Everything was great.
đánh giá từ
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10,0
Great Flight! Great service! On time!
Ưu: Good food, and generous. Staff was courteous. Flight was on time. Swiss are very precise.
Khuyết điểm: Nothing.
đánh giá từ
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8,6
Great
Ưu: Crew, timing, professionalism, cleanliness,
đánh giá từ
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10,0
Ưu: The service was outstanding.They were all so nice.
đánh giá từ
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8,6
Great flight
Ưu: Service, food, chocolate,
Khuyết điểm: No wifi
đánh giá từ
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8,6
all good
Ưu: great flight in time
Khuyết điểm: they are selling connections too short
đánh giá từ
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10,0
Great movies and big screen,
Ưu: seats and movis
đánh giá từ
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10,0
Ưu: Basket of Swiss chocolates served. Even though the flight was short, we were served a croissant, drink, and the yummy chocolate.
đánh giá từ
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10,0
Ưu: Everything was good, good staff, good servise.
đánh giá từ
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9,2
Outstanding Service and Food/Beverage
Ưu: Service and Food/Beverage were very good
đánh giá từ
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9,3
A new bombardier c100 flight
Ưu: Quick, awesome, Swiss Crew as always perfect.
Khuyết điểm: Turbulence but it’s a service problem )
đánh giá từ
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10,0
Ưu: Two free snacks and friendly and very helpful staff members.
Khuyết điểm: Nothing
đánh giá từ
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10,0
Khuyết điểm: If I had to change something, it would be food. But this is a personal reason. I just didn't find it tasty.
đánh giá từ
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10,0
Pretty nice. But old plane
Ưu: Friendly professional service. Good pie.
Khuyết điểm: Leaking from exit row when descending to land
đánh giá từ
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7,0
Ưu: Great crew. Efficient loading and unloading.
Khuyết điểm: Even though in business class I never got comfortable.
đánh giá từ
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7,6
Khuyết điểm: I was very confused by this trip as I always recommend Swiss airlines.Traveling this time with my sister&nephew,their tickets couldn’t be found,&we were almost denied any even if we had proof that we purchased them.Plus,they were denied any upgrade in business class with me as there were emptyseats.
đánh giá từ
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8,0
Ưu: They had a gluten free snack available for me!
đánh giá từ
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7,3
Ưu: Pleasant crew
Khuyết điểm: Only discomfort was Florence airport. Airline service was very good.
đánh giá từ
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7,5
Ưu: A short flight, so, it was just fine. A very friendly crew.
đánh giá từ
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8,0
Ưu: Friendly & pleasant flight attendants.
Khuyết điểm: Too close to the bathrooms - doors opening & closing & flushing noises were loud and annoying.
đánh giá từ
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7,0
Khuyết điểm: t
đánh giá từ
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8,0
Efficient
Ưu: Took a quick flight to Zurich. The whole trip was less than an hour. Everything went smoothly.
đánh giá từ
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7,6
Good transit flight
Ưu: Near on time arrival,
Khuyết điểm: Had to stand a long time on the bus to get to plane
đánh giá từ
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6,6
Khuyết điểm: Swiss cancelled our original flight. Put us on a much later flight that would not connect to our flight to Newark. Instead they put us up in a hotel in Zurich and put us on a United flight the next day, both my husband and I reached missed a day of work because of this.
đánh giá từ
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7,0
Ưu: Leg Room good at emergency exit row
Khuyết điểm: Not a lot of help at the airport.
đánh giá từ
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8,3
Ưu: Like everything
đánh giá từ
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7,6
Khuyết điểm: The itin. did not show the departure gate in Heathrow Airport, so the taxi took us to term. 03, while the actual gate w3aqs at term. 02.....long way to change and walk for two seniors.
đánh giá từ
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4,3
Ưu: Flight attendants were all nice. People in boarding are HORRIBLE. Seems like they didnt know what they were doing. It was so disorganized. Went thru 3 passport check. Flight was delayed leaving and getting off the plane then the 3 passport check after that.
Khuyết điểm: Only 1 passport check. More organized for people to board.
đánh giá từ
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2,0
Ưu: nothing
Khuyết điểm: first plane was delayed few minutes and second plane - to boston - didnt wait and we missed them thanks a lott swiss - worst airline ever.
đánh giá từ
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2,0
Ưu: Nothing. No plug ins to charge phone and no entertainment.
Khuyết điểm: Entertainment and more space. Plane super full and so so cramped.
đánh giá từ
-
2,0
Khuyết điểm: I would never use the site to book flights again unreliable disorganised no customer focus misinformation in Web site which resulted in me having good to buy additional ticket from Gatwick at great expences and inconvenience
đánh giá từ
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6,4
Ưu: Efficiency of staff
Khuyết điểm: cold croissant for breakfast/snack and no other alternative
đánh giá từ
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6,0
Ưu: Clean plane, good seats
Khuyết điểm: Staff was not particularly friendly
đánh giá từ
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4,8
Khuyết điểm: Our incoming flight was delayed so we missed our original connection. We were rebooked on a flight 5 hours later. That flight was then further delayed by 1.5 hours because that incoming plane had left London late. So we got to Florence 8 hours later than anticipated all because Swiss flights are not running on time.
đánh giá từ
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6,0
Ưu: Wine and food.
Khuyết điểm: It was hot. Extra charge for carry on, $65.
đánh giá từ
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2,0
Delays with no notice
Khuyết điểm: Second delay of my return trip with no notice from the airline. Swiss employees herded passengers like sheep forna second passport inspection after the 3 hour delay, speaking to passengers in an abusive tone. It made me extremely uncomfortable.
đánh giá từ
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2,0
Worst Travel Experience
Khuyết điểm: This was beyond the worst travel experience I have ever had. First, there was no gate information desk so we could only see our flight was delayed on the flight board with no further information. When we tried to ask a person working at a gate we quickly got "I don't know, there's no information for you", until eventually after an hour of no information we knew we would miss our connection from Zurich-Boston. We couldn't possibly figure out any other way of getting home to Boston because again, there were no information desks for this, just gate check points. When we got to Zurich, we had missed our connection by about 30 minutes which meant we had to wait in a line for a transfer desk and be put on a new flight. After 2.5 hours of waiting at the transfer desk we were told was the only one we could go to, we had enough and went to a different transfer desk where there was a minimal line. After 30 more minutes we were helped there but by that point there was no chance of getting home to Boston that night. We were put up in an "airport hotel" 35 minutes out of Zurich with a voucher for 20 francs for dinner and 20 for breakfast. The problem with this accommodation was that we didn't get to the hotel until 11pm when the restaurant there had closed. They gave us water, an apple and a hot sandwich that was one of the soggiest things I've ever attempted to eat. We only could get 4 hours of sleep because there were only 2 shuttle times back to the airport and we would miss our new flight if we had taken the second one. People were turned away from the first bus so I can't imagine everyone was even able to make their rebooked flights. Because of the bus schedule being so early, we didn't get breakfast from that voucher either. Overall, this was one of the worst experiences flying I have ever had and what made it especially terrible was the complete lack of any communication or helpfulness from anyone dealing with our situation beside the woman at the transfer desk who helped get us on a new flight. From this experience, I hope to never fly Swiss Air again and get a refund plus some for the debacle we went through.
đánh giá từ
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6,0
Long waiting while boarding
Ưu: Nice crew
Khuyết điểm: Waiting while boarding
đánh giá từ
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2,0
Hasn’t happened yet
Ưu: Wasn’t able to make this flight due to delay leaving Boston
Khuyết điểm: Wasn’t able to make this flight due to delay leaving Boston
đánh giá từ
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2,0
Connecting flight a disaster
Khuyết điểm: It was impossible for us to make our connecting flight from Zurich to Berlin because it was located in a different terminal and we had to go through customs first which took over an hour. “Not our fault” says Swiss. Swiss and other airlines should unite in demanding customs allow the connecting travelers to go through 1st.
đánh giá từ
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6,0
Khuyết điểm: Late & bumpy Staff kind Helvetia legroom poor
đánh giá từ
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6,3
Baggage Check-in
Khuyết điểm: Baggage check-in at both Chicago O'Hare and Venice Marco Polo was very slow.
đánh giá từ
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2,0
Khuyết điểm: Missed flight by minutes. They would not let us at a change fee and we eirher had to pay almost $7000 for the same flight the following day or book with a different airline which we ended up doing.
đánh giá từ
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4,0
My son changed our flights as I was not notified these flights had can
Ưu: My son thankfully was able to switch our flight
Khuyết điểm: I was not notified original flight had been cancelled
đánh giá từ
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5,6
Khuyết điểm: Our flight was rerouted due to weather, which was fine. Unfortunately after we landed at an alternate airport, Swiss Air was completely disorganized. Communication with the effected passengers was sparse. Very unimpressed with Swiss Air.
đánh giá từ
-
2,3
My seat was double booked on Budapest flight (21A)
Khuyết điểm: My seat was double booked and I couldn't sit down what was on my boarding ticket. I received this seat at the beginning of my trip in San Francisco during check-in, however apparently Swiss has arbitrarily overridden seating in Zurich. The crew on Budapest flight were rude, and ultimately didn't do anything when I brought this to their attention. I'd like some form of compensation for this inconvenience.
đánh giá từ
-
2,0
Swiss air canceled our flight two days before our scheduled flight
Khuyết điểm: We were left in Italy a day longer and so we had to incur the cost of hotel and meals for an extra day. Our hotel had no rooms for us so we had to pack up and find another hotel
đánh giá từ
-
6,0
Ưu: Load
Khuyết điểm: Tight seating
đánh giá từ
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5,3
Ưu: Perfect hours of the flight
Khuyết điểm: Food (sandwich dry...)
đánh giá từ
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5,0
Khuyết điểm: No snacks, half cup juice. Boarding-no organized lines.
đánh giá từ
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3,3
Khuyết điểm: Late by 2 hours
đánh giá từ
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4,6
Khuyết điểm: The plane was late at arriving, and therefore late to leave from Warsaw leaving very little time between landing in one place and the next plane leaving. It would have helped if we were reassured that the connecting flight would wait instead of running through the airport.
đánh giá từ
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5,3
Ưu: Nice flight
Khuyết điểm: I was not flying from zagreb they have change my flight from ljubljana to zurich 8h before traveling
đánh giá từ
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0,0
Flight cancelled for medical reasons
Khuyết điểm: I could not obtain a refund.
đánh giá từ
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6,0
Khuyết điểm: Flight was more than 1 and a half hours late. Bad.
đánh giá từ
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3,0
Khuyết điểm: old plane where you are cramped.
đánh giá từ
Tình trạng chuyến bay
Helvetic Airways Bản đồ đường bay
Đường bay phổ biến
Chuyến bay
Xuất phát
Điểm đến
CN
Th 2
Th 3
Th 4
Th 5
Th 6
Th 7
C
T
T
T
T
T
T
22
Bern
BRN
Thành phố Palma de Mallorca
PMI
23
Thành phố Palma de Mallorca
PMI
Bern
BRN
351
Olbia
OLB
Bern
BRN
353
Olbia
OLB
Zurich
ZRH
5083
Jerez de la Frontera
XRY
Bern
BRN
352
Zurich
ZRH
Olbia
OLB
350
Bern
BRN
Olbia
OLB
5082
Bern
BRN
Jerez de la Frontera
XRY
Sân bay hàng đầu khai thác bởi Helvetic Airways
Helvetic Airways thông tin liên hệ
- 2L Mã IATA
- +41 44 270 85 00 Gọi điện
- helvetic.com/en Truy cập
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