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|Tuyến bay hàng đầu||New York John F Kennedy Intl tới London Heathrow|
|Sân bay được khai thác||29|
|Sân bay hàng đầu||London Heathrow|
Ưu: Great service and comfortable ride excellent staff
Khuyết điểm: Cannot expect better service
Ưu: People were friendly. Flight was comfortable.
Khuyết điểm: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
Ưu: Crew was excellent - friendly and helpful
Khuyết điểm: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.
Ưu: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
Ưu: Always helpful cabin staff and very efficient
Khuyết điểm: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )
Ưu: Being on time
Khuyết điểm: Nothing you guys did great thank you so much.
Ưu: Comfortable seating, pleasant food and entertainment.
Khuyết điểm: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.
Ưu: Crew are always top notch, free drinks are readily available and entertainment system is great.
Khuyết điểm: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.
Ưu: Boarding and crew great!
Khuyết điểm: Seats extremely narrow
Ưu: This is the way to fly long haul.
Khuyết điểm: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.
Khuyết điểm: Nothing really
Ưu: Amazing !
Khuyết điểm: Nothing all good really
Ưu: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.
Khuyết điểm: Cheaper baggage rates
Ưu: I like that there are multiple bathrooms onboard.
Khuyết điểm: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.
Khuyết điểm: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.
Ưu: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.
Khuyết điểm: Nothing. Had a great trip!
Ưu: The crew was so kind and amazing. They definitely made our flight great!
Khuyết điểm: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment
Ưu: Nothing really, seems everyone is underwhelming in this market
Khuyết điểm: Quality of food and service
Ưu: Water station!
Ưu: The crew
Khuyết điểm: The screen
Ưu: Seats comfortable. Food was good.
Khuyết điểm: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
Khuyết điểm: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre
Ưu: It was a great flight!
Khuyết điểm: nothing, pretty much perfect!
Ưu: Great crew, good in-flight movies. Good food.
Khuyết điểm: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.
Ưu: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Khuyết điểm: The seat was a little lumpy. More leg room would always be appreciated.
Ưu: Amazing crew, excellent drinks and decent food. Very comfortable seat
Khuyết điểm: Everything was great
Khuyết điểm: Food
Ưu: Courteous and attentive crew from baggage check in thru baggage claim.
Ưu: Seat was comfortable, good movies, etc
Ưu: Crew was great !!!
Khuyết điểm: Seating in upper class is uncomfortable and bedding is not fresh.
Ưu: The seating in upper class is unconventional and uncomfortable.
Khuyết điểm: Reconfigure seating in upper class. We will no longer be customers for that reason alone..
Khuyết điểm: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.
Khuyết điểm: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.
Ưu: Decent crew, nice snacks.
Khuyết điểm: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.
Khuyết điểm: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.
Ưu: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
Ưu: Entertainment and helpful staff
Khuyết điểm: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin
Ưu: Very friendly crew. The meals are good, nice variety. Hot food is hot.
Khuyết điểm: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.
Ưu: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Khuyết điểm: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
Ưu: The crew looked after us well
Khuyết điểm: It was all good
Ưu: such a big difference in size of aircraft, very comfortable and great crew.
Ưu: the crew was very polite and professional.
Khuyết điểm: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.
Ưu: Crew was very attentive...food selection was excellent
Khuyết điểm: Nothing
Ưu: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
Khuyết điểm: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
Ưu: Speedy boarding and good locker space
Khuyết điểm: Lack of room in seat especially with seat in front reclined.
Ưu: Nice crew
Khuyết điểm: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
Ưu: Crew was generally nice and caring.
Khuyết điểm: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
Ưu: Everything was easy
Khuyết điểm: Business class seats are snug for big people compared to other airlines
Ưu: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Khuyết điểm: Checking in bags and printing boarding passes were long unorganized lines of people
Ưu: Crew was nice
Khuyết điểm: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
Khuyết điểm: Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading.
Ưu: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent
Khuyết điểm: No. Keep up the good work!
Ưu: Premium economy was perfect, smaller cabin with less people, great flight.
Ưu: Crew was great!
Khuyết điểm: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(
Khuyết điểm: Squishy space and very late flight unfortunately
Jhb to Lhr
Ưu: Most of it was of a reasonable standard.
Khuyết điểm: Plane was full
Ưu: Great crew. Very kind and efficient.
Khuyết điểm: American carriers seem to enjoy poor seat ergonomics.
Ưu: Craig in first cabin flight crew was amazing. :))))
Ưu: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!
Khuyết điểm: USB socket on the entertainment on both flight out and return was broken.