Đánh giá của du khách
Điểm đánh giá chung
7,8
Tốt
Dựa trên 3.536 đánh giá
Lên máy bay
8,1
Thư thái
7,8
Phi hành đoàn
8,4
Thư giãn, giải trí
7,3
Thức ăn
7,2
Bỏ qua đến nội dung chính
Thêm
Tìm các chuyến bay giá rẻ trên Virgin Australia
Khứ hồi
Phổ thông
Thông tin của Virgin Australia
| Mã IATA | VA |
|---|---|
| Tuyến đường | 108 |
| Tuyến bay hàng đầu | Sydney Kingsford Smith tới Melbourne |
| Sân bay được khai thác | 29 |
| Sân bay hàng đầu | Sydney Kingsford Smith |
Đánh giá gần đây
Điểm đánh giá của du khách
528
406
247
106
98
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2,0
Khuyết điểm: I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.
đánh giá từ
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8,3
Ưu: Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff
Khuyết điểm: Typical coach seats but that’s what we paid for
đánh giá từ
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5,3
Khuyết điểm: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.
đánh giá từ
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8,4
Ưu: Crew were great and service was polite
Khuyết điểm: Seats are a bit uncomfortable...need more lumbar support and not much leg room but plane was not crowded so it was ok for the four hour flight
đánh giá từ
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9,0
Ưu: Yes the crew was great.
đánh giá từ
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6,0
Khuyết điểm: Seats could have been more comfortable and very little leg room.
đánh giá từ
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8,0
Ưu: The efficiency of the process from boarding to disembarkation.
Khuyết điểm: The flight was delayed, however I understand this happens in aviation.
đánh giá từ
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2,0
Ưu: We did not use this flight and I was told that I could not receive a refund.
đánh giá từ
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2,0
Ưu: Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday.
đánh giá từ
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4,3
Ưu: Kind cabin crews
Khuyết điểm: Be punctual
đánh giá từ
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4,3
Ưu: Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.
Khuyết điểm: Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!
đánh giá từ
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8,0
Ưu: Everything seemed to run smoothly and efficiently, from boarding to disembarkation.
Khuyết điểm: The snack offered on board was quite small.
đánh giá từ
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8,0
Ưu: The flight went well. The crew was accommodating.
đánh giá từ
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7,0
Ưu: Left on time. Clean plane.
Khuyết điểm: I don't like the music that plays before leaving. I would rather silence than music which doesn't suit everyone's taste. I find it irritating.
đánh giá từ
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3,6
Ưu: Crew very very slow serving meal.
đánh giá từ
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6,3
Khuyết điểm: The delay was out of there hands and other passengers did not listen to instructions So not there fault really
đánh giá từ
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4,5
Khuyết điểm: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.
đánh giá từ
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6,8
Ưu: The crew did well checking up on everyone regularly and the plane was comfortable.
Khuyết điểm: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.
đánh giá từ
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6,3
Ưu: Quick boarding
Khuyết điểm: Plane was delayed. Second Virgin flight in a row for me.
đánh giá từ
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10,0
Ưu: Crew were lovely. Business class attendant was really nice.
Khuyết điểm: Nothing. Great experience.
đánh giá từ
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8,6
Ưu: I just enjoy Virgin as the crew are always nice
Khuyết điểm: I find the seats a little uncomfortable. But it’s possible just me
đánh giá từ
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4,3
Ưu: Same old mediocre service a bit like catching a bus really very mundane
Khuyết điểm: Food and entertainment
đánh giá từ
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5,3
Khuyết điểm: Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)
đánh giá từ
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8,8
Ưu: The crew was amazing
đánh giá từ
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6,6
Khuyết điểm: A bigger, more comfortable aircraft
đánh giá từ
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10,0
Ưu: The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.
Khuyết điểm: Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...
đánh giá từ
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10,0
Ưu: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.
Khuyết điểm: Some fashion model wishing me happy flying? I really don't know. :)
đánh giá từ
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7,2
Khuyết điểm: It's a short 50 min flight, can't ask for anything more.
đánh giá từ
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8,0
Khuyết điểm: Bag drop was a mess in flight was great
đánh giá từ
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7,6
Ưu: Very punctual and well managed
Khuyết điểm: Not the best landing and could've moved people from allocated seats to make flight more spacious
đánh giá từ
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10,0
Ưu: NYE celebration aboard, lovely staff, easy and peaceful flight
đánh giá từ
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10,0
Ưu: No complaints, relatively spacious economy seats
Khuyết điểm: Food was nothing to write home about
đánh giá từ
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7,6
Ưu: Movies good Boarding and luggage retrieval good
Khuyết điểm: Arrived an hour late Was another passengers fault tho but annoying
đánh giá từ
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5,6
Khuyết điểm: Flight was late and Sydney departures chaotic AND CROWDED
đánh giá từ
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5,6
Ưu: Crew was nice. Seats were ok. Paid for extra leg room but was not helpful. Wanted to upgrade to business class but they were not ready to negotiate. They had empty seats but wanted fill price. Their loss..
Khuyết điểm: Better food choice. Sets more comfortable. Offer better price for upgrades.
đánh giá từ
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5,0
Khuyết điểm: I went online to put that I needed gluten free food and when everyone else was getting their food I was told no gluten free food on domestic flights so I got no food. You need to take that option off of your website if you don’t intend to serve people with celiac.
đánh giá từ
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3,3
Ưu: Exit row seating.
đánh giá từ
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3,5
Ưu: When it was finally over!
Khuyết điểm: On time, attitude of Virgin ground crew in Sydney (only one) seat were tiny and uncomfortable.
đánh giá từ
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3,0
Khuyết điểm: Everything
đánh giá từ
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8,0
Ưu: Crew was good, seat was tight.
Khuyết điểm: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.
đánh giá từ
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6,0
Ưu: I got alive to my destination
Khuyết điểm: Original flight was cancelled. Next flight was full. The flight I was booked on got delayed because it was raining heavy in Brisbane... No food or coffee was offered during the whole experience.
đánh giá từ
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6,4
Ưu: Included check-in baggage
Khuyết điểm: Food options on the menu are very limited
đánh giá từ
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2,0
Khuyết điểm: Flight delayed by 45 min Lost my checked bag
đánh giá từ
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10,0
Ưu: The seat was awesome and crew members were magnificent
đánh giá từ
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6,6
Ưu: Business class seats require improvement
đánh giá từ
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9,3
Ưu: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly.
đánh giá từ
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3,6
Ưu: Seat material (leather) and cushion was comfortable.
Khuyết điểm: No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.
đánh giá từ
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10,0
Khuyết điểm: Very comfy seats! Quick boarding process. Nice flight
đánh giá từ
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10,0
Ưu: Virgin are great.
đánh giá từ
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4,6
Ưu: The service was great
Khuyết điểm: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -
đánh giá từ
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9,2
Ưu: comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin
Khuyết điểm: perhaps a second offer of tea /coffee after the meal.
đánh giá từ
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4,0
Ưu: They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged
đánh giá từ
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8,0
Ưu: Short flight, and getting a meal made it go faster
Khuyết điểm: Can’t really think of anything
đánh giá từ
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7,6
Ưu: Crew was friendly!
Khuyết điểm: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!
đánh giá từ
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10,0
Ưu: Crew was amazing
Khuyết điểm: Nothing, great flight
đánh giá từ
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6,0
Khuyết điểm: Delayed flight yet again
đánh giá từ
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5,6
Ưu: Always on time, good range of movies/shows and free wifi
Khuyết điểm: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!
đánh giá từ
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4,6
Khuyết điểm: The flight was delayed for almost two hours.
đánh giá từ
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10,0
Ưu: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.
Khuyết điểm: Everything was perfect.
đánh giá từ
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10,0
Ưu: Crew made the very long flight comfortable and kept me informed.
Khuyết điểm: Everything went very well.
đánh giá từ
Tình trạng chuyến bay
Virgin Australia Bản đồ đường bay
Sân bay hàng đầu khai thác bởi Virgin Australia
- Sân bay Sydney Kingsford Smith (SYD)
- Sân bay Melbourne (MEL)
- Sân bay Brisbane (BNE)
- Sân bay Adelaide (ADL)
- Sân bay Perth (PER)
- Sân bay Coolangatta Gold Coast (OOL)
- Sân bay Canberra (CBR)
- Sân bay Cairns (CNS)
- Sân bay Hobart (HBA)
- Sân bay Hamilton Island (HTI)
- Sân bay Mackay (MKY)
- Sân bay Townsville (TSV)
- Sân bay Launceston (LST)
- Sân bay Maroochydore Sunshine Coast (MCY)
- Sân bay Newcastle Williamtown (NTL)
Virgin Australia thông tin liên hệ
- VA Mã IATA
- +61 7 3295 2296 Gọi điện
- virginaustralia.com Truy cập
Chính sách huỷ của Virgin Australia
Do tình hình dịch coronavirus (COVID-19) biến đổi, Virgin Australia sẽ theo đó mà tiếp tục cập nhật các chính sách của mình. Vui lòng liên hệ trực tiếp với Virgin Australia để biết thông tin chi tiết về các mức phí huỷ đặt. Bạn có thể tìm thấy thông tin cập nhật nhất về các chính sách của Virgin Australia tại đây: Khuyến cáo du lịch & chính sách củaVirgin Australia
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