Đánh giá của du khách
Điểm đánh giá chung
7,9
Tốt
Dựa trên 1.564 đánh giá
Lên máy bay
7,8
Thư thái
7,9
Phi hành đoàn
8,3
Thư giãn, giải trí
7,8
Thức ăn
7,7
Bỏ qua đến nội dung chính
Thêm
Tìm các chuyến bay giá rẻ trên Hainan Airlines
Khứ hồi
Phổ thông
Thông tin của Hainan Airlines
| Mã IATA | HU |
|---|---|
| Tuyến đường | 670 |
| Tuyến bay hàng đầu | Bắc Kinh Capital tới Hải Khẩu Meilan Intl |
| Sân bay được khai thác | 88 |
| Sân bay hàng đầu | Bắc Kinh Capital |
Đánh giá gần đây
Điểm đánh giá của du khách
204
155
75
37
49
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4,5
Ưu: Na
Khuyết điểm: Over one and an half hours delay - sitting on the airplane
đánh giá từ
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10,0
Khuyết điểm: Everting was Good no complain.
đánh giá từ
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10,0
Ưu: Lots of movie options, the food was good (had multiple food dish options for each meal)
đánh giá từ
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8,3
Ưu: Good and pleasant service, new plane very clean including regular WC cleanups
Khuyết điểm: Boarding could have been done in groups
đánh giá từ
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10,0
Ưu: Crew and food are excellent
đánh giá từ
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2,0
Ưu: I would like to never fly through China again
Khuyết điểm: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
đánh giá từ
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10,0
Ưu: Everything was great, service on flight was really nice.
Khuyết điểm: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
đánh giá từ
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5,3
Ưu: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Khuyết điểm: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
đánh giá từ
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8,6
Khuyết điểm: perfect flight
đánh giá từ
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2,0
Ưu: Seat
Khuyết điểm: Entertainment
đánh giá từ
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2,0
Ưu: Price
Khuyết điểm: On time boarding
đánh giá từ
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6,3
Ưu: New aircraft used like their 787-800s
Khuyết điểm: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
đánh giá từ
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6,3
Ưu: For the price, Hainan is a good value.
Khuyết điểm: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
đánh giá từ
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10,0
Ưu: Hainan airline it's just amazing.
Khuyết điểm: They did everything on high customer expectations level.
đánh giá từ
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9,6
Ưu: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Khuyết điểm: The flight was delayed for more than two hours. Upset with it.
đánh giá từ
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9,6
Khuyết điểm: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
đánh giá từ
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5,0
Ưu: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
đánh giá từ
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7,3
Ưu: Good entertainment system
Khuyết điểm: Chaotic boarding process
đánh giá từ
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7,3
Khuyết điểm: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
đánh giá từ
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2,0
Ưu: We like the people doesn’t even want to help you !!!!!
Khuyết điểm: The worst customer service and Communication airline ever. A lot of things can be done better
đánh giá từ
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7,6
Ưu: The crew was great!
Khuyết điểm: More space
đánh giá từ
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7,0
Ưu: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Khuyết điểm: The switch from one terminal to the next was horrible
đánh giá từ
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7,6
Ưu: Entertainment system
Khuyết điểm: Food
đánh giá từ
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2,0
Khuyết điểm: I miss the flight and I need to change it please
đánh giá từ
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9,6
Khuyết điểm: Poor connection
đánh giá từ
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2,0
Ưu: I did not like it.
Khuyết điểm: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
đánh giá từ
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2,0
Ưu: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Khuyết điểm: Do not offer a route that you are not going to or have approval to fly.
đánh giá từ
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10,0
Ưu: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
đánh giá từ
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9,6
Khuyết điểm: Food
đánh giá từ
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9,6
Khuyết điểm: Food
đánh giá từ
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10,0
Ưu: 787 Plane, leg space, polite and beautiful staff + service.
Khuyết điểm: Need to improve on food
đánh giá từ
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8,0
Ưu: Yes
Khuyết điểm: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
đánh giá từ
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10,0
Ưu: too early to say
đánh giá từ
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8,6
Ưu: did not get lost
Khuyết điểm: in Xian, had been led to walk long distance and wait in wrong gate
đánh giá từ
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8,8
Ưu: Smiles，answer calls, clean toilets
Khuyết điểm: Some notes in toilet might be inaccurate like ask us to install waste bin?
đánh giá từ
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6,6
Ưu: Seating was Comfortable.
Khuyết điểm: Cancel the day of the flight. Had to leave the next day.
đánh giá từ
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8,6
Ưu: Excellent crew, kind, helpful and smiling Nice food Good plane
Khuyết điểm: Limited movie selection, considering this long flight
đánh giá từ
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10,0
Ưu: Hawaiian really is a hospitable airline, they have a good heart.
đánh giá từ
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9,0
Khuyết điểm: More movies in different languages
đánh giá từ
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9,6
Ưu: The airplane is super modern, with AC sockets and entertainment in all economy class. The crew is the most dedicated and caring that I have experienced.
Khuyết điểm: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
đánh giá từ
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9,3
Ưu: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
Khuyết điểm: The domestic flight food was only bearable.
đánh giá từ
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5,0
Ưu: Crew was attentive
Khuyết điểm: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
đánh giá từ
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10,0
Khuyết điểm: Airline lounges
đánh giá từ
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10,0
Khuyết điểm: Airline Lounges
đánh giá từ
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10,0
Ưu: Comfortable, kind staff, and great amenities provided on board.
đánh giá từ
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10,0
Ưu: Awesome!
Khuyết điểm: Nothing!
đánh giá từ
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10,0
Ưu: Very happy with all the services!
đánh giá từ
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10,0
Ưu: Great crew. Food. Lay flat bed.
đánh giá từ
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3,3
Khuyết điểm: The seat super uncomfortable and narrow.
đánh giá từ
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4,3
Ưu: Nice plane and crew.
Khuyết điểm: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
đánh giá từ
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4,3
Khuyết điểm: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
đánh giá từ
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7,6
Ưu: Nice crew
Khuyết điểm: My passport number was incorrect leading to an inconvenience at check in
đánh giá từ
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8,3
Khuyết điểm: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
đánh giá từ
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9,6
Ưu: More leg room for economy class would always be much appreciated.
đánh giá từ
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2,0
Ưu: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Khuyết điểm: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
đánh giá từ
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4,6
Just another Chinese airline.
Ưu: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
Khuyết điểm: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
đánh giá từ
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3,3
Better than most Chinese airlines.
Ưu: So this is just a tad bit better than most Chinese airlines. Just a little.
Khuyết điểm: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
đánh giá từ
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10,0
On time
Ưu: Customs really fast
đánh giá từ
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8,6
Ưu: Nice crew and they spoke English.
đánh giá từ
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8,0
Ưu: Delayed and would have appreciated more snacks.
đánh giá từ
Tình trạng chuyến bay
Hainan Airlines Bản đồ đường bay
Sân bay hàng đầu khai thác bởi Hainan Airlines
- Sân bay Bắc Kinh Capital (PEK)
- Sân bay Hải Khẩu Meilan Intl (HAK)
- Sân bay Thẩm Quyến (SZX)
- Sân bay Quảng Châu Baiyun (CAN)
- Sân bay Tây An Xianyang (XIY)
- Sân bay Tam Á Phoenix Intl (SYX)
- Sân bay Hàng Châu (HGH)
- Sân bay Trùng Khánh (CKG)
- Sân bay Trường Sa Huanghua Intl (CSX)
- Sân bay Trịnh Châu (CGO)
- Sân bay Ô Lỗ Mộc Tề (URC)
- Sân bay Vũ Hán (WUH)
- Sân bay Thượng Hải Pu Dong (PVG)
- Sân bay Nam Kinh Lukou Intl (NKG)
- Sân bay Thành Đô (CTU)
Hainan Airlines thông tin liên hệ
- HU Mã IATA
- +86-898-95339 Gọi điện
- hainanairlines.com Truy cập
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