Đánh giá của du khách
Điểm đánh giá chung
8,0
Tuyệt hảo
Dựa trên 1.567 đánh giá
Lên máy bay
8,2
Thư thái
7,7
Phi hành đoàn
8,5
Thư giãn, giải trí
8,0
Thức ăn
7,7
Bỏ qua đến nội dung chính
Thêm
Tìm các chuyến bay giá rẻ trên Virgin Atlantic
Khứ hồi
Phổ thông
Thông tin của Virgin Atlantic
| Mã IATA | VS |
|---|---|
| Tuyến đường | 68 |
| Tuyến bay hàng đầu | New York John F Kennedy Intl tới London Heathrow |
| Sân bay được khai thác | 29 |
| Sân bay hàng đầu | London Heathrow |
Đánh giá gần đây
Điểm đánh giá của du khách
28
28
38
29
59
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10,0
Ưu: Great service and comfortable ride excellent staff
Khuyết điểm: Cannot expect better service
đánh giá từ
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4,6
Ưu: People were friendly. Flight was comfortable.
Khuyết điểm: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
đánh giá từ
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9,2
Ưu: Crew was excellent - friendly and helpful
Khuyết điểm: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.
đánh giá từ
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10,0
Ưu: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
đánh giá từ
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5,3
Ưu: Always helpful cabin staff and very efficient
Khuyết điểm: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )
đánh giá từ
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10,0
Ưu: Being on time
Khuyết điểm: Nothing you guys did great thank you so much.
đánh giá từ
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6,0
Ưu: Comfortable seating, pleasant food and entertainment.
Khuyết điểm: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.
đánh giá từ
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7,6
Ưu: Crew are always top notch, free drinks are readily available and entertainment system is great.
Khuyết điểm: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.
đánh giá từ
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7,2
Ưu: Boarding and crew great!
Khuyết điểm: Seats extremely narrow
đánh giá từ
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9,6
Ưu: This is the way to fly long haul.
Khuyết điểm: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.
đánh giá từ
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10,0
Ưu: Amazing
Khuyết điểm: Nothing really
đánh giá từ
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10,0
Ưu: Amazing !
Khuyết điểm: Nothing all good really
đánh giá từ
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10,0
Ưu: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.
Khuyết điểm: Cheaper baggage rates
đánh giá từ
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6,3
Ưu: I like that there are multiple bathrooms onboard.
Khuyết điểm: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.
đánh giá từ
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9,0
Khuyết điểm: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.
đánh giá từ
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9,6
Ưu: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.
Khuyết điểm: Nothing. Had a great trip!
đánh giá từ
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8,3
Ưu: The crew was so kind and amazing. They definitely made our flight great!
Khuyết điểm: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment
đánh giá từ
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3,3
Ưu: Nothing really, seems everyone is underwhelming in this market
Khuyết điểm: Quality of food and service
đánh giá từ
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10,0
Ưu: Water station!
đánh giá từ
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9,3
Ưu: The crew
Khuyết điểm: The screen
đánh giá từ
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8,0
Ưu: Seats comfortable. Food was good.
đánh giá từ
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10,0
Khuyết điểm: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
đánh giá từ
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6,0
Khuyết điểm: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre
đánh giá từ
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10,0
Ưu: It was a great flight!
Khuyết điểm: nothing, pretty much perfect!
đánh giá từ
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8,0
Ưu: Great crew, good in-flight movies. Good food.
Khuyết điểm: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.
đánh giá từ
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9,6
Ưu: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Khuyết điểm: The seat was a little lumpy. More leg room would always be appreciated.
đánh giá từ
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10,0
Ưu: Amazing crew, excellent drinks and decent food. Very comfortable seat
Khuyết điểm: Everything was great
đánh giá từ
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8,0
Khuyết điểm: Food
đánh giá từ
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10,0
Ưu: Courteous and attentive crew from baggage check in thru baggage claim.
đánh giá từ
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9,0
Ưu: Seat was comfortable, good movies, etc
đánh giá từ
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6,0
Ưu: Crew was great !!!
Khuyết điểm: Seating in upper class is uncomfortable and bedding is not fresh.
đánh giá từ
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6,4
Ưu: The seating in upper class is unconventional and uncomfortable.
Khuyết điểm: Reconfigure seating in upper class. We will no longer be customers for that reason alone..
đánh giá từ
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6,0
Khuyết điểm: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.
đánh giá từ
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10,0
Khuyết điểm: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.
đánh giá từ
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4,3
Ưu: Decent crew, nice snacks.
Khuyết điểm: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.
đánh giá từ
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3,6
Khuyết điểm: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.
đánh giá từ
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10,0
Courtesy
Ưu: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
đánh giá từ
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8,6
Ưu: Entertainment and helpful staff
Khuyết điểm: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin
đánh giá từ
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9,0
Ưu: Very friendly crew. The meals are good, nice variety. Hot food is hot.
Khuyết điểm: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.
đánh giá từ
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8,3
Ưu: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Khuyết điểm: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
đánh giá từ
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10,0
Ưu: The crew looked after us well
Khuyết điểm: It was all good
đánh giá từ
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9,3
Ưu: such a big difference in size of aircraft, very comfortable and great crew.
đánh giá từ
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7,6
Ưu: the crew was very polite and professional.
Khuyết điểm: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.
đánh giá từ
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10,0
Ưu: Crew was very attentive...food selection was excellent
Khuyết điểm: Nothing
đánh giá từ
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9,0
Ưu: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
Khuyết điểm: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
đánh giá từ
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7,3
Ưu: Speedy boarding and good locker space
Khuyết điểm: Lack of room in seat especially with seat in front reclined.
đánh giá từ
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6,3
Ưu: Nice crew
Khuyết điểm: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
đánh giá từ
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5,0
Ưu: Crew was generally nice and caring.
Khuyết điểm: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
đánh giá từ
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9,6
Ưu: Everything was easy
Khuyết điểm: Business class seats are snug for big people compared to other airlines
đánh giá từ
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9,3
Ưu: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Khuyết điểm: Checking in bags and printing boarding passes were long unorganized lines of people
đánh giá từ
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4,6
Ưu: Crew was nice
Khuyết điểm: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
đánh giá từ
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10,0
Khuyết điểm: Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading.
đánh giá từ
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10,0
Ưu: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent
Khuyết điểm: No. Keep up the good work!
đánh giá từ
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10,0
Ưu: Premium economy was perfect, smaller cabin with less people, great flight.
đánh giá từ
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8,6
Ưu: Crew was great!
Khuyết điểm: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(
đánh giá từ
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7,0
Khuyết điểm: Squishy space and very late flight unfortunately
đánh giá từ
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7,6
Jhb to Lhr
Ưu: Most of it was of a reasonable standard.
Khuyết điểm: Plane was full
đánh giá từ
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8,3
Ưu: Great crew. Very kind and efficient.
Khuyết điểm: American carriers seem to enjoy poor seat ergonomics.
đánh giá từ
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10,0
Ưu: Craig in first cabin flight crew was amazing. :))))
đánh giá từ
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9,0
Ưu: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!
Khuyết điểm: USB socket on the entertainment on both flight out and return was broken.
đánh giá từ
Tình trạng chuyến bay
Virgin Atlantic Bản đồ đường bay
Sân bay hàng đầu khai thác bởi Virgin Atlantic
- Sân bay London Heathrow (LHR)
- Sân bay New York John F Kennedy Intl (JFK)
- Sân bay Manchester (MAN)
- Sân bay Orlando (MCO)
- Sân bay Los Angeles (LAX)
- Sân bay Niu Đê-li Indira Gandhi Intl (DEL)
- Sân bay Tel Aviv Ben Gurion Intl (TLV)
- Sân bay Atlanta Hartsfield-Jackson (ATL)
- Sân bay San Francisco (SFO)
- Sân bay Boston Logan Intl (BOS)
- Sân bay Mai-a-mi (MIA)
- Sân bay Lagos Murtala Muhammed (LOS)
- Sân bay Islamabad Intl (ISB)
- Sân bay Hong Kong Intl (HKG)
- Sân bay Johannesburg OR Tambo (JNB)
Virgin Atlantic thông tin liên hệ
- VS Mã IATA
- +44 (0) 7481 339184 Gọi điện
- virginatlantic.com Truy cập
Chính sách huỷ của Virgin Atlantic
Do tình hình dịch coronavirus (COVID-19) biến đổi, Virgin Atlantic sẽ theo đó mà tiếp tục cập nhật các chính sách của mình. Vui lòng liên hệ trực tiếp với Virgin Atlantic để biết thông tin chi tiết về các mức phí huỷ đặt. Bạn có thể tìm thấy thông tin cập nhật nhất về các chính sách của Virgin Atlantic tại đây: Khuyến cáo du lịch & chính sách củaVirgin Atlantic
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