Đánh giá của khách:
Điểm đánh giá chung
7,8
Tốt
Dựa trên 3.305 đánh giá
Tổng quát
8,0
Lên máy bay
8,1
Thư thái
7,9
Phi hành đoàn
8,4
Giải trí
7,3
Thức ăn
7,2
Bỏ qua đến nội dung chính
Thông tin của Virgin Australia
| Mã IATA | VA |
|---|---|
| Tuyến đường | 146 |
| Tuyến bay hàng đầu | Sydney Kingsford Smith tới Brisbane |
| Sân bay được khai thác | 38 |
| Sân bay hàng đầu | Sydney Kingsford Smith |
Đánh giá gần đây
- Tất cả đánh giá
- Tích cực
- Trung tính
- Tiêu cực
-
10,0
Ưu: After travelling 24 hours straight the seats were super comfortable and staff super friendly xxx
đánh giá từ
-
6,5
Khuyết điểm: It would have been a normal trip but we were delayed about an hour in Cairns because the passenger count didn’t add up to what the computer said. This made it very tight to catch our next flight. Barely had time to use the bathroom.
đánh giá từ
-
7,2
Ưu: All the basics were good- comfort, service, and the flight itself.
Khuyết điểm: The fight was significantly delayed due to weather, which is not their fault, but they did not update us or the departure time toward the end, which they clearly knew and didn't communicate that it would be further delayed. They forgot cups for tea and coffee, so we only had water or juice.
đánh giá từ
-
9,2
Ưu: Crew great. Very grateful for the cuppa
Khuyết điểm: Headrest low for a tall person. Shoulders sort of rested on it. Notconfy
đánh giá từ
-
4,0
Khuyết điểm: No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies.
đánh giá từ
-
5,3
Ưu: Wifi
Khuyết điểm: Plane was too hot near the end during a holding pattern
đánh giá từ
-
7,2
Ưu: Good crew, clean.
Khuyết điểm: Food both free and purchased. Seat most uncomfortable after and hour and a half.
đánh giá từ
-
8,3
Ưu: The seat was ok. The cabin crew good
Khuyết điểm: The food options both free and purchased.
đánh giá từ
-
8,6
Ưu: Friendly crew, well flown, good boarding procedure
Khuyết điểm: Flight was about 10 mins late due to "paperwork"
đánh giá từ
-
7,6
Ưu: Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas
Khuyết điểm: Food was not appealing but the beverages were great.
đánh giá từ
-
10,0
Ưu: All goid
Khuyết điểm: Na
đánh giá từ
-
9,6
Ưu: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.
Khuyết điểm: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.
đánh giá từ
-
7,0
Ưu: Virgin lounge staff were super friendly and helpful - getting me on an earlier flight and giving me a spare seat next to me!
Khuyết điểm: nothing negative to say
đánh giá từ
-
5,3
Khuyết điểm: Flight left late... I missed my Delta connection from LAX to New York. The Delta staff told me that this flight routinely arrives late. Also, my previous flight that I was booked on, VA7, was canceled the day before. It’s been a nightmare
đánh giá từ
-
6,6
Halal Food
Khuyết điểm: Although i requested Halal food, way in advance when i booked my flights, Non was provided.
đánh giá từ
-
7,6
Ưu: everything from the boarding and check-in process
Khuyết điểm: Seats too close together
đánh giá từ
-
8,0
Ưu: everything from the boarding and check-in process to in flight comfort.
Khuyết điểm: Seats are cramped
đánh giá từ
-
8,0
Ưu: Crew were very conciliatory given a 45min flight delay
Khuyết điểm: Plane snacks are generally disappointing
đánh giá từ
-
2,6
Ưu: Landing.
Khuyết điểm: Huge delays on check-in. System failures but also elderly people not knowing the check in process and causing further delays. People taking too much luggage inside the cabin. No food options for gluten free. No water served. Smooth flight though. Check-in staff at luggage short tempered.
đánh giá từ
-
8,3
Ưu: Nice easy flight for an old lady, well looked after
đánh giá từ
-
5,2
Ưu: Communication was not existent
Khuyết điểm: I find the communication about late flights not existent. This one only left a few mins late but if we check in late we get no refund and no boarding. Should go both ways.
đánh giá từ
-
10,0
Ưu: Amazing crew, food, and experience.
Khuyết điểm: NA
đánh giá từ
-
9,6
Ưu: Landed 30mins early
Khuyết điểm: Better management of people boarding from the front
đánh giá từ
-
10,0
Ưu: Food
Khuyết điểm: Everything is good.
đánh giá từ
-
6,6
Ưu: Crew were amazing, food was delicious
Khuyết điểm: Boarding was delayed with no explanation, we sat once boarded waiting to take off not knowing what the further delay was, ended up arriving and clearing customs an hour behind schedule. This is becoming more common with my flights with Virgin Australia.
đánh giá từ
-
7,3
Ưu: The virgin lounge.
Khuyết điểm: Bit more variety.
đánh giá từ
-
4,6
Khuyết điểm: No I flight entertainment or chargers for phone
đánh giá từ
-
6,0
Khuyết điểm: The food and drinks.
đánh giá từ
-
9,3
Ưu: Loved the amount of leg room and food choices.
Khuyết điểm: Maybe more offers for drinks throughout the flight. Check in of the bags was automated in some areas but there didn’t appear to be sufficient staff to assist. That and as travellers we tend to move slower that a Virgin worker would so I couldn’t put all my bags on board. More assistance at checkin
đánh giá từ
-
6,3
Ưu: friendly efficient crew, good food, and good luggage allowance
Khuyết điểm: booked an aisle and a window and was reassigned into a window and center seat with another pax beside in the aisle. Notwithstanding there were many vacant seats available on the flight.
đánh giá từ
-
7,6
Ưu: Crew was very nice!
đánh giá từ
-
9,6
Khuyết điểm: Internet service was terribly spotty, but then again you're flying over vast amounts of ocean. Other than that, comfy and reliable flight that I could actually sleep on.
đánh giá từ
-
8,0
Ưu: Happy crew
Khuyết điểm: Melbourne weather lol
đánh giá từ
-
7,6
Ưu: The entertainment options were great
Khuyết điểm: Figuring out how to get from domestic to international terminal was far from easy. The security lines were tight and slow. The waiting area was crowded and loud, it was a relief to get on the plane. Also the coffee was terrible
đánh giá từ
-
8,3
Ưu: I called several days in advance to request a gluten free meal, they said they processed the request, but there was not a gluten free meal for me on board. When the crew found out the problem they rummaged in the gallery and came up with a couple snack bars without gluten for me. They were awesome.
Khuyết điểm: Requesting a special meal in the time frame required and then it not being on board was really heard with Celiac's.
đánh giá từ
-
10,0
Khuyết điểm: Plane trip was great , baggage pick up very slow. No entertainment on trip Melb to Cairns so can't comment.
đánh giá từ
-
5,0
Khuyết điểm: Plane arrived late Seats I reserved were not honored Asked to move before takeoff and was told no and then someone else just took the seat
đánh giá từ
-
8,0
Ưu: I was able to sleep
Khuyết điểm: Making sure there was a vegan food option and the crew knew.
đánh giá từ
-
8,0
Ưu: The crew was amazing and the seat arrangement was well done.
Khuyết điểm: I would have liked knowing the seat I upgraded to had solid unmoveable arm rests. Also the exit rows were not boarded first, and since I had no seats in front of me my items were not close at hand bc the overhead storage was already taken.
đánh giá từ
-
8,0
Ưu: Excellent food an si service
Khuyết điểm: Avoidance of delay as I missed the connecting flight and had to take a later flight when connecting to cairns
đánh giá từ
-
8,0
Ưu: Comfort
Khuyết điểm: No entrtainment available
đánh giá từ
-
7,0
Ưu: Crew great seat not so much and entertainment center buggered up
đánh giá từ
-
10,0
Ưu: All the crew were exceptional and the Captain was upbeat which was refreshing.
Khuyết điểm: All the staff were all extremely professional, just the plane was a little tired looking and grubby. When you sit for quite a while you cannot help but notice the dirt.
đánh giá từ
-
9,3
Ưu: The seat custom was hard as a board
đánh giá từ
-
9,3
Khuyết điểm: No comment all ok
đánh giá từ
-
8,0
Khuyết điểm: I really appreciate very comfort seat more legs room than other aircraft and crew member very helpful And regarding food it’s just ok, rest is find
đánh giá từ
-
9,0
Ưu: Large comfortable plane, good entertainment selection.
Khuyết điểm: Boarding was a bit chaotic and we arrived to our destination late.
đánh giá từ
-
10,0
Ưu: crew were good and seats of course be improved upon
đánh giá từ
-
10,0
Ưu: Crew was amazing. Seats were fairly comfortable.
đánh giá từ
-
3,6
Khuyết điểm: Food and more space
đánh giá từ
-
7,3
Ưu: Easy checkin
Khuyết điểm: Flight was late in leaving. Sat in seat for 45 minutes without moving.
đánh giá từ
-
3,3
Ưu: Nothing the planes are old in comparison to others and the staff were woeful.
Khuyết điểm: Everything but most of all your staff. Are they there to just collect a pension? More order takes and police then friendly staff serving clients.
đánh giá từ
-
8,3
Ưu: Crew was good in helping us to sit together after the booking staff seperated us incorrectly.
đánh giá từ
-
7,6
Ưu: The crew was good much better than some of our later international flights with air canada
đánh giá từ
-
4,0
Khuyết điểm: An attendant working in the check-in was very rude. I was unable to check in using the kiosk so I requested assistance from an attendant near the kiosks.The attendant refused to assist me and told me to wait until the other attendant was free. That attendant then helped the white man next to me.
đánh giá từ
-
7,0
Khuyết điểm: The flight was fine but it was 4 hours behind schedule.
đánh giá từ
-
7,6
Khuyết điểm: flight was delayed
đánh giá từ
-
6,8
Ưu: The seats have a great amount of leg room.
Khuyết điểm: It is nice that they offer a complimentary meal. However, the vegetarian option did not taste good.
đánh giá từ
-
10,0
Ưu: Friendly crew!
đánh giá từ
-
4,6
Ưu: Being given the exit row seat
Khuyết điểm: Zero gluten free provided snacks One of the cabin crew were particularly condescending
đánh giá từ
-
10,0
Ưu: After travelling 24 hours straight the seats were super comfortable and staff super friendly xxx
đánh giá từ
-
9,2
Ưu: Crew great. Very grateful for the cuppa
Khuyết điểm: Headrest low for a tall person. Shoulders sort of rested on it. Notconfy
đánh giá từ
-
8,6
Ưu: Friendly crew, well flown, good boarding procedure
Khuyết điểm: Flight was about 10 mins late due to "paperwork"
đánh giá từ
-
10,0
Ưu: All goid
Khuyết điểm: Na
đánh giá từ
-
9,6
Ưu: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.
Khuyết điểm: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.
đánh giá từ
-
10,0
Ưu: Amazing crew, food, and experience.
Khuyết điểm: NA
đánh giá từ
-
9,6
Ưu: Landed 30mins early
Khuyết điểm: Better management of people boarding from the front
đánh giá từ
-
10,0
Ưu: Food
Khuyết điểm: Everything is good.
đánh giá từ
-
9,3
Ưu: Loved the amount of leg room and food choices.
Khuyết điểm: Maybe more offers for drinks throughout the flight. Check in of the bags was automated in some areas but there didn’t appear to be sufficient staff to assist. That and as travellers we tend to move slower that a Virgin worker would so I couldn’t put all my bags on board. More assistance at checkin
đánh giá từ
-
9,6
Khuyết điểm: Internet service was terribly spotty, but then again you're flying over vast amounts of ocean. Other than that, comfy and reliable flight that I could actually sleep on.
đánh giá từ
-
10,0
Khuyết điểm: Plane trip was great , baggage pick up very slow. No entertainment on trip Melb to Cairns so can't comment.
đánh giá từ
-
10,0
Ưu: All the crew were exceptional and the Captain was upbeat which was refreshing.
Khuyết điểm: All the staff were all extremely professional, just the plane was a little tired looking and grubby. When you sit for quite a while you cannot help but notice the dirt.
đánh giá từ
-
9,3
Ưu: The seat custom was hard as a board
đánh giá từ
-
9,3
Khuyết điểm: No comment all ok
đánh giá từ
-
9,0
Ưu: Large comfortable plane, good entertainment selection.
Khuyết điểm: Boarding was a bit chaotic and we arrived to our destination late.
đánh giá từ
-
10,0
Ưu: crew were good and seats of course be improved upon
đánh giá từ
-
10,0
Ưu: Crew was amazing. Seats were fairly comfortable.
đánh giá từ
-
10,0
Ưu: Friendly crew!
đánh giá từ
-
7,2
Ưu: All the basics were good- comfort, service, and the flight itself.
Khuyết điểm: The fight was significantly delayed due to weather, which is not their fault, but they did not update us or the departure time toward the end, which they clearly knew and didn't communicate that it would be further delayed. They forgot cups for tea and coffee, so we only had water or juice.
đánh giá từ
-
7,2
Ưu: Good crew, clean.
Khuyết điểm: Food both free and purchased. Seat most uncomfortable after and hour and a half.
đánh giá từ
-
8,3
Ưu: The seat was ok. The cabin crew good
Khuyết điểm: The food options both free and purchased.
đánh giá từ
-
7,6
Ưu: Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas
Khuyết điểm: Food was not appealing but the beverages were great.
đánh giá từ
-
7,0
Ưu: Virgin lounge staff were super friendly and helpful - getting me on an earlier flight and giving me a spare seat next to me!
Khuyết điểm: nothing negative to say
đánh giá từ
-
6,6
Halal Food
Khuyết điểm: Although i requested Halal food, way in advance when i booked my flights, Non was provided.
đánh giá từ
-
7,6
Ưu: everything from the boarding and check-in process
Khuyết điểm: Seats too close together
đánh giá từ
-
8,0
Ưu: everything from the boarding and check-in process to in flight comfort.
Khuyết điểm: Seats are cramped
đánh giá từ
-
8,0
Ưu: Crew were very conciliatory given a 45min flight delay
Khuyết điểm: Plane snacks are generally disappointing
đánh giá từ
-
8,3
Ưu: Nice easy flight for an old lady, well looked after
đánh giá từ
-
6,6
Ưu: Crew were amazing, food was delicious
Khuyết điểm: Boarding was delayed with no explanation, we sat once boarded waiting to take off not knowing what the further delay was, ended up arriving and clearing customs an hour behind schedule. This is becoming more common with my flights with Virgin Australia.
đánh giá từ
-
7,3
Ưu: The virgin lounge.
Khuyết điểm: Bit more variety.
đánh giá từ
-
7,6
Ưu: Crew was very nice!
đánh giá từ
-
8,0
Ưu: Happy crew
Khuyết điểm: Melbourne weather lol
đánh giá từ
-
7,6
Ưu: The entertainment options were great
Khuyết điểm: Figuring out how to get from domestic to international terminal was far from easy. The security lines were tight and slow. The waiting area was crowded and loud, it was a relief to get on the plane. Also the coffee was terrible
đánh giá từ
-
8,3
Ưu: I called several days in advance to request a gluten free meal, they said they processed the request, but there was not a gluten free meal for me on board. When the crew found out the problem they rummaged in the gallery and came up with a couple snack bars without gluten for me. They were awesome.
Khuyết điểm: Requesting a special meal in the time frame required and then it not being on board was really heard with Celiac's.
đánh giá từ
-
8,0
Ưu: I was able to sleep
Khuyết điểm: Making sure there was a vegan food option and the crew knew.
đánh giá từ
-
8,0
Ưu: The crew was amazing and the seat arrangement was well done.
Khuyết điểm: I would have liked knowing the seat I upgraded to had solid unmoveable arm rests. Also the exit rows were not boarded first, and since I had no seats in front of me my items were not close at hand bc the overhead storage was already taken.
đánh giá từ
-
8,0
Ưu: Excellent food an si service
Khuyết điểm: Avoidance of delay as I missed the connecting flight and had to take a later flight when connecting to cairns
đánh giá từ
-
8,0
Ưu: Comfort
Khuyết điểm: No entrtainment available
đánh giá từ
-
7,0
Ưu: Crew great seat not so much and entertainment center buggered up
đánh giá từ
-
8,0
Khuyết điểm: I really appreciate very comfort seat more legs room than other aircraft and crew member very helpful And regarding food it’s just ok, rest is find
đánh giá từ
-
7,3
Ưu: Easy checkin
Khuyết điểm: Flight was late in leaving. Sat in seat for 45 minutes without moving.
đánh giá từ
-
8,3
Ưu: Crew was good in helping us to sit together after the booking staff seperated us incorrectly.
đánh giá từ
-
7,6
Ưu: The crew was good much better than some of our later international flights with air canada
đánh giá từ
-
7,0
Khuyết điểm: The flight was fine but it was 4 hours behind schedule.
đánh giá từ
-
7,6
Khuyết điểm: flight was delayed
đánh giá từ
-
6,8
Ưu: The seats have a great amount of leg room.
Khuyết điểm: It is nice that they offer a complimentary meal. However, the vegetarian option did not taste good.
đánh giá từ
-
6,5
Khuyết điểm: It would have been a normal trip but we were delayed about an hour in Cairns because the passenger count didn’t add up to what the computer said. This made it very tight to catch our next flight. Barely had time to use the bathroom.
đánh giá từ
-
4,0
Khuyết điểm: No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies.
đánh giá từ
-
5,3
Ưu: Wifi
Khuyết điểm: Plane was too hot near the end during a holding pattern
đánh giá từ
-
5,3
Khuyết điểm: Flight left late... I missed my Delta connection from LAX to New York. The Delta staff told me that this flight routinely arrives late. Also, my previous flight that I was booked on, VA7, was canceled the day before. It’s been a nightmare
đánh giá từ
-
2,6
Ưu: Landing.
Khuyết điểm: Huge delays on check-in. System failures but also elderly people not knowing the check in process and causing further delays. People taking too much luggage inside the cabin. No food options for gluten free. No water served. Smooth flight though. Check-in staff at luggage short tempered.
đánh giá từ
-
5,2
Ưu: Communication was not existent
Khuyết điểm: I find the communication about late flights not existent. This one only left a few mins late but if we check in late we get no refund and no boarding. Should go both ways.
đánh giá từ
-
4,6
Khuyết điểm: No I flight entertainment or chargers for phone
đánh giá từ
-
6,0
Khuyết điểm: The food and drinks.
đánh giá từ
-
6,3
Ưu: friendly efficient crew, good food, and good luggage allowance
Khuyết điểm: booked an aisle and a window and was reassigned into a window and center seat with another pax beside in the aisle. Notwithstanding there were many vacant seats available on the flight.
đánh giá từ
-
5,0
Khuyết điểm: Plane arrived late Seats I reserved were not honored Asked to move before takeoff and was told no and then someone else just took the seat
đánh giá từ
-
3,6
Khuyết điểm: Food and more space
đánh giá từ
-
3,3
Ưu: Nothing the planes are old in comparison to others and the staff were woeful.
Khuyết điểm: Everything but most of all your staff. Are they there to just collect a pension? More order takes and police then friendly staff serving clients.
đánh giá từ
-
4,0
Khuyết điểm: An attendant working in the check-in was very rude. I was unable to check in using the kiosk so I requested assistance from an attendant near the kiosks.The attendant refused to assist me and told me to wait until the other attendant was free. That attendant then helped the white man next to me.
đánh giá từ
-
4,6
Ưu: Being given the exit row seat
Khuyết điểm: Zero gluten free provided snacks One of the cabin crew were particularly condescending
đánh giá từ
Tình trạng chuyến bay
Virgin Australia Bản đồ đường bay
Sân bay hàng đầu khai thác bởi Virgin Australia
- Sân bay Sydney Kingsford Smith (SYD)
- Sân bay Melbourne (MEL)
- Sân bay Brisbane (BNE)
- Sân bay Perth (PER)
- Sân bay Adelaide (ADL)
- Sân bay Canberra (CBR)
- Sân bay Coolangatta Gold Coast (OOL)
- Sân bay Hobart (HBA)
- Sân bay Cairns (CNS)
- Sân bay Townsville (TSV)
- Sân bay Hamilton Island (HTI)
- Sân bay Mackay (MKY)
- Sân bay Darwin (DRW)
- Sân bay Launceston (LST)
- Sân bay Newcastle Williamtown (NTL)
Virgin Australia thông tin liên hệ
- VA Mã IATA
- 13 67 89 Gọi điện
- virginaustralia.com Truy cập
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