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|Tuyến bay hàng đầu||Frankfurt/ Main tới Berlin Brandenburg|
|Sân bay được khai thác||205|
|Sân bay hàng đầu||Frankfurt/ Main|
Ưu: Very helpful and experienced crew, really good service! Thank you!
Khuyết điểm: Best flight to DFW
Ưu: The particular flight attendant serving our area seemed rude.
Ưu: Thank you. It was very good and comfortable trip with a nice team.
Ưu: Great, patient crew!
Khuyết điểm: Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone.
Ưu: Plane was empty so got a whole row to myself!
Khuyết điểm: One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old.
Khuyết điểm: There was no in-flight entertainment
Ưu: Loved this flight, crew was amazing!
Khuyết điểm: A snack
Khuyết điểm: Unable to travel due to Corona restrictions, company would not refund ticket.
Ưu: Customer service by the crew
Khuyết điểm: Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad....
Ưu: yes great
Khuyết điểm: seats and cleaness
Ưu: Comfortable seats
Ưu: Very nice and friendly service
Khuyết điểm: Nothing
Ưu: Very friendly and helpful
Khuyết điểm: Boarding could be better organized
Ưu: Crew , good
Seats o paid for it to have it good legroom
Khuyết điểm: Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit
Ưu: I paid for seats
Khuyết điểm: Sure many
Khuyết điểm: Staff does not understand regulation
Ưu: The food was great, and the tinted windows allowed me to sleep!
Ưu: The crew was awsome
Khuyết điểm: The food
Ưu: The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable.
The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!
Khuyết điểm: The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves
Ưu: It's good to flight public transit long time I'm the food is really bad pouring food
Khuyết điểm: Flight was cancelled and never got money back
Khuyết điểm: Never returned my money when the flight was canceled
Khuyết điểm: not enough food
Ưu: Crew was friendly, but dis not show Seating flexibility based on passengers spacing
Ưu: Nothing . Flight was cancelled
Khuyết điểm: Refund people money
Khuyết điểm: Flight was cancelled
Ưu: I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee
Khuyết điểm: Hire better competent people!
Ưu: The Food and Service was good.
Khuyết điểm: All good!
Ưu: Crew was professional and helpful.
Khuyết điểm: The seat was narrow for business class.
Ưu: Crew was professional and helpful.
Khuyết điểm: Seat was narrow for business class.
Khuyết điểm: It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers!
Ưu: I was not allowed to board the flight.
Khuyết điểm: Consistency of communication online and at the airline counter about who is able to fly right now.
Khuyết điểm: Food
Khuyết điểm: There was a dilay
Ưu: Was put in German Airport jail
Khuyết điểm: See above. United sold me a ticket they knew would get me sent back after being detained
Ưu: Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more.
Khuyết điểm: United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable
Khuyết điểm: Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again
Khuyết điểm: seats were very uncomfortable
Ưu: The crew positive attitude
Khuyết điểm: We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board
Ưu: Very friendly crew, very clean cabin, very comfortable seats
Ưu: I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!
Khuyết điểm: Honestly nothing I was really happy with my flight!!!
Ưu: Wide choice of movies and entertainment
Khuyết điểm: Better menu options and in-flight service
Ưu: The audacity of your gross negligence in a time of global pandemic.
Khuyết điểm: Any semblance of social responsibility or ethical behavior.
Ưu: Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket.
Ưu: I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me.
Khuyết điểm: Same airline coming from one place have different methods it’s a bit confusing.
Ưu: We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.
Khuyết điểm: Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.
Khuyết điểm: Racists bastards!
Ưu: The crew was amazing
Khuyết điểm: The WiFi
Ưu: Vegetarian option of the food. Constant hydration
Khuyết điểm: WiFi
Khuyết điểm: Very cramped seating, the 5 hour layover in Frankfort was rough,
When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately
Khuyết điểm: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up
Ưu: Easy boarding process
Khuyết điểm: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep
Ưu: Nice crew
Khuyết điểm: More comfortable seats
Ưu: Nice crew great sitting
Khuyết điểm: Boarding has always been slow with this trip.... disorganized
Ưu: quality of plane
Khuyết điểm: check in takes 30 minutes since my visa was in old passport